Premier talk have been a disgraceful company to deal with. My elderly mother was left without a phone or any form of communication for weeks. She also had a care alarm linked to her phone. After drea... Toon meer
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Lees wat reviewers zeggen
Have had a few issues with premier Talk since going digital, till then not one issue. This morning was dealing with Ruby, what a gem. Talked me through last 2 bills explaining everything in detail.Too... Toon meer
Tiahh was a very friendly young lady who sorted out our problem superbly. We even made a mistake when giving her the credit card details to make a payment but managed to speak to her later in the day... Toon meer
Today I finally got through (the ‘press 1 and we’ll call you back’ definitely doesn’t work) Oh what a joy and delight to speak with Leanna in Customer Services. She was extremely empathetic as I was... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Contactgegevens
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Verenigd Koninkrijk
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Goed
4K reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I am NOT grateful
I am NOT grateful to Alli for her help with the resolution of the issue with overcharging for my broadband service. It still has not been resolved.Alli told me I WOULD NOT BE CHARGED for the next 3 months, yet I have been charged again. and sadly once again I have had money taken from my account, and it is an inflated amount.I am not pleased it has not been resolved. Your customer service is appaling. It took nearly 3 months to get to this understanding, and nothing has changed. SORT THIIS OUT. Ian Jenkin
31 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you very much for your kind feedback were really pleased that Ally was able to help resolve the issue with your broadband overcharging, and that everything has now been sorted for you. We do appreciate your patience while this was being investigated, and we’re glad we could reach a positive outcome in the end.
Mae was very polite and kept to her…
Mae was very polite and kept to her word saying she would ring back after certain tests were done. Unfortunately we are now into our third week without a land line of which my husband relies on greatly. Although Open Reach have been informed earlier on about this situation nothing seems to have been resolved. Mae said she would get in touch with them again, which she said would take four hours for them to reply. I am still waiting for a call hopefully from Premier Talk with some positive feedback.
30 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback.
I’m really pleased to hear that Mae has been polite and kept you updated as promised . I understand how important that level of communication is. However, I’m very sorry to hear that you are still without a landline after three weeks, especially given how much your husband relies on it. I completely appreciate how frustrating and concerning this must be.
Openreach have been contacted to escalate the issue and request an urgent update. We are actively chasing this on your behalf and will continue to do so until we have a clear resolution. As soon as we receive a response, we will be in touch straight away with an update.
Thank you for your continued patience, and please be assured that we are treating this as a priority.
A very helpful engineer in james man
30 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re really pleased to hear that you found James to be very helpful ,we’ll be sure to pass your kind comments on to him.
Well done to the wonderful person named…
Well done to the wonderful person named Belle who is very professional well spoken Lady who once again helped me with my enquiry. Top marks to you Belle and big thank you.
14 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you so much for your kind words. We’re delighted to hear about your positive experience with Belle. She takes great pride in providing a professional and helpful service, and we will be sure to pass on your lovely feedback to her!
This company prey upon the elderly
This company are a scam who prey upon vulnerable elderly people. My late Uncle changed his broadband to them, and we kept the account going to monitor the CCTV on his then empty house.
We have just sold the house, and I emailed them on 3rd March 2026 asking them to close the account. This was after calling them, and receiving an automated response saying I would get a call back (I didn't.)
I then emailed them again the next day to ask if anyone had read my email, and called them three times without actually being connected to anybody.
Today, March 30th 2026, I have again called them three times, requested a call back that was never received and sent them another email.
Avoid this company at all costs!
30 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re very sorry to hear about the difficulties you’ve experienced while trying to close your late uncle’s account. We completely understand your frustration and we want to assure you that Premier Talk has a dedicated vulnerability process as well as a formal account closure system to support situations like this.
To get this resolved as quickly as possible, please respond to this message or contact us directly with the account details and a prompt request to close the account. Once we receive your confirmation, we will prioritise the closure and ensure that all processes are completed without further delay.
We sincerely apologise for the repeated delays and lack of call backs, and we will take steps to ensure this situation is resolved swiftly.
Totally messed up
Totally messed up! Disconnected my old sim card before infirming me to insert new pin!
9 maart 2026
Antwoord van Premier Talk
We’re very sorry to hear about the issue with your SIM card and the lack of prior notice regarding the new PIN. We completely understand how frustrating this must have been and apologise for the inconvenience caused.
Please contact us directly so we can assist in resolving this issue and ensure your service is fully restored. Your experience has been noted, and we will take steps to prevent this from happening in the future.
Doug's opinion
Had a very interesting chat with Chloe and i told her how dissatisfied I felt. She very quickly explained to me and clarified my problems with a positive response. I will now be a satisfied customer of Premier Talk thanks to Chloe
30 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re really pleased to hear that Chloe was able to listen to your concerns and provide a clear and positive resolution. It’s great to know she could turn your experience around and leave you feeling satisfied with the service.
I’ll be sure to pass on your kind comments to Chloe she’ll be delighted to hear them.
Thank you for choosing Premier Talk, and if there’s anything else we can assist you with, please don’t hesitate to get in touch.
My experience has been very negative
My experience has been very negative. I am no longer with Premier Talk however I have been trying to pay what I owe due to cancellation. I have rung 7 times requesting a bill / invoice so that my new provider can cover the costs. Each time all I receive is a letter which is not sufficient in order for the new company to pay. I need an invoice without delay. It has been a very stressful situation and I want it resolving.
29 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We understand your frustration and the urgency of obtaining a proper invoice. Please be aware that we have already sent three letters regarding the account closure and payment process.
