QBD Books Reviews 

I would avoid purchasing from this company.

They have poor communication - they provide ZERO updates when delays are going to happen. We purchased two books and over a month later, the order is still not processed.

You send them emails and you may not hear from them for a while (over a week). When you call them, it says they're too busy and to leave a message or try again later - then nobody calls you back - and when you leave a message, THEN they finally reply to the email from two weeks ago, with no apology either - no joke...

Avoid this company at all cost. If there was an option for zero star, I would have chosen so.

Encouraged to join VIP program and receive $25 voucher. No t’s and c’s except an inadequate summary explained by Kawana store rep. When I went to redeem them at Morayfield store I was told I could only use $10 at a time with a min of $50 purchase. I was informed the vouchers are 2 of $10 and 1 of$ 5 which can’t be used on-line and can only be used singly with a minimum purchase of $50 and $40 respectively. Therefore I have to buy $140 of books to use The whole $25. It’s not illegal, just unethical to hoodwink customers into a “club” that has hidden t’s and c’s. It left an impression of being conned. Better trained sales people and a rules leaflet should be offered. Ps I will not shop here in future.

Card debited for online purchase, no response, no conformation. I contacted them and was assured that this would be sorted out, no response, contacted again, oh now I need to wait longer whilst customer service address my concern. If you want stress in your life use this online seller

Same experience as so many others. Luckily only ordered one book but no feedback and can't even contact the company. Maybe they should just register as a charity for donations?

I ordered some books two weeks ago for $76. This amount was immediately charged to my credit card. So far I have not even received an email confirmation, and the booking process said I would receive it shortly. 1 week ago I emailed to ask why I had not received a confirmation, no reply. This is the worst experience I have ever had with an online shop, Im not even sure if I will receive the books. I wish I had checked the reviews earlier but I did not because I had a good experience with the Robina shop before.

sad to see, qbd used to be such a great company under its old ownership but they are still pretty good

Online stores are much cheaper, have less damages or will discount minor damages. Sure you pay to have it then and there but usually $10+ more and damages the Nile, booktopia or fishpond wouldn't send they sell for full price. Surprised they still exist.

Ordered 3 books online, all were in stock at their warehouse so dispatch was going to be 1-3 business days. Have now been waiting 7 business days since I ordered, they have not responded to emails so I called them and have now been told it will be another 2-7 business days before dispatch. They have blamed the supplier yet the books were supposed to be in their warehouse. Not happy

I was given a qbd gift voucher for Christmas but when I attempted to use it to purchase a book via the qbd website, it wouldn’t accept the voucher. A phone call to customer service revealed they were aware of the problem and I was advised to email customer service because if there were enough complaints then they might fix it! I emailed customer service - twice - but received no reply, not even an acknowledgment that they received my email.
Such incredibly poor service that this company will soon be in receivership due to their incompetence in the online space.
Don’t bother phoning them, you’ll only be told to put it in an email.

I purchased a book as a gift over Christmas and have emailed requesting an exchange 6+ times and haven’t heard anything back. I lodged a complaint and they haven’t even responded to that. The lack of communication and customer service is ridiculous. These people have a lot of work to do in rebuilding their reputation. I will NEVER shop here again.

This company is a joke. If I could give zero stars, I would. Items ordered in November have still not arrived, with absolutely zero customer service despite many requests. Do not recommend.

Very poor. No email advice to track order. Contacted them and no reply. I wont buy through them again

I signed up for the QBD membership and paid $40 for the card last year at the Werribee store, but soon the store was closed, so I couldn't get a chance to use my card. Now I just received an email informing me to pay another $40 to renew the membership. I called customer service, and was told there were only a few dollars left. I asked where my money went, and they did tell me. I emailed customer service 15 days ago. There was no response. I feel QBD membership is like a fraud. It's my first time spending money on buying a membership card, but it will be the last.

Store is a scam. Avoid at all costs. No books in stock and likely about to go into administration given their processes and attiude. All and every positive review here is a fake or bot review. Stay away, should have checked this review page before purchasing.

If I could give 0 stars I would.
There customer service is lacking, as in there is none.
Apparently you receive an estimated delivery time when ordering? Yeah nah. Email 3 different times, you'd expect a response yeah? No. That'd be too much to ask for. I've been shopping with QBD for as long as I remember and can say I will never shop with them again after this experience. Absolutely useless. What is the point of having a customer service team if you never even respond to your customers. Absolutely gridiculous. Get your s**t together QBD.

I have spent over $500 last year under the Gold Membership and supposed to get another year of free membership this year, while I am going to renew my membership today and found my purchase history has been deleted and not there any more, this gold membership is a lie, not trustworthy and particularly from a reputable bookstore, never buy again

I went into the Eastlands store in Ringwood on Thursday 29/6. The male store assistant was the rudest person I have ever met. When I asked for help was told not his job. Then an elderly gentleman asked for help and was told he doesn’t get paid enough to find the book he wanted.

Thanks to Beth, at QBD, Chaddie for all your help. Great selection of books, great prices and super helpful staff.

DO NOT sign up for the membership! It's not worth it. Their books are more expensive than other online bookshops. When you have enquiries they'll tell you to send an email to customer service, but you won't hear back from them.

Bought the discount/loyalty card and they misrepresented what I'd receive in the form of discounts. Haven't bought a book from them since. Stay away altogether.