Puzzle Post Reviews 

762
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I pre ordered a taskmaster puzzle. I was kept up to date on progress and shipping. Royal mail was use for delivery. Very impressed with communication throughout. The puzzle itself was great quality an... Toon meer

Beoordeeld met 5 van de 5 sterren

Outstanding customer service, emailing me about a refund and replacement item I needed before I even had chance to get in touch- truly customer focused and something most businesses could learn from.... Toon meer

Beoordeeld met 1 van de 5 sterren

Puzzle uses ai generated content for many images and all audio, making many things unclear and confusing. Puzzles overall are poorly designed and unintuitive due to red herrings that are correct and n... Toon meer

Beoordeeld met 5 van de 5 sterren

A great gift for a friend of mine--and excellent customer service when I accidentally put in the wrong address (I blame the Shop app, but it was probably my fault). Quick shipping, easy ordering, and... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel
  2. ook in
  3. Bedrijfscadeau leverancier
  4. Feestwinkel
  5. Speelgoed- en spellenfabrikant
  6. Spellenwinkel

Geschreven door het bedrijf

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

762 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 95% van zijn negatieve reviews beantwoord

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4,4

Alle reviews

(762)

172 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great products

Website was easy to navigate. My order arrived quickly and was as expected. Many thanks!

8 juli 2026
Logo Puzzle Post

Antwoord van Puzzle Post

Just what we like to hear, thanks, Alison! - Tom

Beoordeeld met 5 van de 5 sterren

A great addition to a special gift

This looked a great idea to add a little something different to a gift. I haven't given the gift yet, so can't comment on the puzzle. However the packaging is beautiful and gives me every confidence that the puzzle will make the birthday that little bit more exciting!

8 juli 2026
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Antwoord van Puzzle Post

Thanks for taking the time to leave a review! I hope the recipient has a lovely birthday :) - Tom

Beoordeeld met 5 van de 5 sterren

Perfect for games night!

I played The Betrayal game with friends when we had a games night recently and it was so good!! The story was really fun and the clues were just the right amount of challenging. We finished it in just over an hour and all loved it, definitely recommend!

4 juli 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thanks for the review, Matilda! The Betrayal was made by Andy, who recently joined our product team - he'll be delighted to hear how much you enjoyed it.

Happy puzzling :D
- Tom

Beoordeeld met 3 van de 5 sterren

Enjoyable, but lacking..

We enjoyed playing the Sabotage game. The puzzles are the right level of difficulty for teens or adults.

We did find the story behind the puzzles a bit lacking though. The thin narrative is that you complete the puzzles to get into an email inbox.

We also found the result and conclusion a bit underwhelming. Ultimately we thought this was a bit of a wasted opportunity.

29 juni 2026
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Antwoord van Puzzle Post

Hi Calum,

Thanks for taking the time to share your thoughts on The Sabotage. I'm glad to hear that you enjoyed the game :)

I'll pass on your feedback regarding the narrative and game ending to our product team. I'm sorry that you found those parts a little underwhelming.

We're always working on creating even better games. If you'd be interested in joining our community of testers, do let me know! (there's a signup form in the footer of our website)

- Tom

Beoordeeld met 5 van de 5 sterren

Helpful and prompt reply

Helpful and prompt reply. Added bonus of free game. Have recommended to friends.

6 februari 2026
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Antwoord van Puzzle Post

Happy to help, Liz! Thanks for recommending us :) - Tom

Beoordeeld met 5 van de 5 sterren

Birthday gift

Someone recommended puzzle post to me after receiving one as a gift.

I have to say from the start I thought the idea is amazing and well thought up!
I bought betrayal for my daughter as a birthday gift and I know she will love it.

Would totally recommend as a bit of a different kind of gift.
Thank you puzzle post 👍

25 juni 2026
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Antwoord van Puzzle Post

Thank you for the lovely review! I hope your daughter has a great birthday :)

Happy puzzling! - Tom

Beoordeeld met 5 van de 5 sterren

Puzzel post kids puzzels brought as…

Puzzel post kids puzzels brought as birthday prescents, so have'nt been given yet. Purchase was quick and easy and arrived on time.

