Prestigehampers Reviews 

10.463
TrustScore 4 uit 5

3,8

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Beoordeeld met 4 van de 5 sterren

I ordered flowers and birthday cake for my sister who is also recovering from surgery. 3 attempts were made to deliver the flowers. For one reason or another these deliveries failed. It was not a refl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would highly recommend this wonderful company. I placed an order (#9935153) to be delivered to my Aunt for her 94th birthday however, I mistakenly put the wrong house number on the order, so it was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Second time we've used Prestige Hampers and we have been delighted with their product, presentation and very fast delivery, both times. On the second occasion, we placed an order (from Australia), f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Having spent hundreds of pounds with this company I was saddened by the poor attitude of their customer support. Having made a recent order their chosen courier failed to deliver on 3 seperate occassi... Toon meer

Bedrijf heeft geantwoord

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3,8

Goed

TrustScore 4 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(10.463)

204 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Impressed with quality, value for money and service

Wow, I've only ever had a hamper delivered to someone direct before and this is my first experience seeing a hamper myself. So impressed with the packaging for transport, the hamper quality and the content quality and value for money.

Also liked the flexibility to arrange delivery when I knew I was going to be in.

Will definitely use again.

13 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Sally,

We're happy to hear that you were so impressed with the hamper's packaging, quality, and value. We're also glad you liked the flexible delivery options. Thank you for your positive feedback; we appreciate it and look forward to serving you again.

Kind regards,
Tom

Beoordeeld met 1 van de 5 sterren

Dreadful service and Product.

My father recently had a life threatening DVT so in order to let him know I was thinking of him I chose to order a fruit hamper to be delivered to his home as I live some distance away. The hamper took so long to arrive the fruit was no longer fresh, infact the grapes were like mush. The Kiwi was soft. The packaging was damaged and the overall appearance and quality of the product was not at all like the advertised product. Having complained to the company they offered £10 compensation on account or a replacement. Seeing it has now been over a week since my father's illness the time has passed. I have requested a full refund but they have closed the complaint and literally dismissed me. This is a dreadful company to deal with. They take no responsibility for the distress caused. Receiving mouldy fruit as a gift is so upsetting. So much for Christmas Cheer.

7 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Julie,

Thank you for your review.

We're very sorry to hear about the condition of the fruit hamper and the distress it caused. We regret that the resolution didn't meet your expectations and that our product's quality and appearance did not reflect what was advertised.

We are sorry we could not come to a satisfactory resolution on this occasion.

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

So quick and simple to use ,Plenty to…

So quick and simple to use ,Plenty to choose in regard of sweet.Wine,or Non Alchol.

13 december 2025
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Nigel,

We're happy to hear that our service was quick and simple for you. We're also glad you found plenty of choices to your liking. Thanks for your review!

Kind regards,
Tom

Beoordeeld met 3 van de 5 sterren

Good customer service

Good customer service, not very impressed with the hampers I can’t lie..
the chocolate hamper is TINY ..
I have higher hope for the 2 bigger hampers that I have had delivered yet ..

12 december 2025
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Cheryl,

We appreciate your feedback and are glad you found our service helpful. We're sorry to hear the chocolate hamper didn't meet your expectations. We hope the larger hampers are more to your liking.

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

They were missing some info and…

They were missing some info and requested it by e-mail. Nothing complicated. Once the info was sent they replied quickly and politely to let me kmow everything was OK for the delivery. Good, polite service

12 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Clive,

We appreciate you taking the time to leave us a review. We're glad to hear that our team was able to quickly and politely assist you with the information needed for your delivery. Thanks for your feedback!

Kind regards,
Tom

Beoordeeld met 1 van de 5 sterren

This was honestly the worst hamper I…

This was honestly the worst hamper I have ever received. It was absolutely not worth the cost, and I feel completely let down. The pictures on the website looked amazing, but the actual product I got was nothing like what was advertised. The quality was poor, the presentation was disappointing, and it felt like a cheap version of what I thought I was paying for. I expected something special, but instead I ended up with something that looked rushed and careless. Overall, I’m extremely disappointed, and after this experience, I will definitely never shop with them again.

11 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello,

Thank you for your review.

We appreciate your feedback and are sorry to hear that the hamper did not meet your expectations. We take your comments regarding the quality and presentation seriously.

I have requested further information, and we hope to resolve this shortly.

Kind regards,
Tom

Beoordeeld met 2 van de 5 sterren

Disappointed

I have just received a hamper as a Christmas present and was very disappointed by the contents. On checking the web site I found it had cost £39.99 for 6 items.

10 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Clive,

We're sorry the hamper contents were disappointing. We appreciate you letting us know, and we'll look into this to ensure our hampers better reflect their value.

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

We made a mistake with the delivery…

We made a mistake with the delivery date requested for one of the luxury Christmas hampers and needed it to be changed to the following day. Prestige sorted out the problem with no extra charges and no fuss at all. Fantastic customer service and fantastic products.

11 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Alastair,

We're happy to hear that we could resolve the delivery date issue for your Christmas hamper order without any extra charges. We appreciate your fantastic feedback regarding our customer service and products. Thank you!

Kind regards,
Rosie

Beoordeeld met 5 van de 5 sterren

Super service

Super service - I have ordered twice and delivery is fast next day - instant order confirmation - Great products & price. Also answeee questions via chat option.
Really good service & price - would recommend.
Ireland 🇮🇪

11 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Paul,

We're happy to hear that you had a super service experience! It's great to know that you received fast, next-day delivery and instant order confirmation. We appreciate your positive feedback regarding our products, prices, and chat support. Thanks for recommending us!

