Puzzle Post Reviews 

762
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

I pre ordered a taskmaster puzzle. I was kept up to date on progress and shipping. Royal mail was use for delivery. Very impressed with communication throughout. The puzzle itself was great quality an... Toon meer

Beoordeeld met 5 van de 5 sterren

Outstanding customer service, emailing me about a refund and replacement item I needed before I even had chance to get in touch- truly customer focused and something most businesses could learn from.... Toon meer

Beoordeeld met 1 van de 5 sterren

Puzzle uses ai generated content for many images and all audio, making many things unclear and confusing. Puzzles overall are poorly designed and unintuitive due to red herrings that are correct and n... Toon meer

Beoordeeld met 5 van de 5 sterren

A great gift for a friend of mine--and excellent customer service when I accidentally put in the wrong address (I blame the Shop app, but it was probably my fault). Quick shipping, easy ordering, and... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel
  2. ook in
  3. Bedrijfscadeau leverancier
  4. Feestwinkel
  5. Speelgoed- en spellenfabrikant
  6. Spellenwinkel

Geschreven door het bedrijf

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

762 reviews

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3 sterren
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4,4

Alle reviews

(762)

172 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Experienced puzzlers left disappointed…

Experienced puzzlers left disappointed .

We have bought these for years and completed many of them. We complete other company versions too (exit for example) so we know what we are looking for.

My disappointment comes in two ways

1- we received an envelope with several clues missing this year and have had no reply from puzzle post despite emailing them proof.

2- In one of the packs we had this time one of the clues was impossible to solve for us as very experienced puzzlers - even after reading the answer their solution just didn't work.

3 januari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Sam,

I'm really sorry that your game was missing a piece. We always offer a resolution when that happens, but I can't find any contact from you. Could you please reach out again to theteam@puzzlepost.uk so I can assist?

I'd also like to know which game you played so I can look into the answer that you think doesn't work, in case we need to correct the clues.

I'm sorry that this experience was disappointing for you, but I hope that we can make up for it.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Brilliant customer service and great Taskmaster advent calendar.

I pre-ordered a Taskmaster advent calendar. My parcel was lost by Royal mail, Puzzle Post customer service were amazing and sent another out so I had it in time for 1st December. The advent calendar was brilliant too, we enjoyed every second of it, we'll worth the money.

1 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks so much for taking the time to leave a review! It's great to hear how much you enjoyed the Advent Calendar. I'm glad we could help out and get a replacement to you in time! - Tom

Beoordeeld met 2 van de 5 sterren

We recently played ‘The Deceit’

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing…

We were given up to 5 copies of some pieces of evidence, but then 0 copy of one crucial piece! This really ruined it at the end for us.

Puzzles were pretty basic and disappointingly didn’t all link together. It was just looking at one piece of evidence at a time.

Limited storyline and character development.

Overall, there are other at home escape room companies we’d recommend first…

2 januari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Lucy,

I'm really sorry that your copy of The Deceit was missing a piece. Please reach out to theteam@puzzlepost.uk so I can sort something out for you.

Aside from that, I'm sorry that you found the contents of the game to be disappointing. We're always looking to improve, so I appreciate your feedback.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

It was a gift and was accepted well as…

It was a gift and was accepted well as it had been the second one that I had bought them and they really loved the first one.

11 december 2025
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks for leaving a review, Annie! It's great to hear that the games are making for great gifts. - Tom

Beoordeeld met 5 van de 5 sterren

Best Advent calendar ever!

I was so excited that I was able to nab one before they sold out! My 13 year old and I are big Taskmaster fans (watching on YouTube from the U.S.) It was wonderful having something fun to do together every day through December. The puzzles were just the right level of clever but not impossible. And there were so many inside jokes and Taskmaster lore crammed in. This is clearly designed by people who know and love Taskmaster, it's not just branded that way. It's Taskmaster through and through. Inside each door was a room in the house and there were multiple times we had to go back and find rooms or items from previous days. We were really careful to put everything back together (even at the end, which seems like it might truly be the end of the calendar, it was easy to reassemble) and we're passing it on to a family friend who is a huge Taskmaster fan and doing it for January! Really good quality.

25 december 2025
Review zonder uitnodiging
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Antwoord van Puzzle Post

Hi Robin,

Thanks so much for sharing your experience with the Taskmaster Advent Calendar!

It's great to hear how impressed you were with it. Our product team poured a lot of time and care into it, so we're so pleased to hear this feedback.

Nice to hear your calendar is getting a second life as well!

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Great fun

Great fun! Good quality. Games for later.

11 december 2025
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Joanne,

Thanks for taking the time to leave a review!

All the best,
Tom

Beoordeeld met 4 van de 5 sterren

missing multiple pieces but still fun

We had a lot of fun solving The Blunder but unfortunately our envelope was missing two clues. Luckily we were able to go through their customer support and find them quickly but it had us quite lost for a while.

31 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Julie,

Thanks for taking the time to leave a review. I'm so sorry that your copy of The Blunder was missing two of the pieces, but I'm glad to hear that we were able to help resolve the mistake.

I hope you enjoy more of our games in the future :)

All the best,
Tom

Beoordeeld met 1 van de 5 sterren

Was given The Confession as a Christmas…

Was given The Confession as a Christmas gift. I love puzzles and couldn’t wait to get stuck in but what a disappointment. Some of the puzzles were doable but others were obtuse and made no sense. We’re smart people but we were just stumped by this. The clues are as unhelpful as the rest of the game. Gave up after half an hour. Will pass it onto some friends and see how they get on. Maybe it was just us?

