Pristinekitchensbathrooms Reviews 

Exceptionally shocking company.
Beyond poor customer service.
Company turned up 3 days late to start the job, used contractor Monaco bathrooms from Cumbernauld.
Returned from holiday with no running water at all, and job still ongoing. After a long flight and with young kids, this was disappointing. Damaged caused to en suite and existing bathroom wall tile cracked, bath panel broken, missing screw caps in en suite, chunk out of shower tray…….. water not draining after shower in en suite….
The list is endless.
Fitted In mid February finally had response at end of March regarding issues. Told had to pay outstanding balance before they would fix any issues…. Paid and no response. Scam company, do not go near.

I contacted them about getting my bathroom done and we arranged a date and time for someone to come to our house for measurements and discuss what we wanted. After waiting for them to arrive all morning no 1 showed no contact from them nothing. Will now be looking elsewhere. Not very professional

We had our bathroom fitted in September 25. We were really pleased with the finished article; however, after a few months, we’ve noticed the flooring has come up slightly. Called with no joy - no one ever answers a phone call. Have sent numerous WhatsApp messages to be told the fitter will return which they have still not came. Very disappointed with the aftercare service which is non existent.

Fitters were paid to discard tiles off walls and floor. Instead they just fitted wet wall over wall tyles and covered floor with panelling. Reported faulty toilet seat but no one came out to fix it. Would not recommend this company to anyone.

AVOID AT ALL COSTS!!!

This company doesn’t even warrant a 1 star review! Had our bathroom fitted in April 2025. Quickly noticed issues, the drainage from the shower wasn’t draining properly causing the water to overflow from the shower all over the floor. Even worse if we were washing our hair. Even my daughters hair who doesn’t have much, would cause it to overflow.

We got a walk in shower so there’s no edges to stop any water from going over the sides.

The shower screen is far too short so water sprays all over the rest of the bathroom too soaking walls / sink etc.

Bathroom is nice to look at but practically it’s a waste of money.

They left holes in our wet wall.

Trimming on our windows and a bit of the shower fell off and me and my daughter who’s 5 ended up with cuts on our arms from how sharp it is.

And our “ LED “ mirror was a waste of money as it can only be on when our main light is on. You cannot turn the mirror light on if our main light is switch is off, defeats the purpose of it.

I was more than reasonable with them to come and fix the issues, arranged visits, took time off over for no one to ever appear.

Months later we finally got a visit with the promise of fixing these issues. Needless to say January 2026 we are still waiting and I am now blocked on all forms from contacting them.

We spent a lot of money, and we upgraded all our package to the better spec to be treated like this!

DO NOT USE THIS COMPANY!!!!

Please listen to the reviews! Biggest most expensive regret I have!

They really do not care about their customers!!!! They could have done a few simple things to help us instead they’ve left us down but they’ve got our money so they truly do not care!

The worst company to go with there after sale customer service is worse broken cracked door fitted and wont come out . From fitters to staff managers very rude don't know how they are in business

Got my bathroom fully supplied and fitted from the start I've had a leak from the hot water supply pipe but it's just a little drip didn't know until it's actually started to drip down through my neighbours pvc ceiling also I tried to get them to come and correct the work been carried out by the guy who done the job he's shaved my door that's all damaged the trim isn't properly fitted down the hinges of the door also the foset for the shower has rusted as it's not been properly sealed even part of the pvc looks a mess I had a manger come out and he said they won't do anything about it as it's out of warranty but it's poor workmanship from the begining update after the investigation the company has said they will come out and fix the issue after they received the report now that they have received the report it's been 1 week and still nothing has been said ill message them tomorrow and see if it's getting fixed as they said they would but being the Christmas and new year ill probably have to wait a little longer I'll keep here updated
Update they got the guy who fitted it before to come out and fix the job after I got a plumber out to fix the leak and get me a report so all fairness they where fair with me since it wasn't my fault to begin with so just by that alone I fixed my review as the job has been completed

Well the guys that came to do my bathroom were first class they were in. and out in 2 days workmanship was fantastic no mess and I am so delighted with my new bathroom

I cannot stress highly enough how much I urge you to avoid this company. Had a bathroom fitted a little over a year ago and despite issues with delivery if incorrect items and the trying to persuade me that 8 wanted what was delivered I was still hopeful that everything would be ok. Installation took far longer than initially anticipated and had to get them back to fix a leak within days. We were not living I the property for a long period but after moving back in within 5 Moths the shower developed a leak to our downstairs neighbour. Pristine sent someone out who removed and reapplied silicone but that only lasted a month before the leak started again. Got an independent company out to review and they were horrified at the poor standard of the fitting. As a result we have had to have a whole new bathroom fitted which thankfully this time as been done properly. Prices might seem reasonable but really kept worth it.

