The people in the reception area are not polite. They talk to people without using the word "please " for a single time. They should be trained in how to have respectful conversations rather than talk... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I do not know why the department of insurance in CA uses this company at all. I have had several agents take exams through PSI. They are super frustrating to deal with. Their customer service is ou... Toon meer
Bedrijf heeft geantwoord
The center was noisy as the other test takers were very closeby. Some moving on the chairs and others typing it very loud. The seat was very uncomfortable because it did not had any hand rest. I had t... Toon meer
Bedrijf heeft geantwoord
My experience was the best anyone could have. When taking a proctored exam The staff is kind punctual, clean, competent and professional. The staff deserves the highest recommendation that I can give... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contactgegevens
Verenigde Staten
- psiexams.com
2,6
Slecht
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have emailed multiple times asking…
I have emailed multiple times asking for a paid receipt and have received no response. It is mindboggling that this isn't something you automatically generate, but even more surprising that you can't be bothered to respond to direct requests.
ETA after response: This is the email address I've contacted repeatedly.
9 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it is to request a paid receipt multiple times and not receive a response, especially when you need it for documentation or reimbursement.
Our team can assist with providing a detailed receipt for your purchase. Please contact Practice Test Support at ptsupport@psionline.com and include your order number so they can review your request and provide the correct documentation.
Your feedback regarding receipt availability and response times is appreciated and will be shared with the appropriate team.
Trying to perform a test online
Trying to perform a test online, not the best idea.
First, super difficult to get to the practice test
2nd, during the exam they paused me and asked me to reboot computer. not a good idea i was never able to log back in to psi. 2 days later called for reschedule date and they want me to charge my charge again for second time cause they say I did not pass my exam. this is a terrible program it should be terminated asap.
4 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it must have been to have difficulty accessing the practice test, be paused during your online exam, and then be unable to log back in only to later see the attempt marked as a non-pass and be asked to pay again. Situations like this can be extremely discouraging.
Any interruption that occurs during a remote exam should be reviewed so the session status can be evaluated accurately. Our team can look into the pause request, the reboot instruction, and what happened when you attempted to reconnect.
Please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so they can review your case and assist you further.
Your feedback is appreciated and will be shared with the appropriate team.
Worst customer service Preston test centre
Very much unhappy with the centre. I listened to one of the employee here calling Moron to a visitor who left the centre. I believe his name is Abdullah. When I challenged him on this he first said he is Fasting and then put me in the end of the queue as a penalty. Also, staff on the reception was loud and causing distraction.
9 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing this information. We understand how concerning and upsetting it must have been to witness unprofessional behavior and then feel you were penalized for raising the issue. A testing environment should always be respectful, fair, and distraction-free for all candidates.
The concerns you described regarding staff conduct, language used toward a visitor, and noise at reception are taken seriously and should be reviewed by our team.
Your feedback is valued and will be shared with the appropriate team.
VERY FRUSTRATED
I was ready to take my exam an hour before the 30 minutes as instructed. When the 30 minutes log in was allowed. I clicked the button and did all the appropriate things the proctor asked me to do. The proctor stated they could not hear me, even though I already did the text that popped up saying that my camera and microphone was working. The proctor sent me to troubleshooting, they said everything was fine. I was sent back to the proctor who again said they couldn't hear me, even though troubleshooting told me everything was on correctly! I was sent back to troubleshooting again. The only communication is via chat, which they do not reply promptly! Which means due to their uncommunication skills I was not allowed to take my exam because the troubleshooter person told me to refresh my screen and it kicked me out! It should not take over 5/10 minutes for someone via chat to respond! Why have this feature if the person's they employ cannot type 60wpm!
This is not the first time I have issues with trying to take this exam. I had the same issues before, So I knew what all had to be turned on within my computer and the add-on extension!!
Why CAN'T this company change the 30 minute log in to an 1 hour to make sure that IF there are any troubleshooting issues they can be resolved!!!
Even though customer service told me that someone would call me back within 24 hours... NO ONE has! I called customer service again.. I was told that now I have to wait 3 to 5 business days! No one should have to go through this to take an exam that I paid for. It should be simple and easy with NO frustrations!
6 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your detailed experience. I understand how incredibly frustrating it must have been to prepare fully for your exam, follow all system requirements, and still be unable to test due to audio issues and delayed responses via chat. Repeated troubleshooting and unclear communication only add to the stress, especially when you’ve experienced similar issues before.
Remote proctoring requires technical checks for exam security, but long delays and disruptions in communication are not the experience we aim to provide. Your feedback about the login window, troubleshooting process, and chat responsiveness is important and will be shared with the appropriate team.
