I do not know why the department of insurance in CA uses this company at all. I have had several agents take exams through PSI. They are super frustrating to deal with. Their customer service is ou... Toon meer
Bedrijf heeft geantwoord
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The center was noisy as the other test takers were very closeby. Some moving on the chairs and others typing it very loud. The seat was very uncomfortable because it did not had any hand rest. I had t... Toon meer
Bedrijf heeft geantwoord
My experience was the best anyone could have. When taking a proctored exam The staff is kind punctual, clean, competent and professional. The staff deserves the highest recommendation that I can give... Toon meer
Bedrijf heeft geantwoord
The 5.5 hour test requires 23 books, you do not allow enough space to organize and use the books, proctor said I could not pull up an additional desk even though one is available. Test centers need t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contactgegevens
Verenigde Staten
- psiexams.com
2,6
Slecht
2K reviews
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Shipping of materials takes too long.
Shipping of materials takes too long. You charged me twice for one item from the store. Your website is not user friendly at all.
30 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to experience delays in receiving your materials, encounter difficulties using the website, and have concerns about duplicate charges.
We recognize your concerns regarding shipping, billing, and the overall online purchasing experience. Your feedback is valuable as we continue working to improve our services.
Your feedback has been shared with the appropriate team and is appreciated as we continue to enhance our website and customer experience.
Extremely disappointed
I am extremely disappointed with my experience with PSI. My exam has been canceled or unavailable three separate times because the testing center did not have enough staff available to proctor the exam.
If this had happened once, I would have understood that unforeseen circumstances can occur. However, having it happen three times is completely unacceptable and demonstrates a serious lack of planning and reliability.
As a result of these repeated cancellations, I am now being forced to contact CCI to request an extension of my testing eligibility period through no fault of my own. This has caused unnecessary stress, wasted time, and has delayed my ability to take an important certification exam that I have been preparing for.
A testing company should be able to ensure that qualified proctors are available for scheduled exams. Candidates invest significant time, money, and effort into preparing, arranging their schedules, and often traveling to testing centers. Repeated failures to provide the basic service you are contracted to deliver are unacceptable.
I sincerely hope PSI addresses these staffing issues so future test-takers do not have to experience the same frustration.
30 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your experience. We understand how frustrating and disappointing it can be to have a scheduled exam canceled multiple times, especially after investing significant time and effort preparing for your certification.
We recognize your concerns regarding the repeated cancellations, testing center staffing, and the impact these delays have had on your testing eligibility and certification timeline. We appreciate the detailed feedback you have provided.
To allow our team to review your appointments and the circumstances surrounding the cancellations, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation numbers. This will help the team investigate your experience and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the reliability of our testing services and the overall candidate experience.
I was failed during the test with 0…
I was failed during the test with 0 warning due to subconsciously mouthing the words while reading in my head. I have a disability
26 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how upsetting it can be to have an exam session ended unexpectedly, particularly when you believe your actions were related to a disability.
Remote testing sessions are conducted under established security and proctoring requirements designed to maintain exam integrity. We recognize the importance of ensuring candidates have an opportunity to raise concerns regarding their testing experience and any accommodations that may be relevant.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
National Test thr says Washington state confusing
I ordered a teat that says washington state when I looked at it it said national. Why would it say state va national? I requested a refund and the response was basically that I couldn't read . State ve National pretty easy to read
20 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when a product's labeling or description does not align with your expectations, particularly when selecting study materials.
We recognize your concerns regarding the distinction between state-specific and national practice tests, as well as your experience with the refund request. Clear product information is important so candidates can make informed purchasing decisions.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our practice test offerings and product descriptions.
One of my worst experience ever
One of my worst experience ever
They asked me to show my entire home (online exam).
I paid $165 bucks for a CCMA exam it took two hours to get through to someone and I still didn't get the chance to take the exam .
When she(proctor) claimed she gave me asceses to take the exam. I was only able to see the answers and not the questions
I believe someone in the government should intervene.
27 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to experience technical difficulties and delays during a remotely proctored exam, especially after investing your time and paying for your scheduled appointment.
Remote testing requires security and environment verification procedures to help maintain exam integrity. We recognize your concerns regarding the technical issues you encountered, the exam display, and the support you received during your appointment.
To allow our team to review your exam session and investigate the issues you experienced, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you may have received.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the remote testing experience and candidate support.
Turned Away by staff member
On June 8, 2026, I drove from Houston to San Antonio to take the GB-98 exam. Despite arriving at the PSI testing facility at my scheduled time of 11:45 AM, I was turned away and told I could not sit for the exam because it would extend past their office hours. This is not my first negative experience at this location; I have previously had other incidents with the exact same staff member. While I have always found the personnel at other PSI testing centers to be highly professional, this staff member at this specific San Antonio branch consistently falls short.
