To be brutally honest I have had to deal with a few issues caused by this company and whilst they provide a reasonably robust service be careful what you agree and get the package in an email ie roll... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Although I was calling to report I was still being billed by Premier Talk despite moving to EE as my Broadband supplier 3 months ago!.... the lady who took my call was very helpful and friendly. She w... Toon meer
A truly awful company to deal with. If you are considering joining this company do read some of the recent reviews. My 92 year old father was left without his landline phone on numerous occasions,... Toon meer
The first 2 calls about why my wifi bill was suddenly so large were meant to lead to a call back that didn't happen = * 3rd call: Viktoria discovered that there had been an error on your side, cor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Contactgegevens
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Verenigd Koninkrijk
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,0
Goed
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 67% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Leanness sorted my issues with a polite…
Leanness sorted my issues with a polite and friendly manner
20 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your lovely feedback. We’re so pleased to hear that Leanne was able to resolve your issues in a polite and friendly manner.
We’ll be sure to pass your kind comments on to her. Thank you for taking the time to share your experience with us.
Wonderful Tiahh and Chloe
I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the high levels of calls. I appreciate this but there has got to be something wrong with the call system. I have only given a 4 star rating overall because of my difficulty in accessing a person to talk to ( 4 working days ). The call back option is not reliable.
20 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re really pleased to hear that Tiahh and Chloe worked well together to resolve your outstanding issues and provided the support you needed. It’s great to know they were able to deliver the level of service you expected, and we’ll be sure to pass on your 5-star comments to them both.
We’re also sorry to hear about the delays you experienced in reaching us and the difficulties with the call-back system. We understand how frustrating a four-day wait and unreliable call-backs can be, and your comments will be shared with the wider team so this can be reviewed and improved.
I would like to give the girls 5 stars
I would like to give the girls 5 stars, they have been very helpful and friendly. However I am rating the experience, this is can only give 4 stars as it took so long to resolve.
I think we are nearly there now, once the whole matter has finished, with waivers and adjustments to billing applied. I will gladly rate again.
19 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re really pleased to hear that the team were helpful and friendly throughout your contact with us. We also appreciate your honest comments regarding the time it has taken to reach a full resolution.
We understand that delays can be frustrating, especially when there are ongoing adjustments and billing queries to be finalised. Your feedback will be shared with the relevant teams so this can be reviewed.
Thank you Mae for your professional…
Thank you Mae for your professional response to resolving the issue I had,many thanks.
19 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your kind feedback. We’re delighted to hear that Mae was able to resolve your issue professionally and provide a positive experience.
We’ll be sure to pass your comments on to her. Thank you again for taking the time to share your experience with us.
I had a query about a letter received…
I had a query about a letter received about upgrading my aunt's phone to digital. Tiahh was very helpful, pleasant and I felt she new what she was talking about so gave me confidence.
19 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your lovely feedback. We’re so pleased to hear that Tiahh was helpful, pleasant, and able to give you confidence while discussing the digital phone upgrade for your aunt.
Poor customer service
I have only rated you 1 star to enable me to proceed.
Whilst your young lady Mae was sympathetic and helpful on the phone, I find the customer service of Premier Talk very poor.
I believe you have a duty of care to all your customers, which has not been the case in my Mothers situation.
My mother is an elderly, vunerable but independent lady, but your actions have lessoned that independence and made her more anxious. She has no faith in your new system at all.
In the last two months since your installation of your "more reliable and future-proof digital service" my mother has been without a phone service on two occasions. This is entirely unacceptable.
I feel that you should apologise in writing ( not expexted) and compensate her for the stress and anxiety caused during this period
Regards
Brian Price
9 maart 2026
Review zonder uitnodiging
Absolutely useless company
Absolutely useless company. My mother-in-laws bill (landline only) has increased from £46 to £71 since Dec with no warning. Absolutely impossible to get through on the phone; yesterday I hung on for 60 minutes without getting through. I’d then selected the option to be called back when I reached the front of the queue; guess what? No one called back! This morning I thought I’d try early to beat the queue, but the phone went dead after a few rings instead. I quickly dialled and this time found myself back in the queue. Half an hour later and I’m still hanging on. They either have lots of unhappy customers or they just don’t answer the phone. Furthermore. I still await a reply to my email request following a similarly unexpected price increase 6 months ago.
I will await their response to this with interest, but not holding my breath.
I note the response below and their promised intent. Rings rather hollow I’m afraid. We finally had a response to the email address linked to my mother in law’s account on 27 May promising “urgent action”. Guess what? Yep, still waiting. We will be changing provider
19 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you’ve experienced trying to reach us and the frustration caused by the recent bill increase. We understand how concerning unexpected changes in charges can be, especially when you’ve also had trouble getting through to speak to someone.
We also apologise for the missed callback and the issues you’ve encountered with the phone line when attempting to contact us. This is not the level of service we aim to provide.
Your concerns regarding billing, communication delays, and contact availability have been escalated for urgent review. A member of our team will look into your mother-in-law’s account and respond to your previous correspondence as part of this process.
