Prestigeunderwriting Reviews 

We have insured with Prestige for many years, through a brokers, Insurance Services. Today we received a letter saying that our insurance cover, renewable in nine days time, would not be provided, owing (we later discovered through ringing the brokers) to flood threats. For their information, there was a flood here in 1949 which didn't affect our property. Since then, elaborate flood protection of all sorts has been built. So: a very unconvincing reason for cancelling the cover AND hardly any notice to get another insurer (over Christmas, too, when there is - wel - rather a lot to do). We are really angry with Prestige and will be sending a very stiff letter to them for this shocking treatment. It turns out that they were asked by the brokers whether they could insure us for a further year over two weeks BEFORE they deigned to reply that they couldn't. A rubbish way to treat their customers.

I've put in a claim for water damage to be told that it's gone to the underwriters because I did not disclose 3 claims. As they were just claim enquiries not claims I didn't put them down.they say I should have disclosed any enquiries as they count as claims. I never heard that this is the case and on their form it states claims not enquiries. They are basically calling me a lair when the wording on their online form is completely misleading.

Awful company. I bought a new car and also moved address. When I updated my policy details I was.charged around £90 for the change of car which you would expect. What you would not expect is an increase of over £320 for a change of address for the remaining 7 months of my policy. What makes it worse is the 2 addresses are in the exact same village about 200m apart. There is no justification at all for this other than the fact they know you are trapped in the policy. I will not be having any dealings with this company again and will be escalating the matter to the Ombudsman if I don't get a satisfactory resolution.

Had my car insurance reviewed because l haven't been a UK citizen for 25years. What kind of nonsense it this?Discrimination at large.Stay away the reviews says it all

If there was an option to give them a zero I would. By far the worst Company to deal with. Passed my claim down to Sedgwick who are even worse than prestige.
You will have to chase them like a blood hound for any updates on your claim.
Communication or lack of is a topic for another day. I really don’t know how can a
Company be this inefficient.
The kind or running about and stress I am experiencing has made me physically ill as I already have underlying health conditions.
What surprises me the most is the company sees all these reviews but does nothing to improve their services. I’m having no option but to think they just don’t care and I think the financial ombudsman has to step in as so many people on here and god knows how many more cannot be wrong!!!!
Dealing with these people is like drawing blood out of stone. You will get nothing. Even if you complain, they still do nothing citing that they have 8 weeks to get back.
It’s a racket of some sort where all the parties to a claim benefit so that they maximise profits and everyone benefits. Obviously at the cost of the claim.
You people should be shamed of yourself !!!!

Absolutely shocking service. Our home has been left exposed by the damage caused to our wall by a transporter . 3 months later ….and sleepless nights as we are vulnerable to direct access to the road . Last week Prestige told me I would be contacted by an assessor this week, and to call back if I had not heard so I contacted Prestige again , and finally an contact with the assesor , only to discover they had not had any information until I made contact today .do I have to do their job for them ?

I want to shout from the rafters how bad this company is.
I really believe the ombudsman should be taking control
Tecently had a theft and so far 6 weeks later nothing sorted
They had me driving around sorting out valuations then after 6 weeks said they have to send it away
Apple have said cannot be repaired they said they have to review that even though apple have written it in latter to them.
We have lost thousands but thankfully we can renew in a couple of months with a decent company.
I just do t want other to be as distressed as I have been over this claim it has really effected my mental health.
Cried so much but they do t give a damn
I got robbed by a thief now been robbed by this company
AVIOD AVIOD AVIOD

When I bought I looked for reviews with Hastings not realising the underwriters were prestige

They passed this on to Sedgwick who were equally as terrible. No communication. Total lack of customer service. No direct phone line. Even the complaint wasn't handled well. Having placed a claim in February it still wasn't even given a decision by Mid May. Still waiting with no communication. Terrible.

Disgusting company. A drink driver crashed in to my house while I was asleep and prestige are telling me that my house is under insured…. What a joke!!! They will only pay 54% of the clam even through they are going to fully clam off the driver..

Over a year ago, I had an accident, not my fault and Prestige and it's clients admitted responsibility
Having attended hospital and x-rays, then an eight month wait for a medical which both sides happily agreed to, the medical results were sent to Prestige, who completely ignored them, and then went into an attack on myself, claiming I ran a business and a charity, both complete lies.
Both have been proven, but Mr Nasty from Prestige has been drip fed lies by his clients who he very stupidly believes, worse still the clients live over three hundred miles from us and know nothing about what goes on here
The very clients whose stone wall fell on me
Now twelve and a half months later, my solicitors are sending the very obnoxious Prestige's claim handler, my medical records (I look forward to Mr Nasty) seeing them and finding nothing, along with the medical records.
Mr nasty is been informed that we are instigating court action, and trust me Prestige a lot of publicity, which is all going to be negative
Mr Nasty despite having medical report stating I cannot bend my middle finger and it will never become right, Mr Nasty offered 0 in compensation
Luckily I have rather excellent solicitors who are being paid by my insurance company under my insurance policy
So Prestige I hope you are prepared for your Mr Nasty to cost you a lot of money, and court expenses, along with compensation for deliberately trying to delay the case
Along with Defamation by both him and his clients, all three will be served with court papers

