Chigwell Satellite  Reviews 

I was given a tv box as a present which was purchased from this company. Unfortunately it was faulty. When I contacted chigwell to report this the customer service I was given was unbelievabley brilliant!! Daniel took ownership of the problem and within 48 hours I had received a replacement box. I have no qualms at all to recommend this company . I will definitely be using them in future . Thanks again Daniel

What an excellent service this was really very impressive service !!
Charly who looked after us was outstanding
thank you for all you helpful advise
this was such a refreshing change Charly really knows his products very very good
we will be recommending you and using you again
10/10
thanks again Jason

Bought the starlink with the installation and it was perfect. Lovely person and got the job done with no issues whatsoever. Highly recommend

I purchased a Humax 1100S freesat and recorder box via Amazon. Unfortunately the remote control stopped working after two weeks so I contacted Chigwell Satellite two days ago. They were very helpful and talked me through a few things to try. They then agreed that I needed a replacement remote. I received it this morning and everything is working perfectly. Great service.

Daniel from Chigwell Satellites was extremely helpful. Recommend this company.

Ordered a Starlink Linkpower 1. Arrived in 3 days as promised.
Only UK supplier I’ve been able to find one of these from.

James installer was excellent very professional very competent did the job well very thorough very neat highly recommended without hesitation

I got an upgrade from Starlink including an "Expert Install." So far, so good. Try booking an installation through their standard channels though. You will enter a world of pain and doom loops.
I called Chigwell Satellite and everything suddenly changed. Charlie was incredibly helpful and booked me an installation almost the next day.
Gary the installer turned up on time. Then went the extra mile with my installation to ensure I was 110% happy with the job. Gary was polite & efficient and has done a lovely job, respecting my property all the time.
Thank you all.

Sorted my problem quickly. Replaced my humax box that was delivered next day. As my other one was faulty. Good service. Thank you.

Unbelievable service, they went above and beyond to facilitate my order on a Saturday. I would highly recommend Chigwell Satellite

Very quick delivery plus all the relevant information was provided to help with setting up

Couldn’t find what I was looking for on Amazon but was delighted to find a local business selling exactly what I required. Item arrived within day or two. Great service!

This Company is excellent. Daniel could not do enough to help.
It is good to experience such a friendly, helpful and knowledgeable customer service.
It is way above the normal.
Well done

It was easy to place the order & had a quick acknowledgement of same.Price was competitive with excellent follow instructions for delivery tracking details.
Goods well packaged &arrived OK, + inside package was polite letter of assurance for customer support & full contact details.

Had a problem with a tv box. It was so refreshing to find a company who cares so much. It was dealt with very professionally and with empathy. Can certainly recommend them

I phoned for info about my freesat box and they were happy to help,

Richard was very patient and helpful to solve my problem with his technical expertise.I would recommend this company

How refreshing, to be able to get REAL customer service on the telephone. The problem was with my aerial, but the help was there on the phone all the time.
Highly recommended.

I bought a brand new Humax HDR box which failed after 17 months. It wiped all my recordings and wouldn’t activate the scheduled recordings. The company suggested I do a factory reset but couldn’t guarantee it wouldn’t happen again so I requested a replacement or partial refund, but they said they were under no legal obligation to do anything. All they offered was a 15% discount if I bought something else. I have given them 1 star because this item was such poor value. I wish I had bought elsewhere.

Update: I did as CEO Richard suggested and emailed them directly. Twice. Asking for a review. But received no reply. The last message I had from them before posting this review ended with the words: “this will conclude the matter from our side.” So I can only assume they had no intention of engaging further, despite the CEO’s message.

I bought an item from Amazon which unfortunately proved faulty. This item was distributed by Chigwell Satellite. I spoke with a super guy (Daniel) who was courteous helpful and without any hassle whatsoever had a new item on its way the next day and having the defective item collected two days later. How very refreshing to deal with a company that has customer satisfaction in mind.