Prestigehampers Reviews 

Typically, a loyal customer. Now, an incredibly displeased one. Unlikely to reuse again.

I ordered multiple Christmas hampers for multiple recipients, all scheduled for delivery on 24 December. They were delivered a full week early, with no prior communication and no opportunity to plan around it.

Customer service confirmed that they dispatch orders early during Christmas and consider this acceptable. Being extremely early is not the same as being on time. It’s especially problematic when recipients are not available to receive the delivery.

If you need hampers delivered on or near a specific date, do not rely on their scheduling. The responses from support were dismissive and not confidence-inspiring.

Prestige Hampers should offer proper options for guaranteed delivery. Explaining that suppliers handle 10,000 orders per day is not a justification. That is an internal scaling issue, not a customer problem.

UPDATED

1st Hamper now located.
I’ve changed my star review as they are both found. But, the help received on the call was disappointing hence not 5 stars.

Hi Tom!

****2nd hamper found. Hoping the Main one that was delivered to cooper is found.****

Waiting to hear.

I have never left a bad review but this was absolutely disgusting service. Ordered two hampers one not delivered to the address given and when we asked where they didn’t have an address just told to get the recipient to check the neighbours😡😡😡. I was on hold for 15 minutes with no help at the end. This is a Christmas hamper and we got no help from them whatsoever and hamper still not received. Will be taking this up with our credit card company. Not something you expect from a company called “Prestige” hampers. Oh and the second hamper was left in a plastic black box of some sort?? Waiting to see if that’s lost too. THESE ARE FOOD HAMPERS! AVOID AT ALL COSTS IF YOU WANT A STRESS FREE CHRISTMAS. First time using them and the last.

This company does not deserve even a 0 rating.
On 28th nov’25, I ordered a Christmas hamper to be delivered on 24th dec’25.
Somehow, I received an email shortly stating it is going to be delivered on 29th Nov’25.
On chat, I raised this issue and even informed to cancel the order as the delivery is not taking place as scheduled.
The operator informed me if she can speak to the supplier, and after speaking to them she assured me that the delivery will take place on 24th December as planned.
Based upon my request they even sent me an email stating the delivery will be made on 24th dec’25.
Today, 18th dec’25, I received an email from Royal Mail stating that the delivered will be made today between 2.30 pm and 7.40 pm.
I immediately called the customer service and spoke to Megaine. She insisted that since it has been picked by the courier the delivery will be made today.
I informed her it is 10.30 am and to stop the delivery and schedule it to be 24th dec’25.
She said she cannot do anything and they handle 10,000 orders in a day.
she kept insisting that the delivery will happen today. When requested to speak to the manager, she will not transfer and informed me to send an email.
The Christmas gift is for a friend and I wanted to surprise them when the whole family is together on 24th dec’25.
They have ruined my plans and I will never shop with them again.
For everyone reading this , please be careful related to their delivery commitment.
I am going to contact trading standards and take it from there.
My order number is. 2191030.

Great website and really easy to use

This company has gone above and beyond to be helpful. Unfortunately I made a mistake in the address in sending a parcel to Ireland and they contacted me straight away to help me. I then had to cancel as time was running out but they gave me a refund immediately. I could not have asked for better service

A complete rip off. I paid £79.99 for their
“FABULOUS CHRISTMAS - HAMPER”.

The contents was around £20-£25 max in my opinion. Please be careful guys, what you are actually paying for.

Next time I will buy from Costco or make my own. Lesson learnt !