Been with Aviva insurance for over 30 years and only claimed for a couple of broken windows. Recently had to go through an agent for a new policy, still with Aviva but underwritten by Prestige. After 2 years I noticed water damage and thought it was from roof. Despite repairs being done the visible damage just grew. Turns out it was leaking from a redundant water tank in the loft. It had caused much more damage than was initially visible. SoI submitted a claim the process was extremely stressful, very inefficient, going through multiple different agents and companies…and then finally having to complain repeatedly before the claim was settled….this delay actually cost me money! Have just come to renew my policy and my excess for water damage has risen from £250 to £2500!!! Be warned, if they pay you out, they will make sure they never have to pay again by making the excess utterly ridiculous. They NEVER reduce your insurance for NOT claiming, even when you pay them for over 30 years. Wish I’d looked at reviews first. I am now looking for an insurance company who does NOT use Prestige underwriters

Eventually got my claim but it took from end of March until July 2022 to get anywhere. They took a very long time after a house insurance claim with escape of water and it’s still on-going! I got put into the motor insurance after selecting the house insurance option claiming on the day of the accident from my neighbours! Never heard back from them so I phoned after a week…I had to do all the chasing! Last person was the most helpful as she said they don’t have a legal team but because I’ve taken this insurance from another company, I just need to phone them! I’ve asked 5 people and I knew I had bought legal cover but Diane was the only person that explained and helped me with this stressful problem.

I agree with the majority here - stay away from Prestigeunderwriting! They were willing to take my money for a policy but then when push comes to shove they'll be sneaky with voiding your insurance so you go undercovered. Staff are brash on the phone and aren't there to help, leaving you feeling hopeless. GO ELSEWHERE

Would give 0 if possible. Customer service is a misnomer , lack of would be more appropriate. They are consistenly bad each time I have dealt with them and latest occasion was over 36 minutes for simple change of details. took nearly 10 minutes to get past the machine that kept telling me how good they are. Huh!!

We found this company give a very poor service, we were trying to go through a claim and they never got back to us until we rang them,which was also had to do.They had NO intention of paying out on the claim as they kept making excuses and sent the form to take them to the ombudsman which we did,but they said the way the policy was written we could not make a claim.we would like to inform anyone else NOT to get cortout with this company and to stay away.

Good service . No problems other than a bit slow but not an emergency anyway.

Worst Company i have dealt with in my life been with them for several years which tells a story i never claim my insurance!!!! But had an accident where my main wastepipe blocked up causing flood in kitchen ruined flooring, plinth boards, carpet in sitting room, carkus under sink, worktop, and basically they make me feel like a criminal investigation, they will pay for flooring and plinth boards rest is wear & tear 3 people agree!! Yeah 3 people who work on behalf of you !!!! Left me and my family with kitchen in a state for a month to tell me they wont cover!!
STAY CLEAR !! DO NOT USE!!!

Would GIVE ZERO STAR RATING IF IT WOULD ALLOW ME !!
Bunch of moneygrabbers !!

Unfortunately 2nd hand car I purchased came with warranty underwritten by Prestige.

An engine light came on about a thousand miles after purchase so car was taken to one of the warranty companies recommend garage where the turbo was shown to be faulty. At this point Prestige had the turbo unit sent to a third party for appraisal.

Low and behold, the turbo case is the problem, which according to them, is not the turbo, although as the turbo was sent it must be. Therefore they are refusing to pay and have charged me an extra £10 for this.

Avoid any warranty underwritten by Prestige. They are not worth the paper they are written on!

Stay away from this company
I had a non fault car accident in dec 2019 and they still have not repaired my car I’ve had to get financial ombudsman involved this company is a joke

I would not recommend this company!
After having a policy for a year I renewed it as the cost was in the range of others. Half way through the year they write to tell me that although my documents say I am insured for flooding I am actually not!! According to them though it is not their fault as the underwriters that they insured me with don’t insure for flooding but they did not know about it so they had included it in the wording of my policy but if I had flooded the underwriters would not have paid out.
The letter they sent simply said that they were altering the terms of the policy mid term to exclude flooding. No big red warning words on a letter, it just looked like a normal circular. I have had to cancel the insurance and take out another policy and only concession was that they would somehow cover me for Flooding ( for the first time in 1.5 years! ) the 21 days cancellation period.
When I have complained, the answer was not it was, that it was not their issue it was the underwriter so dismissed the complaint.
Note.... I am not in a flood area and have never to date flooded!