I do not know why the department of insurance in CA uses this company at all. I have had several agents take exams through PSI. They are super frustrating to deal with. Their customer service is ou... Toon meer
Bedrijf heeft geantwoord
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The center was noisy as the other test takers were very closeby. Some moving on the chairs and others typing it very loud. The seat was very uncomfortable because it did not had any hand rest. I had t... Toon meer
Bedrijf heeft geantwoord
My experience was the best anyone could have. When taking a proctored exam The staff is kind punctual, clean, competent and professional. The staff deserves the highest recommendation that I can give... Toon meer
Bedrijf heeft geantwoord
The 5.5 hour test requires 23 books, you do not allow enough space to organize and use the books, proctor said I could not pull up an additional desk even though one is available. Test centers need t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contactgegevens
Verenigde Staten
- psiexams.com
2,6
Slecht
2K reviews
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Absolutely horrendous that the CA dept…
Absolutely horrendous that the CA dept of insurance allows a monopoly for a provider with their reviews. Tons of complaints on every platform. Their services are deceptive and designed to overcharge consumers then place poor English speaking customer service agents in front of clients to mislead them further or deny any responsibility. There should and hopefully will be, a class action lawsuit against them to bankrupt them and close them down. It’s aggregators what they are doing.
9 april 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating this experience has been and recognize the concerns you’ve raised regarding communication, pricing, and overall service.
PSI works with licensing agencies, including the California Department of Insurance, to deliver testing services based on established requirements. Questions related to exam fees, policies, or services can sometimes depend on those governing guidelines, and our team can review your specific situation in more detail.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Purchased multiple exam within one…
Purchased multiple exam within one email unaware its one exam per email. Called multiple times to help resolve the issue. Given multiple run around and still pending for partial refund being told they are unable to give me refund and would have to email to support. Just to be told they are unable to help me. Then have my email forwarded to another department with no response to my email regarding refund. Currently still waiting for a response.
31 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter delays and receive conflicting guidance while trying to resolve a purchase issue.
Exam registrations are typically associated with a single candidate per email/profile, which can sometimes lead to complications if multiple exams are purchased under one account. For a thorough review of your situation, including any potential refund eligibility, please contact our Candidate Care team directly at cdcareweb@psionline.com and include your exam confirmation number along with any relevant details from your previous communications.
We recognize the importance of clear communication and timely follow-up, and your feedback has been shared with the appropriate team for review.
Multiple times taking the exam
I feel with these test costing money we should be able to re take the exams as many times as we want to help us study once we have paid for them. There is other sites that let you do a mock exam for free and you can retake it as many times as you like.
28 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how important repeated practice can be when preparing for an exam, and we recognize that access limitations can be frustrating.
Practice test packages vary by product, and the number of attempts included depends on the specific option purchased. Our team can review your order and clarify what is available for your practice test.
Your feedback has been shared with the appropriate internal teams and is appreciated.
No empathy just nope can't fix
No empathy just nope can't fix, buy a new test, poor problem resolution.
31 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when an issue with a practice test or exam purchase is not resolved to your satisfaction.
Your feedback has been shared with the appropriate internal teams and is appreciated.
I am now 2 months in and 3 unsuccessful…
I am now 2 months in and 3 unsuccessful exams attempts with this horrid company. Not sure how a company with this many complaints and “technical issues” is in operation. Another lady that was apart of my MA course experienced similar situations. I am now on my 4th try to reschedule with “customer service” who are unhelpful and extremely clueless. Im seeking further escalation as these situations are NOT fair to the public test takers! Money grab is all smell with PSI!
4 april 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating repeated exam attempts and rescheduling challenges can be, especially when you’re working toward an important certification.
While we’re unable to address specific cases here, we’d like to help ensure your situation is properly reviewed. Please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number along with a brief summary of the issues you’ve encountered. This will allow the team to investigate and provide appropriate assistance.
Your feedback has been shared with the relevant teams and is valued as we continue working to improve the testing experience.
Easy to use the site and sign up for…
Easy to use the site and sign up for what I needed.
23 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear that you found the site easy to use and were able to complete your registration smoothly.
Your feedback is appreciated and has been shared with our team as we continue to improve the user experience.
