DigitalFibre Reviews 

Very polite, easy to talk to and understanding my problems,and getting it sorted out. Thanks

I did not speak to Ally as said on the text message. Several months ago I cancelled my DD with DF as they continued to take payments the day before I was paid.
I’m a trained nurse and have been made redundant and I had outstanding payments. DF took without any conversation or any permission 2 separate payments of £94 - I can not apparently do anything about it and just have to put up with this. This is a terrible company and would advise all to stay away from DF. They have also got awful customer service. Some time ago there was a data breach and me included had our email address sent to all other customers. There was not even an acknowledgment of error and absolutely no apology. There are several companies who are much better and cheaper than these. I wish I hadn’t fallen for their promised lower monthly payment. Also my landline has not worked since being with them and yet they still haven’t taken this off and for several months I am still paying for it. In all I am appalled at how DF operate.

Chloe was very polite and extremely helpful. It's good to actually speak to a person rather that an automated reply.

Despite many emails, many attempts to try and communicate, they will not respond, they will not answer the calls, or reply to emails.

We as a business are currently left with no phones, including the business next door, this has now been a total of 8 working days.

For a communications company, this is intolerable

They don’t reply to emails or answer the phone, supplied something which could not do the job, agreed to cancel the contract, don’t pick up the equipment and KEEP CHARGING!!

Ally, what a fabulous representative for the company. Her customer service skills were top class. She was empathetic, understanding and all round great person to interact with.

Since we agreed to switch (approx 9 weeks ago), we have been charged over £300 (supposed to be approx £60 per month) but we are still not up and running. We still have no router despite numerous phone calls and emails. Promises keep being made and then broken. If only they would answer the phone and do what they promise to do

Thank you for all of your help and putting me at ease, you were so helpful

Don’t want to give any stars

I was promised a smooth transition and this hasn’t happened almost 4 weeks with no landline and over a week with no WiFi we are a business and we need the phone for people to make appointments as a business we are losing thousands.

They slammed me after I had told them they hadn’t closed my contract with my old supplier and I was then going to stay with my old supplier as they weren’t helping resolve my problem they then at that stage nearly two weeks after I moved cancelled my contract with talk talk without my consent.

I have rang and rang and rang and can’t get speaking to anyone that can help they keep telling me someone will get in touch and nobody has. I have rang all day today and nobody has picked up, I now wonder how they purposely ignoring my calls.

I’m stuck as no other provider can access my account as they won’t get back to me.

Worst company I have ever come across. Avoid at all cost

I had a billing problem but everything was sorted out in no time by a girl named Tiahh she was spot on thanks again

Rubbish service. bad customer service i wish I had never change still no good customer service not allowed to speak to a manager. They use a delivery company to deliver my new router. But neither they or the delivery company imformed me.the hand was delivery but because I had no Internet. And also then the hand set did not work. They have taken full payment but I have had no service till 18th July there take over was on 28 june. They keep asking for more information which I have done cholie manger promised to call me back last Monday another total lye still wanting for call and my promised compensation for major over charges DO NOT TRUST THEM BAD COMPANY

Tia was absolutely fantastic. I didn’t understand my bill, she went through everything with me so I understood it fully. She took her time and answered all my questions. She was soo friendly, definitely an asset to your company..

If i could give a minus i would, this company are scammers, they told me at the beginning that they would cover the cost for me to move from my other supplier 4com to them, otherwise why would i move, they lied even though i have emails to prove they said this to me, i have asked them for the call recordings too, as every call will say what i was told the truth, how convenient they never come back to me with the call recordings.

there service is terrible, the first 6 week i had no internet connection as a business this is not on and made life very difficult.

You can never get through to anyone on the phone, you have to request a call back and you are lucky if you get a call a week later on

We agreed on a cost of £85.00 and in the first month they took over £600 without telling me, since then they keep taking £120.00 then refund then take the same amount again, its been an absolute headache the whole process.

All liars and scammers.

Mae was incredibly helpful, and managed to resolve an issue I had ongoing for weeks in a matter of hours. Really appreciate her hard work!

I spoke to a young lady named Tiah. She was polite, helpful and interested in what I had to say. She put me on the right track to get my issue sorted. If this is her normal manor, I would happily employ her.

Excellent customer service, very friendly and helpful. A pleasure dealing with Tiahh.

thankyou BELLE for being a constant in your support with our phones,internet etc....hugely valued rep,thanks from bodytech

Teahh wasmost helpful and professional.

Having been a bit blunt with Tiahh a few days ago. She has been very helpful and touch wood the phone will come on line working by the end of today.

Very helpful and did everything she said she would. Very pleasant and friendly. Lady called Tiah