Thank you again for bringing this to our attention.
Antwoord van Premier Talk
Thank you for your kind feedback. We’re pleased to hear you received good customer service from Mae.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
Good service from James over technical…
Good service from James over technical issue, just wish there was a few more telephone operators to answer our call quicker.
15 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We’re pleased to hear that James provided good service and was able to help you with your technical issue.
We also appreciate your comments regarding call wait times. We understand how important it is to get through to an adviser quickly, and we’re sorry for any delay you experienced. Your feedback will be shared with the relevant team as we continue to look at ways to improve our availability and response times.
Mae was every helpful for sorting out…
Mae was every helpful for sorting out my telephone bill
15 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to them.
Scandalous treatment of vulnerable clients
My 95 year mother has had an account t for 5 years...she has now gone into residential care...trying to terminate the contract...annual line rental from April 2026 to 2027 £187 taken and deemed nonrefundable, also trying to charge
£146 for termination of contract and overcharged 3 months line rental....need I go on.....scandalous treatment of elderly.vulnerable customers.
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for taking the time to share your concerns.
We’re sorry to hear about your situation and understand how upsetting this must be.
Unfortunately, we were unable to progress this matter further as we did not receive the requested account verification details needed to locate and discuss the account in question. Without these, we are unable to access or review specific billing or contractual information.
If you are still experiencing issues, please contact our team directly so we can verify your details and assist you as quickly as possible. We remain ready to help and resolve this for you as soon as we are able to proceed with account identification.
Thank you again for your message.
Account query
Tiah (what a lovely name) was very polite and explained my query very well
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your kind feedback. We’re so pleased to hear that Tiah was polite and able to explain your query clearly and effectively.
Leanne was very helpful and I could…
Leanne was very helpful and I could understand everything she said. I sometimes struggle with peoples' accents.
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your kind feedback. We’re really pleased to hear that Leanne was helpful and that she explained everything clearly and in a way that was easy to understand.
The last three months there were some…
The last three months there were some errors in my bill. I called the support line several times which was frustrating.
However, last time I spoke with Tia and she sorted it all out.
Well done Tia.
12 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We’re sorry to hear about the errors in your bill over the past few months and the frustration this caused with repeated calls to our support line.
We’re really pleased to hear that Tia was able to resolve everything for you during your most recent contact. It’s great to know she got things sorted out and we’ll be sure to pass on your “well done” to her.
Awful customer service.
Awful customer service.
One query, 2 different replies.
Tried emailing numerous times but no response.
They increased the monthly charge without prior notice .
They gave some rubbish information that the increase was due to old network cables, it's a load of rubbish.
We are in the process of moving.
Premier talk have now asked for verification, through trust pilot that I'm a genuine customer, if they had responded to my 2 previous emails I wouldn't be writing this review.
There is such a huge change over of staff within the company, I'm not surprised that I'm getting conflicting information.
This does not excuse their appalling customer services.
My sister is the account holder but I'm the 3rd party named on the account due her vulnerability but this makes no difference to this company.
Avoid at all costs.
Premier talk have eventually replied to my email only after i advised i woukd be escalating to Ombudsman.
This company has a huge turnover of frontline staff whuch may explain the conflicting advise i got.
My sisters monthly internet cost went up to £55, due to old wiring, absolute nonsense.
Go to one of the main providers you get better customer service for lesser cost, she is now only paying £21 per month, no mention of old wiring, strange??
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience and the concerns you’ve raised regarding communication, billing, and the information provided. We understand how frustrating this must have been.
Please be assured that your comments have been escalated and are being reviewed internally. A member of our team will be in touch with you to look into this further and discuss your account in more detail.
Thank you again for bringing this to our attention.
Helpful approach
Helpful approach. Had read my email so didn’t ask me to explain from the start. Promptly offered to investigate a solution. Came back promptly with a proposed course of action
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your positive feedback. We’re pleased to hear that the approach was helpful and efficient, and that your email had been reviewed in advance so you didn’t need to repeat your query.
Very poor customer service
Very poor customer service. Overcharge every month without notification. Renewing tied contract without notification & then expect you to pay charges to come out. Never known a company like it.
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback.
We’re sorry to hear about your concerns regarding billing and contract renewal. We understand how frustrating unexpected charges or a lack of clear communication can be.
Please be assured that we take these matters seriously. Your comments have been escalated, and a member of our escalation team will be in contact with you to review your account in detail and help resolve your concerns.
Premier Talk contact
Spoke to Mae today who was very helpful explaining the procedure regarding upgrading to digital and what steps would follow. Easy to understand and well spoken.
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Mae was very helpful in explaining the upgrade to digital process and the next steps clearly.
It’s great to know the information was easy to understand and well explained. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her
The person I spoke was very polite and…
The person I spoke was very polite and helpful thank you.
14 mei 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re pleased to hear that the person you spoke with was polite and helpful and was able to assist you effectively.
We really appreciate you taking the time to share your experience, and your comments will be passed on to the team.
Belle was very polite and helpful.
13 mei 2026
Antwoord van Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Belle was polite and helpful.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.