PRISM Tech Private Limited Reviews 

Oh My GOSH! Prism+ appointed delivery man left the soundbar on the wet pavement (rainy day!)
Oh, what a delightful rainy day! The entire road and pavement were just soaking wet after a heavy downpour - And of course, the delivery guy thought it was the perfect spot to leave the heavy package right on the super drenched pavement outside my gate. So thoughtful! Thanks PRISM+! It was absolutely shocking to see my maid having to lug the sound bar from the wet ground into the house. Because, you know, this isn't exactly a featherweight item we're talking about here. What an exemplary display of responsibility! I mean, PRISM+ is making such an effort to market their products as top-notch, and yet here we are. A massive fail on PRISM+'s part to even let this happen! I’m sure this isn’t a one-time occurrence, though. The delivery guy was so relaxed just leaving the EXPENSIVE SYMPHONY sitting on the floor like it was a beach towel! Note: the pictures unable to attach here to show proof taken by the delivery guy. He took the evidence himself to show that the pavement was wet! Awesome PRISM+! I will escalate this matter.

Title: prism pro ceiling fan
Installation Date: 24 Jan 2025
After the installation of the ceiling fan , the fan started wobbling violently and lights are faulty. The guy just took a video and reported to their call centre and left. Submitted a review on their website and was removed. Quality of their ceiling fans is quite questionable.

Bought Sentinel digital lock. Contrary to info on website that delivery is 1-2 weeks, the date that I have gotten for installation is almost 4 weeks away. The information is misleading and I would have reconsider if I know it would take so long to install a digital lock.

I purchased the Prism+ Arc Stealth Single Monitor Arm for $99 SGD, and it’s been a massive letdown. The arm is poorly designed and cannot even move up or down as advertised. It’s completely unusable and feels cheaply made.

This product doesn’t meet basic quality expectations for a monitor arm, and I wouldn’t recommend it to anyone. There are far better options out there for the price. Save your money and avoid this product.

PS they have many fake reviewers on google , dont trust bots

Utterly Shambolic

Where to start? I ordered a smart lock and accompanying gate lock and awaited installation. When they arrived to install they told me that the gate lock was not waterproof. Why on earth would anyone market a gate lock in Singapore that is not waterproof, when this is one of the countries with the most intense rainfall anywhere, is anyone’s guess. But no matter I thought, just take back the gate lock, reimburse me for the difference and get on with installing the door lock… But no, Prism had to take the whole thing back and wanted to refund the entire amount and make me reorder. I refused and eventually got Prism to agree to this, but they would need to reschedule the installation and would come back to me…

Meanwhile I ordered 2 ceiling fans from Prism. Again when it came to installation things started to go wrong. The installer looked at our existing fans and said the current ceiling mounts were not right, even though they are compatible with Singapore’s most popular ceiling fan brands. Prism said I would need to upgrade to a more expensive fan which somehow had a different mounting bracket side that was compatible. That eventually got addressed, but it took me having to get very angry on a phone call with Prism, mainly because they refused to send me an email confirming all of the details, and insisted on calling me at random times of the day, despite me saying on numerous occasions that i was tied up in multiple meetings at work and so could not guarantee being able to take a call when they happened to call.

To date still waiting for the door lock to be resolved, with zero communications from Prism, having ordered in October and now being in mid-December.

If you want my advice steer clear of Prism. They make everything so bloody complicated… Real shame because I was hoping to support a local Singapore brand and at least gives the impression of being innovative. But it seems they are quite amateurish and don’t really care that much about good customer service.

3 Prismplus items in my house. All working great.
1. Prism+ portable monitor = fantastic. Have been using it for the past 3 years. It survived international travel, freezing temperatures and juggling around in my backpack. No issues.
2. Prism+ 4 system aircon. Installed 4 months ago. No problems too. Their servicing is extremely good. Experienced Daikin and Mitsubishi before. Servicing was so fast with those 2 they came and they gone. The Prism+ servicemen really drained all the water from the pipes and made sure they were clean and also checked on the compressor unit outside the apt. Daikin system 3 aircon - after 1 year, compressor kaputz - out of warranty - big problem. Mitsubishi - 9 months and compressor kaputz also - luckily under warranty.
3. Prism+ 55" QLED Google TV. Works like magic. Uploaded Netflix, Prime, HBO, Disney+ accounts. No problems. Also got the Dolby Atmos 240W soundbar. No complaints.

