Having cancelled my purely outdoors order which o made via Amazon due to non delivery by Evri o called purely outdoors. They told me to sell on Amazon they have to agree to using Evri. When you buy... Toon meer
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Placed an order with this company via Amazon, delivery claimed to have been made by Evry 4.01 pm today. No sign of my package of camping food and no sign of it on my property, no appearance of an E... Toon meer
Fantastic service from Purely Outdoors , we needed an item for our motorhome urgently for a wk end trip . Ordered Thursday afternoon not really expecting it to arrive on time . I contacted Purley Outd... Toon meer
Parcel arrived quickly but a cheaper version of the pan set we had ordered. Tried to resolve with company first and although initially offered a refund or the correct product time wouldn’t allow. Corr... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Camping. Leisure. Touring. The adventure begins here. Essential outfitting in outdoors and road equipment. Proud supplier of industry leading brands such as Outwell, Fiamma, Coleman and SunnCamp.
Contactgegevens
Eastboro Way 1, CV11 6RP, Nuneaton, Verenigd Koninkrijk
- purelyoutdoors.co.uk
2,9
Gemiddeld
88 reviews
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Excellent Customer Service
Their customer service is second to none. There was a fault on an awning we bought from them and despite the manufacturer taking no responsibility for the problem Purely Outdoors sorted it. They would be my 1st port of call for anything to do with camping in the future
21 juli 2020
Review zonder uitnodiging
Very good customer service
An item arrived with some cosmetic damage, probably from the courier. I emailed them with photographs and they replied immediately, were very apologetic and offered a replacement next business day or money off the item.
It was really excellent customer service.
I wouldn't hesitate to order from them again.
Thanks!
3 juli 2020
Review zonder uitnodiging
Do not buy from them
Do not buy from them, sent me the wrong item and would not send correct item until I returned the wrong one, very poor business approach!
2 juli 2020
Review zonder uitnodiging
Excellent prices and superb delivery…
Excellent prices and superb delivery service, arrived with DPD.
All well packed!
24 juni 2020
Review zonder uitnodiging
Absolutely fantastic
Absolutely fantastic, would highly recommend them, I will certainly be using again.
Were extremely helpful on phone, ordered items not listed on website for me, and subsequently added items for future purchase, superfast delivery both direct from them and stuff straight from manufacturer.
Cannot rate highly enough.
19 juni 2020
Review zonder uitnodiging
Terrible customer service
Worst customer service I have ever received ever. I bought 6 Coleman gas canisters, one was ok the other 6 didn't work. I bought them in March 2020 but due to lockdown, didn't need a new one til June 2020. When I contacted customer services a few times, they asked for photos of the canisters, advised me to try screwing in my stove to different levels of tightness. I complied, tried their suggestions, sent them photos. Then today I get a message saying sorry we can't do anything because you didn't report this within 30 days. No refund no replacement. How can any company sell products that don't work and then say tough, we are not going to help you in a fair and honest way. Purely Outdoors should be ashamed of themselves. First and last time I buy anything from them, and will not be recommending them to anyone.
15 juni 2020
Review zonder uitnodiging
AVOID
AVOID! BOUGHT A SUNCAMP AWNING, RIPPED FIRST TIME WE USED IT. REQUEST A REPLACEMENT WHICH THEY SAID WASN'T COVERED UNDER THE WARRANTY, DIDN'T WANT TO KNOW! I'VE HAD TENTS AWNINGS FOR 30 YEARS AND NEVER EXPERIENCE SUCH POOR QUALITY AND CUSTOMER SERVICES
22 oktober 2019
Review zonder uitnodiging
Very helpful company
Very helpful company. Bought a caravan cover from them last year. There was a manufacturing defect on it. They contacted the manufacturer for me straight away and got it replace. A lot of companies would have just fobbed me off to manufacturer directly. Would definitely use again.
25 april 2019
Review zonder uitnodiging
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