I pre ordered a taskmaster puzzle. I was kept up to date on progress and shipping. Royal mail was use for delivery. Very impressed with communication throughout. The puzzle itself was great quality an... Toon meer
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Lees wat reviewers zeggen
Outstanding customer service, emailing me about a refund and replacement item I needed before I even had chance to get in touch- truly customer focused and something most businesses could learn from.... Toon meer
Puzzle uses ai generated content for many images and all audio, making many things unclear and confusing. Puzzles overall are poorly designed and unintuitive due to red herrings that are correct and n... Toon meer
A great gift for a friend of mine--and excellent customer service when I accidentally put in the wrong address (I blame the Shop app, but it was probably my fault). Quick shipping, easy ordering, and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Contactgegevens
Verenigd Koninkrijk
- theteam@puzzlepost.uk
- puzzlepost.com
4,4
Uitstekend
762 reviews
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Great puzzles
Great puzzles, but we were missing 1 document, luckily it could be found on their website. Will deffo be buying more!
14 februari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Max,
Thanks for the review!
I'm really sorry that your game was incomplete. I may already be in contact with you to make up for this, but if not please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
Puzzles were fun but we didn't have the…
Puzzles were fun but we didn't have the introduction letter so we were very confused the whole time. Also missing one of the cheques so that puzzle was possible
14 februari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Jordan,
I'm really sorry that your game was incomplete. I believe that I am already in contact with you to make up for this, but if not please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
Antwoord van Puzzle Post
Thanks for the review, Jack! It's great to hear that you enjoyed the game :)
Happy puzzling,
Tom
Fun but difficult puzzle at times
We really enjoyed the fact this was an escape room but we could sit on the sofa and do it! We definitely needed to use the clues on occasion but they were helpful to know we were on the right track.
14 februari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
It's great to hear that you enjoyed the game! Thanks for taking the time to leave a review :) - Tom
The game i bought was great but there…
The game i bought was great but there was a problem with questions being repeated so instead of 6 rounds of the 1% Club there were only 4.
However Puzzle Post were very helpful and refunded me and gave me a complimentary game for the inconvenience.
12 januari 2026
Antwoord van Puzzle Post
Thanks for taking the time to write a review, Lynn! I'm really sorry about the issue with your box of crackers, but I'm glad that we could make up for it in the end. Happy Puzzling :) - Tom
Excellent customer service
We had an issue with an order and puzzle post were very responsive and offered compensation. I was very impressed with their customer service. Would be happy to order from them again.
14 januari 2026
Antwoord van Puzzle Post
I'm glad that we could help to make up for the issue with your order. Thanks for taking the time to leave a review :) - Tom
Antwoord van Puzzle Post
Thanks for the review! :) - Tom
Excellent customer service and great fun to play
Excellent customer service when we had a missing piece.
There's a range of sets we have used both adult and kids (horrid Henry)
We regularly gift these to people who are hard to buy for!
18 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Amy,
Thanks for taking the time to leave a review! It's great to hear that you enjoy the games and we made a good impression with our customer service.
Happy Puzzling! :)
Tom
Mixed
One really good game (about a dog show) and one terrible one that didn’t make any sense (the disappearance).
24 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Rachel,
I'm glad to hear that you enjoyed Who Let The Dogs Out. Although it's disappointing to hear that you thought The Disappearance was terrible.
It would be great to know if you have any specific feedback on The Disappearance. If you'd like to share your feedback, please do reach out to theteam@puzzlepost.uk
All the best,
Tom
So imaginative
Very, very imaginative both in conception and materials. Beautiful.
17 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for leaving a review, John! It's fantastic to hear how impressed you are with our games.
Happy Puzzling! :)
Tom
the taskmaster advent calendar was so…
the taskmaster advent calendar was so fun
24 december 2025
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for leaving a review! - Tom
I have played two games to date
I have played two games to date, and intend to complete the set, really well presented and gets the old grey cells working!
I have had direct contact with the business for a slight issue with one of the games which was addressed and resolved promptly with kindness and generosity
This company’s customer service and support is top notch!
27 december 2025
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Jane,
Thanks for taking the time to share your experience. It's great to hear that you've been impressed by the games and I'm glad that we could help out with the issue you had.
Good luck completing the set!
