Pride Mobility Products Reviews 

We returned the scooter as it had three issues. One, the front wheels came bent slightly so it would have had to be replaced, anyway. Two, the seat was not comfortable at all. And finally and most important, only having slow and fast speed control did not work as even in slow, the scooter jumped too fast to be safe for us. So we returned it, and after a bit of a problem, we received a full refund.
Dennis Deetz

I have MS and I purchased the Jazzy Carbon Fibre power chair for our trip to Spain with my daughter and son-in law. It was a game changer! I was able to go almost everywhere they went. We visited the Alhambra and I only missed one building (due to the number of stairs). The battery lasted so well, as we did numerous walks on the boardwalk in Torrox. It was comfortable even on the cobblestones in all the cities we visited, and climbed hills with ease. It also survived unscathed from being checked baggage on the way home. (Some European airlines do not provide gate service for strollers and mobility aids.)I’m looking forward to spring when I can use it to get out and about in the neighborhood.

I love my new scooter it was so helpful when I was on vacation. Smooth ride great speed when needed. The turning radius is awesome. Only think it’s so heavy so I can only use it when I have someone to lift it to put it in a car.

I have went through 6 chairs in 5 years I was so tired of wasting money I am extremely grateful for this viva lift chair that I know will put an end to my struggle

I needed help finding a battery for an older scooter, but didn’t have much information. Sara helped me find the model and put me in touch with the company where I could get a battery for an older scooter as it’s been discontinued. She also sent me a copy of the owners manual. Very very helpful!

An sich ist der Baja Wrangler 2 ein super Scooter. Die Akkuanzeige ist aber weiterhin unterirdisch.
Musste heute beim Losfahren ca. 50 m durch ca. 5 cm hohen Schnee fahren. Dabei drehten die Räder durch und ich stieg ab und schob mit an. Durch dieses Durchdrehen der Räder verlor der Akku soviel Kapazität, dass dieser schon nach 7 km statt nach 27 leer war. Und das
Schlimme dran ist, dass die Anzeige erst nach 5 km den Verlust mit 5 Strichen anzeigte und nach den letzten 2 km Schluss mit Energie war.
Weiterfahrt nach 2,5 h auf dem LKW des Abschleppers. Auf meine Anfrage nach dem Anbringen eines Batteriemonitors, der ja viel exakter den Akkustand anzeigen würde, wurde nur gesagt, dass dadurch die
Betriebserlaubnis erlischt. Schade, denn es wäre so einfach zu ändern
und ich wäre nicht schon zum zweitenmal liegengeblieben, bei 2 Grad. 🍀 Naja, war aber ne lustige
Angelegenheit. 😄 Denn wie sagt Karl Valentin: Ich freue mich wenn es regnet. Denn wenn ich mich nicht freue, regnet's ja auch. 😉🤗

Pride a great manufacturer from a retailer’s perspective. They honor their warranties and return phone calls and that’s all a store owner can ask for. Great company.

We purchased the Stretto wheelchair in the spring of 2024. The problems began shortly afterward. The front wheelskept breaking one after another. We had to replace three of them in just a few weeks. Pride Mobility Spain refused toacknowledge that the wheels were defective and made us pay for the replacements (except for the third one, whenthey finally realized that an entire batch of wheels had manufacturing issues). Instead of admitting the extremely poorquality of these wheels, they blamed the problems on “improper driving” of the chair (which is absolutely false). Theproof is that since the last wheel replacement, the front wheels have had no further issues.
As if that were not enough, the anti-tip sensor cable—which, incomprehensibly, had been
glued
with some kind ofadhesive to the underside of the footrest bracket—came unstuck. The cable detached and began catching on anysmall obstacle on the ground until it eventually snapped… leaving my son without mobility until I was able to repair itmyself.
To top it off, one of the shock absorbers broke, and I requested a replacement (within the two-year warranty period).Pride Mobility Spain refused to supply the spring free of charge, claiming it had been damaged “due to use” andtherefore was not covered under the warranty.
In summary, this is an extremely expensive wheelchair (over €13,348—more than USD 15,000, the price of a car)that has constantly presented problems due to poor-quality materials or blatant design flaws (a cable glued to thebottom of the chair, exposed to coming loose and breaking at any moment). The Spanish representative of PrideMobility’s attitude is deplorable in refusing to replace defective parts free of charge.
The shop which sold us the wheelchair
(Ortopedia Nervion)
has contacted several times the person in charge oftechnical support at Pride Mobility España - Mr
Fernando Pérez- to impress upon him that these issues should becovered by the two years guarantee, but this has been to no avail.
Before submitting the issue to the spanish customer authorities I want to inform you of the very poor service ofyour spanish representative. You can check the very negative reviews of Pride Mobility Spain in Google.

