I do not know why the department of insurance in CA uses this company at all. I have had several agents take exams through PSI. They are super frustrating to deal with. Their customer service is ou... Toon meer
Bedrijf heeft geantwoord
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The center was noisy as the other test takers were very closeby. Some moving on the chairs and others typing it very loud. The seat was very uncomfortable because it did not had any hand rest. I had t... Toon meer
Bedrijf heeft geantwoord
My experience was the best anyone could have. When taking a proctored exam The staff is kind punctual, clean, competent and professional. The staff deserves the highest recommendation that I can give... Toon meer
Bedrijf heeft geantwoord
The 5.5 hour test requires 23 books, you do not allow enough space to organize and use the books, proctor said I could not pull up an additional desk even though one is available. Test centers need t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contactgegevens
Verenigde Staten
- psiexams.com
2,6
Slecht
2K reviews
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Hagerstown Testing Center Complaint
I wanted to call the test center prior to my visist, because I had a few logistical questions. I couldn't find a phone number ANYWHERE on the internet, so I gave up and just went. Thankfully, I found the building easily and was able to park nearby. Upon entering, I noticed how old, and dumpy the building looked. The bathroom that I used wasn't very clean either.
The workers weren't particularly friendly, and they told me I was not allowed to place my personal belongings in a locker. They let another test take use a locker, but not me. When I asked why, they said it was because his phone unlocked his car. In my opinion, that is discrimination. I felt VERY uncomfortable and vulnerable leaving all of my belongings in my vehicle, over an hour away from where I live.
I completed my test, and thankfully the computer worked well. I have no problems with that part of my visit. As I exited the testing room, the front desk lady had her BARE, dirty feet up on the desk where people sign in. Very unprofessional. She printed out my test score, and I left. I will NEVER go to this center again, nor would I recommend it. I'm giving two stars because the parking lot was large, and the computers worked.
20 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your detailed experience regarding the testing center in Hagerstown. We understand how concerning it can be when the facility conditions, communication, and locker procedures do not align with your expectations or make you feel uncomfortable.
Testing centers are required to follow standardized security and personal-item policies, though on-site staff may review situations individually when items are needed to access a vehicle. Your feedback about the consistency and professionalism of interactions at the center is important.
Your comments have been shared with the appropriate internal teams and are appreciated.
Antwoord van Psiexams
Thank you for your feedback. We’re glad to hear you had a great experience with PSI.
Your comments are appreciated and have been shared with the appropriate team.
I hope this feedback helps improve consistency and the overall testing experience for others in the future.
I am providing this feedback to explain my experience at the testing center and the reason for my rating.
When I arrived for my exam, I encountered an issue with the proctor, Priscilla, regarding my clothing. According to the stated policy, items such as hoodies, sweaters, sweatshirts, and cardigans are permitted. I was wearing a long-sleeve shirt with a zipper, along with pants that also had zippers. However, I was told that shirts with zippers were not allowed, despite this not being clearly outlined in the policy.
I made multiple attempts to comply, including adjusting my clothing to a single layer and offering to wear it inside out or backwards so that it would meet any concerns. Despite these efforts, I was repeatedly told, “I am not going to let you test,” rather than being given a clear policy-based explanation or solution. This approach felt more discretionary than policy-driven.
The situation escalated unnecessarily and ultimately prevented me from testing, which was both stressful and frustrating—especially given that test environments are already high-pressure for most individuals.
I do want to note that the supervisor I later spoke with, as well as the agent who assisted me with filing the incident report, were both understanding and professional. I appreciated their support.
My concern is specifically with how this situation was handled at the testing center level. Clear, consistent communication of policies is critical, and in this case, the lack of clarity combined with a rigid, individualized approach created an avoidable negative experience.
I hope this feedback helps improve consistency and the overall testing experience for others in the future.
19 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your detailed feedback. We understand how stressful it can be to encounter uncertainty around testing policies, especially when you’ve made efforts to comply and were unable to proceed with your exam.
