To be brutally honest I have had to deal with a few issues caused by this company and whilst they provide a reasonably robust service be careful what you agree and get the package in an email ie roll... Toon meer
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Lees wat reviewers zeggen
Although I was calling to report I was still being billed by Premier Talk despite moving to EE as my Broadband supplier 3 months ago!.... the lady who took my call was very helpful and friendly. She w... Toon meer
A truly awful company to deal with. If you are considering joining this company do read some of the recent reviews. My 92 year old father was left without his landline phone on numerous occasions,... Toon meer
The first 2 calls about why my wifi bill was suddenly so large were meant to lead to a call back that didn't happen = * 3rd call: Viktoria discovered that there had been an error on your side, cor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Contactgegevens
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Verenigd Koninkrijk
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,0
Goed
4K reviews
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Heeft 67% van zijn negatieve reviews beantwoord
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Despite me missing the original call…
Despite me missing the original call this morning, Mae was persistent to try and contact me. The information received during the call was clear and was followed up with an email confirming details of the call.
10 juni 2026
failure to answer my complaint
the adviser was responding to a 3 week old complaint, - PT refusal to talk to nominated new service provider - but did not give explanation . She said "apology and could she sign off the complaint". No attempt to engage with me, satisfy or answer my complaint, Gave no answer, Repeated "apology" and 'could she sign off the complaint'. Her agenda, sign off not customer satisfaction.
4 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We are sorry that you felt your concerns were not fully addressed.
The reason your complaint was closed was because, during our discussions regarding your previous review, you advised us that you had already moved to another provider. As there was no ongoing service issue for us to resolve, the complaint was concluded at that stage agreed by yourself.
In relation to your concern about us not speaking directly with your new provider, our advisers explained that, due to GDPR and data protection regulations, we are legally unable to discuss your account with a third-party provider on your behalf without the appropriate authority and processes being in place.
Regarding the delay in transferring your service, this was not caused by a refusal on our part to engage. The transfer process required your new provider to submit and maintain a valid notification of transfer. While we did receive transfer notifications, these were subsequently cancelled by your new provider on a number of occasions, which prevented the transfer from progressing. Our advisers explained this throughout the process.
We apologise if our communication did not provide the level of explanation you were expecting but we hope this clarifies the reasons behind both the complaint closure and the transfer delays.
A surprise to get through!
I wasn’t expecting to get through as it was 16:59. However, Mae was professional and did her job.
I’m just not particularly impressed with Premier Talks billing process and change accounting.
9 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're pleased to hear that Mae was able to assist you professionally, even right at the end of the day. We'll be sure to pass your kind comments on to her.
We're sorry to hear that you were not fully satisfied with our billing and account change processes. We understand how important it is for these processes to be clear and straightforward, and we appreciate your feedback as it helps us identify areas where we can improve our customer experience.
Thank you again for your comments and for highlighting the service you received from Mae.
There was a very successful outcome to…
There was a very successful outcome to my situation.
9 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear that there was a very successful outcome to your situation. Providing positive resolutions for our customers is always our goal, and it's great to know we were able to achieve that for you.
Thank you for taking the time to share your experience. We appreciate your feedback and your support.
I called today to arrange a new SIM…
I called today to arrange a new SIM card and spoke to an employee named Mya. She handled everything quickly and efficiently, and was incredibly polite throughout the whole process. I’m really impressed and would definitely recommend Premier Talk LTD.
9 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear about your positive experience with Mya. It's great to know that she was able to arrange your new SIM card quickly and efficiently while providing a polite and professional service throughout.
We'll be sure to pass your kind feedback on to Mya, who will be pleased to know she made such a positive impression.
Disgusting treatment elderly couple.
Disgusting treatment of an elderly couple, awful communications and limited availability. Members of staff have made threatening remarks and comments and after being told to cancel the contract (with the required notice period), have continued to bill and threaten the couple.
4 juni 2026
Review zonder uitnodiging
Belle was very helpful
Belle was very helpful, clear and efficient My question was resolved within a short phone call.
8 juni 2026
Antwoord van Premier Talk
We're delighted to hear that Belle was able to assist you in a helpful, clear, and efficient manner. It's great to know that your query was resolved quickly and that you had a positive experience during your call.
We'll be sure to pass your feedback on to Belle, who will be pleased to hear that her service was appreciated
Staff on the phone brilliant couldn't…
Staff on the phone brilliant couldn't do enough some of the systems and procedures behind these great staff I found somewhat challenging
8 juni 2026
Antwoord van Premier Talk
We're delighted to hear that you found our team helpful and that they did everything they could to assist you. Providing excellent customer service is something we take great pride in, and your kind comments about our staff are very much appreciated.
We also appreciate your feedback regarding some of our systems and procedures. We understand that these can sometimes be challenging, and we're always looking for ways to improve our processes to make things as straightforward as possible for our customers.
Extremely helpful Answered all my…
Extremely helpful Answered all my questions clearly
9 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear that you found our team extremely helpful and that all of your questions were answered clearly. Providing straightforward, helpful support is always our goal, so it's wonderful to know you had a positive experience.
Sinead was very helpful and pleasant
Sinead was very helpful and pleasant
8 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear that Sinead was helpful and pleasant during your interaction with us. Providing friendly and effective customer service is very important to us, and it's great to know that Sinead made a positive impression.
