DigitalFibre Reviews 

I concur with the 1-star reviews - this lot are rubbish.
They promised to end the contract with the previous provider - they didn't. I'll have to pay an expensive early termination fee.
Their router has no useful setup page and DHCP doesn't work, so no network items are accessible when using it. I've reverted to a backup fibre.
Of the 6 phones I have, 2 don't work.
The phones also have basic setup options so you can't pair headsets, enter directory items, and so on. One is logged off and they won't give me the passcode to log it on again.
And, a bit critical for a company, incoming calls didn't work and that took month to fix.
Although the people you speak to are as helpful as they can be the overall experience is absolutely pitiful.

I would rate zero if i could !! Avoid this company, NEVER say yes to a verbal agreement as there is NO cooling off period, (so they say)a whole week of hell was given to our business, they quote you one price, talk a load of waffle to baffle you, “elderly be aware “ anyone weak would give up!! Then the trouble would start, I'm not even sure if they are covered by openreach, They did not make it clear of the £150 connection fee or £150 it would cost for BT to cancel our contract 😡 so £300 before the extortionate monthly costs, we Never got the DSAR off them either, which is recordings of all their conversations on this case, and when speaking to one operator she said there was no evidence of the call we had made earlier, so where did that go? All their good reviews are about people you speak to on the phone, not about the company, I could write that about myself, this should not be allowed to happen, please don’t let it happen to you, if you work for this company i don’t know how you sleep at night, i hope this company is shut down soon and then you could get a proper job, PLEASE everyone be AWARE of this TERRIBLE company, DONT GO THROUGH WHAT WE DID , BE AWARE!!!!!

Victoria was very helpful ans patient when I called with a query over a mix up with my contract. She assured me that the issue had been escalated and a member of the team would contact me following investigation into the issue. Thank you Viktoria

I cannot recommend with another verosity how you should stay away from this company .After five months of trying to sort out an issue the managing director refuses to return my calls and the engineering or technical department are always either on holiday or attending to other issues. The Customer Service representatives are rude and ignorant. I very strongly recommend that you have no dealings with this company whatsoever. They have failed to provide the contract service that they signed us up to and after five months we are still without a proper phone service and are having calls rerouted via a personal mobile phone. They have no willingness to address the situation or assist with the problems that they have caused. The stress that this company places upon a small business is intolerable and inexcusable and the lack of communication and sufficient response is diabolical and I am totally and utterly disgusted in which way they act as a business.

They never call back. The level of customer service is shocking

I continuously chase and have been on hold for hours and hours despite chasing the Escalations Team, Support etc.

My 86 yr old vulnerable Mum who lives alone has not had a working phone line in 9 out of 12 weeks!

Do not touch this company!!!!!

Terrible. Sold me a dream and have caused me more stress and hassle than it’s even worth. Do not trust. Customer service are crap no one properly to speak to regards complaints/manager.
Do not change to these guys!

This company are liars they promise they will get you out of contracts or pay the fees to get you out of the contract that is a lie you end up with 2 contracts

There silly women in the legal department has no idea what she is going on about they tell you she’s fantastic but she is rude and I doubt she even has any legal qualifications

I have heard this company is on the road to going into liquidation not surprising and for lots of people’s sakes I hope they do it will save people a lot of money, stress and lies

I have been with digital fibre for 4 months now they guaranteed to try and get me out of my previous contract if they couldn’t say said I would have my contract with them cancel with no charge and said I would not have to pay for two contracts well this is a absolute joke I am paying for two contracts now and the legal department do not contact you at all I believe I have been missed sold this 100 % I would highly recommend to avoid this company

Daisy was the only person that I've spoken to in the time I've been trying to cancel my upcoming contract with you, who has actually helped me

Have spoken to Sophie on a couple of occasions and she’s been both very helpful and pleasant to deal with, thank you Sophie

Absolutely terrible company, without service in my business for over two weeks. Constantly over charge, refuse to respond to emails, complaints. The worst company I have ever result with.