Absolutely useless company lied about being checked and tested which it has not no help or assistance just dump a sub quality product and leave you stranded have supplied my phone number and they cant be bothered to even call and discuss the issue. Rated specified speed is supposed to be 10km hr only does 8km would be more hopeless in hills. They just won't help to fix it $7700.00 mistake be warned buy another brand that actually has genuine help and assistance i can't even buy Icecream or frozen goods as they melt before I get home total waste money 3 weeks old won't even refund & return so very disappointed in this product pride pathrider140xle please every one don't buy and end up like me with a totally useless mobility scooter

I have a pride wheelchair now for three years. It broke down within 12 months. With a lot of discussion (and weeks of waiting while I’m fully depending on an electric chair) it got replaced.
The replacement started to have malfunctions within weeks. However, pride has no spareparts on stock, so you have to wait and wait.
Now one engine has broken down (21 months old…). I now have to pay for 2 engines since they don’t replace only one…
And again…weeks of waiting and no solution in sight.
I strongly advise not to buy any pride Products.

I recently purchased a Pride Mobility "Lift Recliner". I purchase it because it was rated at 400 lbs and I thought it was made in the USA. I really wanted a Golden Technologies lift recliner because I suspected they were more comfortable but they are only rated at 350 lbs. They had one rated at 600 lbs but I do not trust it would be as comfortable as the 350 lb chairs. I ordered my Pride Lift Recliner from Amazon. When it arrived I needed to register it and needed the serial number. When I found the serial number I also found a sticker stating this product "Made in China". I was angry. Further research found a small note on Pride's web site that stated some of their product was made in China. Pride has notes all over the Internet that says they are an American Company and their products are made in the USA. True - some are made in the USA and other are made in some other country .

I got the pride colt 2.0 delux mobility scooter on the motibility scheme … the scooter doesn’t work in the rain half the time and it’s broken down twice in the first 6 months and I’m on my second set of batteries after 4 months … it’s a nightmare product

Great quality product and excellent service

I have a Pride Mobilty Colt Executive Scooter, ordered via a mobility shop. Pride are absolutely bloody useless and their post purchase fufilment is non existant. They are lazy, don't answer the phone and once a product is supplied they have no back up for parts and servicing. I waiting 6 months for one part and eight months for another and they have supplied the wrong part. Don't waste your money. Buy another brand. The mobilty shop said they never answer their calls either. I am so upset and angry.

No es posible hacer valer la garantía. Compramos la silla Pride Mobility Go lite en junio de 2023, en octubre el respaldo estaba vencido para atrás. El vendedor dijo en un primer informe que era culpa del usuario: un señor de 97 años que usa la silla una hora al día para pasear por zona urbana bajo la vigilancia de su cuidador. No estábamos de acuerdo. En una segunda inspección se vio que faltaba un tornillo, pero aún así Pride Mobility se negó a aplicar la garantía. El vendedor se hizo cargo de la reparación por pura vergüenza y encargó la pieza de sustitución. Enviaron la pieza equivocada. Viendo el retraso (enero 2024) escribimos a Pride Mobility España, también a la central de Holanda para Europa y finalmente a la central de USA, sin respuesta. Finalmente la pieza llegó en febrero 2024 y la silla ya presentaba algún problema eléctrico. La repararon 5 meses después de la primera queja. Producto de mala calidad, mal diseñado y con nulo servicio post venta. No lo recomiendo de ninguna manera.

