Puresilks Reviews 

87
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

I placed 2 separate orders for swatches. It took over a month to get the first order, and when it arrived, they were not the swatches I ordered. Apparently they were out of everything I ordered and in... Toon meer

Beoordeeld met 4 van de 5 sterren

So, the pros of this company: 1. A wide selection of natural fabrics at reasonable prices. 2. Customer support is quite responsive. Cons: 1. Fabric descriptions are often inaccurate—and I’m not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Puresilk are wonderful people to work with! My last project took a lot of time and Puresilk worked with me every step of the way with timely communications and suggestions. They never “dropped”... Toon meer

Beoordeeld met 5 van de 5 sterren

I think it’s the best experience for ordering fabrics. I’m so happy with the delivery, quick response and support by what’s app and of course with quality of silk and linen, which I ordered. It’s abs... Toon meer

Bedrijfsgegevens

  1. Stoffenwinkel
  2. Gordijnwinkel
  3. Stoffengroothandelaar
  4. Zijdewinkel

Informatie afkomstig van verschillende externe bronnen

Puresilks, pure silks, pure silks india, pure silks usa


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

87 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,3

Alle reviews

(87)

38 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Purchase with Confidence!

I am so pleased with my recent purchase of the prettiest pink silk dupioni. I thought it would be impossible to find a match for fabric that has been in my stash for over twenty years….finally I had the perfect use but was three yards short. Would I ever be able to find such a needle in a haystack? Well, I found the Puresilk website and was so impressed with the photography and in-depth descriptions of each fabric and the color choices were so plentiful.. Particularly useful were the close up photographs including the selvedge. I was able to examine the photographs and compare the colors and weave structure to my original fabric.
The package arrived today. I was anxious to open it……and voila! The match to my original decades old fabric is absolutely perfect. What a good company Puresilks is to take the time to give the customer such thorough visual and written information so we can purchase with confidence. Thank you!

30 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful customer service

I ordered samples of a fabric that was perfect for my project and went to order yardage and was told they had run out of this particular fabric. The customer service went above and beyond to manufacture another bolt that I could order from. I have searched years for a fabric for this project so I am beyond excited to have this fabric. It's high quality and gorgeous! Thank you so much and I cannot highly recommend pure silks enough!

18 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great fabrics and service

Ordered the first sample loved the fabric, fabric received as sample and I palced the order.
Subsequently ordered 3 additional samples and soon to place an order. I received the fabric in a week.

7 augustus 2024
Beoordeeld met 5 van de 5 sterren

Good experience

I was hesitant to order from this company based on some of the reviews, but they have such a great inventory of beautiful fabrics that I had to give it a shot. I ordered several swatches which were very generous in size compared to ones from other companies. The fabric I chose arrived quickly. I made a mistake in the yardage that I needed and had to order more, and that arrived quickly as well. I would highly recommend getting swatches first because, as with all online shopping, photos often are not the best representation of the real item.

15 mei 2024
Beoordeeld met 5 van de 5 sterren

Puresilks products

Puresilks have the most gorgeous silk products. They are reasonably priced and the company goes the extra mile for customer service.

28 juli 2024
Beoordeeld met 1 van de 5 sterren

Cheating with meterage and fabric width and composition lies

First of all: they cheat on the size of the fabric. The width and length of the fabric does not correspond to the declared ones. They should have cut 1 yard, the width of the fabric is 59 inches. I received 0.88 yards with a width of 48 inches. And the composition of the fabric is questionable, I saw this fabric on amazon from the same seller with the same photos of the fabric and the composition is stated as viscose, wool, silk, nylon.

27 juli 2024
Review zonder uitnodiging
Logo Puresilks

Antwoord van Puresilks

Dear Elza,
We cannot find any order under your name on our website for us to look into the matter, please do email us on admin@puresilks.us with your order number so we can assist you on the same and help resolve the inconvenience caused to you.

Our listings on amazon are transferred from the website, so the description is exactly the same. We have no product with the composition as viscose, wool, silk, nylon together. Please assist us so we can help you.

Beoordeeld met 1 van de 5 sterren

Had a good experience the first time I…

Had a good experience the first time I ordered. Fabric was shipped by DHL directly to me and I received it in 4 days. Needed more and reordered. This time shipped it by DHL to the post office and now the post office won't be delivering it for 14 days. They sent a note saying this costs them twice as much and will get to me faster. Pure Lies. Do not order from this company.

12 juli 2023
Review zonder uitnodiging
Logo Puresilks

Antwoord van Puresilks

Dear Jane, you placed an order with standard shipping both times, there was express shipping available, since the first order was larger in size we expedited your shipping at our cost, your next order was for 3 yards of fabric, and you paid 12$ shipping, hence shipping by dhl would not be feasible as you can imagine. Our page clearly says standard shipping takes 2-5 weeks and we will still made sure it was delivered in 2 weeks.

Beoordeeld met 1 van de 5 sterren

Bought four different fabrics

Bought four different fabrics, all were on the pricey side (over $40 per yard) , ALL turned out to be synthetic not silk. Promised refund, didn't follow through. Finally got my money back via my credit card provider but it was a complicated process. Google this company, many unhappy customers out there and they also go by several aliases.

7 december 2019
Review zonder uitnodiging

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