19 juni 2026
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Antwoord van Puzzle Post

I'm glad to hear that you've had a great experience so far, Sheila! Thanks for leaving a review - Tom

Beoordeeld met 4 van de 5 sterren

Family time

Took longer than expected, on the map it wasn’t very hidden…,very fun and got to bond with family overall I liked this a lot and will play again.

20 juni 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

I'm glad to hear that you had great fun, Stacey! Thanks for leaving a review :) - Tom

Beoordeeld met 4 van de 5 sterren

Great Date Night in or Game Night with Friends

This puzzle was so fun to do! My husband and I made it a date night in kind of deal. The clues were challenging, some a bit outside the box, but nothing that someone couldn't come up with if they thought about things in the right way. (we did not use hints for this game)

I love the variety in clues and puzzles and how it connected with the story. The only thing that would have made this better was to have some of the clues inter-connect, as in maybe you had to reference back to a clue to complete another one. There were also a couple of small quirks like certain words in ALL CAPS that we made note of but weren't actually clues. Maybe this was meant to throw us off? Not sure. Overall I'd do another puzzle from this company and recommend to my friends and family.

17 juni 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thank you for this lovely review and well done for completing the game without hints!

I really appreciate the feedback too. Interconnecting the puzzles is a great shout, and it's something we've been doing more of with our cold case games.

Happy puzzling :D

- Tom

Beoordeeld met 5 van de 5 sterren

Arrived really fast

Arrived really fast, had a family party with “The Sabotage”, it was hard and challenging but we thoroughly enjoyed it. Will be ordering more, well done puzzle post, something different!

3 juni 2026
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Antwoord van Puzzle Post

Thanks for taking the time to leave a review, Colin. I'm glad to hear that you enjoyed the challenge of completing The Sabotage.

Happy puzzling :)
- Tom

Beoordeeld met 5 van de 5 sterren

Bought "The Zoo" for our grandchildren

Bought "The Zoo" for our grandchildren, they loved it and were so excited on each stage of the Escape Room challenge. We had a slight tech hitch before we got started but Customer Service were superb.
As a reult we have bought three more challenges for future get togethers!

31 mei 2026
Review zonder uitnodiging
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Antwoord van Puzzle Post

Thank you for the review, Richard! I'm glad we could help out and that your grandchildren had a great time :)
- Tom

Beoordeeld met 1 van de 5 sterren

I ordered the Christmas game boxes and have never heard from them again.

I ordered the Christmas game boxes and have not received any update on delivery or status of my order in over a month. I have written to their support department and have also heard nothing. I am hoping that maybe after writing this review< someone will respond?????

1 juni 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Kristine,

We do respond to almost all customer messages within a few business hours, so I can only apologise if I missed yours!

Unfortunately, your review is anonymous, so I'm unable to reach out to you directly and I only have a first name to go off of to try and find your original contact with us.

I also sent a request for information through Trustpilot, but you did not respond within the 3-day period.

This means I have no way of contacting you. Please do reach out to theteam@puzzlepost.uk so I can help.

Pre-orders for the Taskmaster Advent Calendar are due to be dispatched in September, so you can expect delivery by mid-October.

All the best,
Tom

Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent Service, Fast delivery, Easy to Order. Really looking forward to playing…Thankyou for developing this initiative game… I look forward to trying others developed.

21 mei 2026
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Antwoord van Puzzle Post

Thanks for your kind words! - Tom

Beoordeeld met 1 van de 5 sterren

Clearly I'm in the minority

Clearly I'm in the minority, but I just found the game/clues/solutions etc quite clumsy.... I'll stick to other brands in the future.

19 mei 2026
Review zonder uitnodiging
Logo Puzzle Post

Antwoord van Puzzle Post

Hi Sarah,

I'm sorry to hear that you didn't have a good time with the game you played. I'd be keen to know which game it was. If you're happy to let me know or provide any other feedback, please do email theteam@puzzlepost.uk

Thanks,
Tom

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