Prestige Cars Kent Reviews 

Over 3 MONTHS to rectify issues with my car, and somehow this service department managed to make almost every stage worse.

It started with Thomas, who delayed everything and had me arguing, sending pointless emails and repeatedly making me ask for a proper set of genuine/premium tyres for a performance BMW. Apparently even that is a difficult request at Prestige Cars. Bearing in mind I was sold the car with Mismatched, unbranded tyres that were severely worn. Thomas also had the cheek to tell me now we gave you a set of proper tyres, we will not being fixing the dents, scratches and screw holes in the body of my car that were there before buying the car and agreed pre-sale to be repaired 😂?

Then Katie, the service manager, told me my heated-seat part was on back order (a common pathetic excuse she uses that i’ve been made aware from other customers), a loan car needed a ‘month’s notice’, and SHE would contact me when everything was ready. Two months of silence later, I chased them myself and magically the part could arrive the next day 😂. Loan car? Obviously not. I was left without one and completely inconvenienced.

Then the rear diff. MONTHS of excuses meant I didn’t even have my car for my sister’s wedding, with their wonderful solution being to offer me a Nissan Qashqai. The explanations eventually became that the wrong diff had been ordered, while I could literally see my car rotting away their storage car park going nowhere.

When the diff was finally supposedly finished, despite me warning them weeks earlier the car was nearly out of fuel, nobody could manage the highly technical task of putting fuel in it. I was then told they needed another TWO DAYS for road tests.

So I turned up with fuel myself.

There was my car sitting outside with the exhaust severely damaged and bent down towards the road, plus my genuine carbon-fibre M tips scuffed. Apparently the bunch of clowns they call technicians, who supposedly work on these cars every day, can’t remove and refit an exhaust without destroying it.

Instead of apologising for THEIR damage, Katie became rude, childish and full of attitude, and decided that was the perfect moment to tell me my warranty was apparently voided to make herself feel better and that also she couldn’t face me like a professional so she needed to find a way I couldnt come back. A genuinely useless, childish excuse of a manager. She also couldn’t properly explain why I was being fed this “two more days of road tests” story while my damaged car was sitting outside.

I returned the next day and the exhaust was still bent, now across to the right and touching the car. I questioned John, the service advisor, and his response was: “Why do the exhausts need to be straight? Nobody is going to look at them anyway.” 😂

That statement perfectly represents the standards of this department. Apparently wanting your performance car returned without a wonky exhaust touching the bodywork is asking too much.

Almost every time I visited, other customers I spoke to were also complaining and frustrated. I can’t remember meeting a single happy customer. I was repeatedly told the service department was run by a bunch of idiots — after three months dealing with them, I can certainly see why.

Thomas delayed everything, Katie’s attitude and service were embarrassing, John’s final response was beyond ridiculous, and the technicians are an absolute bunch of clowns.

The ONLY credit I can give is to Sam in Sales — genuinely honest, helpful and professional throughout the purchase.

Unfortunately, the “Prestige” experience seems to end the moment your car enters their service department.

reposted review: The company keeps reporting my review because they must be embarrassed.

Joe was especially helpful and struck a great balance between knowledgeable and enthusiastic without being pushy.

Purchase process very simple. Joe was very informative and helpful walked out with the car same day.

Amazing experience with Sam buying our Kia Sportage, no pressure and very knowledgeable. Thank you so much!

Sam was great, really good experience and excited for our new car

I called up yesterday (10th Aug) at 10.38am for customer care and explained the situation on behalf of my father. The lady said it is a presales calls and I said it wasn't but she cut me off and put me through so explained to presales the issue and the salesman said he has taken down notes and will get customer care to call back in 2 hours. No call back so I called again this morning. Waited in queue until first in line and they cut me off. I then called again having to wait again in line.

They also messed up the number plate swap which took me a long time to fix during presales. I have had to follow up with my father's admin with PC more so than any other car provider.

I couldn’t be happier with the service from Bill and Karl. They were both incredibly nice, friendly and helpful throughout the whole process. They made buying my car so easy and straightforward, and nothing ever felt like too much trouble.

It’s been a pleasure dealing with them both, and I really appreciate how smoothly they made everything from start to finish. I would definitely recommend Bill and Karl to anyone looking to buy a car. Excellent service!

Sale of my car through Motorway was completed smoothly and payment was sent promptly by Bailey at Prestige Cars Kent

Buying a car from Joe was a real pleasure, he was knowledgeable, patient, friendly.

James Kay was excellent and mase sure i was driving away in my new Volvo same day! Cant recommend him and Prestige Cars Kent Enough!

I am absolutely shocked by the way this dealership operates.

I applied for a PCP finance agreement on a vehicle here, only to discover that they likely double-sold the car over our heads.

My partner and I paid a deposit, received written confirmation that the car was exclusively held for us, and I submitted my signed finance paperwork on Monday morning, with a hard check being undertaken on my credit file.

Later that day, they claimed the car suddenly developed a "warning light" and couldn't be delivered. Investigation would take 24 hours. They kept to this story across multiple phone calls, even when my partner directly asked them if they had indeed sold the car over the weekend. We were promised they did not.

However, we independently checked the official public GOV.UK databases. The vehicle's tax had already been renewed for a year on Saturday, and a new logbook (V5C) was issued on 5th August to a new keeper.

