QUICKLENS Reviews 

274
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The trial Qieto pair of contacts included in my purchase was greatly appreciated especially when they turned out to be far more comfy to wear than my ordered Bausch & Lomb contacts!! Thank you so much... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great communication about delivery, from accepting payment, when product is sent, when it reaches your zone and even when your local courier has it and when it is at your door or box, would highly rec... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

My order took about 3 weeks to arrive, I had to contact supplier, then nz post wait for reply then they ordered my a new box which then my original order arrived then had to muck around returning the... Toon meer

Beoordeeld met 2 van de 5 sterren

I have been using Quicklens for many years with no issue, however my most recent purchase has been disappointing. My toric lens order (normally takes about 4-5 weeks) - I am still waiting for i... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

274 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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3,9

Alle reviews

(274)

13 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Good quality products at a reasonable price

Good quality products. I received free shipping on products and at a good price. Easy and convenient shopping experience!

26 december 2023
Logo QUICKLENS

Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

Very fast delivery to NZ

Very fast delivery to NZ and half the price of buying locally. Good quality products, I have been buying from this site for years now.

15 december 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

Easy to navigate site to find my…

Easy to navigate site to find my brand/prescription. Super fast delivery.

13 december 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 1 van de 5 sterren

Did not receive my contacts, poor communication

I have not received my contacts at all. Order before Christmas 2023 and said it would take roughly 4 weeks to arrive. I still have not received anything or an email regarding shipment. Very disappointing considering I have purchased from you in the past. I will be asking for a full refund as this has delayed my contacts and now will need to order new ones from another supplier.

8 december 2023
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Antwoord van QUICKLENS

Thank you for your review. We are very sorry that you were not satisfied with our service.
Unfortunately, our distribution centre was closed until 12/02/2019 for Chinese New Year as we informed you in our email on 09/02/2024. We will proceed with your cancellation request as soon as possible and inform you via email once completed. Thank you so much for your patience.

Beoordeeld met 3 van de 5 sterren

Happy with the lenses but when you’re…

Happy with the lenses but when you’re called Quick Lens and with the shipping I paid, I expected it to arrive faster and I expected that my tracking should work. Even SHEIN and Temu arrive faster than whatever postal service was used.

Thanks

15 november 2023
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Antwoord van QUICKLENS

Thank you for your review. We are very sorry that you were not satisfied with our service.
We checked your order and confirmed it was delivered in 9 working days.
Please kindly note that the delivery usually takes seven to ten working days after we ship but it depends on the transit situation with the airline and the customs.Therefore we cannot offer any guarantee that your order will be delivered on or by a certain date or within a certain number of days. Thank you for your kind understanding.

Beoordeeld met 5 van de 5 sterren

insanely cheap + ships fast

Prices are insanely cheap + ships fast. I ordered contacts from a store from my own country the same day I ordered from quicklens (from Singapore!) and quicklens arrived 2 days after the ones from NZ arrived.

21 november 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Order correct and delivery prompt

4 november 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 1 van de 5 sterren

I'm still waiting for the products :/

I'm still waiting for the products.
Customer center Emma was helpful but, no progress so far. I trusted this company and have purchased contact lenses for many years, but this is the first time to take such a long time. Very disappointed.

11 november 2023
Logo QUICKLENS

Antwoord van QUICKLENS

Thank you for your review. We are very sorry that you were not satisfied with our service.
We confirmed that your order has been dispatched and it's on the way to your address.
Please feel free to ask us if you have any questions about your order.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience , cheapest price for a quality lens, arrived promptly .

24 oktober 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

Quicklens always delivers as fast as…

Quicklens always delivers as fast as possible and has great prices and specials on lensses.

23 oktober 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

An excellent site for ordering contact…

An excellent site for ordering contact lenses. It has a huge selection of types and options, the delivery arrives in a very reasonable time, and it is very easy to make repeat orders. Highly recommended!

15 oktober 2023
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Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

Great services . …

Great services and despatched very quickly after confirmation. All round great service.

19 oktober 2023
Logo QUICKLENS

Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren

I have just had no issues arise from my…

I have just had no issues arise from my orders.
Everything comes in the expected time and order is always filled correctly. A simple process tyhank you

18 oktober 2023
Logo QUICKLENS

Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 5 van de 5 sterren
Logo QUICKLENS

Antwoord van QUICKLENS

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Beoordeeld met 1 van de 5 sterren

Contact lenses never arrived

Contact lenses never arrived! Ordered from quick lens NZ and they were dispatched through Singapore post. The email said approx 10 business days and it has almost been 2 months. The tracking information hasn’t been updated since Oct 25th and it is now November 20th. I have reached out to both quicklens and Singapore post and gotten NO response form either. Horrible customer service and seems like a scam. Out $100 and is extremely inconvenient as I need them to see.

20 november 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The lenses were perfect

The lenses were perfect. Exactly what I wanted and needed. They work well and it was easy to place the order.

Shipping and delivery was annoying. There was no delivery information and tracking was hard to do when they never updated. You also have to sign for it and if they don't reach you they'll take it back and let you know two days later.
I'll order again but be more watchful for the package since I can't change it

22 september 2023
Beoordeeld met 1 van de 5 sterren

No delivery

Ordered on 6th of October.

Ordered from NZ site but products sent from Singapore 5-7 days.

Now at 14 days with no progress.

First time trying this site and will not be using again - every other place I get next day and they don't charge me for shipping (and it actually arrives)

20 oktober 2023
Review zonder uitnodiging

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