PRISM Tech Private Limited Reviews 

I'm incredibly frustrated with my recent experience purchasing a washing machine from Prism Plus. My parents' machine broke down three weeks ago, making a new one an urgent necessity.

We ordered a new washing machine, expecting a reasonably prompt delivery, especially for an essential household appliance. However, it took a full week just to be contacted about the delivery, and then another week for the actual delivery to take place. This significant delay was not stated upfront on your website, which is a major oversight and frankly, common sense for items like washing machines and refrigerators. If delivery isn't immediate, customers need to know before they purchase.

To make matters worse, the installation, which finally happened last Thursday night (June 19th), was clearly not done professionally. The very next day, my parents discovered a leaking pipe, indicating a faulty installation.

Adding to our frustration, when trying to seek help, we found that your "24/7 Helpline +65 6028 2215" does not even have an option for laundry when calling, making it impossible to directly address this urgent issue via phone. This lack of appropriate support options for essential appliances is completely unacceptable.

We are now dealing with a broken washing machine, a delayed replacement, a shoddy installation, and inadequate customer support channels. This entire process has been highly inconvenient and disappointing. I will update this review as the Prism Plus team follows up and addresses these issues.

On 13 june 25..i already informed prism custormer service that my aircon faulty ..noted by them that they inform support agent n 3 days later i email them again any progress n they email me give case no.######63 that theri support agent will cal me.already 5 days no news from them..very3 poor service..im regret using prism aircon..product n service dem poor.

Worst Customer Care. Ordered the digital lock for gate. Sent in the pictures, the installer came down ill-equipped. Told me to prepare my own modification plate for the gate or change my gate. So i went through the trouble of securing a backplate for the lock.

Informed the customer care officer, and she told me that "I should listen to the installer". I'm like wow? I have to find my own solutioning to fix YOUR lock.

Pending re-schedule which i waited for almost 2 weeks with constant chasing. None of the customer care could assist me and just sent me an email that they are unable to install. They will refund.

if there is No star I will rate no star for this!! Never in my life I experienced such horrible service in Singapore. My default experience Singapore local service is always responsive and efficient, however this PRiSM TV brand super sucks!!! emailed in to repair, need us to pay money first for expensive for transport fee of $160 which cannot be refund even if unable tor repair and another $100 for a spare part that they couldn't guarantee to repair. And yet after payment they still can't schedule an appointment for us. After 1 week plus I still need call they take donkey half hour for a customer service to pick up, in they say reply by that day but didn't, few days later I message the customer service again they take donkey another half an hour, to reply from chatbot, reply same to reply within that day. Until now stilll cannot give a confirmed date, we have paid them $260 for a week now yet they still cannot fix someone to come down, I have given them last chance for 24hours to reply, if not this is going to the authorities as a complaint to protect customer consumer rights. it is unacceptable to take customer money holding it for so long and not responding to us.

The worse after care service. My tv was notably damaged upon delivery. I identified the issue and reported to the installation team onsite. They told me that another team will assist to replace it the same day. Called the idiots at Prism + and they kept going on about how minor scratches cannot be up for replacement. I was screaming at them over the phone for something they did yet they made me feel as though i owed them a favor. Later informed me that we have already approved your replacement TV. I mean, what the heck! you are supposed to change the tv that is damaged ! I will suggest for anyone looking to buy to find another brand instead. They are not what they seem online and clearly out here to scam us.

Tv was supposed to be delivered today, but only received a call yesterday telling me the TV was out of stock. I can only choose to wait or change it to another model. Told her this is my second delivery for it. First time delivered was told the bracket was not suitable so it was changed. How can it be OOS when I already have the TV delivered to me before. She just kept repeating me in robotic tone say "sorry for the inconvenience caused". Really pissed off with the service provided

DO NOT TRUST THEM!!!
Very aggressive in selling- and then they disappear!!!
- They will NOT give you options to choose time of delivery
- They will NOT commit to anything
- They will NOT pick your calls
- They are just a quick assembly …everything else is 3rd party (basically they are just the pimps in the middle)

Horrible delivery, customer service and product.

Ordered the roam32 tablet and delivery was delayed for a month. When the product was finally delivered, it was laggy and the remote control did not work. Did several troubleshoots and even arranged for the technician to physically access the product. Technician told us that the product has received alot of complaints and the product is not as advertised. Advised us to wait for Prism+ to arrange for pick up and refund, yet, when I contacted the customers service to follow up, they mentioned that the technician's report did not warrant a pick up and refund. Do not believe the 7 days guaranteed refund promise. Bad company with bad product. Will not purchase anything from PRISM+ again and I will advise anyone who is looking to buy to stay clear.

Horrible delivery. Keep delaying and yet they keep advertising!

Horrible customer service and bad finance mention that refund within 10-14 working days but non reflecting in my acct. keep on contacting them and keep on saying been processing and follow up with the finance team till now more then 14 day they cannot give me any answer. Is the finance ppl sleep not doing work ???? 😡😡😡😡😡😡😡 hello where is my refund

Sound bar just nice after warranty cannot work.. Need to pay 180 to repair. Lol..

Not getting any of them item anymore. If u want to get pls get the extented extented warranty for their item spoil after their normal warranty

This place is the only place that allows bad reviews of prism plus to go thru and i really thank trustpilot for the unbiasedness. They blocked out all bad reviews on all platforms and only allow good ones.. I am considering to go to CASE for the one month plus delay and promised dates that kept unfulfilled. Seems like there are many victims i encourage all to lodge a CASE so that prism will not get away.