I ordered a VivaLift!® Elegance 2 Lift Recliner for my 90 year old Father-in-Law who needs assistance with standing and has extreme mobility issues. The order was placed on line on 1/20, and the chair delivered on 1/29. The chair was put together per the instructions, and nothing worked. The chair was motionless and the controller that instructs the chair to move and lift in various ways was heating up to the point you couldn't hold it. Obviously, something was terribly wrong and the hand controller, in my opinion, was a fire hazard in its current state. I immediately called and reported the issue to the manufacturer and MedMart. And this is where the run-around and finger pointing begins. Please keep in mind that the chair is not functional, and we had to order a rental chair to help my Father-in-Law. Additional expense that we should not have incurred. Based on the call to the manufacturer, they sent me to a third part repair service. I spoke to their technician on 1/31. Went through all recommended steps. Nothing - the chair remained motionless and the hand controller heated up. I called MedMart, a ticket was opened. They were looking for a tech: "The manufacturer is locating a technician in your area." Multiple calls, more run around, and no estimate for a tech or potential repair. Not a mention of replacement. Yesterday, 2/2, I asked to escalate the scenario at MedMart and Pride Mobility. Both assured me of a call back within the hour from a manager. Both companies explained at length and in nauseating detail that their customer service has no way - literally no mechanism - to transfer me to a supervisor or manager to help resolve the issue. My only option was a call back. By this point I am exhausted, angry, and feeling used. My Father-in-Law remains in a rented chair, and we await a call back that I'm not sure is going to happen. A point to note, after several calls to MedMart's customer service, and yes I was animated and angry at the situation, MedMart's customer service representative hung up on me. She willfully and purposefully disconnected the call. She couldn't have cared less. These companies quickly took my payment. Both companies are not quickly resolving the issue. At this point, unless expedited measures are employed to resolve the issue, I will never purchase anything again from MedMart or Pride Mobility. For validation purposes here's the order number: 1000186621. And here's the ticket number: 601102.

I ordered a replacement chair cover for my Igo (the soft spongy cover which fades easily in the sunlight). This was ordered through my local store. They told me not to hold my breath and by golly they were not wring!
After 2 weeks I changed and they in turn chased pride who said they would get to it when they get to it.
After another few days I called Pride direct and they flatly and rudely refused to talk to me, quoting a load ofData protection BS - this is not what GDPR in intended for. Still waiting....

Ordered a power wheelchair. Said in stock and ready to ship. Waited months cos not in stock. Kept beeping, told me that's normal. Finally someone fixed it (wasn't normal afterall). The controls are confusing. Forward moves the chair DOWN, backwards moves it UP. Opposite of any known joystick. No safety thing to turn it off if you're out of it. I ended up running over my foot and falling cos of how it operates. Not to mention the arm/joystick panel bent down when I tried to grab the arm for support! Been waiting weeks for someone to pick it up and get it out of here. Was told last week, but then said no cos they're waiting for a shipping box. How many weeks does that take?? Ridiculous.

Ripoff. During the warranty, my medial lift-chair stopped working. The backlighting worked on the remote but there was no more chair motion. Their owner's manual has a troubleshooting page but it said nothing about a simple reset and when I called their dealer who sold it to me – Medical n Mobility (MedMo) - on West Lake Mead boulevard, their tech said nothing about a reset. They came out and charged me $49.95 to unplug it from the wall socket, wait 10 seconds and plug it back because now even transformers have a chip in them and this causes the chip to reset so the chair would work again. If you're going to have a troubleshooting page in the manual how difficult would it be to suggest cycling the power because your transfomer has a chip in it? I’m a 72 year old senior on a fixed income and this ripoff is antithetical to the basics of customer service and customer relations.

Purchased a lift chair in June 2021. Sent a email inquiry and NO RESPONSE. Sent another email inquiry two weeks ago...NO RESPONSE.
Today I mailed a letter ...and now I wait.
I do not appreciate companies that do not bother to respond. My inquiry was something minor but makes you wonder if it was a warranty problem...would they respond?