I do not know why the department of insurance in CA uses this company at all. I have had several agents take exams through PSI. They are super frustrating to deal with. Their customer service is ou... Toon meer
Bedrijf heeft geantwoord
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The center was noisy as the other test takers were very closeby. Some moving on the chairs and others typing it very loud. The seat was very uncomfortable because it did not had any hand rest. I had t... Toon meer
Bedrijf heeft geantwoord
My experience was the best anyone could have. When taking a proctored exam The staff is kind punctual, clean, competent and professional. The staff deserves the highest recommendation that I can give... Toon meer
Bedrijf heeft geantwoord
The 5.5 hour test requires 23 books, you do not allow enough space to organize and use the books, proctor said I could not pull up an additional desk even though one is available. Test centers need t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contactgegevens
Verenigde Staten
- psiexams.com
2,6
Slecht
2K reviews
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A Smooth and Stress-Free Testing Process
I appreciate the professionalism of everyone at the PSI Testing Center. The team is always responsive, friendly, and efficient, allowing you to get checked in and focused on the exam.
Special shoutout to Sylvester and Matthew. I've taken several exams through PSI over the years, and they have been helpful every single time.
Thank you for providing a great testing experience.
10 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your experience. We're delighted to hear that you found the testing process smooth and stress-free and that our team provided professional, friendly, and efficient service.
We're especially pleased to hear your recognition of Sylvester and Matthew. It is wonderful to know that they have consistently provided helpful support throughout your testing experiences over the years.
Your kind words and feedback have been shared with the appropriate team and serve as valuable recognition of their dedication to delivering a positive candidate experience.
Thank you for choosing PSI, and we wish you continued success in your future endeavors.
Excellent Prep!
Excellent source to prepare for an exam. Detailed. Explains wrong and right answers. Highly recommend!
16 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for your positive feedback. We're delighted to hear that you found the practice materials detailed, informative, and helpful in preparing for your exam.
It's especially encouraging to know that the explanations for both correct and incorrect answers added value to your study experience and supported your understanding of the material.
We appreciate your recommendation and your comments have been shared with the appropriate team. Thank you for choosing PSI, and we wish you continued success in your professional journey.
The actual practice tests were good
The actual practice tests were good. The practice questions that are generated are off at times - sometimes they use words that are not conducive to the topic or definition, such as associating the word "beneficiary" with health insurance rather than subscriber. There was also a question stated as "Which insurance plans are commonly offered through the worksite (employer sponsored)? The options were dental, supplemental disability, Medicare, and Long Term Care Insurance. Medicare was presented as the correct answer, but unless there are words missing in the question - that does not make sense. There was another question (I can't remember it now), but the correct answer didn't make sense to me - when I asked the AI chatbot to explain, it explained that my wrong answer was correct and explained why the system identified correct answer was incorrect. For reference though, I passed my health exam with a 92% and my life exam with a 95%.
15 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found the practice tests helpful and congratulations on passing your health and life exams.
We also appreciate your observations regarding specific practice questions, terminology, and answer explanations. Feedback about question wording, answer accuracy, and content alignment is valuable, particularly when candidates identify items that may be unclear or potentially inconsistent.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources.
Worst customer service company on the planet
If I could, I would put zero Stars. The testing centers have wonderful people who are very helpful. However, their customer service is some of the worst I've ever experienced in my entire life. I reside in Portland, Oregon. I needed to get fingerprinted and they were trying to send me 6 hours away to Baker City or 4 and 1/2 hours away to bend or 3 hours away to Eugene. They had no knowledge that they had locations in Portland to get my fingerprints. Completely incompetent and I cannot recommend them in any way. This is the second time I've had to deal with them and the first time they lost my information for 6 months. I am not impressed. It's unfortunate we are forced to use them for our tests.
12 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when you experience difficulties obtaining information about available locations and feel that your concerns are not being addressed effectively.
We appreciate your comments regarding the testing center staff and are pleased to hear that your experience at the testing center itself was positive. We also recognize your concerns about customer support, communication, and the handling of your fingerprinting and account-related inquiries.
Your feedback has been shared with the appropriate team and is appreciated as we continue to work on improving the candidate experience.
Expert Programmer quit due to application faulty design and bugs
Install stopped twice and had to be restarted. Got to practice test and app disappeared off screen and was no longer active. No app was added to desktop so I had to search. Once found and launched I had to go through 3 steps before getting to exam. Once I finished exam I wanted to retake exam to make sure software was stable. Brought up software and this time got a session timed out response and is asking me to do a complete reinstall!!!
