Gut verpackt, es fehlten die Muttern für die Schraubbefestigung. Lieferung durch UPS hat nicht geklappt, die sind nicht kontaktierbar u. die gewählte Abholmöglichkeit war 10km entfernt. Bei einer wei... Toon meer
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Lees wat reviewers zeggen
Quick reacting online shop. Only a few days after ordering, I had my "The Peanuts" special edition turntable at home. Compared to my Transrotor Fat Bob S the Pro-Ject "The Peanuts" is a very grate re... Toon meer
Bedrijf heeft geantwoord
The goods I ordered online were delivered very quickly and were well packaged. A query I had was answered promptly and professionally. I’d highly recommend the Pro-Ject online service – I’d be happy t... Toon meer
Bedrijf heeft geantwoord
The perfect gift for anyone who loves music. I recommend Pro-Ject because of its modern and refined design, excellent music quality, and speed in shipping the order. It was a gift for my daughter, she... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pro-Ject Audio Systems
Geschreven door het bedrijf
Quality You Can See and Hear.
Proudly Made in Europe.
Analog, authentic, European precision – experience sound in its purest form.
For over three decades, Pro-Ject Audio Systems has stood for passion, precision, and true European craftsmanship. Our products are carefully made from high-quality materials and produced under sustainable standards – quality you can see and hear.
Our turntables and HiFi components are more than devices – they are instruments. Every recording, every melody comes to life, emotional and authentic. Music becomes an experience that touches both heart and senses.
- Handcrafted in Europe: From the first to the last step, with precise quality control.
- Sustainable materials: Long-lasting value for generations.
- Exclusive collaborations: Musicians, labels, and orchestras for limited editions.
Our goal is to inspire people worldwide with the analog music experience. Each product is thoughtfully designed, without unnecessary features, focusing on performance, design, and emotional sound.
"Pro-Ject stands for 'Analog Love' – the magic that happens when technology, design, and emotion come together to create an unforgettable listening experience."
Our Quality Promise
High-quality Hi-Fi products, made in Europe and tested four times — quality you can rely on.
At Pro-Ject Audio Systems, top-tier product quality is our highest priority. Every turntable and Hi-Fi component is manufactured in Europe and undergoes a four-stage quality control process before leaving our factory. This ensures our customers receive premium products built to deliver long-lasting enjoyment.
Contactgegevens
Analogweg 1, A-2130, Mistelbach, Oostenrijk
- +43 50443
- shop@project-audio.com
- project-audio.com
4,3
Uitstekend
83 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First time purchase
This was my first time purchasing a turntable and I'm really happy with the product & the selection i made, the color was also a nice touch and setup was easy.
17 april 2026
Antwoord van Pro-Ject Audio Systems
Thank you so much for sharing your experience!
We're thrilled that Pro-Ject was your first turntable choice and that you're happy with it. It's great to hear the setup went smoothly and that the color won you over too.
The Pro-Ject Team
Poor support
I own 2 Pro-ject turntables. One is about 20 years old and okay but the motor on my 2nd turntable went bad after only a few uses so I contacted support in which I received a message from a local service company (George Meyer). They know very little about Pro-ject turntables and said I needed a new motor. Been a month and the motor still hasn't arrived! Poor service!
**UPDATE - 7 DAYS LATER AND STILL NO RESPONSE!
**UPDATE - ANOTHER 7 DAYS LATER FINALLY A RESPONSE FROM GEORGE MEYER THE PARTS DISTRIBUTOR IN THE US. THEY COULD NOT GIVE ME A DELIVERY DATE FOR MOTOR AND STILL NO RESPONSE FROM PRO-JECT.
**INTERESTING - PRO-JECT RESPONDS TO OTHER REVIEWS ON TRUST PILOT BUT NOT MINE. INSTEAD THEY TRIED TO GET MY REVIEW REMOVED FOR "CONTAINING DEFAMATORY CONTENT" HOW ABOUT PUTTING THAT SAME EFFORT IN TO RESOLVING THE ISSUE INSTEAD OF HARASSING A LOYAL CUSTOMER?
To clarify the timeline: I initially contacted Pro-Ject directly for assistance. Rather than handling the issue internally, Pro-Ject explicitly directed me to George Meyer as THEIR authorized service provider. Now, I am being told that my issue lies solely with George Meyer, effectively absolving Pro-Ject of responsibility.