Seriously wondering why Prism+ not getting more good reviews. I guess Singaporeans only review to complain.

Poor service fixed apt from 11 am to 3 pm , at 2.30 pm sms informed delay . By 3.30 pm still can’t deliver, wasting customer time .

Ordered 75" TV, took 1 month to deliver and install. Was installed about less than 2 weeks ago, the wall-mounted TV with swivel mount fell onto my leg while I was swivelling it. I injured my leg badly with bleeding. Immediately, contacted their support and provided videos and photos. They assured me their relevant team will get back. Someone called asking me the same questions. He told me they are going to come and reinstall the TV. Then, they didn't come. Next I received an email stating they are not admitting liability for the damages as according to them their installer has told me the TV cannot be mounted on the wall. I was never told this. The installer did such a bad job, the first hole he drilled damaged the surface of the wall, and he got nervous and showed to me. He told me he cannot proceed because he had damaged the surface. I told him it is okay as long as the wall structure is strong enough for the TV. I asked him so the wall structure strong enough, he said yes and proceeded to drill other holes and mounted the TV. 10 days later, it fell on my leg while I was swivelling it. I am going to court if they refuse to pay for damages.

I only gave this one star because you can give it no less.
Do not buy a prism+ tv, mine is only about 3 months old and is useless!
The TV guide always loses the description so you can't see what is on. The documentation is non-existant except for a few pages of worthless information and an e-manual that my grandson could have written better.
The wifi just constantly drops out and can only be reset by unplugging and replugging the tv in.
THAT SIMPLY IS NOT GOOD ENOUGH!!!
I worked over 32 years in the IT industry and have done plenty of troubleshooting and there is nothing wrong with my wifi. The only thing in the house that drops the wifi, is the useless prism+ tv.
I've put roday's date for the date of experience, but I've actually had problems with it since I got it about 3 montha ago.
Spend the money and buy a Sony or at least a reputable brand. This brand of tv is in no way at all reputable.

Purchased 2 curved monitors and a 65 inch TV - my 430 Pro curved monitor stopped displaying although connected correctly and showing signal output is there.
When calling service they flatly stated it is outside warranty and that they do not provide any service.
Nowhere is it mentioned that there is no service provided past warranty - was happy to pay for repairs or replacement of parts but to no avail

I purchased a TV from Prismplus, and the experience has been disappointing. After reporting an HDMI issue in July (while still under warranty), I followed their troubleshooting instructions for months, which only led to a new problem—a line on the screen. Despite my repeated requests, they refused to send a technician and delayed the process until my warranty expired. Now, they claim it’s a panel issue that can’t be fixed, and they want to charge SGD 90 for a technician visit.

I’ve only had this TV for 3 years, while my 5-year-old LG TV still works perfectly. This speaks volumes about the poor quality and build of Prism products. The lack of effective customer support only makes it worse. Think twice before buying from them.

Two of my monitors fail after 2-3 years, shocking quality

Bought a swivel arm bracket from them and they supposed to wall mount installation, end up never do. Reason they give us because my contractor are not there yet to cut hole for the partital to mount the bracket on the wall. They deliver and left it. Just merely less than 10 mins my contractor arrive. I had to paid extra to my contractors to do all the installation for me . Lousy and bad attitude from the driver and also the customer service replied also don’t care at all . Don’t buy prism tv especially when comes to wall mounting.

I call their center to inquire about purchasing an air conditioning part. They then ask for details about me, including my name, address, phone number, model number, and purchase order. Really, I don't see why they need to have my address and purchase order; I'm only here to buy a part, not to make a warranty claim. They tell me they are not selling the portion when they have all the information. For the first time, I've heard of an electrical business not selling parts. If this is the case, could you please let me know earlier? Getting all of my information just to say that you're not selling parts is a waste of time. Please reconsider if you plan to get Prism+ because the service is terrible and the staff serve me is called Robert C.

