PureTalk Reviews 

I brought my cell phone and it’s a iPhone 16 I needed a phone number it needed to be in recovery they gave me a number but not the area code I wanted but took it for a trusted number for recovery about a week or so I asked for a Samsung phone for the homeless veterans they sent me one an said when it comes put the sim in phone and call to activate it I did I said don’t touch the iPhone in recovery well what ya think they zapped both phones will the same number like the number for the Samsung it was zapped into the iPhone too this phone got kicked out of recovery I had to wait till Samsung phone was activated when it came up to work I called them back I said why did you do that the same number on both phones she acted weird then she said I will send you a sim for the iPhone where does it go she tried to say then she said oh that a eSIM I said why did you kick it out of recovery she said call Monday recover the number I did I said you have my number she said no it went to some one else the trusted number in recovery my phone was compermised had so much with the phones the one I had when got the number it went back and had to get anther one gave me 200.00 for the one then paid another at 400.00 from that time on was just hell ment miles to apple my opinion she did not have the smarts to do the job she was out to do I say sick

Very helpful. Very easy to transfer to this carrier. Phone seemed to have a new lease on life! Amazing walked around d all the dead spots on a conversation and no hesitation or dead zone with Pure Talk! ☆☆☆☆☆

I have Verizon before this. This is the second time that I've come back to you guys. I drop more calls since you switched to AT&T Towers. I might have to go back to the gun hating Verizon Wireless because I need my phone I work on the road. I drop more calls than I have ever it's unbelievable people can't get a hold of me they can't talk to me phone is constantly cutting out. I do not like that supposedly you guys did do the AT&T Towers. Well they suck if this doesn't change I am going to have to go back to Verizon you guys need to figure something out

The lack of AT&T towers in my area, I tend to drop calls and texts won’t send when off wireless, Chloe has much of the same problems, worse carrier in substance to T-mobile, less expensive yes, I got what I paid for

My cellphone plan with PureTalk is about half of what I was paying for Verizon, I get twice the hotspot data, and I find that the coverage works better in remote areas while camping.

Most everÿthing customer service,american based but that don't mean they all speek good clear english.

We signed up for one line at $25. We are being charged $35+. Svc is great though. Need g to add a second line but questioning the cost.

I have in general a good experience with literal. My only issue is my data speed is slower than when I had Verizon. I also have areas where my wife-who still has Verizon- is able to have connection but I am dead. 90 plus percent happy with portal and I am saving money!

Allison was sooooo wonderful.... very patient and did a great job facilitating between 3 folks. She was great!!!!! Also the price is terrific and your hours of service are awesome! I have recommended PureTalk to a ton of folks! just sayin...... you rock!

My coverage is not what your maps show. My phone barely / intermittently works at my home. It's not that good anywhere. I don't care for the way the interface on my phone is set up.

I was told years ago when I was a salesman…”you’re as good as your last sale”. With that said, PureTalk is as good as my last experience.
I receive an email Saturday saying PT had difficulty getting paid that day… and warned that Sunday at 8:00 pm both my wife’s and my phones will be SHUT OFF…
Then Sunday morning during church I receive a text warning me about the impending “cut-off”! So Sunday afternoon, I get online banking, charge “successful”, I call credit card… charge “approved”! Now I call PT… she says, “I show it paid sir, probably just a glitch” … “why then am I getting “final chance” warnings, how about a thank you, sorry we sent rude “pay up” message?” Of course she said, “I’ll bring it up at our next meeting…” sure you will. I have NEVER called for service after the first day…which was 5+/- years ago. “Veteran owned” now means about as much as Xxx treme Pick-Up trucks or X-treem Razors 15 years ago.
I buy PureTalk because of their politics, conservative views/values, however, I will NOT tolerate, poor service or rudeness from anyone. Step carefully PT.

Helpful and knowledgeable agent who knew all that I needed to resolve my problem. Can't ask for better support!

So far, PureTalk is delivering reliable services; call clarity, no drops, customer service availability. About a month in to your service I ran into a not so "friendly" CS rep, but I discussed it with the supervisor. All resolved. I am just grateful you have CS available to help.
I am glad I have this opportunity to provide you with some other issues that I think need work. 1. Voice mail improvements; dial ins is like having a voice mail machine at home, this system is out of date. Visual voice mail would be useful. Having to listen to all the numbers being read off is inconvenient in terms of time. 2. Provide your customers at time of joining puretalk with written instructions or email on your systems, so customers can understand and set up their new systems on their phones, I had to call CS after 30 days to find out about voice mail, shouldn't have to do that. 3. Provide an improved method of notifying they have voice mail; sometimes I don't even know that I have had a voice message. The notification only flashes very quickly and I don't stare at my phone all the time, maybe a text message would improve communication. I cannot believe that creating these improvements would increase costs to your customers significantly. If nothing else, it may retain them and they would have no problem paying a bit more for them for the convenience as long as we don't have to pay the same prices that big companies charge like Verizon. When you make the improvements, also please provide your customers with an email on what services have improved and how to manage them and what to look for. This type of communication is what will set you apart and provide you with more of the Market share from Verizon and others. thank you

We are mostly satisfied with the service. We have difficulty with some calls connecting. Some experience a delay and some drop. We have been happy wth your customer service team.

I had the best service from a wonderful employee named Shekinah who helped me every step of the way with moving my mobile service from T-Mobile to Pure Talk Wireless.

Got the steal of a lifetime for $15 a month for the first three months.

I am thankful to have such great service from the believing community

Customer service was good. Cell service seems good so far. It seems as though the internet is slightly slower than it should be.

Seamless conversion from AT&T. Absolutely no change in service or performance.

Disappointed no senior discounts, but still saving $75 / month!

My experience is always great as it was this too!
Pure Talk is a Great American Company!
💪🏻😊👍🏻

I switched over from Verizon and I was scared that the service wasn't going to be the same, but its GREAT!!
So glad I switched and my payment is half of what I was paying Verizon.
Thank you so much and also because your a conservative company made my decision easy!!