Qured Reviews 

8.470
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

An excellent and quick service. I was offered a metabolic health check through an offering from my employer. When I ordered the kit, it arrived within 3 days. I did an at home test, with a clinician o... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered 2 tests for insurance purposes to prove we were positive and could not travel . Tests arrived as promised next day , it’s easy to take the tests and to upload the picture of the results v... Toon meer

Beoordeeld met 1 van de 5 sterren

Never use this company, must be scammers,was told I’d done my test wrong even though i’d followed the instructions they’d given me. Done my partner’s test the right way compared to how I’d just done m... Toon meer

Beoordeeld met 4 van de 5 sterren

A good service and economical. But do not believe everything on their website. They are not available 24/7 and certainly do not deal with tests uploaded on Sunday as advertised. Follow up: After c... Toon meer

Bedrijfsgegevens

  1. Thuiszorg
  2. Diagnosecentrum
  3. Medisch laboratorium

Geschreven door het bedrijf

Qured is changing the way people receive healthcare. We believe that accessing healthcare should be convenient and easy. That's why we created Qured. At the touch of a button, you can receive high-touch, quality healthcare, powered by technology.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

8K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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4,2

Alle reviews

(8.470)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, professional, stress free service. The person who conducted our test put us at ease immediately, was extremely polite but professional. First class service

7 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service . Uploaded negative test and fit to fly certificate received very quickly . Had no issues using certificate for flight .
Would recommend

7 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to apply online. Good value.

Easy to apply online and good value, compared to some sites. The tests arrived the next day. I was nervous about getting it right, as the Spanish health information was very strict, but the tests were like ones we were used to, just had to write date and time on test strip, and upload results, next to passport picture page, by taking a photo. Took a couple of hours but got certificates back and then health form was complete, so received QR code.

2 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

I had to contact the support team 3 times over my mistakes . They were amazing and sorted out my mistakes quickly and efficiently . Used this company twice now and can't reccomend them enough.

6 september 2022
Beoordeeld met 5 van de 5 sterren

Great value for money

Great value for money and clear instructions to use. Would use again and have recommended to family & friends. It was checked going into Spain.

6 september 2022
Beoordeeld met 5 van de 5 sterren

Excellent

Test ordered and arrived within 2 days despite Royal Mail delivery (it was sent for free by Royal Mail 24 due to the postal strikes).

Customer service very easy to get through to on the phone and available 24/7. They provided me with tracking numbers and ensured me I would receive my parcel prior to my trip

6 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Arrived quickly

Arrived quickly, had some questions. The team on the phone was very helpful. Will use again.

1 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No QR code: couldn't check in on airline.

Due to this service, I almost didn't make my flight back to the U.S.

First, although I paid for express shipping, the package arrived 1 day later than stated (when I was still in the U.S.). I was to depart for the airport the next morning, so this was too close for comfort. Then the lone good news was that when i was ready to test the night before I flew back, the observer was on time and gave clear instructions. Then it was downhill from there. The test results did not show up for hours. I called both U.S. and U.K. support and got no answer. I emailed. No response. Finally they came, but there was no QR code.The kicker was when I tried to upload the results to Verifly, the message said I needed a QR code, even though I was using the manual upload option that supposedly did not require one. Again, no response from QURED support. Thus I could not check in online. When I got to the airport, the queue was hours long and the airline cancelled my reservation. I consider this service was money wasted.

6 september 2022
Review zonder uitnodiging
Logo Qured

Antwoord van Qured

Hi anonymous,

Thank you for your review and I am sorry to hear that you are unhappy with the service you received.

I have looked into your test and I am unable to track whether the delivery was indeed 1 day late or not as your test was 4 months ago and the postal provider used for your shipment does not allow you to track post over 90 days ago - but I do apologise if it arrived 1 day late. I cannot locate any contact from you to inform us that the delivery was late at the time, so I'm afraid we were not aware of this until this review. I have refunded the expedited delivery charge as a gesture of goodwill.

In terms of your test itself, your result was processed in just over 2 hours of you uploading the results image, which was within the advertised timeframe for results processing at the time. I do apologise if you faced any issues in contacting our support team, I can see the emails you sent were all responded to within a few hours but we may have been busy on our phone lines at the time.