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

Easy To Order

The website was easy to nagivate even for a person with limited computer knowledge. I am in NZ, but the Christmas Santa Sack is going to my son and family in the UK, so I am not able to give a review on the contents, but I have used Prestigehampers before which they did enjoy.

10 december 2025
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Sherril,

We're happy to hear that our website was easy to navigate. Thank you for trusting us to deliver to your family in the UK, and we appreciate your repeat business. We value your feedback.

Kind regards,
Rosie

Beoordeeld met 2 van de 5 sterren

All wrong!!

Against my better judgement I decided to use Prestige Hampers again this year, I shouldn't have! The hampers were Delivered far too early for the date I specified and to the wrong address to boot. Thankfully the people who did receive them were honest enough to take them to where they were supposed to go. Customer service was just hard work. A mealy mouthed apology and it's their policy to deliver on a date other than what is specified by the person ordering them. What's the point?!
My business will go elsewhere next year!

10 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Paul,

We appreciate you taking the time to share your experience. We're sorry the delivery arrived too early and at the wrong address, and that our service was not helpful. We are glad the intended recipient received their gift.

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

Our customers absolutely loved it

Our customers absolutely loved it!

We ordered branded hampers to be delivered to our clients before the Christmas peak season, all delivered on time to each address.

I also want to give a shoutout to Niall who made the process super smooth, top notch service, will absolutely use it next year.

10 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Arthur,

We're happy to hear that your customers loved the branded hampers! We appreciate your positive feedback regarding the on-time delivery and smooth process. We're glad our service met your expectations, and we look forward to working with you next year.

Kind regards,
Rosie

Beoordeeld met 5 van de 5 sterren

I purchased two cheese and wine…

I purchased two cheese and wine hampers, good communication and hampers arrived on time. The hampers are well packaged with cold packs to keep the cheese chilled. Would recommend, I wouldn't buy it full price though as I do think its slightly pricy for what you get

9 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Nakala,

We're happy to hear that the hampers arrived on time and were well-packaged. We appreciate your recommendation and value your feedback regarding the price point. We'll consider this as we plan future offerings.

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

The hamper has not been delivered yet

The hamper has not been delivered yet, but I was happy with the ease of making my selection and paying from the U.S.

8 december 2025
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Mikki,

We're happy to hear that you found our selection and payment process easy to use from the U.S. We appreciate your feedback and hope your hamper arrives soon!

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

Have used several times

Have used several times, never any issues and good quality items. Would recommend

8 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Dave,

We're happy to hear that you've had consistently positive experiences with our products. Thank you for recommending us; we appreciate your support!

Kind regards,
Rosie

Beoordeeld met 1 van de 5 sterren

Be Careful With Deliver Times!

I ordered flowers for my wife's birthday. Initially I was notified that they should arrive some time between 9am and 12noon. That estimate kept getting later and later until they finally arrived some time after 6pm, by which time we had already gone out for a meal. I raised the issue with the company and they basically said there is nothing that they can do, and they were not interested in the impact that had on the quality of their service.

6 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Matthew,

Thank you for your review.

Thank you for your feedback. While we always aim for orders to arrive on the chosen delivery date, exact delivery times are determined by our trusted third-party couriers, who follow their own routes and schedules. This means we aren’t able to guarantee a specific time.

Typically, deliveries are made between 8:00 am and 7:30 pm, and the courier usually provides an estimated time slot on the day via their tracking system.

We completely understand how important timely delivery is and are sorry we cannot offer more precise information.

Kind regards,
Rosie

Beoordeeld met 5 van de 5 sterren

Great service

I ordered online from outside the UK and, while I experienced a little difficulty finalizing the initial order, I received great advice and quick assistance from the staff when I sent an email inquiry and used the chat support.
Highly recommend this company!

1 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello,

We're happy to hear that our team provided great advice and quick assistance when you experienced difficulty finalizing your order from outside the UK. We appreciate your recommendation and thank you for your feedback!

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

Deliveries and hamper changed

My order originally was for a country you don’t deliver to. When I got in touch it was never a problem for the company to refund one and change a parcel to another. Always polite in the communication Thank you

1 december 2025
Review zonder uitnodiging
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Candy,

We're happy to hear that we could resolve the delivery issue and change your order. We appreciate your kind words regarding our communication. Thank you for your feedback.

Kind regards,
Rosie

Beoordeeld met 5 van de 5 sterren

Well the cost is amazing and the…

Well the cost is amazing and the contents. My daughter and husband shop regularly at M and S so I am sure they will be pleased with this hampers.

1 december 2025
Logo Prestigehampers

Antwoord van Prestigehampers

Hello Mike,

We're happy to hear that you find the hamper's cost and contents amazing. We appreciate you letting us know your family enjoys shopping with us, and we hope they love the gift!

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

Wonderful hampers with treats for the…

Wonderful hampers with treats for the whole family.
I order these from the US for my relatives in the UK every year, and the delivery is excellent. Much appreciated all around!

29 november 2025
Logo Prestigehampers

Antwoord van Prestigehampers

Hello,

We're happy to hear that our hampers bring joy to your family! It's wonderful knowing we can reliably deliver treats from the US to your relatives in the UK each year. We appreciate your continued support.

Kind regards,
Rosie

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