Packlink PRO Reviews 

A week ago I contracted a pickup and I still have no news about my parcel. Additionally, there is no phone number and no one answers the "loss item" request to the support helpdesk. After reading other reviews, I think this is a scam and I am about to report it to the French authorities in charge of digital offenses.

We scheduled a pickup at our Partner facility, more than 20 days ago. No one passed by to arrange the pick-up. Support was keep telling us that a new pick-up will happen the next day. They provide different information like it's no longer possible to schedule a pick-up and then they confirm a new pick-up for the next day.

embarrassed about this situation which is causing a bad reputation for our company as well.

ES2023COM0000290912
Un TIMO, te dan un vale porque te han cobrado 2 veces el mismo envío. El vale es imposible de canjear (así lo tienen organizado) hasta que te dicen que ha caducado…

Sono solo bravi a prendere i soldi, quando poi hai bisogno di assistenza dopo aver PAGATO l'assicurazione, non ti cagano di striscio.

Da evitare come la peste.

I have used Packlink PRO successfully for seven shipments. They always encourage you to take the insured option and I always have. On this occasion, I insured the item to its full value and it with shipped with EVRI. I am extremely unhappy with the outcome and can find no reasonable reason why this claim should be refused and there seems to be no way to further a claim beyond their customer service "support Specialist" brick wall. Please read on...

The shipment was well-packed and EVRI accepted the parcel. The parcel arrived with the neck of the guitar mold snapped off with significant visible damage on the neck end where the item had taken a heavy impact beyond the capabilities of the internal and external packaging. For a package that was clearly marked Fragile, this was rough and callous handling by EVRI.

I raised a claim on the 25th of June 2024 and it was clear after Packlink's first response that they would deny the claim and hide behind their packaging guidelines without any further recourse. After three attempts to progress the claim, I asked my buyer to write a statement and this is how they responded to my last request for compensation.

"Hi Connor,

I appreciate your feedback and reply. I am not happy with your responses and find them unacceptable and I shared your two refusals with the recipient of this parcel. He has sent me the following statement in reply and asked me to forward it to you:

"Statement from Nick Swift - parcel recipient.
When I received the parcel from the courier there was no external damage to the packaging evident so I accepted the delivery. The parcel was well sealed and on opening the box it was clear that it had been packaged very carefully. The MDF mold had been wrapped many times with large sheets of bubble wrap which had been taped down securely with parcel tape. The wrapped mold had then been cushioned within the box with a great deal of packing including more bubble wrap, inflatable packing and stiff pieces of cardboard. This ensured that the mold was both immobile within the box and well cushioned from external forces on all sides. The sender had taken extra care to protect the neck area of the mold with extra cushioning and rigid support. The corrugated cardboard carton was sturdy, well-sealed and clearly marked with several stickers advising that the contents were fragile and should be handled with care.

Having read all the packing guidelines I believe that the sender had packed the item with more than adequate packaging - both in terms of the quantity and quality of the materials used and in the careful manner that the item had been protected within the box. Eg the guideline says that there should be a minimum of 5 cm cushioning around the item and this was the case. I am very surprised that this is being disputed by the carrier.

It took a good 10 minutes or more to remove and unwrap the mold from the packaging and then the damage to the neck area became apparent. As can be seen from photos the extension has been snapped off completely and the damage to the end is consistent with a very heavy blow directing a very large amount of force onto the end of the parcel. In my view, the damage has been caused by the inconsiderate handling of the parcel during transit and not by a lack of adequate packaging. I am happy to provide further photographic or written evidence for the investigation of this claim if needed."

I also note from your supplied link "sending parcels of different shapes with Packlink" and I quote: "If the carrier considers that the goods have been sent using incorrect packaging, these may be returned to the sender and additional charges may be also applied."

In this case, you clearly did not consider the item incorrectly packed and accepted the package as correctly packed, therefore there is no reason for you not to accept this claim, I refer to Mr Swift's statement above for in-depth clarification as to the standard of packing and condition on receipt.

I look forward to a more positive outcome.
Kind regards

Here is their final response

Hi Andy

Thank you for your reply.

I'm sorry to inform you that your claim has not been accepted for compensation processing, due to insufficient packaging:

"Sending parcels with different shapes with Packlink"

I apologise that we can not provide further assistance with this case.

Best regards,
Connor
Support Specialist
eBay Delivery powered by Packlink

Otro caso de dinero robado cargado directamente en la tarjeta de la cuenta. Siempre por supuesto exceso de peso, esta vez me dicen que el envío de una camiseta pesó 30 Kg, pero no es la primera vez, lo hacen cada vez que necesitan dinero, nos quitan un poco a cada uno y así hacen su montaña de arena. Yo ya estoy harta, con mi dinero no se quedan, voy a iniciar demanda por estafa, se puede hacer demanda colectiva si alguien mas se anima.