I decided to take the PSI pre-test…
I decided to take the PSI pre-test exams to help ensure I was ready for the big day. I took them several times until I was confident. This is a great tool to prepare you to pass. I passed my tests with flying colors! Thank you PSI!
26 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear the practice exams helped you feel confident and prepared for test day, and congratulations on passing your exams.
Your feedback is appreciated and has been shared with the appropriate team.
You pay money for access to study…
You pay money for access to study material but you need to pay more to fully access everything. Would not recommend to anyone
26 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how disappointing it can feel when the study material you purchased does not match your expectations regarding access and available features.
Practice test packages can vary by product, and some options offer additional content or tools at a different price point. Our team can review your order and clarify exactly what was included with your purchase.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Less than pleasant experience
This experience has been frustrating to me overall. I do not feel happy with the customer support (too difficult to understand and my issue was not resolved). The process to start my exam, that I already signed up for, did not feel seamless at all. I was expecting to get an email with an easy one click link that would navigate to my specific exam (real estate). However, this was not the case. The overal portal procedure for the exam does not seem intuitive to me.
1 april 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when the process to access your exam feels unclear and when support interactions do not resolve the issue you’re facing. A smooth login experience is important, and your comments about navigation and communication are valuable.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Amazing staff!
The TCAs were so nice and made my testing anxiety so much better! Would 100% recommend coming to Lahser rd Southfield location for licensing services! Thank you!
2 april 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We’re glad to hear that the TCAs helped ease your testing anxiety and that your visit to the Southfield location was positive.
Your feedback is appreciated and has been shared with the appropriate team.
Friendly staff
2 april 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with the staff.
Your comments are appreciated and have been shared with the appropriate team.
The questions on the practice test…
The questions on the practice test weren't even close to was on my actual exam.
25 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how disappointing it can feel when the practice test questions do not align with what you expected on the actual exam.
PSI practice tests are designed to help candidates become familiar with exam-style formats and topics, but they do not replicate the exact questions on the official exam.
Your feedback has been shared with the appropriate internal teams and is appreciated.
DO NOT PURCHASE - They sent a corrupt file!
After downloading the file via the provided link, I attempted to open it but received an error message stating the file was damaged. I contacted customer support and provided screenshots of the issue, but they were unable to resolve the problem and never followed up as promised. Consequently, I am now disputing the charge with my credit card company.
24 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to receive an error message when attempting to open a downloaded practice test file, especially after reaching out for support and not receiving the follow-up you were expecting.
Our team can review your order, verify the download link, and provide a working version of the file.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number so they can look into this directly.
Your feedback has been shared with the appropriate internal teams and is appreciated.
examiner was loud and having personal…
examiner was loud and having personal telephone conversations on the phone while we were in the room taking the exams. we could clearly hear her conversation, and it was interfering with me taking the exam.
31 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how distracting it can be to hear personal conversations during an exam, especially when a quiet and focused environment is expected.
Testing centers are required to maintain a controlled testing atmosphere, and your comments about noise and proctor conduct are important.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Horrible experience with psi exam
Horrible experience with psi exam. I passed the national portion of the exam and needed to re-take the state portion. Website doesn't allow me to book the state portion only. I called customer service 4 times to solve the problem. They eventually told me that I could skip the national portion on the test day since the platform doesn't allow booking the state portion exam only.
I took the online exam, logged in 30 minutes earlier and found out they didn't know how to skip the national portion. I spent over 1 hour on the live chat repeating the same questions and answers. I strongly believe they are using AI to facilitate the test. I met two technical support both claimed as Melvin, asking the same questions.
Such a huge waste of my time and money! Now I'll have to re-book and will take the exam at a test site. At lease I'll be dealing with human beings.
30 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter difficulties scheduling only the state portion of your exam and then receive conflicting information when attempting to test online. Partial retakes can require specific setup within your exam record, and our team can review your eligibility to ensure the correct exam components are available.
For assistance, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so they can review your file, verify the correct exam configuration, and help with next steps.
Your feedback regarding the scheduling process and support interactions has been shared with the appropriate internal teams and is appreciated.
Unable to resolve repeated technical difficulties
I've had a deeply frustrating and infuriating experience where Psiexams was repeatedly unable to resolve technical problems with their software.