Bought a TV at the IT show in mid-March. When asked if it can be delivered by 31st Mar, we were assured (after clarifying with the storeroom/warehousing team) that it is possible.

We informed the salesperson and team lead/manager to let us know if it's not doable so that we can purchase an in-stock TV elsewhere. Again, we were assured that it is possible.

We were informed that someone will reach out to us in 2-3 business days upon order confirmation.

No one from Prism reached out to us.

End of March, we contacted the CS, waited on the line for more than 30 mins and when we got to speak to someone, we were informed that there is a shipment delay.

The delivery installation will be on April 16. April 16, I received a call that the staff was on MC and the service had to be rescheduled to Apr 22 (today).

Apr 22 (today) - received a call that the staff was on MC and the service had to be rescheduled again.

Since when has a staff member on MC become my problem???

You only have 1 staff island-wide???

Beyond ridiculous

Horrible customer service. Ordered in early March, and they did not set up delivery until April 15th. No visibility of your order status except for the confirmation email, you dont know where your TV's at, you dont know when it's due for delivery whatsoever. I changed my delivery date with online CS and double checked on the delivery date and got confirmation on Whatsapp with CS, waited at home for the delivery window (4-8PM), no one came. Then I called and they said my delivery date was not changed AT ALL. What kind of buffoons are running this company? Spent so much on ads and so on, you should really ramp up your customer service and inventory management system. AVOID AT ALL COST!

They dont even deliver the goods! My order was delayed for 1 month and there was zero communication and zero accountability! Every time i asked i was told “goods will be here soon”, “it is coming in few days”, “anytime soon”. But the last time i was told i have to wait more than 2 weeks now and i dont even trust this date. I will nvr buy any Prism+ product again. This company is not to be trusted and i dont tink it can go far with this attitude.

I bought a fridge on September 5, 2024, and it’s already been nothing but trouble. The fridge stopped being cold twice – once on February 10, 2025, and again on March 28, 2025. They fixed it with parts replacement. But It's now April 8, and they still haven't replaced the parts from the March 28 issue. I’ve been without a fridge for almost two weeks with no real solution from customer service. They extended my warranty by 3 months and offered me a $79.10 rebate, but they won’t replace or refund it. I’m left with no other options.

I’m sure the fridge give problem again soon, and once the warranty ends. where i will be charged with Transportaion and sparts fees, Extremely frustrated and disappointed

Terrible and horrible service fulfillment. Sales reps talk very well at their outlets. But didn’t probe enough to help customers make the right choice for purchase. Bought a fan (hugger model recommended by sales rep) which was not suitable for my ceiling with false ceiling all around except that point of installation. Technician came and advised model purchased will reduce airflow. Advised to change to downrod model and I agreed. Came another week, Technician came with the same Hugger model, not Downrod. Wasted my time waiting for the technician to come with the wrong model. Came today, installation time 11am to 3pm. Missed a call at 9:55am as handphone was in my bedroom. I returned the missed called at 10:58am and was told the technician went to another place at Punggol. I gotta make alternative arrangement to send my girl for her class at 1pm because the technician told me will only make it at 2:30pm. Why can’t the technician just call again at 15m interval??? Terrible!!!
This is not all. I bought Prism Plus Digital Door Lock and Gate Lock bundle. Delivery and installation appt made. Again didn’t turn up and without any notifications at all!!! I wasted my whole Saturday at home when I need to run errands. Another date installation date made. Technician came and completed the installation but had a part of my wooden door damaged. He didn’t inform me until my daughter noticed the damage 2 weeks later!
Prism Plus, YOU SUCK!!!

I had just sent out a review of the very bad experience I had with prism plus cus care 2 days ago. My opinion of prism plus service was not very good until I had 2 of their technician over to resolve my problem .Kio and naga I think thats their names . They were very professional. Thank you you made my day and my opinion of prism plus. I will definitely support prism plus and recommend it to my friend. Thank you guys.

Ordered Smart Lock on 13 Jan 25 and installation scheduled on 18 Feb 25. Contacted Customer Service on 17 Feb 25 to confirm and was told all is good. On 18 Feb 25, 2 hrs after scheduled appointment, no show and no message. Contacted Customer Service to check and they said all is good and ensuring me the installation team will turn up. Less than 30mins, same Customer Service called me back and apologise, saying have to reschedule to 27 February 25. Total disappointment on their job scheduling.

I was supposed to have my installation for digital lock today between 11-3. Almost to 2 I called customer service said would put up to delivery team to contact me. Then it was 3 plus again I called they said no response from previous request. Again said they will check and ask to contact me. Again about 4 plus I was told the same thing. Next I told to give me a call back after the response. The customer service called about 6 plus saying the same reason. Again almost to 8pm, I called saying I want to speak to the person in charge of delivery team. I was told they need to put request for that too. It's very frustrating that I had to spend the morning till night now 8 plus waiting. Im not told about any updates. I ordered the lock in late December but was told no stock need to wait. Then Jan end gave a date but I'm not able to make it. Then I told I need a Saturday slot bcos I don't work on Saturday. The date and time was given by them. I feel the delivery team didn't make any calls to update. It was a waste of my time at home waiting till now. It's a very bad experience being a first time customer. Please kindly respond to customer rather than make them keep calling customer service and giving the same reason and no updates.