Smart Connect Telecom Reviews 54

Great experience working with Smart Connect, much easier having all services with the same supplier.

I wasn't aware of the switch over so was sceptical at first but they were very informative and calmly explained everything I needed to know. I'm now happily switched over thanks to them.

2nd site now completed and up and running . Bt wanted 3k upfront plus an additional payment per month for the work !!!!!

Brian has done the whole package for a lot less per month and no upfront cost . Now with my 2 sites running under one roof its nearly 1/3 the cost of the BT package .
So far so good would definitely recommend

Been with smart connect for a few months now and I’ve been really pleased with the service and it’s made even better by their competitive price. Would recommend

Had smart connect come in to sort our phone system. They came in showed us the money we’d be saving (which was well over 75% of the original bill) and we signed then and there. Since then they’ve kept up really good contact regarding the instillation, bills and cancellation of our previous contract. Top tier would recommend to anyone who’s in the market for new phones or even just want to spend less!

Excellent service from Smart Connect Telecoms. They got all our new systems installed quickly and brought us fully up to date. Hassle-free and very professional.

Highly recommend!

Very professional service from Brian, what a guy. I wasn't sure how my business would be affected by the telecommunications switchover but he gave me clear and concise information that put my mind at rest, and as an added benefit was able to find a way to help me reduce my outgoings substantially!

Great communication, always willing to help where they can. Fast action if ever an issue and offer a 10/10 service! Thanks guys and happy I switched over.

Switched away from my provider who I had been with 8 years, Stal who came out originally was very helpful and honest with us throughout. Engineers Tom and Zak were also very helpful on the day of instal helping us understand how the new phones work! Thank you smart coms!

Quote you certain prices on sign up, salesman didn't show or explain the full contract. You get sent one hours later with no cooling off period or get out clauses signing you up to lease there services for 7 years but line contract runs out after 2. Then the hidden charges come in to effect months later. Price paid is 3 times more than quoted. Phone and broadband is costing us in the range of £230 p/m for minimal use. Say they are going to upgrade you to fibre and promise the earth. Phones are ok, still billing us for broadband 5 months after we cancelled it , Scammers at best. Unregulated. For any business the only way out would be to pay the extortionate 10k get out fees or close the business BEWARE COMPLETE SCAMMERS

Brilliant speedy onboarding process, really reliable customer service feel!

Avoid this company at all costs!!

Called pertaining to be from Open Reach replacing landlines. Unknowingly signed us up to a 7 year contract with hidden fees. They try to get you to pay thousands of pounds to get out of the contract and threaten debt collectors if you don't comply.

Report to Action Fraud and Trading Standards

You are not given time to read anything but they pressure you for you to sign and dont leave you a legible document to read. You are told you would be paying the same amount as you are paying for your existing phone contract and you are told there will be no charge for the Voip phones which is not true.

DO NOT SIGN UP TO THIS COMPANY!!
Absolute scam
Made out they were updating phone lines and broadband as part of a BT update.
They are not doing anything of the sort they have just found a way to get into businesses and make them sign up to their astronomical charges and then they double them the minute you sign up and if you try to leave you have to pay the full 7 years cancellation which is around £17k.
Can’t believe companies like this are able to rip small businesses off like this!

Do not use this company . Awful service. The camera arrived in a poor condition. I did accept a second camera which arrived in a worse state so I asked for a refund but would have to pay to return the item which I would have to pay for !

Do not have anything to do with this company. They promise the earth - ie to pay off the end of your current contract without ever checking how much this will cost - they have no intention of doing this btw, allude to being connected to BT, tell lies and use every trick in the conmans sales book of manipulation.
If you sign you can't get out of it if you are a company. The contract is with a lease company not them. So then you are stuck with them.
Nasty people - I don't know how they sleep at night.

Excellent service from BB really professional easy switch over from BT. great support team and easy installation

Excellent service

Really impressed with Smart Connect Telecom. The service engineers who came out were spot on — friendly, knew exactly what they were doing, and got everything sorted quickly. Their support team has also been great whenever we’ve needed anything.

Great customer support. Would recommend