I'm trying to help a family friend do his ABRSM music theory exam. First he tried to do the exam at school, but the software couldn't be downloaded due to the school firewall. His home internet connection is not reliable enough for the software, so I took him to my university office. But by this point the exam had expired because it was more than 3 hours since he first tried at school. After a long chat with customer service, they said that they couldn't do anything and ABRSM needed to reset. This was on a Sunday, so we sent an email top ABRSM and waited. Later in the week ABRSM confirmed that the exam was reset and it should be accessible now. So the following Sunday I took the student back to my office. He downloaded and installed the PSI exam browser, but now it gives an error message 'Your session has expired for this exam' and refuses to run.
PSI customer support claimed that we just needed to uninstall and reinstall. But that didn't work. I tried on several different computers. Then they claim that they are unable to do anything about their software and that this is somehow an ABRSM problem, even though ABRSM says that the exam is reset and should be open now.
29 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing this detailed account. We understand how discouraging it can be to encounter repeated technical issues, especially when you have made multiple attempts, used different locations and devices, and coordinated with both PSI and ABRSM to resolve the situation.
Some exams require coordination between PSI and the sponsoring organization, and in certain cases only the sponsor can reset or reopen an exam session. However, your description of the recurring “session expired” message and the difficulty receiving clear guidance is important and should be reviewed.
For further assistance, please contact our Candidate Care team at cdcareweb@psionline.com and include the exam confirmation number so they can check the status of the session, verify the reset details, and work with the sponsor as needed.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Really bad experience
Really bad experience. system didnt work properly. shut off simultaneously as I ended my test. I was in panic I thought the test didnt register but It did, Thank God. Proctor was a bit extreme. Interrupted me too many times during exams. I couldn't read aloud. mouth words and at some point she said "Can I put my textbook away during test" Im thinking you screened this whole room what textbook are you talking about? Are you implying I am cheating. She was referencing my scrap paper. She said look at computer when writing on scrap. So im supposed to write without looking. Just too much. If anyone is taking this test id advice just go in and take in person..........Oh by the way I PASSED!!!!
16 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how unsettling it can be to encounter system interruptions and frequent proctor interactions during an online exam. Completing a test while managing unexpected alerts or misunderstandings can add unnecessary stress, and we recognize the impact this had on your session.
Online proctors are required to follow standardized security protocols, which may include reminders about reading aloud, eye contact, and the use of scratch paper. However, your comments about how these interactions were handled are important and will be reviewed.
Your feedback has been shared with the appropriate internal teams and is appreciated.
I took my Missouri Real Estate…
I took my Missouri Real Estate licensing exam several times via the online proctor. I will never take an exam that way again. It crashed my first try made it through 16 questions & couldn’t get back on. Tried it again, passed the National portion then it froze & wouldn’t allow me to take the state so then there was more money lost. The 3rd time it froze again towards the end of the state exam while I was double checking answers, the proctor threatened to end the exam because I was talking as I was upset about it freezing! This is a terrible company, tech help wasn’t helpful.
5 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter technical disruptions during an online proctored exam, especially after multiple attempts. Completing the Missouri Real Estate licensing exam is an important step, and issues such as freezing or being disconnected can be highly stressful.
Online sessions can be affected by a variety of technical factors, and our support teams can review each attempt in detail to determine what occurred and discuss available options.
For assistance, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number so they can look into each of your exam attempts and provide further guidance.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Personal was really helpful and nice.
Personal was really helpful and nice.
They answered every question I had before and after the test.
16 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your positive experience. We’re glad to hear the staff was helpful and able to answer your questions before and after your exam.
Your feedback is appreciated and has been shared with the appropriate team.
Packages mid-advertised
The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for like a day. It was wild. I would not recommend anyone purchase this test. The only thing I felt I found useful was the verbiage and layout of the test, since it's been 15 years I got licensed.
14 maart 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when access to a practice test package does not match your expectations, especially when the number of available attempts is an important factor in your purchase decision.
Practice test packages vary by product, and access limits depend on the specific option selected. Our support team can review your order, clarify what was included, and assist with any access issues you encountered.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can look into this directly.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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