Testing centers are required to follow standardized security and attire guidelines, though there may be situations where items are reviewed on-site to ensure compliance. We recognize that clear and consistent communication is essential, and your comments regarding how this was handled are important.
We appreciate you also acknowledging the professionalism of the supervisor and support agent. Your feedback has been shared with the appropriate internal teams and is valued as we continue working to improve the testing experience.
If you do well on PSI practice—you’ll do well!!
The practice exams PSI offer are always TOUGH and that’s good!!!
13 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience and perspective. We’re glad to hear the practice exams have been helpful in your preparation. They’re designed to challenge candidates and build familiarity with exam-style questions.
We appreciate your feedback, and it has been shared with the appropriate internal team.
Blindsided by the actual exam
The practice exam that I purchased covered virtually nothing in the actual test. I studied for hours to pass my Virginia Contractor's A/B exam and the actual exam reflected almost none of the material that was covered in the study guide. In fact, a lot of the questions on the PSI exam were poorly worded and didn't match the actual definitions in the books you're allowed to use during the exam. Years ago I took my RBC specialty license test and I bought the PSI practice test and it covered so many of the questions on the real exam, which is the entire point of the test prep. Why did I just study 51 test questions and only 3-5 are on the actual test?
In summary, the practice questions were useless, the real exam was confusing and difficult to locate the right information(much less decipher the ambiguous language), and I don't even know how to properly study for this exam. I feel like I've been scammed out of $20 for this practice test and I'm very disappointed in how different the study material is from the real exam.
16 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share such detailed feedback about your experience. We understand how discouraging it can be when a practice test does not align with what you expected on the actual exam, especially when preparing for the Virginia Contractor’s A/B exam.
PSI practice exams are designed to help candidates become familiar with exam-style formats and topics, but they do not mirror the exact questions on the official exam. We recognize that this difference can feel significant, and your comments about wording, alignment with reference materials, and overall clarity are important.
Your feedback has been shared with the appropriate internal teams who oversee exam content and preparation materials. It is valued and appreciated.
Avoid PSI if you can!!!!
This company is unbelievable. Got kicked out of a test before I even started it and now I have to reschedule and pay the fee for a 3rd time even though I never got to take the test this time. Customer service is a joke, not helpful and can't understand any of them. If you can go through another company to take an exam DO IT!!!
18 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how upsetting it can be to be unable to begin an exam and then face additional scheduling fees. There are several reasons a session may end before starting, and our team can review the details of your attempt directly.
For assistance, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number so they can look into what occurred and discuss available options.
Your feedback has been shared with the appropriate internal teams and is appreciated.
PSI EXAMS
The customer service from the Abq NM center was horrible to deal. They did not have the correct address on file, obviously they are not up to date on how to contact their customers such as email or by phone. I would not recommend this company, and the state of New Mexico needs to deliver a better solution for trade and the testing process.
18 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your experience. We understand how frustrating it can be when communication or location information does not align with your expectations at the Albuquerque test center. Candidate contact details are provided to PSI directly by the licensing authority, and there are situations where those records may need to be updated.
For assistance in reviewing or correcting the information associated with your exam, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number.
Your feedback regarding testing in New Mexico has been shared with the appropriate internal teams and is valued.
I ordered several of the practice…
I ordered several of the practice tests, and they did not do a good job of preparing me for the test. The questions were not an accurate reflection of the questions on the quiz. Also, I ordered the extended package, and it was impossible to navigate. I paid and ended up not being able to use it. It was supposed to let me create quizzes based on my area of need but it never allowed me to
8 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how important it is for practice tests to feel useful and easy to navigate, and we recognize how disappointing it can be when the tools don’t meet your expectations.
Our practice exams are intended to help candidates become familiar with exam-style formats, though they won’t mirror the exact questions on the official test. Access or navigation issues with extended packages can occur for a variety of reasons, and our support team can review this directly.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can look into the functionality and access concerns you described.
Your feedback is appreciated and has been shared with the appropriate team.
No customer support!!