1 colis perdu sur 5 envoyés Le 13/06
Ticket ouvert le 20/06
Echange avec eux le 20 et 21/06 réclamant le descriptif et contenu du colis.
Depuis plus de nouvelles.
3 éme rappel de ma part sur leur site et par mail, mais plus rien

Ho chiesto il ritiro di un pacco con packlink pro
Un chrono internazionale di poste.it
IL corriere non ritira i muduli della dogana. Quando mia mamma me lo ha detto gli sono corsa dietro e mi sono fatta ridare il pacco. Ora le poste dicono di rivolgersi aPacklink e Packlink dice che l'etichetta è stata usata quindi non risarciscono. 20 euro buttate.

Siete pessimi, assistenza nulla, assicurazione inutile, x aziende fate solo far figure di m... ritardi su ritardi e poi coi ticket risolvi zero - non puoi parlare con nessuno e gli avvisi sui disservizi arrivano dopo che li hai segnalati tu!!! ma che ci state a fare? Visto che i soldi li prendete subito non intendo più buttarne, fate pena ne ho abbastanza e vi rimpiazzo

Des voleurs restez à l'écart ! Service client déplorable, ils trouvent toujours un moyen de facturer des frais additionnels. Ils prétendent que les données poids volumétrique du colis ne sont pas correct. Hors notre entreprise vérifie l'intégralité des colis. De plus l'API prend le dessus sur vos autres transport. A éviter à tous prix.

Payer une prestation pour un envoi 24h très chère pour un enlèvement le 24/06, nous sommes le 26/06 toujours pas d'enlèvement. Aucun geste de la part du SAV. Aucun dédommagement proposé. Dernière commande chez Packlink Pro.

SAV complement incompetent et non-responsive. Le pire depuis tres longtemps.

Depués de casi un mes del envío, nos tasan un sobrepeso de más de 60 kilos con un cargo de 278,69 euros y ahora nos piden fotos para poder revisarlo. Estás completamente indefenso, salvo que a cada paquete que envíes le hagas una foto subido en la báscula y con las medidas con un metro... Increíble!!
Nuestro envío estaba bien medido y pesado, pero no podemos hacer nada.
Mucho cuidado con lo que hacéis!

Envío un producto desde hace años. Siempre es el mismo y pesa lo mismo se inventan sobrecargo de hasta 5 kg en el peso cada dos por tres. Cosas que es absolutamente imposible. Después lo suelen retirar pero me hacen perder el tiempo. Me desquicia . Cada vez lo hacen más a menudo. Ya estoy mirando otras agencias para dar el salto, insostenible.

Lamentable ! le service clientèle est incompétent. J'ai perdu 200 € à cause de leur incompétence. Le service client par Chat est horrible. L'interlocuteur qui est appelé "Mathieu" est nul. Préférez Boxtal

Solange Pakete ankommen ist es gut und Preisgünstig! Nun habe ich einen Schaden / bzw. Ware wurde teils herausgenommen und das Paket einfach vor dem Eingang des Kunden herausgestellt. Packlick versucht alle Wege um bei dem Versicherten Versand auf den Schaden NICHT aufzukommen! Ich bin Versender und nicht der Empfänger wie soll ich mehr Bilder machen was ich vom Kunden erhalten habe? Fazit: Suche mir einen Neuen Anbieter! Rate es jedem ab im Schaden fall habt Ihr nur Probleme außer dem kann man telefonisch niemanden erreichen es gibt keine Nummer!

Lasciate perdere pessimi servizio clienti inesistente pacco rubato e assicurato non pagano!Chiedono documentazione impossibile tutto fatto ad hoc.

Absolutamente deplorable.
Mande unas botellas de vino dentro de una caja standard de transporte de vino con su debida proteccion y pagando un extra por el seguro.
No solo llego rota a su destino, si no que cuando se me devolvio y me puse en contacto con Packlink, primero me marearon y luego me comunican que es por que lo mande sin el embalaje suficiente (cuando en las fotos se ve la caja y los separadores/protectores de las botellas) y no se hacen caro del reembolso. Una autentica vergüenza.

Pessimi! Prelevano soldi dalla carta di credito arbitrariamente con la scusa dell'eccedenza di peso.
L'assistenza clienti è inesistente. Se hai un problema con un pacco sarai abbandonato.
Anche se paghi l'assicurazione in caso di smarrimento del pacco non rimborsano o rimborsano con mesi di ritardo. Lasciate perdere e fate un contratto con un corriere.

acquistato spedizioni BRT con consegna a domicilio. ivece di LORO iniziativa consegnano le spedizioni nei fermopoit. Pratica che mi ha causato disagi e problemi con i cliente. Alcuni clienti hanno anche preteso il rimborso della merce. Fatto successo su molte spedizioni.