For immediate assistance and to have your exam attempt reviewed, please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number. They can investigate the issue and help determine next steps.
Your feedback is valued and helps us improve the candidate experience.
The worst customer service I ever…
The worst customer service I ever experienced. I had an exam scheduled in Washington state. Half way through the internet connection shut down and all test takers including me got send home. No I am listed in the system as failed first try and they gave me a 30 day block to reschedule . Only thing they were able to do is to give me a credit so I don’t have to pay twice but that took them 2 weeks too.
Absolut nightmare but unfortunately we have to go with them.
8 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating and discouraging it must have been to have your exam interrupted due to an internet outage, be sent home, and then see the attempt marked as a failure with a 30-day rescheduling block. Situations like this can be extremely stressful, especially when you’re trying to move forward with your licensing process.
Incidents caused by technical or site issues should be reviewed so your exam attempt can be properly evaluated. Please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number, the test center location, and the date of the interrupted exam so the team can look into this further.
Your feedback is valued and will be shared with the appropriate team.
Call, Don't Email......
For once, calling PSI helped and fixed my problem. Going through them thru email multiple times, did nothing...
7 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear that contacting the team by phone helped resolve your issue.
Your feedback regarding the difference between phone and email support is appreciated and will be shared with the appropriate team.
The test is for brokers not adjusters
The test is for brokers not adjusters. I adjust claims i don't broker insurance
7 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when the exam content does not seem aligned with the role or licensing path you are pursuing.
Exam content and requirements are established by the exam sponsor, and PSI administers the test based on those specifications. Our team can review your exam details to ensure you were registered for the correct exam.
Your feedback is appreciated and will be shared with the appropriate team.
I would like to bring to your attention…
I would like to bring to your attention an issue that occurred during my son’s visit to your office today. The lady working in the front almost had my 16-year-old son take the wrong test because she called him by a different name and did not appear to be paying close attention to the information in front of her.
When my son presented his legal Texas identification—the temporary paper copy issued while the hard copy arrives in the mail—she seemed hesitant to accept it. This created unnecessary confusion and concern. Fortunately, another staff member noticed the situation and stepped in to correct it before my son was issued the wrong test.
Additionally, when I approached her to ask about the situation as his father, her response came across with an attitude and included a smart remark when answering my question. This interaction felt unprofessional and could have been handled in a more respectful manner.
I understand that mistakes can happen; however, situations involving identification and testing require careful attention. I would appreciate it if this matter could be addressed with the employee, whether through additional training or a reminder about the importance of paying close attention to names, valid identification documents, and maintaining professionalism when interacting with the public.
Thank you for your time and attention to this matter.
7 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for bringing this matter to our attention. We understand how concerning it must have been for both you and your son to experience confusion around his identification and exam assignment, and how the interaction at the front desk felt unprofessional.
Accurate ID verification and careful review of candidate information are critical to ensuring the correct exam is administered, and your feedback highlights where additional training or guidance may be needed.
If you would like this incident reviewed further, please contact Candidate Care at cdcareweb@psionline.com
and include your son’s exam confirmation number, the test center location, and the date of the visit so the team can investigate.
Your feedback is valued and will be shared with the appropriate team.
The young lady was very kind and…
The young lady was very kind and professional.
27 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear that the staff member who assisted you was kind and professional.
Your feedback is appreciated and will be shared with the appropriate team.
A great experience overall!
It was nice and clean and the women who checked me in were kind and explained everything to me. The exam room was also quiet, which is a necessity for me. Overall, the only complaint I have is that an individual wore an overpowering perfume that was distracting. Maybe that is something you should add into your instructions?" Please don't wear scented lotions or perfume to consider those who are sensitive to smell."
26 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We're glad to hear the check-in process was clear, the staff were kind, and the testing environment was clean and quiet, especially since a calm room is important for many candidates.
We understand how strong scents can be distracting during an exam. Your suggestion about adding guidance regarding perfumes or scented products is thoughtful and helpful.
Your feedback is appreciated and will be shared with the appropriate team.
Antwoord van Psiexams
Thank you for sharing your feedback. We’re glad to hear the program has been a positive experience for you so far.
Your feedback is appreciated and will be shared with the appropriate team.
The internet was a major issue during…
The internet was a major issue during my exam it kept stalling making it very distracting
21 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how disruptive it can be when internet issues stall your exam and affect your focus.
Your feedback is valued and will be shared with the appropriate team.
good commpany
good information, easy to understand, and straight forward
24 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear the information was clear, easy to understand, and straightforward.