Not only am I unable to get a resolution from the third party THEY selected, but Pro-Ject is also refusing to oversee or support THEIR own recommendation. As the manufacturer, Pro-Ject ultimately owns the customer experience and the accountability for its designated service network.
I would expect Pro-Ject to step in and assist in resolving this matter, whether by intervening with George Meyer or handling my motor issue directly.
WOW no accountability!
Over 2 months later and I finally received an email from George Meyer that the motor has arrived. I called to confirm the part number and spoke to a very rude woman that constantly talked over me. Seems to me that Pro-ject needs to do a better job at screening their parts supplier and take accountability.
9 april 2026
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Thank you for your feedback.
We would like to point out that your experience, as described, relates entirely to George Meyer – an independent, third-party service partner operating autonomously in the US. Pro-Ject Audio Systems has no involvement in or control over their internal processes, response times or parts availability.
As such, we believe this review does not accurately reflect an experience with Pro-Ject Audio Systems as a company, and may be misleading to other customers visiting our profile.
We nonetheless wish you a swift resolution with George Meyer.
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you so much for your kind words! We're delighted to hear that the ordering process was smooth and that your delivery arrived quickly. We take great pride in offering high-quality products, and it means a lot to know you're happy with your purchase.
Enjoy your new Pro-Ject gear!
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you so much for your kind words!
We're thrilled to hear that everything arrived quickly and in perfect condition.
We hope you enjoy your new Pro-Ject gear!
The Pro-Ject Team
Pro ject cover it
Spedizione velocissima, oggetto imballato alla perfezione. Materiali e fattura ottimi.
Pro ject è un'azienda davvero seria e ottima con la clientela
23 april 2026
Antwoord van Pro-Ject Audio Systems
Thank you so much for your kind words!
We're delighted to hear that your order arrived quickly and was packed to your satisfaction. Pro-Ject puts great care into the quality of their products, and we're glad that came through.
We hope you enjoy your new equipment – and we'd love to welcome you back anytime!
The Pro-Ject Team
Alles vom feinsten!
Von der Bestellung/Kaufabwicklung über den Versand bis zur Komunikation hat alles hervorragend funktioniert.
Das Gerät ist sehr gut verarbeitet und funktioniert wie es soll. Ich bin sehr zufrieden. Was will man mehr.
21 april 2026
Antwoord van Pro-Ject Audio Systems
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass von der Bestellung bis zur Lieferung alles reibungslos geklappt hat und Sie mit dem Gerät rundum zufrieden sind. Genau das ist unser Anspruch!
Wir freuen uns, Sie auch beim nächsten Mal wieder als Kunden begrüßen zu dürfen.
Das Pro-Ject Team
Fast delivery and exactly as described
Fast delivery and exactly as described. A great product and service
19 maart 2026
Antwoord van Pro-Ject Audio Systems
Thank you very much for your kind feedback!
We’re delighted to hear that everything arrived quickly and matched your expectations. Providing reliable service and products that are exactly as described is very important to us.
Enjoy your music, and thanks again for your support!
The Pro-Ject Team
Tonarmwaage…
Das Gerät entspricht genau meiner Erwartung, Preis/Leistung stimmt !!
Nur der Versanddienstleister(UPS) ist wie üblich nicht zu empfehlen .
16 april 2026
Antwoord van Pro-Ject Audio Systems
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass die Tonarmwaage genau Ihren Erwartungen entspricht und Sie mit dem Preis-Leistungs-Verhältnis zufrieden sind – genau das ist unser Anspruch.
Bezüglich des Versanddienstleisters bedauern wir natürlich, dass Ihre Erfahrung mit UPS nicht zufriedenstellend war. Wir wissen, dass die Zustellung ein wichtiger Teil des Gesamterlebnisses ist, und nehmen Ihr Feedback hierzu ernst. Leider haben wir nicht immer auf alle Abläufe Einfluss, arbeiten aber kontinuierlich daran, den Versand so zuverlässig wie möglich zu gestalten.
Vielen Dank nochmals für Ihre Rückmeldung und viel Freude weiterhin beim Musikhören!
Das Pro-Ject Team
Upgrades and overall experience
I ordered some upgrades for my Debut Carbon Evo turntable and I'm very happy with the results. The materials used, along with the final quality of the products, make the investment worthwhile. I also ordered the sticky cleaning rubber and I highly recommend it. My only regret is not ordering two or three more, as they were very well discounted!
