Great customer service. He spoke clearly and all understood by me. Good price too. However bought public liability for salon base and another policy for mobile. You should do a combined insurance pack... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Talked to a man who was very helpful. There was a problem paying over the phone. It may have been my fault. He was very patient and tried hard to resolve the situation. Eventually I paid through... Toon meer
Bedrijf heeft geantwoord
Team member very helpful, i use this company twice a year for the last 3 yrs. Price is always reasonable, i wouldn’t use another insurance provider. Have recommended this company and my colleague was... Toon meer
Bedrijf heeft geantwoord
Very competitive price, all easy to organise. A bit of a hiccup paying online but was away on holiday in Turkey so put the problem down to that. Was all sorted once home in the UK
Bedrijfsgegevens
Contactgegevens
Dovetail House, Wycombe Road, HP14 3RQ, Stokenchurch, Verenigd Koninkrijk
- 01494 887909
- contact@protectivity.co.uk
- protectivity.com
4,8
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Upgrade to existing policy
The personal touch, as ended up having to ring customer support, as needed to upgrade the policy.
13 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback. We're pleased to hear you appreciated the personal touch from our team when upgrading your policy. We’re always happy to help and appreciate you taking the time to share your experience.
Easy questions didn't take long to…
Easy questions didn't take long to complete.. Affordable quotes and no obligation.
14 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We’re pleased to hear you found the process quick and straightforward, and that our quotes were affordable and obligation-free. We appreciate your feedback and your support.
Very easy and quick
Very easy and quick, great price and also informative in a simple way to understand.
14 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We’re delighted to hear you found the process quick and easy, with clear information and great value. We appreciate your feedback and support.
It was a very simple exercise to renew…
It was a very simple exercise to renew our policy.
10 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're delighted to hear that renewing your policy was a simple and straightforward process. We appreciate your continued support.
Easy process with highly competitive rates
This is the third year I have used Protectivity for an annual Jazz Summer Course. Easy access, easy application form and most competitive rates. I highly recommend this company.
5 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review and for choosing Protectivity for the past three years. We're delighted to hear that you've found our application process straightforward and our cover competitively priced. We appreciate your recommendation and continued support.
Easy to use website and purchasing…
Easy to use website and purchasing experience. Slightly cheaper than the competition.
11 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're pleased to hear you found our website easy to use and that our cover offered good value. We appreciate your support and look forward to helping you again in the future.
Very good experience
Very good experience! Answered all my questions related to my business. I am happy with the product that I bought. A very helpful person at the end of the phone.
10 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback. We are pleased to hear that you found our advisor helpful.
No hassle Professional Company
Professional no hastle keep prices roughly the same definitely recommend
9 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with our service and pricing.
THE OVERALL EXPERIENCE WAS GOOD.
THE OVERALL EXPERIENCE WAS GOOD.
THERE'S ONE THING THAT WE WOULD WANT AS A NON-PROFIT CIC IS THE OPTION TO PAY IN INSTALMENTS.
EVEN IF THE MONTHLY PAYMENTS CALCULATED FROM THIS EVENT'S INSURANCE IS PAYABLE ONE MONTH AFTER THIS FESTIVAL, THEN PAY 10 MONTHLY PAYMENTS READY FOR THE NEXT SHOW, WITH THE LAST MONTH READY TO PAY ANY INCREASES, ETC. THAT MIGHT HAPPEN OVER THE YEAR.
MANY THANKS
MARK TURNER,
DIRECTOR
geec-squad-cic
12 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're pleased to hear you had a positive experience. We also appreciate your feedback regarding instalment payment options
One day insurance
Very straightforward, the assistant was most helpful. I queried a few things a few days later and the assistant was also very helpful.
7 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're delighted to hear that you found the process straightforward and that our team was able to assist with your queries both during and after your purchase.
Easy to set up and covers my needs
Easy to set up and covers my needs. Also competitive pricing
8 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're pleased to hear that you found the process easy to set up and that our cover meets your needs at a competitive price.
Excellent.Very good
Excellent.Very good, friendly helpful person.
9 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're delighted to hear that you found our service excellent and that our team was friendly and helpful.
Competitive pricing and offers me…
Competitive pricing and offers me exactly what I need.
7 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your review. We're delighted to hear that our cover offers competitive pricing and meets your needs.
Really straight forward and quick
Really straight forward and quick
6 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thanks for your feedback!
The company in itself is great and easy…
The company in itself is great and easy to use their website. The only reason I’m giving 4 stars instead of 5 is the customer service aspect. I’m hiring a hall and it wasn’t until after I purchased the insurance that they said they need 5 mil cover instead of the standard 1 mil when I called to change it saying I needed 5 instead of 1 the last in the phone said well did you not scroll down and look before completing the purchase in a very condescending tone. When I said why I needed the change she said oh okay. So some customer service is training/brush ups may be needed.
7 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback.
Apologies that you weren't pleased with the customer service that was provided. However, we are pleased that you managed to successfully upgrade your insurance.
Needed a one day insurance for a craft…
Needed a one day insurance for a craft fare protectively is a really good price compared to other sites
And east to arrange
4 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with our pricing.
Don't use them
Refuse to explain what animals they do and don't cover using vague terms like "domestic animals" but do confirm I'm not covered to commit war crimes....!!???
Will not be renewing with them and will be going with an insurance company that is cheaper and actually covers more than hamsters, cats and some dogs
Edit*
Note their response and how they don't acknowledge my statements because they have no response to worm out of it
7 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
We're sorry that you feel our policy wording was unclear about exactly which animals are and aren't covered, and that this left you feeling misled about the scope of cover provided.
We appreciate your feedback and understand your frustration. Our intention is always to be as transparent as possible about what is and isn't included within our policies, and we're sorry that we did not meet your expectations in this instance. We recognise your concerns regarding the terminology used and your view that the cover available is more limited than you anticipated.
We also acknowledge your disappointment with our previous response and regret that you feel your specific concerns were not fully addressed. Customer feedback is important to us, and comments such as yours help us identify where we may need to improve the clarity of our communications and policy information.
We're sorry to hear that you've decided not to renew, but we thank you for taking the time to share your experience.
Used protectivity for a number of years…
Used protectivity for a number of years now because they are competitively priced and offer the insurance coverage we require.
1 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback and for your continued custom. It's great to hear that you were pleased with our pricing.
Appointment was available quickly for…
Appointment was available quickly for an problem. Service and treatment was good.
3 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback. It's good to hear that you were pleased with our service.
Prefer to speak to a human being &…
Prefer to speak to a human being & great you provide that, not everyone does online so thank you
3 juli 2026
Review zonder uitnodiging
Antwoord van Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with our service.
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