31 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Andrea,

I'm sorry to hear that you didn't enjoy The Confession. The clues are there to help when you get stuck, so it's disappointing to hear that you found them unhelpful. We're always looking to improve, so I'd be keen to know if you have any more specific feedback.

In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.

All the best,
Tom

Beoordeeld met 4 van de 5 sterren

We loved this

We loved this, we were slow to get going but soon got in to the swing of things. Only problem was that the Script was missing. We had to get the answer for that one. Such a shame, but otherwise great fun.

31 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Beth,

It's great to hear that you love the game! I'm really sorry that you were missing the script. Each game is packed by hand and clearly a mistake was made in this case, so I do apologise.

If you haven't already, please reach out to theteam@puzzlepost.uk so I can sort something out to make up for the missing piece.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Fantastic fun

Fantastic fun, challenging and everyone in the family was able to contribute!

30 december 2025
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thanks for taking the time to leave a review, Michael! - Tom

Beoordeeld met 4 van de 5 sterren

Took us a very long time

Took us a very long time, with a couple family arguments, but it was all for the fun of the game

30 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks for leaving a review, Will. I'm glad to hear you enjoyed the game you played, even if it did take a while and cause some conflict!

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Great puzzle activity for all the family!

I completed 'The Inheritance' with my family over Christmas - it was a great experience and the puzzles were of a good difficulty. It is definitely suitable for families, as there were puzzles solvable by all ages, although this did mean that with 8 of us we got through it very quickly! It was a good activity for an afternoon, though. The customer service is excellent - I found a small issue with a website in the puzzle, and the customer service team offered me another product for free as compensation! Overall, would definitely buy again - especially perfect for a Secret Santa present :)

26 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Anna,

Thanks for sharing your experience of playing The Inheritance. It's great to hear how much you enjoyed it and I'm really pleased that I could help to make up for the issue with the website.

I hope you enjoy more of of games in future :)

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Claudia came for Christmas!

We were given Traitors Crackers for Christmas Day and had the best time. Really clever well thought out game, that actually worked. We all really got into the traitor/faithful vibe and had a great time doing the challenges and particularly the round table moment. One of our party took the Claudia role, (in full fancy dress!) and apart from being very funny it was rather useful for those who were not very App savvy. Loved it…what’s next…

25 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Emma,

It sounds like you had a fantastic Traitors-themed Christmas Day! Thanks for taking the time to share your experience :)

All the best,
Tom

Beoordeeld met 1 van de 5 sterren

Online game accessible

The game requires WhatsApp but apparently the number that the game- the insider- uses no longer is on WhatsApp

29 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Phoebe,

I'm really sorry that you couldn't get started with The Insider and apologies for the delay in getting back to you.

If you haven't already, please email us theteam@puzzlepost.uk so I can get you started with the game and sort something out by way of apology! Unfortunately, we had a tech issue that meant we had to change the number for it.

I'm very sorry for the inconvenience.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Taskmaster Advent Calendar was great!

My daughter bought (4) of these for (4) couples to complete. Everyone gave status updates each day, alot of fun for us Taskmaster fans here in the US. The game was well made and innovative, hope there is one next year.

25 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Wow! Fantastic to hear that about this collective Taskmaster fun. Thanks for taking the time to leave a review. Watch this space for volume 2 👀

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Brilliant Taskmaster Advent Calendar…

We had the Taskmaster Advent Calendar and it was brilliant. Very well made and very high quality. The puzzles were fun and inventive. It made us laugh and scratch our heads at times too.
Can't wait till next year's one ! In fact I'd like one for every day of the year :)

1 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks for taking the time to leave such a lovely review! We're really glad that the hard work of our team translated so well and you enjoyed the calendar. - Tom

Beoordeeld met 5 van de 5 sterren

Bought the Taskmaster advent calendar…

Bought the Taskmaster advent calendar for my husband. What a blast, we had so much fun trying to work out the clues. Some we managed quite quickly, some took a little longer.
Will definitely be getting another one for next year.

1 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Great to hear that you had a blast with the calendar - thank you for the lovely review! - Tom

Beoordeeld met 5 van de 5 sterren

Taskmaster Advent Calendar - winner!

The Taskmaster Advent Calendar is outstanding. (No spoilers.)!I can highly recommend this to fans of the show. Splendid puzzles. Inventive “out of the box” ideas and even interactive tasks! If there is a 2026 edition, I am definitely getting it. It was great fun working out the puzzles with the family. It was rarely just one person solving. Usually a team effort. Great fun.

25 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks so much for taking the time to leave a review! It's lovely to hear how much you enjoyed completing the Advent Calendar with your family. The team put a lot of time and care into it, so they're so pleased that it translated so well.

Watch this space for volume 2 👀

All the best,
Tom

Beoordeeld met 1 van de 5 sterren

Very disappointing game

Very disappointing game. Very difficult to follow and once you have worked out the code the endgame is ridiculously underwhelming I would absolutely not recommend!

28 december 2025
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Heli,

I'm sorry to hear that you found the game you played difficult to follow and were underwhelmed by the ending. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.

In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.

All the best,
Tom

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