In our opinion, they processed my financial contract on a car they had already sold to someone else, then likely used a fabricated mechanical fault to trick us into cancelling, despite the likelihood they didn’t even hold the car at this point.

Management dismissively told us they “acted appropriately throughout” and told us to take them to court, totally ignoring any other aspect of this complaint, notably the potential deceit regarding the engine light.

We have done exactly that. A formal lawsuit has been issued via HMCTS, we have reported them to the lender supplying our finance and lodged a complaint with trading standards.

For the exact step-by-step chronological timeline and full evidence of this deception, please scroll down/search for the review by Cam T on this page.

Avoid this business and please trust the vast number of one star reviews, which you may notice are often much more detailed than the five stars!

If I could give them minus stars, I would.

Woody from Toy Story is a what?

Very easy process, Jack was very helpful. Would buy again.

Joe was friendly, polite and helpful. Knowledgeable regarding the car we purchased. Very good service thank you.

Car was collected yesterday and excellent experience with Neil who carried out the inspection & collection. Neil was very professional and pleasant to deal with. A great ambassador for Prestige Cars, Kent. Would also add that Michelle was very helpful and professional during the process.

Buying the car was fine, issues have been dealing with the service dept since then. Often can’t get through or if you do, no one responds from messages left. Emails are not responded to. Was sold a car without wheel locking nut, I was accused of losing it even though I hadn’t needed it. Been trying to claim the cost of MOT back because first I was told a driver would come and pickup the car, then I was told this wasn’t a service provided. They did try and get someone out but they only had 2 drivers on, was told to go to a local garage and claim it back. Great but that was over a month ago and emails and calls go unanswered to follow up on claiming the cost back. Small things but annoying.

I booked in a meeting to discuss about a new car i was looking into. Unfortunately I didn't go with the option with them but I have no faults. I was with a young man called Joe K and he was great. Really easy going and talked me through the processes. Very impressed so thank you to Joe and his team.

A huge thank you to Fraser and Sam for the great customer service. They answered all my questions and were very patient. All the staff were friendly & they have a really comfortable customer waiting area, with a great selection of drinks whilst you wait to be seen. Overall, very happy with the customer service.

I chose to contact Prestige Cars Kent directly before leaving a public review because I felt it was only fair to give them the opportunity to address my concerns privately. I sent detailed feedback on 22 July but, disappointingly, I have not received any acknowledgement or response.

My concerns relate entirely to the buying experience.

I travelled over 200 miles from Portsmouth to view an Audi A6 after speaking with the dealership by phone. Before travelling, I was not informed of the compulsory administration fee, fuelling charge or that the vehicle appeared not to have a Full Service History. None of these were mentioned in the eBay advert, despite being significant factors in a customer's purchasing decision.

After arriving, I was informed of these additional charges and initially decided not to proceed. I only returned to purchase the vehicle because it was a particularly rare specification.

The communication throughout the purchase was inconsistent. I was initially told the reservation fee was all that was required to begin preparing the vehicle, only to be told later that a further £500 deposit was needed before the MOT and service would be carried out.

Collection day was particularly disappointing. Despite agreeing a collection time, the car was not ready. I was asked to complete all the paperwork and pay the balance before even seeing the finished vehicle, before waiting around 90 minutes for it to be prepared. Unfortunately, this delay caused me to miss my son's school prom.

The handover itself was minimal. The plug-in hybrid battery, which I had been told would be charged, was completely flat. The owner's handbook was missing, the service paperwork wasn't provided until I specifically requested it, and although the car had been cleaned, it hadn't been prepared to the standard I would expect from a prestige dealership. The windows were heavily smeared, there were sweets, tape and a pencil under the driver's seat, and trim pieces still had fingerprints.

After collection I had to visit Audi myself to obtain the Digital Service History, which confirmed the car was correctly maintained on Audi's Flexible Service Regime and does, in fact, have a Full Service History. I also had to correct an error on the V5 after my address had been entered incorrectly, and I later discovered I had been given incorrect information regarding how long the vehicle remained subject to the higher rate of Vehicle Excise Duty.

I also remain unclear what the £250 administration fee actually covered, given I found myself sourcing the vehicle's service history independently, requesting documentation myself and correcting administrative errors after collection.

The car itself has turned out to be excellent, but that is largely because I carried out my own due diligence after purchase. The customer experience simply didn't match the quality of the vehicle.

I expected a premium buying experience from a dealership specialising in prestige cars. Instead, I found myself repeatedly chasing information, discovering unexpected costs, verifying facts independently and correcting errors that should have been identified before the vehicle was handed over.

The most disappointing part is that I took the time to provide all of this feedback directly before posting publicly. Not even receiving an acknowledgement leaves the impression that customer feedback is not valued once the sale has been completed.

The deal I got on the Skoda Kamiq was fantastic. The car is brilliant. The staff were honest and helpful. I’ve since looked at part-exchanging it with other car companies (Vertu motors was one) who’ve agreed that the deal I got on the Skoda was very good. I live in Birmingham and Prestige cars have offered to collect the Skoda for me for its MOT. Couldn’t fault them. I’ll be buying future cars with this company.

Good overall experience when purchasing the vehicle Jess help me today was very helpful answered any concerns .