I pre ordered a taskmaster puzzle. I was kept up to date on progress and shipping. Royal mail was use for delivery. Very impressed with communication throughout. The puzzle itself was great quality an... Toon meer
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Lees wat reviewers zeggen
Outstanding customer service, emailing me about a refund and replacement item I needed before I even had chance to get in touch- truly customer focused and something most businesses could learn from.... Toon meer
Puzzle uses ai generated content for many images and all audio, making many things unclear and confusing. Puzzles overall are poorly designed and unintuitive due to red herrings that are correct and n... Toon meer
A great gift for a friend of mine--and excellent customer service when I accidentally put in the wrong address (I blame the Shop app, but it was probably my fault). Quick shipping, easy ordering, and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Contactgegevens
Verenigd Koninkrijk
- theteam@puzzlepost.uk
- puzzlepost.com
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Heeft 95% van zijn negatieve reviews beantwoord
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It was fun my friend want my help for…
It was fun my friend want my help for the thig so l help her

Antwoord van Puzzle Post
Fast delivery
Fast delivery. However I totally forgot crackers had arrived and emailed them to complain. Got a very polite and helpful reply from Tom with all of the delivery details and a photo of my feet and the box being handed over! Gosh I felt like a prize idiot....well done Team Puzzle Post!

Antwoord van Puzzle Post
Customer Service
my review regards Customer Service (I have not yet started popping the crackers), which was excellent. Communication was good and a happy conclusion reached, thank you

Antwoord van Puzzle Post
We tried "the inheritance". Fun
We tried "the inheritance". Was good and fun. We spent 1,5 h happily.

Antwoord van Puzzle Post
Highly recommended product & customer support
These games are really fun, very cleverly created.
Brilliant team play.
We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was the weekend we were unable to contact anyone.
Contacted Tom at customer service who resolved the situation by way of compensation.
Excellent company.

Antwoord van Puzzle Post
Fantastic! Very excited to use!
Easy to order and delivered wi th care. Looks brilliant! Can’t wait for Christmas now to play!

Antwoord van Puzzle Post
great company, amazing products!
Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days at a time and have laughed so hard doing the extra tasks and trying to find the clues. Difficult enough you have to think about it and took around 5-10 minutes for each door. Loving it so far and looking forward to finding Alex!

Antwoord van Puzzle Post
Can I really only give 5 stars
Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wait until I got paid to buy it but then realised that it was sold out.. EVERYWHERE!! I contacted Puzzlepost the other day and yesterday morning received an email saying one was available and would be reserved for me. A lot of address issues and back and forth emails with Tom, made me think I wasn't going to get one, but Tom played a blinder and I've now ordered one.
Should make a movie about this... The Tom who saved Xmas!

Antwoord van Puzzle Post
We had a great time Disapperance
We had a great time completing the disappearance. The puzzles were both challenging but equally rewarding.

Antwoord van Puzzle Post
This review is based on communications…
This review is based on communications only so far. I will review the products after they have been received.
I cannot fault the conmunications at all. 5* so far. Thank you for a great service.

Antwoord van Puzzle Post
Excellent customer service
Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product.
Contacted customer service and they dispatched a replacement incredibly quickly.
Fantastic service which seems a rarity in this day and age.

Antwoord van Puzzle Post
Delivery service was good but cannot…
Delivery service was good but cannot comment on the contents because they will not be used until Xmas.

Antwoord van Puzzle Post
Great little company
Amazing products and service. Ordered Tuesday and arrived Wednesday - fantastic. Thanks very much. Will defo use again.

Antwoord van Puzzle Post
Ordered the Traitors Christmas Crackers…
Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived incredibly quickly and beautifully packaged. Can’t wait!
Thank you everyone at PuzzlePost for such a brilliant product.

Antwoord van Puzzle Post
Played The Blunder
Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!

Antwoord van Puzzle Post
Amazing
We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!

Antwoord van Puzzle Post
A great game
A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.

Antwoord van Puzzle Post
Had a little glitch over the payment
Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre

Antwoord van Puzzle Post
Excellent Customer service
Excellent Customer service. Tom responded very quickly to our question. Very impressive.

Antwoord van Puzzle Post
Grateful for the way you handled the situation regarding additional tariff costs States side! Our friend was so pleased to eventually get his gift if a little late. All credit to you, thankyou!
Grateful for the way you handled

Antwoord van Puzzle Post
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