In terms of the Verifly upload, I'm afraid I cannot give you an answer as to why they wouldn't accept your certificate - we are not affiliated with Verifly in any way. Verifly does accept Qured certificates provided you use the manual upload option - and generally the only reason Verifly will decline your certificate is if the information on the certificate does not match your passport exactly (we create your certificate with the information you input when you register), or if your test type isn't permitted for your flight route/hasn't been taken within the required timeframe. I can understand this may have been frustrating but please do understand that this is beyond our control.

Also in terms of the lines at the airport, once again I can appreciate that travelling during the pandemic can be stressful, but I'm afraid we have no control over how long the lines are at any airport - many airlines and airports do advise leaving more time due to these factors.

I do apologise that your travel plans appear to have been quite difficult but we did deliver the service exactly as advertised.

Kind Regards,
The Qured Team

Beoordeeld met 5 van de 5 sterren

Very easy

Very easy, very straight forward and a quick response. Will definitely use again.

5 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to order and use

This will be our 3rd time using Qured this year, it is very easy to order the kits, book your supervised tests.
The kits are delivered very quickly and on the test day the process is very easy to use and the testers are very friendly and effificient.
The certificates were emailed to us within an hour.

26 augustus 2022
Beoordeeld met 1 van de 5 sterren

Absolutely terrible would not order off…

Absolutely terrible would not order off you ever again, ordered a test 2 weeks ago, still NOT received it, customer service was awful and not very helpful at all

26 augustus 2022
Logo Qured

Antwoord van Qured

Hi Katie,

Thank you for taking the time to leave us a review.

I am very sorry to hear of the issues you have been facing with delivery of your kits, and I would like to assist.

In order for me to do so, we have contacted you via email and look forward to resolving this with you from there.

Kindest,
The Qured Team

Beoordeeld met 1 van de 5 sterren

Waist of time and money

Waist of time and money, paid extra for expedited delivery, only to receive a text 2 days later to say the tests will be delivered 13 days later ! Not sure what’s expedited about that can post parcels myself for £5 and be there 2 days later,
P poor service, wouldn’t recommend to anyone and definitely won’t be using again, refund apparently issued but still not received

3 september 2022
Logo Qured

Antwoord van Qured

Hi Tom,

I'm sorry to hear there was an issue with the dispatch notification you received from Amazon. Unfortunately we do not have any control over this but it definitely appears to be an error as I can see your test was ordered on the 25th August and delivered on the 27th August, which is within the 1-2 business day timeframe advertised for your delivery type. I can see the team did refund you regardless as you were unhappy with the service. Please note refunds can take up to 10 working days to reach your account depending on your bank - the recent bank holiday may have delayed it slightly.

Kind Regards,
The Qured Team

Beoordeeld met 5 van de 5 sterren

2 of us travelling unvaccinated

2 of us travelling unvaccinated. Used qured for a rapid antigen test. We took the the test at 9pm and had results on certificate within 40 minutes. Accepted for Spanish health form and we arrived on holiday! Defo recommend.

1 september 2022
Beoordeeld met 5 van de 5 sterren

A very simple stress free test

A very simple stress free test and also very reasonably priced, although one of our certs had the incorrect DOB on it (our error) An email and a swift reply from Ruby, who then updated the certificate and returned it in minutes. 👏 👏

3 september 2022
Beoordeeld met 5 van de 5 sterren

Affordable kits and speedy results

Honestly I wasn’t sure about how everything was going to turn out or whether I was ordering the correct covid kit for travelling abroad. However everything went very smoothly, my item was delivered within 2-3 days and qured sent emails on the process and step by step information that was easy to understand and follow. This was one of the cheeper kits on the market, and no body that I knew had used qured prior, so I was worried that it would not come in time for my holiday and would not work. But it all worked out and I’m in Spain right now. To obtain your certificate was a very simple process too, I just had to upload my test results and ID to the portal which they explain how to set up to register your kit and within a few hours I had my certificate document. I would definitely use again 😊.

30 augustus 2022
Review zonder uitnodiging

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