Delightful conversation with Chole, very articulate and professional, explained the need and reason for forth coming upgrade. Length of contract and pricing also discussed. Super personality.
Delightful conversation with Chole,
8 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear that you had such a positive conversation with Chloe. It's great to know she was able to clearly explain your upcoming upgrade, as well as the contract length and pricing, in a professional and articulate manner.
Appalling customer service
My elderly mother has been phoning this company for over 1 week since they insisted in swapping her over to digital and has been left with no internet since. It takes over an hour to get them to answer the phone and when they do she is told that someone will phone her back and they never do. My mother has started to loose sleep over this matter and the level of customer service is appalling. I have also spoken to them regarding this matter and was once again assured that someone would phone my Mum and they never did.
1 juni 2026
Review zonder uitnodiging
Overall Premier Talk are awful
Overall Premier Talk are awful. I had to spend many days on various occasions trying to get through to get my Mum’s fault resolved. There is no way of reporting a faulty online, you have to wait on the phone in a queue. The call back function was good but took my calling 3 times in one day before anyone called me back. My Mum who is 86 was left without a phone service for 3 weeks due to lack of communication and not providing correct information. If someone had sent me a picture to show the correct router configuration it would have saved a lot of time and effort. Each person I spoke to was helpful but overall the firm do not seem to care about customer service or supporting vulnerable customers.
29 mei 2026
Review zonder uitnodiging
Needed to contact Premier Talk to report a line fault
Needed to contact Premier Talk to report a line fault for an elderly friend. Unfortunately the office closes at 17:30. Customer Services phone number details from a Google search were out of date so did not work. Sent an email instead. Called Premier Talk the following morning, no indication of how long wait would be but answered inside two minutes. Spoke to Belle who was very helpful and arranged for Openreach to check the line. In the meantime tried line again and it was now working. Called Premier Talk again and spoke to Tiahh who was also understanding and confirmed line test was OK. Not sure why line started working, whether it was an intermittent fault or anything to do with Premier talk intervention but a good outcome!
5 juni 2026
Antwoord van Premier Talk
We're sorry for the initial difficulty you had reaching the correct contact details and appreciate how frustrating that can be, especially when supporting an elderly friend. We’ll look into ensuring our published contact information is accurate and up to date.
We’re pleased to hear that when you did get through, your call was answered quickly and that both Belle and Tiahh were able to assist you effectively and with understanding. It’s great that Belle was able to arrange a line check with Openreach promptly, and that Tiahh was able to confirm the line was working when you called back.
While intermittent faults can sometimes resolve themselves, we’re glad the outcome was positive and that the issue was resolved.
Ally how do i contact you asap?
So Ally from the escalation team called this morning... Apparently, without a direct line to call, i need to call her back as asap. Currently Ally its about a four hour wait to speak to someone who wont be able to put me through to you so just how do i call you?
Omnishambles
8 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Hi Ann,
Thank you for your review.
I can see an escalation agent just tried contacting you again twice but unfortunately there was no answer. I understand your frustration regarding the difficulties in getting back in touch.
Since your review was posted, you have spoken with our technical agent and discussed the information you received from Openreach. The technical agent has explained that the systems we use were experiencing issues on Friday, which meant we were not aware of the latest update at that time. The information you have provided is now being reviewed further by our technical team.
While I appreciate your concerns regarding call wait times, our longest wait time today has been under an hour . Given the circumstances of your case, had you called and an escalation member was available, we would of course have taken the call and assisted wherever possible.
We remain committed to resolving this matter and will continue to work with you and our technical team to reach a satisfactory outcome and will email over any findings.
The young lady that helped me get…
The young lady that helped me get things sorted out for my dad to be changed from anologue to digital so he could keep his line working, Tiahh explained everything and made sure I understood the process, at one point we got cut off and I thought I was going to call and start again but Tiahh called back and finished the process.
3 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear that Tiahh was able to help you through the process of changing your dad’s service from analogue to digital. It's great to know she explained everything clearly and made sure you understood each step along the way.
We’re also pleased she took the initiative to call you back after the call was unexpectedly cut off to ensure everything was completed without you needing to start again. That level of care and follow-through is exactly what we aim for.
Sinad was pleasant and helpful.
5 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're pleased to hear that Sinead was pleasant and helpful during your interaction with us. Providing friendly and supportive customer service is very important to us, and it's great to know she made a positive impression.
We'll make sure your feedback is passed on to her.
Antwoord van Premier Talk
We’re pleased to hear that you feel your concerns were listened to and acted upon. Providing a service where customers feel heard and supported is important to us, and your comments are appreciated.
Terrible
Terrible. Took 45 minutes for the phone to be answered. They don't give you any information. They don't seem to know what is going on.
My 90 year old mother was cold called by this company to switch to them. It's been a nightmare. Her phone has been cut off without warning as the phone line has gone digital. She was never sent a Router. I keep phoning. Told one was sent would take 5 working days which has passed. Then told one sent again no details.
3 juni 2026
Review zonder uitnodiging
Excellent customer service from Tiahh…
Excellent customer service from Tiahh today, very helpful and understanding.
5 juni 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We're delighted to hear that you received excellent customer service from Tiahh today. It's great to know she was helpful and understanding throughout your interaction.
We’ll be sure to pass your feedback on to her, and she will be pleased to hear your comments.
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