Masters in computer science, years of programming and application design and deployment with top consulting company in the world! This program is a disaster. Take your test at a testing center!
11 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to encounter installation difficulties, application behavior that does not meet expectations, and additional setup requirements when preparing for an exam.
We recognize your concerns regarding the software experience and the time spent troubleshooting issues before and after accessing the practice test. Feedback from users with technical expertise is valuable in helping us identify opportunities to improve our systems and processes.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our testing platforms and candidate experience.
Very degrading experience
One of the most degrading experiences I’ve ever had taking an exam. Not only was I berated because I had to look at the screen closely to see in focus (I wear a progressive lenses), I was not allowed to put my hands on my face, and most astonishing is when I went to adjust myself back in my chair after almost sliding off, they just cut me off and failed me. I was 80% done and almost 2 hours into the exam. I guess the proctor figured I was going to cheat by letting the top of my head go off screen while I scooted back. I hope this company either learns compassion or if they can’t learn humanity, they need to go out of business.
10 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how upsetting it can be to have an exam session interrupted, especially after spending considerable time testing and making significant progress toward completion.
Remote testing sessions are governed by security and proctoring requirements designed to maintain exam integrity. We recognize that the application of these requirements can sometimes be frustrating, particularly when candidates feel their actions were related to comfort, visibility, or normal movement during the exam.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve the testing experience.
They are absolutely awful made me go…
They are absolutely awful made me go through a environment check 4 times about an hour 15 minutes to join my text finally got in then I got kicked out just for repeating an answer choice to myself without any warning just automatically failed me
10 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter repeated check-in procedures and then have your exam session interrupted after investing significant time and effort to begin testing.
Remote testing sessions are subject to security and proctoring requirements intended to protect exam integrity. We recognize that situations involving exam interruptions or terminations can be particularly concerning and may leave candidates with questions about the process.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our testing services.
Psi …
Psi …. I’m not happy about this company they scammed me my money twice be careful with this company… doing the exam online the site doesn’t work when time to do your exam I have to call them multiple times to resolve the issue and only offer ticket num to refer to other agents they don’t do anything to help you … and claims it take 3-5 days to resolve and respond to a issue please be careful with this company they are low key scammers I had to call over and over and no proper responses and resolution I told them they have to reimburse me or reschedule they said they can’t do that be careful people be careful
1 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when technical issues prevent you from testing as planned and when you feel your concerns have not been resolved in a timely manner.
We recognize the impact that delays, repeated contacts with support, and uncertainty regarding next steps can have on your testing experience. Technical issues are reviewed on a case-by-case basis, and support tickets may require additional investigation before a determination can be made.
To allow our team to review your specific situation, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you have received. This will help the team investigate your concerns and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
They are so underrated
They are so underrated. Never satisfied with the technical team, customer service team and all. I have been waiting for response since long with no response.
Every time I called they reply same automated response.
8 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when you are waiting for a response and feel that your concerns are not being addressed in a timely manner.
We recognize your concerns regarding communication, response times, and the support experience you received. Providing clear and effective assistance is important, and we appreciate hearing about situations where expectations were not met.
If your inquiry relates to an exam appointment or testing issue, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. If your concern relates to a practice test or study materials, please contact ptsupport@psionline.com and include your order number.
Your feedback has been shared with the appropriate team and is appreciated as we continue to work on improving our services and support experience.
Roseville
Where i took my exam, they were friendly, helpful and very professional.
4 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We're delighted to hear that the team at the testing location was friendly, helpful, and professional throughout your exam appointment.
Positive feedback like yours is greatly appreciated and has been shared with the appropriate team as recognition of their commitment to providing a quality testing experience.
Thank you for choosing PSI, and we wish you continued success in your future endeavors.
Testing area perfect!
The staff were very professional in checking me in and checking me out. The room was adequate for testing.
6 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your positive experience. We're pleased to hear that the staff provided professional assistance throughout the check-in and check-out process and that the testing environment met your needs.
We appreciate your feedback regarding the testing location and staff. Your comments have been shared with the appropriate team and serve as valuable recognition of their efforts to provide a positive testing experience.
Thank you for choosing PSI, and we wish you success in your future endeavors.