All the best,
Tom
Really fun puzzles
Great product and service. A piece was missing - found an easy workaround online, and their customer service response was quick and helpful.
2 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Paul,
Thanks for sharing your experience. It's great to hear that you have been impressed with both the game and our customer service!
All the best,
Tom
I wish I could give them 5 stars but...
I really wish I could give Puzzle Post 5 stars, but I have to knock one off as the Taskmaster Christmas Crackers had three crackers with exactly the same contents. This was less of an issue for the table and after dinner tasks, but ruined the secret task element of it as so many people were doing the same thing, so there was no secrecy involved at all, and it was just too easy to guess everyone's tasks.
However, an email to Tom in customer services resulted in a full refunded AND an extra game by way of apology. Their superb, no-quibble customer service, with such a generous offer, is a cut above the usual and exceeded our expectations on the outcome. Thank you!
8 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi there,
Thanks for taking the time to share your experience. I'm glad that I have since been able to help make up for the issues with your crackers, but I am nonetheless sorry for the disappointment caused.
I hope you enjoy the complimentary game and more of our products in future :)
All the best,
Tom
Fun little puzzle, but not so fun surprise 😅
The game promised 30 brand new questions, yet I somehow ended up with 7 duplicates. Not exactly the 1% experience I was hoping for!
That said, after a bit of friendly back-and-forth, Tom stepped in and made it right by sending me two complimentary games for free. Great customer service in the end — mistakes happen, but owning them counts 👍
8 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Terence,
Thanks for leaving your feedback. Once again, I'm really sorry about the faults with your crackers. We completely understand the disappointment which these mistakes cause. Rest assured, we've communicated these issues with our manufacturing partner and will be working with them to improve the quality control of the 1% Club Crackers.
I'm glad that I could help reach a resolution, even if it did take me a second look to appreciate the number of issues with your box of crackers.
I hope you have fun playing the complimentary games :)
All the best,
Tom
Taskmaster 2025 Advent Calendar
We bought the Taskmaster 2025 Advent calendar. It’s the best Advent calendar we’ve ever had. Our family opened it every night after dinner. We looked forward to each each night.
Some of the Tasks were tricky, some a bit easier. It was so clever. All linked. Looking forward to the 2026 version ☺️
1 december 2025
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Claire,
Wow, high praise indeed! Thank you for the lovely review. I'm so glad to hear that you and your family had so much fun completing the calendar together.
All the best,
Tom
The Taskmaster Advent calendar was…
The Taskmaster Advent calendar was absolutely brilliant!
We loved solving all the clues every day and the attention to detail was first class! It was very much in keeping with Taskmaster tasks and some days had us really flumoxed but we always got there in the end. Sometimes I came to work, thinking about the task all day and the things we could try.
It was put together really well and very good quality and I cannot wait for our 2027 one.
24 december 2025
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Sarah,
Thanks for taking the time to share your experience! It's great to hear how much you enjoyed the calendar - fun that gets you thinking is what we're all about :D
All the best,
Tom
Fantastic customer service & really fun product
I bought the TaskMaster Advent Calendar 2025 from Puzzle Post. It was supposed to arrive mid/late Nov but they contacted me to say it was in a jam with the delivery company (I was unaware) and they were sending a new one out on next day delivery. Great customer service! New one arrived in time for Dec 1st.
My 12yo son and I had such a fun time with the TaskMaster advent calendar. Beautifully made. Fun little tasks/riddles/clues to complete (each one lasting only a couple of minutes each day) in order to find the next day's door. Will be highly recommending it to friends and family, and taking a look at what else Puzzle Post make for next year.
7 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Katherine,
Thank you so much for taking the time to write about your experience with the Taskmaster Advent Calendar. I'm glad that we could impress with our customer service!
It's great to hear how much fun you and your son had with it! I hope you enjoy more of our games in future :)
All the best,
Tom
We bought the Taskmaster advent…
We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs an award! If there’s a 2026 version we’ll be ordering. Well done on such a brilliant product.
24 december 2025
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Alex,
Thanks for the lovely review! It's fantastic to hear how much you liked the design and enjoyed completing the tasks.
Watch this space for volume 2 👀
All the best,
Tom
Genius
Overall genius! Really enjoyed it and made me look forward to another task!
5 januari 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for the review, Andrew! - Tom
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