If u need anything urgently especially the fridge do not order from prism or trust the sales person commitment. Inorder to close sales and asking to write good review on google, they will just commit to you everything they can. After 4 days of ordering thru tik tok no sound no pics from prism and after calling them 3 days they inform u currently no stock at warehouse.. I ordered due to tenant’s fridge broke down and now they informed no stock after my 3 days of calling and now I am being stuck inbetween 😡😓

I am one of those who got tricked by their free this free that and lower pricing as compared to other brands.

Bought 6 of their Aircon unit and less than 2 years the compressor is down.

They simply voided my 5 years warranty for compressor because they said I didn't sign up for their extended warranty to let them service my AC unit and hence warranty is voided. I have never heard of such ridiculous policy.

The best part is with evidence in WhatsApp, they gave me a wrong compressor from Day 1 and it makes me feel they are trying to throw out faulty units first.
Trust me we were using other brand before and they have never gave us any big issue until we decided to change due to old age after 13 years.
Seems like we landed ourself in a nightmare with Prism now.
For those deciding to get any of their product, think twice and Read their warranty policy and whatever package they offer and you will know most of their terms and conditions are only to their advantages. I feel big China brands are even better than them.

Very very very lousy aircon system.
Writing this review at 11pm AT NIGHT AND one of my aircon is leaking suddenly!! I do not write bad review and this is my FIRST time! Why? Because I bought 4 aircons since Sep 2023 and had been giving problems all along!! I bought their fans too! Master bedroom’s aircon been leaking on and off. For months. Many times. Their internal different team of people had came over to check many times but still the same. Well, it is solved. But On and off leak……. Once leak, then need to call them again. Then solve. Then leak again, then solve again…….. dunno when will leak next time…
Son’s bedroom aircon will suddenly switch off by itself… ok, maybe remote control issues… but still….. no words to describe.
We bought fans too. One of the fan also…. Cannot power on. Suddenly faulty…. But for the fan, they then fixed it. Let’s hope not breaking down again.

So I repeat, NOW into the night at 11pm, one of the aircon is leaking all of a suddenly!
DO NOT BUY.

Prism people, kindly contact me asap. And better don’t be rude. I am getting on my nerves as I spent so much and getting this kind of quality! Wanted to write nice words also not possible….

Terrible fridge-buying experience. Bought the tmf420 fridge on TikTok and confirmed delivered despite not yet receiving the unit. This is to take out the money from TikTok first and also to shorten your review time or leave you without any review chance cos already past the timeframe window.
On the day of delivery, was also told that I could not on the fridge immediately and to wait 4 hours. (Tell us first lah) all my perishables were wasted.
There is no manual for the fridge either and the digital display was locked for no apparent reason. you basically cannot adjust the temperature. Unable to find any info or manual online either.
The biggest deal breaker was they expected you to keep the GIANT BIG box for 7 days just in case for warranty reasons! I stay HDB, not landed. space is a big constraint for us, especially with little kids around!
The experience wasn't pleasant at all and your customer service should be more well trained.

Worst service & product.Bought a Prism 75 TV came on the 11 june 2024.it was ok on the 1st day. Next day i went for a 9 days trip n didnt use the tv. Came back on the 20 june n tv only showed grey background n lines.. cannot work. Worst tv i have ever bought.
Then called the customer service n then returned my call on the 21 june morning at 9.30am. Asked for some photo n video n the serial number at the back of the tv. Sent it at 11.45am. Waited till 4.30pm n decided to give them a call cause there was no reply. She said that the technician department will contact me back. At 6.45pm a guy from Prism by the name of sylvester called me n started arguing with me cause i told him when this will be settled n the kept pushing it to another department. He was so defensive when i said the service in Prism is bad. No respond the whole day. Only till 7pm. Slow n rude.
For a new company n product. Prism is the worst customer service n product out there. Its embarrassing to say its a made in singapore product. Even my xiomi lasted 8yrs and is still working. A brand new tv only functioning for 2 days.. thats ridiculous!!
DONT BUY PRISM!! Quality is a minus!!!