PRISM Tech Private Limited Reviews 

Broken Monitor, Rusty monitor arm, bad installation forcing new bracket

my monitor arm was delivered to the wrong unit even though I've written my unit number correctly. It was delivered to level 5 when I stated level 7. No notification was given when delivery was successful. I had to reach out to Prism directly.

Ordered a monitor too, it was stated on prism website that it'll arrive early mid June.We are already in June and nothing came, no updates at all. Reached out to Prism and all they could say was they don't know when it'll arrive and no specific date could be given.

1 star to Prism for no communication at all. Deiced to ask for a refund and go for another brand.

Prism has no repair center and they can't do anything after the warranty period of 3 years, so can just throw the product away. Better to spend more and get another brand with proper repair center.

Prism TV cannot watch Viu...not sure why it blocked out the app. And it forces you to go for their free Viu trial that need to give your credit card info. My other TV don't have such nonsense.

Two and a half stars, perhaps, for the live technicians. Here's why: Bought the 32" tv about two years plus ago, August 2021. It was delivered promptly, but no set up service for the tv. Thankfully I was able to set it up on my own, though not exactly tech savvy... turned out that it wasn't too complicated.

TV started having issues not long after, within months, and then again months later. Had to work with a live technician to get through the troubleshooting for a good half hour or so each time, also via emails. Thankfully, the technicians were knowledgable and patient, as well as pleasant as we worked through it.

Have never ever had a TV fail me throughout my life, and was taken aback when the tv started to show up with issues of black screen. I wanted to support our local Singapore products, which was why I gave it a try after reading all their fab reviews with their heavy marketing on price level for their large sized TVs. Thankfully, I decided to try out the smallest 32", and can't say it's a regret, but a good lesson to not give in wholeheartedly to reviews.

Surprised by a third time issue arising again - black screen with sound. Live TV will not show at all, but apps do show pictures, and play with sound on a black screen. Ultra disappointed with receiving this product, aside from the above mentioned black screen issue, Power ON is slow despite new battery changes, controls from the remote are generally lagging also. Overall, a not so fine experience with PRISM TV, and certainly will be my last experience.

PRISM TV DELVERY MAN DID NOT SETUP TV FOR YOU, UNABLE TO WARCH THE FREE CHANNELS, LEFT ANTENNA IN THE BOX ON MY TABLE AND LEFT.

WRTE EMAIL TO PRISM SUPPORT MANY TIMES, JUST KEEP REFUSING TO COME DOWN AND SET IT UP KEEP COPY AND PASTE SOP TEACH YOU HOW TO SCAN CHANNELS. NO HELP AT ALL, WHOLE WEEK LIKE THIS

ordered a monitor and sat at home in Eunos all day 9hrs+ waiting and it's still not arrived. Prism accept ZERO responsibility for an efficient and accurate delivery experience since they work with a 3rd party delivery company (This is what their Support Team said).

I was expecting them to be a decent company but ended up have to deal with third party contractor who are irresponsible crooks who broke my working fan during installation and his ladder also left scratches on my new laminated floor! Not only installer refused to take responsibility but insisted that it was an accident and said I just have to count myself unlucky.

When I refer matter to Prism customer service, they gang up with their installer and accused me of lying about my damaged fan and pushed me around to different teams for almost a month without follow up actions despite several emails to chase them. Dealing with their customers support is a pain!

I also noticed when I read through the warranty that while they tried to market the fan warranty as lifetime motor, 6 yrs light kit etc, all these come with hidden transportation and labour costs. They also include many terms to render the warranty void such as if you choose to have an independent professional electrician installed the fan instead, the warranty will be void because it MUST be installed by their hooligan contractors!

Unfortunately I have also bought a 65" Prism tv due to slightly cheaper price and I got what I paid for, very poor quality! My other Sharp wide screen tv volume is normally set at 20/100 and will be very loud but Prism tv has to set above 60/100 to get similar loudness. Sound is totally flat and mono although surround sound setting is enabled. Bought another 65" Xiaomi tv which is cheaper but quality is way better!

Lesson learned is to stay away from Prismplus brand which is but an OEM stick on brand by china manufacturer with no integrity. Prism is just like the previous Akira with all the bells and whistles but later suddenly closed shop and disappeared. Best to just stick to established brands.

BE WARNED. POOR QUALITY and prism DO NOT OFFER RETURNS and don't care. This company is not inclusive to customers who may have disabilities and cannot get to a store.

Ordering a TV online you have no way to see the quality of the product until you receive it and plug it in. BE WARNED, the product quality of Prism TV's are terrible and they will refuse to refund when you try to return due to the terrible quality. Terrible outdated policy. WASTE OF MONEY. This process is not inclusive to customers who may have disabilities and cannot make it in store. Stick to trustworthy and morally ethical suppliers like Samsung or Sony. Have report to the Advertising Standards authority.

These guys come to my house and install the TV below some on the machinery on the TV console. I am not at home and they then tell the helper 'the TV is good there' when she says its too low.
They refuse to adjust it and just leave. When I contact Prism+ they now want to charge me $100 to amend the TV location - these guys are meant to be professionals and install a TV so low. Professional crooks more like it.