My 90 year old dad’s bathroom was refitted but he has been left with a slippy shower tray and a flooding bathroom floor. Despite multiple calls and emails they have shown no interest in resolving the problem. So disappointed

Shambles of a company, customer service and customer care is horrific. Had 3 separate people doing a simple job which is silicone the bathroom. The photos below show the poor job an elderly engineer came to do, spent 3 hours and struggled to get silicone off with a Stanley blade to the point he ended up siliconing over old silicone which then started to mould.

Ignored my messages for months then told me they'd charge me for the job. Absolute joke. I gave them plenty of chances.

When I was at my wits end I left a bad review on their Facebook to which they deleted instantly and blocked me. Absolute zero customer service skills.

If your thinking of using pristine bathrooms, I'll do you a favour. Save your money and go elsewhere. Joke of a company!

We had our bathroom renovated this week. Fantastic service from start to finish. Delighted with the finished job. All staff were a pleasure to deal with. Smooth service from start to finish. Andrew fitted our bathroom and left no mess. Rubbish collected within 2 days. Highly recommend this company. Thank you all.

Avoid at all costs!

Just had my bathroom transformed by this company, after a complaint about the finishing details, they did fix most of the cosmetic issues, however, they turned up, 4 blokes to one woman (me) with lots of excuses such as ‘the plastic hasn’t expanded yet so the shower screen trim leaks’ and their workers refused to leave until they got paid. So I paid. Upon checking the company bank details, my bank couldn’t confirm them, so I was forced to make payment direct to the worker (as I was also instructed to do so by the owner for the fitting). It seemed ok for a few days, however, I had a qualified electrician changing my light switch covers etc and it turns out the electrics were dangerous. The ‘splash resistant spotlights’ in a bathroom with no extractor fan, had been fitted but the mains power cables to them had had the earth wires cut. The mirror had been connected to the mains power directly, and, instead of them using the mirror cables, the earth wire had been left unconnected near the metal frame.
I was reluctant to contact Pristine Bathrooms again after the previous intimidation so I’m going to escalate this further. Please avoid!

‼️AVOID‼️ Done my elderly mums bathroom and has been a disaster since day 1 awful workmanship the mess left was terrible! I wish I’d seen these reviews before I got “Scott” who was nothing but nice till he had my poor mums money!!

My mum had a bathroom fitted last year by this company and it looked great. Thought the guys had done a great job the main man called Pav. Everything was fine for a couple of months then the floor cracked and then came the problem. My mum contacted Pav and explained the floor was cracked and raised and he said he would come out and fix it. 17 no shows and numerous WhatsApp messages to scott/ martin....i say these two names because we don't actually know who is who because they are both down under the same mobile number??? Anyway 17 arranged appointments for Pav to come out before he eventually turned up! My mum actually waited in 17 times and this guy either text at the end of the day to say he now wasnt coming or just wouldn't show which is what happened the majority of times with no text no call nothing just didn't turn up. My mum would contact him absolutely fuming and Pav would just give excuse after excuse.... 'my van broke down' was one that was used a few times along with someone dying oh and a friends wife giving birth. Honestly just a pile of rubbish! My mum sitting in all these times, cancelling appointments and changing her plans around this guy for him not to turn up. My mum watches her great grandchildren so my daughter can work and my daughter had to call in work a few times to say she couldn't go in because she didn't have a babysitter because this guy was giving everyone the runaround. Anyway let's fast forward a few weeks of no shows. Pav eventually replaced the floor but it moves when you walk on it and it clicks. My mum contacted Scott/Martin again as was not happy and a few no shows later Pav eventually turned up again to glue the floor and said this would work but didn't. Now Scott/Martin promised if she wasn't happy they would send a surveyor out but 3 emails later and a few WhatsApp messages and guess what.... all is now quiet.... we are now playing the ignore the emails and messages game? They have 7 days to sort it or its going further! We have all the emails and WhatsApp messages and they will all be going to trading standards in a complaint! Oh and out of curiosity I enquired on their fb page about a bathroom and I was assured by Scott via private message if I chose them I wouldn't be disappointed and their reviews on their website etc is evidence of this but its funny how there's no bad reviews on here yet when you check trust pilot there's defo bad experiences. Yeah wish I had looked on here before mentioning this company to my mum. Feel like I've let her down with this one. My dad if he were still here wouldn't have made this mistake. Sorry dad!