We will get another one sent out to you today and hopefully we can get this resolved.
You have consistently overcharged
You have consistently overcharged, and have the wrong customer attached to our account. Account holder is an 86 year old widow, yet you've not only attached a company to her address, you are charging her business rates. After numerous calls, and reassurance that this will be rectified, it still continues. You are causing unnecessary stress, as well as potential financial hardship. After four months of communication, via phone and email, as of today, this issue continues.
27 maart 2026
Antwoord van Premier Talk
We’re very sorry to hear about the ongoing issues with your account, and we completely understand how stressful and frustrating this situation must be, especially given the impact on the account holder. Please be assured that Premier Talk takes these matters very seriously, particularly where vulnerable customers are concerned.
It appears there has been a misassignment of the account and incorrect billing. We have processes in place to rectify account errors and ensure accurate billing, and we will prioritise reviewing your case immediately.
To resolve this as quickly as possible, please contact us directly with the account details and any supporting information. We will escalate this issue to ensure the account is corrected, overcharges are addressed, and further stress is minimised.
Given different advice / waited a long…
Given different advice / waited a long time to speak to someone. Told we would be called back but no call!!
Not impressed
27 maart 2026
Antwoord van Premier Talk
We’re very sorry to hear about the delays you experienced and that you received inconsistent advice. We completely understand how frustrating it is to be promised a call back and not receive one.
Your comments have been noted, and we will ensure this is addressed to improve our response times and consistency of information. If you still need assistance, please contact us directly so we can resolve your issue as quickly as possible.
Patient and friendly staff,
25 maart 2026
Antwoord van Premier Talk
We're glad to hear you found our staff patient and friendly.
Two mornings of phoning before your…
Two mornings of phoning before your call back system worked.
Confused as to why I do not have a contract with you as said to me all done by word of mouth!
26 maart 2026
Antwoord van Premier Talk
We’re sorry to hear that you experienced difficulties with our call back system and had to try multiple times to get through – we understand how frustrating that must have been.
Regarding your contract, we appreciate your concern and apologise for any confusion caused. While some agreements can be arranged verbally, you should still have confirmation of the services and terms in place. We would be more than happy to review this for you and ensure everything is clearly documented and understood.
didn’t get the reduction I asked for
didn’t get the reduction I asked for
The girl I spoke to was helpful and polite
16 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We're glad to hear the team member you spoke with was helpful and polite.
Antwoord van Premier Talk
Thank you for your feedback! We're glad our team’s clear and straightforward approach was helpful and appreciated.
Satisfied Customer
I so appreciate being able to speak to someone when I have a query or experience a problem. Then I had reason to phone yesterday Ruby dealt with my query efficiently & was reassuring so I feel happily on track again. Thank you.
25 maart 2026
Antwoord van Premier Talk
We’re really pleased to hear that you value being able to speak to someone directly when you need help we know how important that is. It’s great to hear that Ruby was able to deal with your query efficiently and provide reassurance, helping you feel back on track.
My experience with Belle and Chloe
My experience with Belle has been excellent. She was always friendly, helpful, and patient with me. And added to that she got the problem with my landline completely sorted. She has been a pleasure to deal with...
And also my experience today with Chloe has been excellent. She has really been helpful and very friendly and polite.
25 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your wonderful feedback! We're thrilled to hear that both Belle and Chloe provided excellent, friendly, and helpful service. It's fantastic that Belle was able to completely sort your landline issue, and we're glad Chloe made your experience just as positive.
Had no problems with this young lady…
Had no problems with this young lady and soon sorted out if quickly thank you.
25 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re glad to hear that everything was sorted out quickly and smoothly. It’s always great to know our team can resolve issues efficiently and provide a positive experience.
Great service from Premier Talk
Great service from Premier Talk - Especially Ryan, Sophie, Belle & Mya :)
25 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're thrilled to hear you received great service from Premier Talk, and we’ll be sure to pass on your kind words to Ryan, Sophie, Belle and Mya
Mae was very helpful and we are having…
Mae was very helpful and we are having another chat tomorrow.Mae’s help
24 maart 2026
Antwoord van Premier Talk
We're glad to hear Mae has been so helpful !
AVOID
I am extremely concerned about how Premier Talk are treating my 92 year old Grandmother - their customer. We agreed to take a new contract out on the 6th February believing that Openreach were upgrading to full fibre in the coming weeks. However 7 weeks on all that has happened is that she has been charged £69.99 for a router that she doesn't yet need (it hasn't arrived) and now we have requested to cancel as Premier Talk are unable to provide a date for when the service will go live and we have been told that we will be charged over £330 in cancellation fees. Given that they are not yet providing the service and are thus in breach of contract I am totally confused as how this can be legal or morally correct.
I have raised a complaint and am awaiting a response but this is not in line with their own vulnerable customer policy nor how any customer let alone a 92 year old should be treated. Can someone at Premier Talk please contact me to resolve this as it causing much distress to their elderly customer.
24 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We are very sorry to hear about the distress this situation has caused your grandmother. We take vulnerable customer cases very seriously and understand that the delays, unexpected charges and uncertainty around the service going live are unacceptable, especially given her age.
Please be assured that Premier Talk has processes in place to support vulnerable customers and to resolve issues with contracts and billing fairly. We will prioritise your case and ensure someone from our team contacts you directly to review the situation, address the router charges, and work with you regarding the cancellation fees.
We apologise sincerely for the delays and the distress caused, and we are committed to resolving this as quickly and fairly as possible.
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