Sub standard tv, indeed you pay what you get. I got this tv last May 2023 and is giving issues now- the tv screen has green lines hovering a quarter of my screen. Took multiple vids and sent to customer svc email add, claimed there is no receipt and sent whatsapp txt, also no response.
Horrible customer service.

Delivery and installation was scheduled for 30/12 between 4 to 8pm. Did not turned up at the time slot. Called their customer service hotline 3 times and received the same reply that they are contacting the delivery and installation team but could not get any reply from the team. No info of if they will be coming or when they will be coming. Very very bad services. Lack of responsibility.

Dear Prism+ Aircon Tech Team,

I wanted to express my utmost satisfaction with the service provided by your team. On September 28th, your aircon tech team promptly arrived at the scheduled time to assess a noise issue with my unit. The tech lead's expertise (Jiang Hong) was evident as he quickly identified and resolved the fault after dismantling the unit. Since then, there has been no recurrence of the noise. I appreciate the professionalism and efficiency demonstrated by your team. Thank you for a job well done!

Very good at promoting the products through influencers. Once their product stops working properly and you raise them, they will try to drag on the case for so long. Make excuses to make it look like its the customers fault. Will ask you to reset and do all the standard things customers would do anyways. They try to play out the warranty period. Won't fix the problem but try to drag out as much as possible to send down any solution. Really dishonest. Will be reporting this to CASE

Do so much influencer marketing to attract customers to pay and buy but fulfilment of orders are total crap.

Doing business just to hook customers to pay for a crappy experience from your brand? I can wait up till 2-3 months for someone to call back to arrange an installation schedule. Ridiculous.

I would have rather paid more to get a Toshiba or Daikin aircon if I know this is such a service I’m getting.

Everything well WRONG!!!
I ordered the aircon from Prism and arranged pre-installation survey on 30 Aug. There was no message, e-mail etc for the actual appointment timing.
On the day, the technician came before 9am and I had to rush over. This survey main purpose is to add on additional installation charges as he brought along 2 pages of possible additional installation charges. I felt that Prism price looks attractive but such add-ons are dishonest business practice.
The next day I spoke to the customer/technical service Aaron to address my concern on these additional charges but he is more interested to give me reason why they are charging than to listen to customer feedback.
At this point, I just want to get the aircon installed, so paid for the additional installation charges.
On my teleconversation with Aaron, I told him I'm not full-time in Singapore. We confirmed installation on 12 Sep. And again, no message, e-mail etc regarding this appointment.
On 12 Sep, as no one turned up, I called the customer service, only to be told installation is on 19 Sep, which I did not agree on. All the bedrooms are taped and at this point, 12 Sep 12.05pm, I am still not informed when they will do my installation.
Total nightmare!! Do not buy from this company, please. The mental anguish and frustration is just not worth it.

worst sales call experience ever. Called in 3 weeks ago to enquire and purchase, the Sales person 1 said it is best to arrange a site visit and wait for a call next week. 1 week later, no call, so I called in to check on the status. Sales person 2 mention high demand so will arrange a call the coming week during lunch time 12pm. After another week of waiting, still no call. Today when I called in, Sales person 3 says high demand so not accepting site visit ask me just purchase straight.

Some existing customers (based on reviews) who purchased have been waiting for weeks for an update on installation.

Prism 65" QPro special edition. Not a good buy disapointed wt the picture quality especially the Dolby vision which supposedly to have a clear bright n sharp picture but it turn out every dark Scean the black turn to maganta or red or maroon.
Their call centre is hopeless they won't sent service guy they ask u to tak a video of the prob n sent them even that they just tell u what to do they won't sent anyone to come n check. Now it's been a over a year with this TV and everytime I'm thinking of changing it to a better well known brand like Samsung or LG.
So please my advise is don't buy prism. They every time said sale ending soon but never end so don't trust prism

I recently made an order for a system 3 Aircon from Prism+ and what followed was an absolute nightmare. After receiving an email confirming my order, I was informed that I would be contacted within 48 hours to schedule a site survey appointment and arrange for installation. Little did I know that this was the beginning of my frustration.

A week went by, and I heard nothing from Prism+. Feeling anxious and concerned, I made numerous attempts to contact them through their website, email, WhatsApp, and even phone calls. To my dismay, all I received were empty promises to wait patiently as they pushed my case to their aircon specialists, who assured me that I would be contacted the next day. However, each passing day brought disappointment as no one from Prism+ bothered to reach out.

To make matters worse, no site survey appointment has been arranged thus far. It seems that Prism+ excels only in marketing their products but utterly fails when it comes to fulfilling their promises and providing proper customer service.

This entire ordeal has left me feeling frustrated, ignored, and deeply dissatisfied with Prism+. Their lack of communication, broken promises, and inability to take action have made this an incredibly horrible experience. I would caution anyone considering doing business with Prism+ to think twice and avoid the disappointment I have endured.

In conclusion, Prism+ may excel in marketing, but their abysmal customer service and failure to follow through on commitments make them a company to steer clear of.

Disappointing service.
Scheduled for Monday slot 11am to 3pm. Installer msg at midnight informing worker got COVID, unable to come.
Rescheduled to Wednesday 11am to 3pm, and still they have not arrived.

Was told the latest they will arrive is 7-8pm. End up arrived at 5pm.

Do not accept orders more than you can handle.
Disappointing.