They are just a bunch of cold call liars I was on around 38 pound a month with my last provider they said they would better it I'm now paying 75 pound and the Wi-Fi is absolute rubbish and I had to buy my own modem this company just lie never go near it I'm a bloody pensioner this company is disgusting, despite their lies you can't get out the contract. Please don't go anywhere near this company they are absolutely disgusting

Spoke to Chloe today it was like a breath of fresh air.
Up to now the service has been really bad promises never kept. But she understood my problems and is sorting them out.
Thank you Chloe.

As you can see from my previous reviews I’ve had on going issues with the company for over a year and still to this date I continue with issues. Things run smoothly for a month or so but then issues start again. In April I email a complaint to ALLY who I was told was my esculations manger due to the on going issues I kept having it’s August now and I’ve never had a formal response from my complaint.

I’ve had issues in past with bill payments keep changing things being added on without consent which they have had to change back. Due to on going issues last year I was agreed a set bill amount that shouldn’t be changing however it has several times. In may 2026 again bill payment changed to £47.99, I attempted to call couldn’t get through so I emailed. I never had a response until near end of June stating a digital package had been added on and if I didn’t want the package my following bill would revert back to £41.99 (which was my agreed bill amount but hadn’t been this amount for a while due to things being added on without consent.)
July came and bill never reverted back to £41.99 it was still £46.18, I attempted to call no answer and emailed no answer.

It’s now August. Normally my monthly direct debit always goes out after 21st of each month however in past I’ve had issues where had to cancel direct debit due to them trying to take early payments with no explanation given. Then have re setup when issues have been resolved, however again it is 11th August and my bank is showing direct debit to go out for tomorrow 12th August for £46.18 no contact to why early direct debit. I am really sick of this company!!!

Ellie was very helpful this morning very bubbly and happy to help your customers very fast solving my problems

Stay away from the company!!
Where do I start, this company is absolutely terrible. Started with cold calling my elderly mother saying they were taking over from BT then not being able to get out of contract. In 18 months gone from £40 to over £80 per month. Customer service terrible. Always take 1-2 hours to get through. Never call you back. Eventually got out on contract after 18months. Ofcom suggested they should have let us out of contract earlier on but ignored them. Now after leaving they are causing problem withBT getting phone number portal over. Terrible from start to finish and now still causing problems. Don’t believe the good reviews on this site. Think they must be staff members.

Don’t bother ! Quick to sign you up as new customer, very accommodating and professional as a sales team . Once you have become a customer, the service is diabolical. Extremely rude members of management, not very helpful and very patronising. I’m sorry the day I left BT

I would give 0 stars if I could.

As a small family-run business, our phone line is essential for taking bookings. We spoke to Digital Fibre about their cheaper rates but made it clear that we wanted to compare our existing contract before making any decision. Despite this, our existing supplier was cancelled, and we were switched to Digital Fibre.

We have repeatedly asked them to provide the call recording that they claim proves we agreed to the contract, but they have failed to do so.

We were sent a new Wi-Fi router and phone, neither of which work, leaving our business without a functioning telephone. We were also not made aware of additional charges, including a £15.99 monthly fee and a £250 switching fee before the transfer.

Despite making several formal complaints, the matter remains unresolved and our business continues to suffer because customers cannot get through to us.

After experiencing this ourselves, I can understand why so many other customers have left 1-star reviews. Based on our experience, I would not recommend Digital Fibre. This has been an incredibly stressful and damaging situation for our family business.

I’ve been charged the wrong amount since Jan was told they would sort out everything for change over this wasn’t done I’ve been charged from my last company as they didn’t sort it out i ended up having to give 3 months notice which they said they would cover any leave costs which haven’t been done
Overall customer service is terrible if you can get through waited as long as an hour and got cut of wouldn’t recommend to anyone can’t wait to get out of the contract

Very polite, easy to talk to and understanding my problems,and getting it sorted out. Thanks