Purchased practice tests a week ago and still can’t access them. Sent three separate emails and haven’t gotten any response from anyone yet, you are better off just studying on your own because if you buy tests there is no guarantee that you can use them.
11 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your experience. We understand how concerning it can be when you’re unable to access a practice test you’ve purchased. Practice exams are designed to support exam preparation, and access issues can occur for a variety of reasons.
For direct assistance, please reach out to our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can review your case and help restore access.
We appreciate your feedback, and it has been shared with the appropriate team.
Antwoord van Psiexams
Thank you for your feedback! We're glad to hear the practice tests were helpful and supported your preparation.
Your feedback is appreciated and will be shared with the appropriate team.
I have found multiple discrepancies…
I have found multiple discrepancies with the master electrical exams. With questions being clearly wrong and even from a different year of book. The practice exams should be scrutinized for accuracy....I paid money to practice correct information not incorrect information..
11 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for bringing this to our attention. We understand your concern; practice exams should reflect accurate and up-to-date information, especially when they reference specific code books. Finding questions that appear incorrect or based on a different edition can understandably be frustrating.
If possible, please report the specific questions or discrepancies you identified so they can be reviewed by the appropriate team. You can contact Practice Test Support at ptsupport@psionline.com and include your order number along with any question numbers or screenshots of the issues you found.
Your feedback is important and will help ensure the practice materials remain accurate and useful for candidates preparing for their exams.
PSI Georgia
PSI Georgia
I booked my esthetics exam 2 weeks ago here in Atlanta. I booked my theory and my practical for the same day, yesterday - Monday March 3rd 2026.
I get an email Friday reminding me of my theory and my practical exam coming up that Monday.
I arrive to my theory at 8:45 am to find out I’m unable to take my test and the system has been down since the previous Thursday.
I take my practical at 1 pm. Leave my phone in the car and I come back to my practical being cancelled at 1:30 pm
Today is now March 12th I’m still unable to take my theory and I now have to take my practical again. I NEED ANSWERS. I am UNABLE TO GET LICENSED DUE TO NEGLIGENCE WITH PSI. IVE PAID FOR MY TEST AND I AM UNABLE TO TAKE MY ESTHETICS THEORY AND IM BEING ASKED TO RETAKE MY PRACTICAL
2 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share what happened. We understand how incredibly frustrating and disruptive this situation has been, especially when system outages, cancelled sessions, and rescheduling issues are preventing you from completing both your theory and practical exams and moving forward with your licensing.
System-related interruptions and cancelled appointments should be reviewed so your exam records and any required retakes can be assessed accurately. Our team will need to look directly at your file, the outage dates, and the status of both your theory and practical exams.
Please contact Candidate Care at cdcareweb@psionline.com
and include your:
Exam confirmation number(s)
Test center location
Dates of your scheduled theory and practical exams
This will allow the team to review your case and provide guidance on next steps.
Your feedback is important and will be shared with the appropriate team.
More complicated than it has to be.
More complicated than it has to be.
12 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can feel when a process seems more complicated than expected.
Your feedback is valued and will be shared with the appropriate team.
Nightmare Tech Support: 5 Crashes and 30 Minutes of Lost Exam Time
I recently took the Oregon Construction Contractor exam through PSI’s remote proctoring service and it was an absolute nightmare. Despite having high-speed internet, the PSI Bridge software froze and crashed a total of 5 times.
Every single time it crashed, I was forced to restart the entire process: re-downloading the software and performing a full, invasive room and desk scan from scratch. This happened five times in one sitting.
The worst part was that when I finally got back into the exam after working with a technician I realized the timer had never been paused. I lost 30 minutes of my testing time due to PSI’s software failures. I was forced to rush through a high-stakes exam under extreme anxiety because the proctors failed to stop the clock while I dealt with their technical glitches.
While I managed to pass, the stress and technical incompetence of this platform are unacceptable for professional licensing. If you have the option, take your test at a physical center and avoid this software at all costs.