Your feedback is appreciated and will be shared with the appropriate team.
Antwoord van Psiexams
Thank you for sharing your feedback. We’re glad to hear the experience has been helpful for you.
Your feedback is appreciated and will be shared with the appropriate team.
Organised
Organised, quick, but some staff were a bit passive aggressive about switching phoness off
28 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We're glad to hear the process felt organized and efficient, and we understand how uncomfortable it can be when interactions with staff feel overly firm or passive-aggressive, especially around required procedures like powering off phones.
Your feedback is valued and will be shared with the appropriate team.
It seems like the same questions are…
It seems like the same questions are repeated. On the actual test, there were questions I had never experienced
27 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when practice questions feel repetitive, yet the actual exam presents items you haven't encountered.
PSI practice tests are designed to help candidates become familiar with the overall format and style of questions, but they do not replicate every question used on the live exam.
Your feedback is appreciated and will be shared with the appropriate team.
Calm
Calm, professional atmosphere.
Manager Romey very helpful. I came 2 hours before time and he guide me to nice coffee shop where I could study and drink fantastic coffee.
Kanchan the ladie in computer room, very nice, professional and helpful.
Atmosphere very pleasant.
Highly recommend!
26 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear that the testing center provided a calm, professional environment and that the staff were helpful throughout your visit. It’s great to know that Romey and Kanchan contributed positively to your exam day.
Your feedback is appreciated and will be shared with the appropriate team.
Although the settings were successful…
Although the settings were successful tested prior to rhe date of exam, on the day of exam it took about 30 minutes for the camera to work. Tried all 3 browsers and none worked except for Edge.
Exam proctor was not as friendly and had to show the camera many times including a ‘mirror’ of the laptop I was using. Only way to show that is by showing a mirror from another room like bathroom mirror or by using cellphone camera which was confusing to accomplish. The proctor was blurred the entire time and my prior proctored exam experience was not like this recent PSI exam experience. They showed their face and it was thorough and more professional going through the video process checklist provided before the exam. It seemed to be overkill to be repeatedly show every single thing in the room especially if part of the room and unable to remove it. The proctor should also be required to be on camera just like the exam takers. After the exam I just had a simple question if the exam results were going be available and proctor just wanted the session to end and told me to check with my managing broker. I received email with the detail results and all proctor had to say was that. Thanks
16 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your experience. I understand how frustrating it can be when technology and proctoring procedures create delays or feel unclear—especially after you confirmed your setup in advance and had a different experience in a prior exam.
Remote proctoring requires strict security steps, including room scans and device checks, but your feedback about the clarity of instructions, the difficulty performing certain steps, and the overall interaction with the proctor is important. The variance in proctor visibility and communication you described is also useful for our teams to review.
Your feedback is valued and will be shared with the appropriate team.
The practice test was representative…
The practice test was representative and close but clearly changes were made to the exam online.
24 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We're glad to hear the practice test felt generally representative, and I understand it can still be surprising when the live exam reflects updates or differences.
PSI practice tests are designed to help familiarize candidates with the overall format and style, but they may not always reflect the most recent changes made to the actual exam.
Your feedback is appreciated and will be shared with the appropriate team.
Frustrated with questions, AI and the practice tests not alining with my test.
I have caught some wrong answers and then when I ask the AI to show me how it got to the wrong answer it can't. 50x20x1.5 is not 30,000 its 1500, but you guys say its 30,000. So, it's very frustrating!!
Also, when I ask to show me what code number its referencing it can't, even when it asks for the answer out of a code book. Like it asked for the fire rating of a load bearing wall that is set 30' away from the property line. Its 2 hours but I wanted to know where it was in the IBC, because that is where it told me to look in the question. It ran me in circles and I asked google. Appendix D would have been helpful with a bit of a run thru on getting there would be helpfull.
Also if I'm doing a residential test, shouldn't it a line more with the books I'm using for the test being done by you guys? Like the IRC and not the IBC. I'm not even aloud the IBC for the test, but it keeps asking me stuff from the IBC.
23 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share such detailed feedback. We understand how frustrating it can be when practice test questions, answer explanations, or AI-supported guidance feel inaccurate or not aligned with the materials allowed for your specific exam.
PSI practice tests are designed to support general preparation and may reference broader code frameworks or older exam structures, depending on the program. However, the issues you described, such as incorrect calculations, difficulty locating code references, and misalignment between IBC/IRC content, are important for our team to review.
Your feedback regarding accuracy, code references, and exam alignment is appreciated and will be shared with the appropriate team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.