DigitalFibre Reviews 316

Tiahh was fantastic. She sorted our invoice problem in a professional and very friendly way. Many thanks Tiahh.

I can only comment on my experience today. Leanna was very helpful and sorted out my prioblem for me. Thank you Leanna.

So far I have not had a callback from your automated telephone service(only once which said someone else would call me back, didn't happen) Queried bills still arriving from my old supplier, no call back but next day recieved a bill from you accounts dept. for 3 months service after 5 weeks of you taking over my service. very poor

Leanna was very articulate and friendly, made the process of sorting out my problem very easy,

Chloe from the legal team has been very helpful and supportive

I can't thank Chloe from the legal department at Digital Fibre.
Throughout the process, Chloe has been patient, kind and knowledgeable.
Everytime I have spoken to Chloe she has put me at ease and helped me settle with previous provider, who turns out was overcharging me by a lot
Most importantly, when Chloe says she will do something she has done it. It was really appreciated that Chloe kept in touch.

Thank you Digital Fibre for saving is so much money.

Thank you to Leanna for helping me with my concern. She was reassuring on the phone and listened to me.
After the telephone call, Leanna had carried out what she said she would and a refund appeared in my account.
I am pleased on the whole with the level of customer service I have been receiving. The call back system works well when I have used it.

If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. they conveniently lost all their phone call recordings when i requested them. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY. !!!
ALSO. AT LEAST THREE OR MORE OF THE FIVE STAR REVIEWS ARE MADE BY EMPLOYEES THEMSELVES !!! LIES.

We have been with Digital Fibre since March 2025, out of the 12 months only half of the invoices have been correct, overcharging seems to be their speciality, they do credit our account but trying to get through to customer services is a nightmare, they now have brought in a policy where the full credit is not refunded at once, it is pro rata back onto your account for the remaining period of your contract, even when the overcharging is a fault at their end. We were also told we would be charged £42.99 per month for the 24 month contract when we signed up, they have this month added a rental charge of £14.99 with no communication to explain why, I have spoken with customer services to say that charge will be added onto my account for the remainder of my contract, and their is nothing we can do about it, I would advise anyone thinking of signing up with Digital Fibre not to do so, I wish we had not,

Spoke to a young lady named Bella who I must say was so professional .Bella explained all my queries and offered alternatives .I would definitely endorse your business with people like her working for you .

They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
can't reach them i have been promised a better price and 3 phones for business, got 1 phone and bill went up too

Absolutely disgusted by the Customer Service level deemed acceptable by the business.

My elderly mother has been significantly overcharged (in to the hundreds of pounds) and despite various emails and calls I have been given conflicting information, no route to resolution and ongoing overcharging.

Waiting on the customer careline for over an hour each time, waiting over 2 weeks for a response to emails.

I have no other option to progress via Legal and the ombudsman.

Shocking.

Not happy with the service.

Mae was great on the phone. Very helpful

Do not use this firm.
They have left us with no phones for 7 weeks.
They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
To follow bad with worse they have now leaked nearly 100 email addresses out to the public.

It is now more than 6 months since I switched to Digital Fibre from Daisy with a promise of a seamless transition. The phones initially would not work for 6 weeks as they were supplied without a voip, gooche or 1.100 code (no I dont know that means) so had to get a telephone engineer to sort them out. This cost £201.30. So far I have not had the credit agreed by Digital and Daisy are still charging me as well as seeking a cancellation fee of nearly £800.0. Be wary of promises that sound to good to be true!

Thea very helpful and great customer service

BELLE has been an ongoing high valued rep of digital fibre for bodytech,and CHLOE for all her hard work dealing with the worst phone company SMART CONNECT in ending our god awful contract with them,thankyou

Mae was really helpful and informative. Thank you so much for getting my sim card sorted.