Had a bathroom fitted October 2021 & should have known from the start it was going to be a nightmare. New wet walls peeled & had to be replaced, floor complete disaster had to get them out various times to try & fix. 2 bad water leaks 1 so bad it brought part of the living room ceiling down.
I’ve now in March 2024 had it replaced & the new company couldn’t believe how bad it was when removing old bathroom, they have never seen pipework like it, cheapest materials used & under floor shocking 🙈 wish I had never let Pristine Bathrooms into my property 😡

Paul was bang on time to collect his money, the delivery was very good, guys chatty and helpful, then starts the problems. Pav and tj got keys to a empty flat on Thursday morning, and told they may need Saturday morning to finish. We went up Sunday to find every room in the flat like a bomb site, and only the shower tray fitted. By Tuesday 8pm they were still there, and there was a leak from pipework they were using. Pav wanted £200 to fix it. Phoned Paul who told him to get it sorted. Pav was nothing but a pure chancer, tj I found fine and he even apologised for everything once pav left. Next day we had water all over floor. Eventually after many calls and emails Bobby the pole appeared. The waste pipe connecting the toilet pan wasn't sealed, he took photos of the work, and said it was shambolic. Not only that no shower safety bar was fitted leaving the shower glass moving about, also some silver trim is badly scratched. The whole experience with this outfit I'd not like anyone else to have to suffer like we have. Phone calls and any contact has been ignored now for 2wks. I've now got a plumber to come check whats been done and sort this mess. Do not touch this mob with a barge pole. Poor workmanship, shockingly bad company

From start to finish it was a pretty stressful experience dealing with them. I've marked them fairly as the price was reasonable and some of the tradesmen were really good. Unfortunately, having to deal with the owner, Paul, was the most challenging part. He wouldn't take accountability for any of the poor workmanship, the communication between himself and other employees was non existent, he included elements on the costing which were 'tbc' and stumping you with an extra charge on top, and he was generally quite aggressive.
It was meant to take 2 weeks but took around 6 weeks as they would send the odd tradesmen for an hour here and then to fit in between other jobs.
If you go along with everything he says and does then I'm sure he'd be fine but unfortunately for him I'm no mug.
I've noticed they've changed their brand to More Than Tiles but essentially the same company....why would you build a brand then suddenly change it? Pretty obvious really

My nightmare bathroom. in April 2021 I paid £8000 for (Pristine kitchens and Bathroom ) to renew my bathroom. First they told me that the job will take about 3 weeks but job took 6 weeks. After about one and half year radiator start leaking. Now in February 2023 bathroom starts leaking everywhere and tiles cracking everywhere too and damage my downstairs neighbour flat. I have contacted the company to come and take a look but they didn't. Now I have to pay for another company to fix the bathroom and my downstairs neighbour flat as well.

If you want your worktops to be covered in mastic, uneven and then not sealed around your dishwasher and sink and then have the company say they will fit a new worktop but then not bring one into your house (thank god for
Ring door bell footage) then go ahead and give them a call. Oh they will also damage two of your cupboard for free too

Oh and to top it off when I sent an inspection report I was accused of forgery by the owner of the company…the same person caught on ring door bell footage allegedly fitting a new worktop in 1 hour and 14 minutes despite not bringing one into the house. Update - successful section 75 on my credit card to get back the money I have paid this diabolical company and the funds needed to
rectify their appalling work. Trading standards are also onto them.