Spent just under £50 on a hamper and virtually nothing in it. Crisps biscuits packet of tea non alcoholic drink tiny lemon curd (and I mean tiny) small cake and a few chocolates. Probably £20 worth in total

I don't usually post negative reviews but this company takes the biscuit. I placed an order and then needed to cancel as the delivery address was not going to be open. It was cancelled before dispatch and I followed the correct proceedure but they went ahead and processed my order dispite me cancelling. I have emailed them over 20 times with the same reply you can't cancel once your order has been dispatched. It wasn't and I have the dispatch notice from the courier to prove it. Not a good company to deal with and customer service less than 1 out of 10. Avoid them, there are other companies who provide better value for money and listen to customers. I have now reported to my card payment provider

Easy to use website. Good selection of hampers and great you can choose the delivery day!.....or can you? No...Prestige send when they want not when you want so don't rely on the day you choose. Hamper delivered today instead of my planned date of 23rd. Usual excuse ... time of year...RM ...blah blah. Don't advertise it if you can't fulfill it. No mention of the possibility that it might arrive earler on the website. Will not recommend and will not be returning.

We ordered three different Christmas hampers online in the USA for our family in the UK. We gave them three different addresses and recorded three separate video greetings. We received an email confirming the purchases within a minute of confirmation, but noticed the hampers were all going to the same address. We instantly emailed them to warn them of their mistakes, expecting them to rectify it the next day. We received an email saying they were sorry but the labels had already been printed automatically, and there was nothing they could do. I emailed them back after contacting the UK postal service, to tell them that only labels had been printed and they hadn't sent the hampers at that point to the post office, and could they stop the delivery to the post office. I've heard nothing since. The phone number on the website doesn't work. They have our money they didn't provide the service they 100% guarantee, and now the hampers will have to be resent by a family member to the others in the family.

This company is automated. They don't store hampers on their own premises. To my mind they have no control over delivery outcomes. Their customer service is less than non- existent and I think it's a huge con if they're relying on local retailers to fulfill their orders, without any quality control.

On top of that they're refusing to put their mistakes right, which a reputable company would do. Do not trust them with your orders, other sites are better.

Wanted to send our son ans his partner something for Christmas as they are currently living in London. I had to change the date and nothing was too hard for the company to change the date and the customer service was amazing.
It was very reassuring and the boys loved it.

Thankyou so much

Jane from Australia

I ordered this hamper as a gift for a friend, thankfully I had it delivered to my home address. I was so disappointed with the presentation. It was a box with a little basket with a couple of bits in it and a plastic bag of cheese. Covered with a paper bag. Not at all what I had expected. I could have made a much better hamper myself, so glad I didn't have it sent to my friend.

I live in Nashville USA but am originally from the UK. It is very reassuring to be able to send quality gifts to family in England. Thank you for the ease of using your website. I always get good reports from the gifts I send, and gifts arrive on time.

It was easy to place my order and a good selection to choose from

It was very easy and just what we wanted

I ordered a hamper as a Christmas gift. I ordered it nice and early in November. Eight days before it was due to be delivered the recipient moved house. I couldn't see a way of adjusting the delivery address on the website so I emailed Prestige Hampers. This was really late at night, as soon as I picked up the message about the house move. Within a minute I received a couple of acknowledgement emails. Before 8 in the morning I received a very nice email explaining that they had put the order on hold and asking for the new address. Before 9 in the morning I had replied and they had reinstated the order with the new address - all sorted. Customer service, like this, seems rare these days but it was a delight dealing with them.

Good ,BUT only if you want to wait 6 days for rotten fruit

A TOTAL RIP-OFF
Your reply/apology means nothing to me because it means nothing to you

ITS SCAM
DO NOT BUY
YOU WONT GET YOUR MONEY BACK
I have ordered goods worth 137£ and after 2 days (from expected delivery ) of sending pointless emails I heard from customer service which magically came back to life that it's royal mail fault and nothing to do with them.
IF YOU WANT PARCEL ON TIME AND ACTUALLY REAL CUSTOMER SERVICE GO HAMPERS.COM
They saved me sending parcel immediately
Prestige hampers customer service is not existing
If they ever came back to you it only be to laugh in your face that you were stupid enough to let them robe you

I sent a cheese hamper last year for christmas and they loved it and it arrived swiftly and i thought it was a good idea to do the same again, and i will probably use again