The focus is very much on the user experience, as I said, using quality materials. What I would have liked, and I think was important, is to have incorporated the height adjustment for the tonearm on the Debut Carbon Evo. I think that's the only point I would correct.
16 april 2026
Antwoord van Pro-Ject Audio Systems
Thank you very much for your detailed and thoughtful review!
We’re really glad to hear that you’re enjoying the upgrades for your Debut Carbon EVO and that the quality of the materials and overall user experience met your expectations. It’s also great to hear such positive feedback about the Clean it.
Regarding your point about tonearm height adjustment: you’re absolutely right that this can be a valuable feature, especially for users who want to further fine-tune their setup. With the Debut Carbon EVO, we deliberately focused on achieving an optimal preset geometry to ensure excellent performance right out of the box, while keeping the design as simple and user-friendly as possible. That said, we truly appreciate this feedback, as it helps us to continuously evaluate and improve our products for different user needs.
Thanks again for your support and for taking the time to share your experience!
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you for your kind feedback!
We’re happy to hear that your order arrived quickly. Enjoy your music, and we’d be delighted to welcome you again in the future!
Best regards,
The Pro-Ject Team
Good quality
27 maart 2026
Antwoord van Pro-Ject Audio Systems
Thank you very much for your great feedback! We’re happy to hear you’re satisfied with our products.
Best regards,
The Pro-Ject Team
Great client experience
Great client experience. They refund when I bought the wrong model by mistake
21 maart 2026
Antwoord van Pro-Ject Audio Systems
Thank you very much for your kind feedback!
We’re glad to hear you had a great experience and that we could help resolve the issue quickly. Mistakes can happen, and we’re always happy to support our customers in finding the right solution.
Enjoy your setup and all the best!
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you so much for your kind words! We’re thrilled to hear that everything was perfect for you.
Best regards,
The Pro-Ject Team
Top Produkt, top Team
Nebst dem vorzüglichen produkt ist das team kompetent, hilfsbereit und sehr freundlich. besten dank für die erbrachten dienstleistungen auch im after-sales.
25 februari 2026
Antwoord van Pro-Ject Audio Systems
Vielen herzlichen Dank für diese tolle Bewertung!
Es freut uns sehr, dass Sie sowohl mit unserem Produkt als auch mit unserem Team so zufrieden sind. Ihr positives Feedback motiviert uns, weiterhin unser Bestes zu geben.
Wir schätzen Ihr Vertrauen sehr und sind jederzeit gerne wieder für Sie da!
Ihr Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you for your wonderful feedback!
We’re very happy to hear that you’re satisfied with the quality and the fast delivery. Enjoy your music and thank you for choosing Pro-Ject!
Best regards,
The Pro-Ject Team
Customer Support not existing
I have sent an e-mail to your customer support department since I am in need for a new drive belt for my Pro-ject turntable. This happened on February 28, 2026 - I received an automated response that my e-mail was received. However, no response. I followed up with another e-mail on March 7, 2026 - same thing. It is very sad that customers of such a high-quality and high-priced product are not treated better.
28 februari 2026
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Dear Customer,
We take customer feedback very seriously and always aim to provide timely and helpful support.
After carefully reviewing our customer service records, we were unable to find any inquiries matching the details provided for the dates mentioned, and therefore we cannot verify the claims made in this review. Additionally, as we have not received any further follow-up or identifying information that would allow us to investigate the matter properly, we are unable to confirm that this case relates to a genuine support request.
We remain fully committed to assisting all customers and encourage anyone needing support or spare parts to contact us directly with their product details so we can help as quickly as possible.
Best regards,
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you for your great feedback!
We’re delighted to hear that you’re happy with the price, delivery, and quality. Enjoy the music, and thank you for choosing Pro-Ject!
Best regards,
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you for your review!
We’re happy to hear that everything worked quickly and smoothly. We hope you continue to enjoy your product.
Best regards,
The Pro-Ject Team
Antwoord van Pro-Ject Audio Systems
Thank you for the fantastic review!
We're delighted that you're happy with the gear and the service. Your support means a lot to us.
Best regards,
The Pro-Ject Team
I like it + quick delivery!
20 februari 2026
Antwoord van Pro-Ject Audio Systems
Thank you for your feedback!
We’re glad to hear that you like the product and that the delivery was quick. Enjoy your music, and we hope to welcome you again soon!
Best regards,
The Pro-Ject Team
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