8 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to travel a significant distance for a scheduled exam and then be unable to test as planned.
We appreciate your recognition of the professionalism you have experienced at other PSI testing centers, and we also recognize your concerns regarding your experience at this specific location. Feedback about testing center operations and candidate interactions is important and helps us evaluate opportunities for improvement.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience across our testing locations.
did not get email for practice test…
did not get email for practice test thus i missed the test signup deadline and will have to wait another year.
18 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how disappointing it can be to miss a registration deadline due to not receiving an expected email, especially when it affects your ability to test.
We recognize your concerns regarding the delivery of your practice test information and the impact this had on your exam plans.
For assistance with your practice test purchase and to have your concerns reviewed, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number. They will be able to investigate your order and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our services and communication.
Great Customer Support Experience
Awesome support from customer service team!
26 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our Customer Support team.
Providing responsive and helpful service is important to us, and it's encouraging to know that our team was able to assist you effectively.
We appreciate you taking the time to share your experience. Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your testing journey.
There is a whole scum scheme going on…
There is a whole scum scheme going on with this company. Ive been denied to asses my exam as i allegidly input wrong nationality. I have zero recollection for filling that information in, as well as i do not understand why this information should be asked if you are requiered to provide your identification focuments, which does in lued this information regardless. I was not the only one on a test day who was refused to seat a test. So clearly a scam.
Customer service is arrogant and refused to help to reshceddule or refund. I was talking to someone named Samon.
I am forwarding this issue to the action fraud and making a report to the police.
24 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to be unable to take a scheduled exam, particularly when you have questions about the registration information and the outcome of your appointment.
We recognize your concerns regarding the candidate verification process and your interaction with customer support. Identity verification requirements are an important part of maintaining exam security, and we appreciate your feedback regarding how the process and subsequent support were handled.
To allow our team to review your specific case, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any relevant case or ticket numbers. This will help the team investigate the circumstances surrounding your appointment and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
The home test was very stressful the…
The home test was very stressful the proctor first told me she could not hear me and made me restart my computer and kept asking me to move my hands
19 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how stressful it can be when technical issues and repeated instructions during a remotely proctored exam make it difficult to focus on your test.
Remote testing requires audio, video, and environment checks throughout the session to help maintain exam integrity. We recognize that repeated troubleshooting or proctor instructions can affect the overall testing experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the remote testing experience.
Practice Exam Needs an Update
This is the second year I've taken the practice exam and it's literally the exact same practice test you sold me last year. Word for word. Perhaps a yearly reprisal of the practice exam is worth the effort so as not to sell a duplicate practice exam to someone studying for the ACHA exam. If you're not going to update the exam, perhaps notifying the buyer that it's the same exam they bought the year prior is the ethical thing to do.
12 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your feedback. We understand your disappointment in purchasing a practice exam that appeared to be the same as a previous version without clear notification.
Practice exams are intended to help candidates prepare by reinforcing key concepts and familiarizing them with the exam format. We appreciate your suggestion regarding content updates and greater transparency when practice materials remain unchanged from prior editions.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our practice test offerings.
Glitchy Exam
The exam was incredibly glitchy the entire time I was taking it and made me skip an entire section, making my final score inaccurate. I contacted support about getting a retake or refund and was told there was nothing they could do, which is ridiculous for a $70 exam.
17 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter technical issues during an exam, especially when you believe they affected your ability to complete the test and your final results.
We recognize your concerns regarding the exam performance and the outcome of your support request. Technical issues reported during an exam require a detailed review to determine the circumstances surrounding the session.
To have your exam session reviewed, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers related to your previous inquiry. This will help the team investigate your concerns and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our testing platform and candidate experience.
TOTAL disaster
TOTAL disaster. They are terminating you mid test with absolutely no reason. They allow you to use paper and a pen, and basically, when you use that paper and pen, they punish you for looking away from the camera.
I am sorry, how can you use paper and pen without looking at the paper??
This is just a disaster company, and they will do everything to terminate you so that you pay their fees again.
22 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to have an exam session interrupted, particularly when you believe you were following the permitted testing procedures.
Remote testing sessions are conducted under established security and proctoring requirements designed to maintain exam integrity. We recognize that situations involving exam terminations can be concerning and may leave candidates with questions about how the requirements were applied.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve the candidate experience.
Never got to start my test
Spent 50 minutes trying to start my test for my new career. I had spent months preparing and took time off of work. Just to be left emailing and on the phone with an overseas call center getting no help or assistance. Im 23 not 75, Ive done test like these over 10 times. I mean maybe I was missing something but after 50 minutes of searching one would think it would be navigable. This website SUCKS
23 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to spend months preparing for an exam, take time away from work, and then be unable to begin your testing session due to technical or access issues.