Terrible Customer support and Online experience
The customer service and online test platform is a Joke. I spent over an hour trying to get my test up and running. My PC is new and there are no issues with it. The remote access cuts off when you start the secure browser so there's literally nothing they do except waste time. TAKE IT IN PERSON TO AVOID THE HEADACH. Its annoying but at least you wont lose the money and time. I am in the process of disputing the charge. Its hard to believe that states use this platform to manage there exam.
27 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to spend significant time attempting to launch an online exam, particularly when you believe your equipment meets the required specifications.
Remote testing can involve a variety of system, browser, and security checks, and we recognize that technical difficulties during the check-in process can have a significant impact on the testing experience.
Your feedback regarding both the online testing experience and customer support interactions has been shared with the appropriate team and is appreciated.
June 2026
The worst website and customer service. Tried to sign up for the EA exam. Only one location in the entire NYC and NYS area to take a proctored exam.
Contacted customer service with questions regarding the exam location. Initially, the customer service could not even find the exam in their directory but when he finally did find it, he stated thay have no access to information on it until July. On the PSI website you are able to sign up for the exam onlline and proctored but the company themselves have no access to the exam info??!! Seems very ridiculous. The previous company IRS used to proctor the exam was excellent, they should not have changed to PSI!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when you encounter difficulties obtaining information about an exam and finding a testing location that meets your needs.
We recognize your concerns regarding the availability of testing locations and the information provided during your interaction with customer support. Clear and accurate guidance is important when candidates are preparing to schedule an exam.
For assistance with your specific enrollment and testing options, please contact our Candidate Care team at cdcareweb@psionline.com and include any relevant details regarding your exam registration. If you have already scheduled an appointment, please include your exam confirmation number.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
Typical exam vendor that makes a profit off of you failing the exam
My experience is through the eyes of my spouse who was taking the broker affiliate "real estate" exam. We are both educated adults, each with several degrees in our field, and my wife recently had the desire to change careers. She is not going to be a realtor but for her position, had to take and pass the real estate exam. When I first Googled it for our state, the first time pass rate was 50%. That in and of itself is a major issue. This wasn't the Bar exam or the NCLEX, this was a test to be a realtor (no offense). I watch my wife painstakingly go through the first 60 hours of the curriculum, take copious notes, take and redo practice exams until she got a 100 on them, I quizzed her over the material and keep in mind, the test is not rote memorization, it's all application (to which a real life realtor wouldn't use 98% of this) from calulating amortization tables without a calculator to knowing under what circumstance is a promissary note released, and by who, and what information appears on a prommisary note, and does it potentially violate the Truth in Lending Act, and blah blah blah. I don't shy away from hard exams but a first time pass rate of 50% on a test for something that only requires 90 hours of prep is fishy. The cut score to pass is also 70, and each question has answers that are intended to trick you and are awarded different point values ranging from 1-4. Again fishy and geared more towards profit for the vendor and not accurately measuring what is needed to become a real estate agent. Needless to say my wife failed the first time around but not totally. She passed the state portion but failed the national portion with a 65. The problem really started when she went back to take the second exam (she only had to take the national portion), and again she failed, and again with a 65...this time though there were major testing irregularities as the WiFi kept shutting down, stopping the test, restarting, stopping, all while the clock was ticking. This was acknlowdged by the proctor and they told the test takers to go ahead and call customer service immediately to submit a test ticket and have the test invalidated so that they could take it again at no cost and it would not count against their failure attempts (a second failure attempt forces you to wait a full 30 days to retake the test, it also means that a third failed attempt results in your entire test being reset and you have to again pass state and national). My wife submits the ticket and they tell her it is a high priority ticket and it has been escalated to their "back door" team (what a name) and she would get a response in 2 to 5 days. She waits a full 7 busniess days after hearing nothing and calls on speaker phone. Clearly the call is fielded somewhere in the land of thick accents and poor english as the representative struggles to understand my wife. He keeps repeating the same line which is that he has "personally" escalated the already escalated ticket and we need to wait another 2-5 business days. She asks to speak to a manager and he put her on hold and every time he returned (it was like scene from Groundhog Day) he would repeat the same line that it has been escalated and we needed to call back in 2-5 business days. This happened three times, three times my wife asked to speak to a manager and all three times he came back and repeated the same line. So now it has already been two weeks of waiting for an "escalated" ticket and she still has not heard back. The whole process from being patted down and turning in phones and purses to take the exam to the poor testing environment and AWFUL customer service, this just feels like a check box money grab with poor test content, worse delivery, and abysmal customer service. Of course my wife is bummed that she failed, and she will continure to study her tail off but PSI Exams is just a bad service plain and simple.
