Premierdeliveries Reviews 

If I could give zero stars i would.
This company is a joke and they scam customers.
I ordered a mattress from beds.co.uk and paid in full.
Premier Deliveries then emailed me demanding £39 for delivery even though delivery was stated as free on the website. I refused and they sent more emails and then phoned me.
The customer service representative was horrible and the call ended with me shouting at her to stop talking over me when im explaining why I wont be paying. This entire interaction with beds.co.uk and premier deliveries has been a disgrace. We are now 4 days in, ive no refund and no mattress

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him by the customer care team, Laiba, who answered my email enquiry promptly. Thank you both.

Iqra’s customer service was very good but I would have rated 5 star if she spoke a little slower making it easier to understand.

One of the most pathetic delivery services in the UK.

The so-called “Premier delivery” is extremely misleading. Deliveries are restricted and inconvenient, and items are only left at ground floor even for flats — which is completely impractical.
What is most unacceptable is that they demand extra charges for so called express delievery . If you refuse, they simply say they cannot deliver to your area and delay it for weeks (over 2 weeks in my case).
None of these terms were clearly disclosed before payment, which makes this highly non-transparent and unfair.
Very poor service, lack of professionalism, and no respect for customers. I would strongly advise others to avoid.

Recently used this company to deliver a bed and mattress
Customer Service was very good and helpful
Delivery was prompt and kept up with times etc
Highly recommended

After ordering my product I was re located to premiertracking. Delivery has has now been booked for next week.
Yasmir was my point of contact via the chat bot on the site. My delivery query was dealt with quickly and efficiently, absolutely amazing customer service. Thank you yasmir

I was concerned about my order as I wasn't getting any updates.I had a live chat with Yasir and my concerns were addressed quickly and professionally.

Delivery of a bed was cancelled due to there being no mobile number. A landline and email were both supplied but not used. We were not informed and waited in all day then had to chase this up. Yazir closed the chat regarding this without providing an explanation. On telephoning a very helpful lady, name beginning with A (so sorry can’t remember her name, 4 letters!) sorted out this mess for me.

Iqra was professional and friendly and organised my delivery in a timescale that suited me, thank you.

WHY in God's green earth, would ANY service schedule a delivery that you have to be present for at 6 AM????
Beyond ridiculous

I had to make a last minute change to a delivery address. Zain picked up the phone quickly and helped me immensely, changing everything over for me. A top man indeed.

yasir customer service excellent

We have been having a terrible time getting a bed.
- Given delivery confirmation from both beds.co.uk and the delivery company
- No delivery comes (no communication). The reason is “it was out of stock”
- Second delivery is cancelled the day of (damaged during loading)
- Third delivery has not happened yet. I’ve been given 11-1, then 1-5 as delivery windows (I think they exaggerate the times list to get me off the phone). It is past 5.

It does not appear there is enough communication between them and the delivery company, and they each make up different stories.

Frustrating all around.

Great company kept us well informed on delivery. Guransanjog singh delivered 2 matress for us left exaclty where we ask him to put them and very polite.

I wanted an answer to a query. Spoke with Zain Shah who was able to give me exactly what I needed, even managed to understand my slightly garbled request for other unnecessary info. Hope delivery and product match this customer service.

Hi Zain Shar gave me excellent customer service when there was a mix up with the delivery addresses. Thank you Zain.

Absolutely horrible! Ordered a bed a week ago was meant to be delivered today and I go to contact them for more delivery info because they gave me 3 different time slots and they tell me they have damaged my item and it won’t come for another week! I already got rid of the old bed and moved all furniture ready for the delivery to arrive today they did not contact me with this information I had to contact them they did not call, text or email me. My tracking was still not updated an hour after the phone call so I contacted them again to see if there was just a mistake they ignored my messages even though before they responded in 2 mins I was ignored for an hour so I called they said they will call me back 40 minutes passed no one called so I called again and they said they will deliver it next week no sorry for the inconvenience sounded like they did not want to talk to me no compensation or apology. Horrible customer service if I could choose to never use this delivery company I would.

Terrible company, never expect anything good if you get this as your courier, first of all; I ordered a bed and it was delivered to THE WRONG ADDRESS and had to have the homeowner that received it personally deliver it back to me as the delivery company threatened to send my bed back to Birmingham which would mean that I would have to wait even longer for my bed to arrive.
The delivery drivers are also highly disrespectful and ignorant, they arrived after I had to call them down due to the incident, the drivers were extremely ignorant towards me and continuously blaming it on a technical error, after refusing to answer my question they decided to roll up their window and leave.
Now that the homeowner had to deliver it and gave us a full story, we realise the terrible state this company is in, banged on the door extremely early in the morning threatening to send the bed back and refusing to take it back to my address when it was clearly on the invoice etc. This is definitely one of the worst courier experiences I ever went through in my life.
Terrible courier, full of a negative attitude towards the customer.
Never expect a good delivery if you get this extremely poor quality company as your courier.

Efficiency at customer service like no others! Always more helpful talk with someone real than a machine , save us time and sort it out our problems in one goal! The lady who spoke with me, the name is LAIBA, was professional and polite! I’m very happy !
Thank you!

Great service,No problems ,
spoke to Yasir via the chat service .
Very helpful .