We recognize your concerns regarding the exam launch process and the support you received while attempting to resolve the issue. We appreciate you taking the time to share your feedback.
To allow our team to review your exam session and the circumstances surrounding your appointment, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you may have received.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our testing platform and candidate experience.
It is one of the worst platform I have…
It is one of the worst platform I have ever used in my life. The technical
Issue is at there end and they put all blame at me during y exam and wasted my whole fees. I don’t have words to show how pathetic and worst platform it is! Highly recommend everyone to stay away from it.
6 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when technical issues disrupt an exam and leave you feeling that your concerns were not resolved as expected.
We recognize your concerns regarding the online testing experience and the support you received. Technical issues during an exam can require a detailed review to determine the circumstances surrounding the session.
To allow our team to investigate your experience, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you may have received. This will help the team review your exam session and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our testing platform and candidate experience.
Test Taking Observations
My complaint revolves around certain test questions that are not found in the manual. For instance, a test
question regarding NSR 618 statue that requires an employee to obtain an OSHA Certification card that
confirms they have completed a designated number of hours in certain OSHA training procedures.
Since there is no NSR 618 material in the manual I paid for, how is that fair for PSI to have that as a question on the test. I missed passing my 3rd test exam by one point because I had to guess at the answer to that question.
Another test question involved the ADA material. All the manual has to say about this subject is that a person can be covered under the ADA law if they have a physical or mental condition that impairs they're daily functions. After researching the requirements for those who qualify under ADA, it becomes apparent that the list is quite long and encompassing. My thought is that the manual should be updated to include a note that the student should become familiar with those who are covered under this program.
Looking back, I would say the majority of the test questions are well worded and clear. The majority of the answers are also clear and concise. There are a few questions in every test I took that seemed to me to be inconsequential relative to real life experiences that a contractor faces every day in their activities.
There is room for improvement on the part of PSI.
My message to the test preparers is:
Don't test for material that is not in the manual.
After all, what good is an open book test if the material to answer the question can't be found in the manual. (Case in point - NSR 618)
14 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to provide such detailed and thoughtful feedback. We appreciate your observations regarding the exam content, the study manual, and the areas where you feel additional information or clarification would better support candidates during their preparation.
We understand your concerns about questions covering topics that you believe were not addressed in the preparation materials, as well as your suggestions for expanding content related to subjects such as ADA requirements. Feedback like yours is valuable in helping us evaluate the accuracy, clarity, and relevance of our preparation resources.
For further review of the study materials and the examples you referenced, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number. Providing the specific topics or questions you identified will help the team investigate your concerns more thoroughly.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation materials.
Awesome information with great…
Awesome information with great explanation
13 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for your positive feedback. We're delighted to hear that you found the information helpful and the explanations clear and informative.
It's great to know that our preparation resources supported your learning experience. We appreciate you taking the time to share your comments.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. We wish you continued success in your testing journey.
Quick response
Quick response, knew exactly what I asked / needed and everything went perfectly.
16 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for your positive feedback. We're pleased to hear that your inquiry was handled quickly, that your needs were clearly understood, and that everything went smoothly from start to finish.
Providing timely and effective assistance is important to us, and it's encouraging to know that your experience met your expectations.
We appreciate you taking the time to share your experience. Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI.
PSI PRACTICE EXAM
The website was easy to use and the exams were easy to access, I also liked how at the end it showed you the sections and which section you had a higher score in.
8 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for your positive feedback. We're pleased to hear that you found the website easy to use and that the practice exams were readily accessible.
It's also great to know that the score reporting and section breakdowns were helpful in identifying your strengths and supporting your exam preparation efforts.
We appreciate you taking the time to share your experience. Your feedback has been shared with the appropriate team and is valuable as we continue to enhance our practice test resources. Best wishes on your testing journey.
Wish I could do less than one star
Wish I could do less than one star. I’ve never received such terrible assistance from a help line in my life. No one is aware of what’s happening and cannot provide actual assistance they just put in a ticket or shift blame. Customer support answers and you can tell they are multi tasking giving you about 10% of their attention. 6 hours on the phone and never solved my issue and refused to refund me after causing me to miss my test.
17 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to spend significant time seeking assistance and feel that your concerns were not resolved, particularly when it impacts a scheduled exam appointment.
We recognize your concerns regarding the support experience, communication, and the handling of your issue. Clear guidance and timely assistance are important, and we appreciate hearing when a candidate feels those expectations were not met.
To allow our team to review the circumstances surrounding your exam appointment and support interactions, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you may have received.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
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