25 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to provide such detailed feedback regarding your spouse’s testing experience. We understand how frustrating it can be to invest significant time and effort into exam preparation and then encounter concerns related to the testing process, technical disruptions, and follow-up support.
We recognize your concerns regarding the exam experience, the testing environment, and the handling of the support ticket following the reported technical issues. Feedback about communication, response times, and candidate support is important and helps us evaluate opportunities for improvement.
To allow our team to review the circumstances surrounding the exam session, technical interruptions, and the status of the support request, please have your spouse contact our Candidate Care team at cdcareweb@psionline.com and include the exam confirmation number as well as any existing ticket information.
Your feedback has been shared with the appropriate team and is appreciated. We value the time you took to share your experience and wish your spouse success in her future testing efforts.
None of the questions that were in any…
None of the questions that were in any of these exams were really on the PSI test.
31 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand your concern that the practice exam questions did not appear to closely match the content you encountered on your actual exam.
Practice tests are designed to help candidates review concepts and become familiar with exam formats and question styles, rather than predict specific exam questions. We recognize that differences between practice materials and exam experiences can be disappointing.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources.
Do not us PSI
PSI Customer support is beyond terrible. Just to register to take a test I had to call over 5 times and each time was told to continue to wait 2-5 more days. If you have the change, use another company like Pearson, Prometric or ExamSoft. PSI customer support does not care about its clients or their time in the slightest.
27 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when delays in the registration process require multiple follow-ups and do not meet your expectations for timely support.
We recognize the importance of clear communication and efficient assistance, particularly when candidates are preparing for upcoming exams. Feedback regarding response times and the support experience is valuable in helping us identify areas for improvement.
Your feedback has been shared with the appropriate team and is appreciated.
PSI test-taker service is horrible
PSI test-taker service is horrible, and PSI test-takers fail to get more money.
15 juni 2025
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your feedback. We understand that your experience with our testing services did not meet your expectations, and we appreciate you taking the time to let us know.
We strive to provide a positive and efficient testing experience for all candidates, and feedback regarding our services helps us identify areas for improvement.
Your feedback has been shared with the appropriate team and is appreciated.
Exam Preparations through PSI
Ordering a product and getting the same soon as per assurance was good. However, please ask/guide producers to keep improving the product (or book/contents) as per latest developments in the industry.
23 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for your feedback and for sharing your experience with our exam preparation materials. We're pleased to hear that your order was delivered promptly and met your expectations in that regard.
We also appreciate your suggestion regarding keeping study materials updated with the latest industry developments. Feedback like yours is valuable as we continually evaluate and enhance our preparation resources to better support candidates.
Your comments have been shared with the appropriate team and are greatly appreciated. Thank you for helping us improve our products and services.
ZERO
If I could leave zero, I would. Absolutely awful service. They’re rude, nitpicky, and do not understand tech. Disgusting attitude from their staff during testing. Totally clear table and environment for testing and the person is asking me to cover a washer and dryer in the back of the room 15ft away from me.
30 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when testing procedures and communication during a remote exam do not align with your expectations.
Remote testing requirements are designed to help maintain exam security and may include reviews of the testing environment beyond the immediate workspace. We recognize that these requirements can sometimes be challenging during the check-in process.
Your feedback regarding the testing experience and support interactions has been shared with the appropriate team and is appreciated.
All staff was well prepared and…
All staff was well prepared and friendly.
No issue with parking or finding the office, there was plenty of signage.
Testing room was comfortable, clean, and inviting.
Temperature quality was good.
Cleanliness was perfect.
I would recommend this testing location
21 mei 2026
Review zonder uitnodiging
Antwoord van Psiexams
Thank you for taking the time to share your positive experience. We're pleased to hear that you found the staff friendly and well prepared, and that the testing location was easy to find with convenient parking and clear signage.
It's also great to know that the testing environment was comfortable, clean, and welcoming, and that your overall experience met your expectations.
We appreciate your recommendation and your feedback. It has been shared with the appropriate team and serves as valuable recognition of their efforts. Best wishes on your testing journey.
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