Pratap Sons Reviews 

Very good service on order. I have not received parcel yet as only place the order but good service so far

Order placed in October 2024 and was to be delivered within 40 days. Till January 23rd, 2025 item has not been delivered. No refund no reply from the brand. They are cheats. Buy at own risk.

I recently ordered few dresses with the deal buy 2 get 1 free. One of the free dresses got missed adding to the cart before I paid. I reached out to Pratap and sons and they quickly responded through WhatsApp and Email.
Suman reached out to me on WhatsApp and resolved my issue. She understood my concern and took care of it very satisfyingly by adding the free dress I picked to my order.

Love Pratap & Sons! Gorgeous outfits but icing on the cake is Kamal who saved me.. some issues with outfits that didn’t make it to India … I’d bought from pratap&sons in the US and was coming to Jaipur for a wedding. Got on WhatsApp and kamal Responded immediately. I needed two outfits stat and kamal immediately sent me links, worked with me to find the right outfits measurements that fit my size…. And worked with me in making sure my US payment methods worked in India. He also made sure I’d get my outfits delivered to my hotel in Jaipur the next day! Amazing communication stellar service and gorgeous outfits… thanks so much!!

Unfortunately, I've not had a very good experience with the vendor. It's 5 days since I placed my order and it has not yet left Jaipur, and the customer service responses are not very good either.

Excellent service and experience.

They have nice material and designs. They are more on traditional styles which are forever.

The quality is exceptional, and the customer service is fantastic. I had a "made-to-order" set shipped to the US, and Suman helped me with it and made sure it was delivered on time. She was super professional and answered all my questions. I've purchased from them again and am very happy with the experience.

First of all, their website glitches all the time. Their customer service is dismal. The size chart they have is inaccurate. They have a lot of social media marketing but their products do not match the descriptions. I would advice you all to save your money and order from other legitimate sites no matter how tempting the offer! Complete fraud and sub standard products for high prices!!

I recently order festive wear from Pratap Sons Jaipur. The clothes fit perfectly, with sizes that cater to all body types. The staff is very helpful, making the whole shopping experience smooth and enjoyable. They also did alteration as per my need.Highly recommend for anyone looking for stylish, high-quality clothing! I loved it ❤️ Thank you so much for this amazing experience. Will order soon again :)

I have ordered an orange dress on 2 nd dec , but not got it yet ! The site or wapp no body is responding. This site is a cheat ! They give you a bluedart tracking number ! That has no current status . This site is fake ! Pls stay away !

Order #5775, was ordered on 23rd Nov and the same day I got a tracking # to say it’s on fedex and it hasn’t left Jaipur since. After sending emails I got a WhatsApp message from Arjun saying one of the dress has stains and to choose another dress from ready to ship. I chose one then he came back to the difference of $42 and when I said I don’t want it and want a refund on one item he tells me it take 35-40 days to make that dress. I then asked for a complete refund and haven’t heard since. Big scam and frauds international customers please stay away.

If I can give no stars I would.
The dress I received smelled terrible like a fish market, I am allergic too so it instantly made me itchy as ever. The color does not match what is shown online. The advertisement of full refund within 3 days of delivery if unsatisfied is false. I tried and I got no real customer service support.
Save your money. Don’t shop with them!! I had to report to my credit card because I fell for their scams.

they are cheater. once u pay and place money they will not deliver your product., even after constant follow up they will jst say that it is in process.. i am waiting for 4 months now.. i was writing complain on insta. they hve blocked me from there.. dont buy .. u money will be wasted ...

Very bad experience with Pratapsons. They sent wrong products with no return or exchange. No customer grievances are being handled by them. Never buy online products from them.

Fraud DO NOT BUY!!!! LIARS and CHEATS

They do not deliver as they promise. Its Diwali time and my dress did not arrive till now. I called the customer care and then ordered so that it could reach me on time but in vain. Please do not buy from them!

I ordered a Salwar Kameez set that stated it would take 15-20 days. After 30 days with no shipping email I contacted the company. They stated that they had had a problem with obtaining the fabric and to please be patient. I had ordered it to wear to a wedding and had to make other plans for my outfit.
I then tried to get an exchange (I couldn’t get a refund for my plus size order). I have sent multiple emails and had several conversation with their “support” team via WhatsApp with no resolution. It has been 2 1/2 months and I still have not received any product.
This whole ordeal had been more frustrating because I think several people have access to their WhatsApp number. I have had conversations with at least 3 different people with various degrees of English proficiency. None of these were aware of my previous conversations with customer service even though I include screenshots of them.

If a company has a website with everything written in English, I feel strongly that their customer service should be fluent enough to handle their customer service in a professional manner.

I will never order from this company again and I caution anyone to not risk it.

I ordered 3 outfits from them. And it was so cheap material and damaged also. It looks like I buy from some streets. I was so unsatisfying and annoyed. Thay even don’t reply properly. No time to solve customers quaries. I request everyone that don’t buy from this website if you want to save your hard earned money

The outfits I ordered were received as expected. Great quality and superb fabric. The fit was perfect. This is my second order and I’m sure I will get more in future. Their service is par excellent too. They have been constantly in touch to update and check on my order.