The packaging is ok but I don’t understand why the box of injections are damaged You need to give proper instructions to the driver not to place heavy box on top of the order when they arrange it in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I will recommend private doc , they are genuine and they always stay in touch. The very thoughtful about the delivery every details they will tell you.
Bedrijf heeft geantwoord
Prompt and supportive service for private and prescription medication. Great support network. They go the extra bit to make medication management as easy as possible. Out of stock medication is sorted... Toon meer
Bedrijf heeft geantwoord
they were thorough, some companies refused me, but this one seemed to have real Dr.s asking me extra questions to make sure I was able to have the medication. I feel I can ask anything, responses are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PrivateDoc is a UK-based online clinic regulated by the Care Quality Commission (CQC). Prescriptions are issued by GMC-registered doctors, ANP nurses and prescribing pharmacists. Medicines are supplied from our pharmacy partner registered with the General Pharmaceutical Council (GPhC) when a prescription is issued. Let us look after your health from the comfort of your own home. We are here to guide you through your treatment journey and get you the right medication to improve your health. We'd love for you to join our thousands of happy customers, with our simple online process and fast delivery. We pride ourselves on going the extra mile for our customers, with a variety of support packages designed to work for you; it's what we do best.
About PrivateDoc
Geschreven door het bedrijf
- Leading Online Clinic
- Our branded and generic medications are sourced and dispensed by a registered UK pharmacy. PrivateDoc Limited is regulated by the Care Quality Commission (CQC), and our service meets all national CQC standards.
Contactgegevens
Unit 7, Wharfside House, IP14 1RD, Stowmarket, Verenigd Koninkrijk
- 0333 358 0200
- care@privatedoc.com
- privatedoc.com
4,7
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van PrivateDoc
Hi Alan
I'm sorry to hear that items were missing from your order.
Please email care@privatedoc.com with your order number and details of the missing items, and I will look into this for you as a priority.
I look forward to hearing from you so we can get this resolved.
Kind regards
Min
Absolutely awful ‘doctors’ here
Absolutely awful ‘doctors’ here. Refused acne treatment which is the only thing that works for me and advised ‘just wash your face’ instead. Extremely rude and unhelpful. No point in advertising products that you need if they don’t let you buy them. Wouldn’t recommend, complete waste of time.
12 juni 2026
Review zonder uitnodiging
Antwoord van PrivateDoc
Thank you for taking the time to leave your feedback.
We take patient safety and clinical excellence incredibly seriously at PrivateDoc.
However, we want to assure the public that all of our clinicians are fully qualified, highly trained medical professionals who strictly follow evidence based protocols and CQC regulations. Prescription medications, including advanced acne treatments, are only issued when it is clinically safe and appropriate for the individual.
As a responsible healthcare provider, our priority is always patient care rather than simply processing a transaction. Sometimes, this means our clinicians must decline a request for a specific medication if it is not medically suitable, and instead provide alternative medical advice or recommend conservative skincare steps as the safest course of action. We always aim to ensure that our clinical advice is accurate and in the best interest of your long term health.
We expect our team to communicate all medical advice with the utmost professionalism and care. If you are a genuine patient who felt this standard was not met, please contact our practice manager directly so we can investigate your concerns and address them immediately.
Kind regards,
The PrivateDoc Team
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star review.
We really appreciate your support and look forward to supporting you.
Kind regards
Min
Very thorough
The requirements to be accepted were quite stringent as I was wanting to go on a higher dosage and I had been with another company, that was much more expensive.
This is not a cheap option, but unfortunately no where is.
10 juni 2026
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star review.
We really appreciate your support and look forward to supporting you.
Kind regards
Min
Excellent service and thorough customer…
Excellent service and thorough customer care. Fast delivery and timely responses. Thanks ☺️
10 juni 2026
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star review.
We really appreciate your support and look forward to supporting you.
Kind regards
Min
The treatment has been well supervised…
The treatment has been well supervised and questions answered promptly
10 juni 2026
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star review.
We really appreciate your support and look forward to supporting you.
Kind regards
Min
Eventually
Eventually, after numerous messages and web page errors, I finally received my medication.
Once approved, delivery was very quick.
3 juni 2026
Antwoord van PrivateDoc
Thank you for taking the time to share your feedback with us. We really appreciate it.
I am very sorry for the frustration you experienced while trying to get your medication.
I also want to apologise for any errors you encountered. We are actively looking into these technical issues to ensure a much smoother experience for our patients moving forward.
We are glad to hear that once the stock was secured and approved, the delivery was very quick.
Thank you again for your patience and for choosing PrivateDoc.
Good communication and advice
Good communication and advice. I have been impressed by the quick response and follow ups. Orders and delivery are prompt.
5 juni 2026
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star review.
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Highly recommend
Highly recommend, efficient service. Clinicians always review your current medical status before dispensing your prescription, and ready to advise if you have any queries. Reminders and orders arrive promptly, relieving any worries of planning ahead. Ordering is straightforward, easy to navigate and reasonably priced.
4 juni 2026
Review zonder uitnodiging
Antwoord van PrivateDoc
Thank you Susan for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
I would not recommend at all
I would not recommend at all, especially if looking at weight loss drugs. They have clueless clinicians and don't understand how any of these drugs work and this is dangerous for the patients. Avoid! You don't want to start a long term medication with a provider who has no idea how the medication works.
1 juni 2026
Review zonder uitnodiging
Antwoord van PrivateDoc
We take patient safety and clinical excellence incredibly seriously. Because we maintain strict patient confidentiality, we cannot discuss specific patient cases or confirm whether you have visited our clinic.
However, we want to assure the public that all of our clinicians are fully qualified, highly trained medical professionals who strictly follow evidence-based protocols, especially regarding complex treatments like weight loss medications.
If you are a genuine patient who had a poor experience, please contact our practice manager directly so we can investigate your concerns and address them immediately.
Kind regards
Min
Excellent and speedy service
Excellent and speedy service. Good communication and efficient delivery.
Highly recommended.
29 mei 2026
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Elaine
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Fabulous Service
Fabulous Service - Thorough and Professional
I have used Private Doc for some years now and everyone I have spoken to has been exemplary from start to finish dealing with my orders.
15 mei 2026
Antwoord van PrivateDoc
Thank you so much for your lovely review Tracey!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
The advice is re assuring as there is…
The advice is re assuring as there is so much negative information. It also helps that the staff are aware of price increases and try to help.
28 mei 2026
Antwoord van PrivateDoc
Thank you Marsha for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
This company is helpfull ,very kind .
27 mei 2026
Antwoord van PrivateDoc
Thank you for your lovely review!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Antwoord van PrivateDoc
Thank you Pana for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
Easy to deal with
Easy to deal with, quick responses to medical questionnaires and fast shipping of items.
28 mei 2026
Antwoord van PrivateDoc
Thank you for your 5* review Lisa. We really appreciate the feedback.
Kind regards
Min
Antwoord van PrivateDoc
Thank you for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
Fantastic service
Fantastic service, professional and knowledgeable in every way. Very helpful and understanding. Thank you
23 mei 2026
Antwoord van PrivateDoc
Thank you so much for your lovely review Rob!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Antwoord van PrivateDoc
Thank you Martin for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Antwoord van PrivateDoc
Thank you for your review Veema
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
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