I pre ordered a taskmaster puzzle. I was kept up to date on progress and shipping. Royal mail was use for delivery. Very impressed with communication throughout. The puzzle itself was great quality an... Toon meer
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Lees wat reviewers zeggen
Outstanding customer service, emailing me about a refund and replacement item I needed before I even had chance to get in touch- truly customer focused and something most businesses could learn from.... Toon meer
Puzzle uses ai generated content for many images and all audio, making many things unclear and confusing. Puzzles overall are poorly designed and unintuitive due to red herrings that are correct and n... Toon meer
A great gift for a friend of mine--and excellent customer service when I accidentally put in the wrong address (I blame the Shop app, but it was probably my fault). Quick shipping, easy ordering, and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Contactgegevens
Verenigd Koninkrijk
- theteam@puzzlepost.uk
- puzzlepost.com
4,4
Uitstekend
762 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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It’s horrible made with AI
2 mei 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Hi Jacob,
I'm sorry to hear that you didn't enjoy the game that you played.
We have a brilliant in-house product team with backgrounds in graphic design, game design and illustration, who produce lots of original artwork, visuals and designs for our Escape Room Games and other products. We're very proud of the creativity and care that goes into everything they produce.
We do use AI to generate some images and to assist with writing some of the copy within our games. Using AI in these ways helps us to enhance the experience of our games, often allowing us to create a puzzle we otherwise wouldn't be able to, but it doesn't replace the need for original work by our product team and high-quality stock imagery.
All of the gameplay and puzzle design is done without the use of AI and comes from our team's experience and a whole heap of play testing that each game goes through. We don't use AI to create puzzles or design how our products play. We appreciate that there are differing views on the use of AI across all industries - our approach is to use it sparingly to supplement our creative teams' work and to enhance the experience of our games.
I hope this helps to give a bit more context on the ways we do and don't use AI for the creation of our games. If you have any questions, please do reach out to theteam@puzzlepost.uk.
Best,
Tom
These are so good.. on our 4th
Great communication, fast delivery and always fun on the day
27 april 2026
Antwoord van Puzzle Post
Thanks, Sarah :) It's great to hear that you love our games! - Tom
Fantastic customer service
Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
17 april 2026
Antwoord van Puzzle Post
Thanks for the lovely review, Mandy! I'm glad that we could impress with our customer service and that you've enjoyed the games.
Happy puzzling :)
Tom
Antwoord van Puzzle Post
Glad to hear! Thanks for leaving a review :) - Tom
Fabulous customer service
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing us with compensation. Really impressed! Lovely customer service. Will definitely be continuing to use Puzzle Post!
13 april 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for sharing your experience, Sarah! I'm really pleased that I could help out with this packing error. It's unfortunate when these mistakes happen, but we're always here to make things right on the odd occasion that they do. Happy puzzling :)
- Tom
Order arrived quickly. Many smiles ahead!
My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forward to playing these new games with them and I anticipate them loving them. Thank you so much Puzzle Post!
7 april 2026
Antwoord van Puzzle Post
Thanks so much for taking the time to write a review, Mark! I'm super glad to hear that we've impressed with the game and delivery speed. Happy Puzzling :) - Tom
Great customer service
My parcel, ordered directly from Puzzle Post, got lost somewhere in the Mail's sorting office. Their Customer Services, Tom, continued to check the status t and when it failed to materialise from the sorting office, sent me a new copy of the puzzle that I had ordered
11 april 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for taking the time to leave a review, Maria! I'm really glad that I could help out. It can be a pain when things go wrong with the post, but we're always here to sort things out :)
- Tom
Your customer service and in particular…
Your customer service and in particular Tom is amazing, very helpful and responsive.
8 april 2026
Antwoord van Puzzle Post
Thanks, Mark! I'm glad I could help out - Tom
We just finished The Secret Set
We just finished The Secret Set. It was so much fun!! Me and my husband played it over two days post-dinner - made us so engaged and gave us couple activity time!!
12 april 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for the lovely review, Shweta! I'm glad to hear that you had a great time playing The Secret Set. - Tom
Fantastic
We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the website, & I was even more impressed when Tom emailed me, unprompted, within 10 minutes to apologise & offer compensation. It was great to see someone taking ownership of the problem, which is rare these days. Excellent customer service, & response on top of a fantastic puzzle.
2 april 2026
Antwoord van Puzzle Post
Thanks for taking the time to share your experience, Joanne! I'm glad to hear that you love the puzzles and that we could make up for the issue with The Blunder. Happy puzzling :) - Tom
Good fun
Really enjoyable but perhaps a little easy for the ten year old! Beautifully presented as aleays
27 maart 2026
Antwoord van Puzzle Post
Thanks for the review, Anne! - Tom
Love these games!
Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏
19 maart 2026
Antwoord van Puzzle Post
I'm so happy to hear how much you love our games! Thanks for the support and happy puzzling :) - Tom
Puzzle Post games are a blast!
Puzzle Post games are a blast. Fun time gathering as a family and working together to solve the challenge.
13 maart 2026
Antwoord van Puzzle Post
That's what we like to hear! Thanks for taking the time to share your experience, Mathew :) - Tom
Brilliant customer service
Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.
9 maart 2026
Antwoord van Puzzle Post
Hi Sandra, I'm glad that we would impress with both our games and our customer service. Thanks for taking the time to share your experience. Happy puzzling :) - Tom
Team was very helpful when we had an…
Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy
13 maart 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for the review, Sulaiman! I'm glad that I could help with the issue you had. - Tom
I loved the first escape room we…
I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.
3 maart 2026
Antwoord van Puzzle Post
It's great to hear that you loved the first game enough to order 5 more! Thanks very much for taking the time to leave a review. I hope you equally enjoy the other games :) - Tom
Very well made
Very well made and an enjoyable way to spend an evening
8 maart 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for the review, Aidan! I'm glad that you enjoyed the game you played. - Tom
Ordering Online Was Easy
Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.
4 maart 2026
Antwoord van Puzzle Post
Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom
Very enjoyable
Very enjoyable, challenging but not impossible, perfect for a date night at home.
8 maart 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom
Good fun but would have been preferable…
Good fun but would have been preferable without relying on online clues…
8 maart 2026
Review zonder uitnodiging
Antwoord van Puzzle Post
Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom
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