11 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your detailed experience. We understand how stressful and frustrating it must have been to deal with repeated software crashes, repeated room scans, and losing 30 minutes of exam time during a high-stakes test. Even though you were ultimately able to pass, the interruptions and pressure you described can significantly impact a candidate’s testing experience.
Technical issues during remote exams should be reviewed so the session details, including the timer and reconnection process, can be evaluated. If you would like our team to review what occurred during your exam, please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number.
Your feedback is appreciated and will be shared with the appropriate team.
I felt everything was very…
I felt everything was very straightforward and easy to navigate. The test itself was challenging but very doable given some good study strategies!
3 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear the process felt straightforward and that the exam was manageable with strong preparation.
Your positive feedback is appreciated and will be shared with the appropriate team.
Untrustworthy people
Untrustworthy people. I studied off of two books. They gave me the wrong test. I’m trying to address my concerns. Calls aren’t answered and I’m getting the run around. And feel like 120$ was stolen from me
9 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating and concerning it must feel to believe you were given the wrong exam and then have difficulty reaching someone to address your concerns, especially after preparing and investing in the process.
Our team can review your exam details, confirm the test you were registered for, and look into what occurred during your session. Please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number so they can investigate your case and assist further.
Your feedback is appreciated and will be shared with the appropriate team.
Not clear what practice exam I was…
Not clear what practice exam I was getting and even though it showed as a "state" exam, you have to open it to see that it is not a "state" practice exam and then they won't refund you the price you paid for it because you opened it.
27 februari 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when the practice exam description feels unclear and you only realize the content isn’t what you expected after opening it. Practice test access becomes non-refundable once it is launched, but our team can review the details of your purchase to ensure everything was processed correctly.
Your feedback about clarity in labeling and navigation is appreciated and will be shared with the appropriate team.
Not great, not terrible
I had an okay experience overall. I had difficulty finding the page to access my exam and did not receive clear instructions in the days leading up to up to my exam. I found the check-in process with the proctor (I took my exam at home) tedious and inefficient. I showed my workstation and surroundings multiple times yet had to keep showing obscure places of my home. The communication with the proctor after completing my exam was delayed and they were not helpful when my survey froze. It was also not disclosed that the results of the exam would be emailed to me within 24 hours so when I called the customer service line to find out if something was wrong with the submission of my exam, it took far too long and too many transfers to get a straight answer.
4 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to have unclear instructions before the exam, a lengthy remote check-in process, and delays in communication both during and after your session. Remote proctoring requires thorough security steps, but your feedback highlights areas where the process and communication could be clearer and more efficient.
Your feedback is appreciated and will be shared with the appropriate team.
I have emailed multiple times asking…
I have emailed multiple times asking for a paid receipt and have received no response. It is mindboggling that this isn't something you automatically generate, but even more surprising that you can't be bothered to respond to direct requests.
ETA after response: This is the email address I've contacted repeatedly.
9 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it is to request a paid receipt multiple times and not receive a response, especially when you need it for documentation or reimbursement.
Our team can assist with providing a detailed receipt for your purchase. Please contact Practice Test Support at ptsupport@psionline.com and include your order number so they can review your request and provide the correct documentation.
Your feedback regarding receipt availability and response times is appreciated and will be shared with the appropriate team.
Trying to perform a test online
Trying to perform a test online, not the best idea.
First, super difficult to get to the practice test
2nd, during the exam they paused me and asked me to reboot computer. not a good idea i was never able to log back in to psi. 2 days later called for reschedule date and they want me to charge my charge again for second time cause they say I did not pass my exam. this is a terrible program it should be terminated asap.
4 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it must have been to have difficulty accessing the practice test, be paused during your online exam, and then be unable to log back in only to later see the attempt marked as a non-pass and be asked to pay again. Situations like this can be extremely discouraging.
Any interruption that occurs during a remote exam should be reviewed so the session status can be evaluated accurately. Our team can look into the pause request, the reboot instruction, and what happened when you attempted to reconnect.
Please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so they can review your case and assist you further.
Your feedback is appreciated and will be shared with the appropriate team.
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