Puzzle Post Reviews 

762
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I pre ordered a taskmaster puzzle. I was kept up to date on progress and shipping. Royal mail was use for delivery. Very impressed with communication throughout. The puzzle itself was great quality an... Toon meer

Beoordeeld met 5 van de 5 sterren

Outstanding customer service, emailing me about a refund and replacement item I needed before I even had chance to get in touch- truly customer focused and something most businesses could learn from.... Toon meer

Beoordeeld met 1 van de 5 sterren

Puzzle uses ai generated content for many images and all audio, making many things unclear and confusing. Puzzles overall are poorly designed and unintuitive due to red herrings that are correct and n... Toon meer

Beoordeeld met 5 van de 5 sterren

A great gift for a friend of mine--and excellent customer service when I accidentally put in the wrong address (I blame the Shop app, but it was probably my fault). Quick shipping, easy ordering, and... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel
  2. ook in
  3. Bedrijfscadeau leverancier
  4. Feestwinkel
  5. Speelgoed- en spellenfabrikant
  6. Spellenwinkel

Geschreven door het bedrijf

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

762 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(762)

172 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 maart 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Beoordeeld met 4 van de 5 sterren

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 maart 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

Beoordeeld met 3 van de 5 sterren

Some puzzles were two easy and some too…

Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time

1 maart 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thanks for your feedback, Clara. Getting the difficulty level spot on is always a challenge, but we do conduct internal and external testing to try to ensure that the games are well-balanced and great fun! - Tom

Beoordeeld met 5 van de 5 sterren

We thought that is was an exhilarating…

We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤

28 februari 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thanks for the review, I'm glad to hear that you enjoyed the experience! - Tom

Beoordeeld met 5 van de 5 sterren

Exceptional quality

Love this company and their games! We've done two so far (the Christmas Confession one, and the Underdog), and have loved both. Both with 2 people took about 3 hours with a hint right at the end (could probably be quicker with more people or more hints!).
Exceptional quality with both the puzzles and the materials.
Love it and will be buying another one soon!

27 februari 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thanks for this lovely review, Rhea! I'm really pleased to hear how much you like our games. I hope you have great fun with the next one.

Happy puzzling :)
Tom

Beoordeeld met 5 van de 5 sterren

Really enjoyed

Really enjoyed - it was an enjoyable, but not too taxing game.

25 februari 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

I'm glad you enjoyed the game, Neil. Thanks for the review :) - Tom

Beoordeeld met 5 van de 5 sterren

The Zoo

Did the Zoo with my daughter who loved it she wanted to do it again right after finishing it 5 stars!

24 februari 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

It's fantastic to hear that your daughter loved The Zoo! Thanks for taking the time to write a leave a review, Adam! - Tom

Beoordeeld met 4 van de 5 sterren

It wasn't clear we could have 2 digit…

It wasn't clear we could have 2 digit numbers as the code i assumed it would be one through 9 jumbled

23 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Leilani,

I'm sorry that this wasn't clear to you. We do explain in the introduction letters for each game that each part of the code is a number between 1 and 100.

I hope you still enjoyed the game!

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Really fun!

21 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks for the review, Ryan. Great to hear that you enjoyed the game!

Happy Puzzling :)
Tom

Beoordeeld met 1 van de 5 sterren

i don't get it

21 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Tarek, I requested further information about your experience so that I could understand if there is something I can do to help. I didn't receive a response from you, but please do reach out to theteam@puzzlepost.uk if there is something we can help with. - Tom

Beoordeeld met 3 van de 5 sterren

The Menu

The Menu, was super confusing because in the clues it said the name card had dietary restrictions for shoshana. Nothing in the envelope has the answer to that problem. I had to use the whole clue set.

20 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Dyami, I'm sorry to hear that you struggled with the game. I've requested your contact information, but please also feel free to reach out to theteam@puzzlepost.uk so that I can help with this. - Tom

Beoordeeld met 4 van de 5 sterren

Variety of puzzles to solve

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having two sets of each puzzle was helpful - especially for two-sided puzzles, and a game-saver for us since our dog chewed a corner of the envelope and contents 😒.
Also appreciated the eco-friendly recycleable materials and compact nature of everything in an envelope.

The only element missing was more of a plot line and a bit of character development, perhaps with motives.

18 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Julia,

Thanks for sharing your feedback! Glad to hear that the two sets came in handy - I can't imagine the game was particularly tasty!

All the best,
Tom

Beoordeeld met 4 van de 5 sterren

Good range of puzzles

Good range of puzzles, some more challenging than others. Took us about an hour. Having two sets of clues makes it easier to play and would recommend it for an evenings entertainment.

17 februari 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

It's great to hear that you enjoyed the puzzles! Thanks for writing a review :) - Tom

Beoordeeld met 1 van de 5 sterren

It was really bad and very dumb

17 februari 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

I'm sorry to hear that you didn't like the game, Mark. If you have any specific feedback, please do reach out to theteam@puzzlepost.uk.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

So challenging

From my 7 year old daughter: We loved the challenge of the puzzles and how it made me think hard about it and it made me curious about what puzzle I was going to do next.

16 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Thanks for passing on your daughter's review, Utku. It's great to hear that she enjoyed the puzzles!

Happy puzzling :)
Tom

Beoordeeld met 5 van de 5 sterren

This was our first Puzzle Post…

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all appreciated the fact that it required all of us brainstorming together to solve and the mechanics of validating your solution is great - it lets you know if you were right or wrong without providing the solution. Mad props to the whole Puzzle Post team!

15 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Ima,

Thanks for the lovely review! It's fantastic to hear how much you enjoyed the game.

I hope you enjoy more of our games in the future :)

Happy puzzling,
Tom

Beoordeeld met 5 van de 5 sterren

Really good fun

Really good fun

15 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

It's great to hear that you enjoyed the game, Ann! Thanks for leaving a review.

Happy puzzling,
Tom

Beoordeeld met 2 van de 5 sterren

Part of the puzzle was missing

Part of the puzzle was missing. No Bookmark Clue to work out.

15 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Laura,

I'm so sorry that you were missing one of the puzzles. Please reach out to theteam@puzzlepost.uk so that I can help to make up for this issue.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Excellent puzzle

Excellent puzzle

14 februari 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

It's great to hear that you enjoyed the game! Thanks for leaving a review.

Happy puzzling,
Tom

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