quakermarine.com Reviews 

If I could give this company a 0 rating, I would.
First of all, their sizing is way off. Using their sizing chart, I ordered two different shirts in the same size. One was much too small and other much too large.

Then, I tried to initiate a return. They claimed that one of the shirts was ineligible for return because it had been discounted. That was the beginning of dealing with their disastrous customer service department. The shirt was definitely NOT discounted. They claimed there was a glitch in the system that was causing that flag to pop up. From reading other reviews, I can see that the glitch has been there for 6 months. Why hasn't it been fixed? I have to assume QMS is trying to cut down on the number of returns they receive in the hopes that people won't question the "ineligible for return" statement.

Things were looking suspicious, so I opened a dispute with my bank. I returned the shirts at the end of May, using the prepaid label they sent me. Then silence. No message that the shirts had been received, no refund, nothing.

I have been in contact with their customer service several times in June. After i repeatedky questioned them, I was finally notified that the shirts had been received and a credit had been issued. However, there was no entry on my bank statement with a credit from QMS. Just the adjustment for the dispute from my bank.

A few minutes ago, I called my bank to try to find out how the dispute was resolved. It turns out that QMS NEVER issued a credit to me. My bank had to get the money directly from their bank. Very deceptive.

I will never do business with QMS again. Beware!

A month or so ago, I requested Quaker Marine to let me know when a 'Ventura Shorts Denim Blue Hickory" was back in Stock. I received an email the product was in stock and placed an order -- which arrived today.

The shorts are undersized. Stretching the waist as far as possible without popping off the button is 16" or a 32 inch waist maximum.

The QM sizing chart says Medium waist size is 33" ± 2".
I ware size 34. The shorts will not fasten. (There are other reviews I just saw complaining about QM sizing/quality control.)

To make matters worse, when I looked into a return, my order is listed as a "Final Sale"!! This item was just put back in stock and is currently featured on the QM web site. As a Final Sale it is cannot be returned.

Nothing the the ordering process said this was a Final Sale item.

In addition, to return a defective product without an exchange would be subject to a restocking fee. Plus, I assume it would be up to me to pay to return the defective product.

I rate this company as incompetent for its Quality/Sizing issues and as dishonest for not clearly informing me that this was a Final Sale item. Order number 85839

I received one of their long sleeve indigo polo shirts via online order and it smelled as if it had been stored in a musty basement for decades. Took multiple washes/soaks to take care of it. On top of that the shirt itself is essentially a glorified tshirt, nowhere near the quality I expected for the price.

But the big issue was I wrote a critical review on their website (after they solicited a verified purchase review) and they filtered it out, never published it. It’s no wonder they have few, if any, critical reviews posted on their website.

A deceptive company with a low quality product.

Absolutely abysmal communications and service. I mean, the kind of behavior you tattle on, alert your credit card company, and never shop from again. Interestingly today—January 21, 2026—is their final grace period day for accepting holiday returns bought in December or something like that. I have no idea whether this company uses their inability to communicate with customers strategically...ie do they they want items to be un-returnable?...or whether they are thoroughly unprepared to swim with the big (and medium) fish of retail. I don't know the answer to this because I have no brand promise from this company. I don't know them. I had never heard of this company prior to receiving their Fall 2025 catalog in the mail. At first, I thought it was a fake legacy brand, but it turns out it's an authentic legacy brand, established in 1949. I like a good catalog so I took a browse. I found a few unique items that could make for some nice gifts so I ordered them. All of them were marked at full price. At that point it was...kudos to them: they converted me into a customer...a significant measure of success for a marketing campaign—and a mailed paper catalog.

Later in December, I began to see their Facebooks ads everywhere. I'm sure they got a lot of clicks—they use a lot of 60+ models, which I dig, but in my opinion, all of that marketing is where their issues started. They clearly do not have the talent needed to manage their business expansion.

I received my items in a timely fashion. I'm realistic about quality at this price point so while a bit lukewarm, I could like most of the items I purchased, but I did consider returning a sweater I was on the fence about. I also had an accessory I planned on giving as a gift on 12/25. Therefore I decided to wait on any returns with Quaker Marine until I found out if the gift worked out.

The gift turned out to be too small and I promised to exchange it for another size or another item at Quaker Marine. I could not find answers to the questions I had about the products on their site, so on January 11, 2026, I sent a detailed email to support at QuakerMarine dot com, an email address identified on their site. My email was responded to on January 14th. I was apologized to for the delay and asked—and this is priceless—if I still "needed answers to the questions" since it had "been a while" since I wrote them on January 11th. I replied promptly in the affirmative.

Of course this begs another question from me: why go to the trouble of responding to me and not answer my question? Was it "buying for time" on their part? No idea but that was a first for me from any retailer.

They did not answer me promptly (about how "yes, I still need help") so on January 17, I re-replied to their email..a bit more firmly.

On January 20th—at the end of the day—I finally received a reply to my original email / question from January 11th...basically a "no."

Later that day—January 20—I visited their return url and attempted to return the item. It was not accepted for return since it was "marked down." For starters, I purchased it all full price, and for enders, the item is still (as of this writing) full price on their site.

I was cognizant of the impending January 21, 2026 return deadline so I sent another email to the support address explaining my predicament and concern. To help with my paper trail (which I was beginning to accept was going to become crucial) I also sent them a note via their online contact form.

Then on January 21, 2026 when I still had no word from Quaker Marine Supply, I called the bank affiliated with the credit card I used and had them complete a charge back refund for the item and they'll perform their own investigation. I absolve myself of Quaker Marine Supply: they are now my bank's problem, not mine.