Qured Reviews 

8.470
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

An excellent and quick service. I was offered a metabolic health check through an offering from my employer. When I ordered the kit, it arrived within 3 days. I did an at home test, with a clinician o... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered 2 tests for insurance purposes to prove we were positive and could not travel . Tests arrived as promised next day , it’s easy to take the tests and to upload the picture of the results v... Toon meer

Beoordeeld met 1 van de 5 sterren

Never use this company, must be scammers,was told I’d done my test wrong even though i’d followed the instructions they’d given me. Done my partner’s test the right way compared to how I’d just done m... Toon meer

Beoordeeld met 4 van de 5 sterren

A good service and economical. But do not believe everything on their website. They are not available 24/7 and certainly do not deal with tests uploaded on Sunday as advertised. Follow up: After c... Toon meer

Bedrijfsgegevens

  1. Thuiszorg
  2. Diagnosecentrum
  3. Medisch laboratorium

Geschreven door het bedrijf

Qured is changing the way people receive healthcare. We believe that accessing healthcare should be convenient and easy. That's why we created Qured. At the touch of a button, you can receive high-touch, quality healthcare, powered by technology.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

8K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(8.470)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent as usual

Have used many times and if anything it gets better (and faster). Simple guided test and certificate through in 20 minutes!

24 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I totally recommend this company

I totally recommend this company. They are professional, keep in touch with you letting you know the progress of the transactions. Lenny went beyond to help us out with the test.
Niel, was very helpful also when I called this morning.

22 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good and Not so Good

I'm going to rate this five stars even though there was a lot of stress. We opted for the courier service given the time line of the pcr requirement for our flight
The tests were delivered by the courier on time on Saturday morning. We could track him v well. We had requested the courier to return on Sunday to pick up our duly completed test. Again, excellent service.
The courier lodged our pcr test at the lab at 10.50am on Sunday morning.
The courier service method guarantees the results by midnight on the day of the swab test. We waited and waited. At midnight we phoned to check, about our results and again on Monday at 2.00am, 4.00am and 6.00am. Still nothing. The stress levels were through the roof as our flight was on Monday.
What I liked though is that the phone was always answered and someone tried to help. Also the courier company and drivers were awesome.

The issue? Not sure if the lab wasn't open on Sunday( advertised as open 24/7), or not enough staff or....I don't know what really
Any way after a load of calls we made from 7.00am to 10.00am they got our results to us and have even volunteered a refund.

The staff are v polite but the only form of comms between the person at the end of the phone and the lab is via email. This needs to be addressed. This is not fair on the customer or the employee trying to help a frustrated customer. Also be open and transparent. If you aren't open on Sunday, just state that to manage customer expectations and then deliver ASAP to ensure customer isn't stressed like we were.
But thankyou for ensuring we got our results. Cutting it v fine, but we got there

21 augustus 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I had a cruise and a requirement before…

I had a cruise and a requirement before getting on the ship, was I needed a covid test within 48 of boarding. Heard about this company so ordered one a week before. After about 2 days, I decided to order a 2nd test kit as backup, just as well I did because the 1st one never arrived. When I went to ask for a refund, they said they could not, they would send out again and it would arrive the next day after 1pm. It was so ridiculous because my video call was at 12pm the next day, so impossible to do. When I again asked for a refund, they said to reschedule the video call. All of this was done via email and I will flying the next day. It was so poor, a bad service and if you require a serious service, don't use this online company, I think they are unreliable.

19 augustus 2022
Review zonder uitnodiging
Logo Qured

Antwoord van Qured

Hi Geoffrey,

Thank you for taking the time to leave us a review.

I am very sorry to hear of the issues you have faced regarding the dispatch and delivery of your test kit, and I would like to investigate further into this for you.

In order for me to do so, we have contacted you via email and look forward to resolving this with you from there.

Kindest,
The Qured Team

Beoordeeld met 5 van de 5 sterren

Very easy to use and register

I ordered 2 rapid test kits with plenty of time, and they arrived within a few days. The tests were for my children and it wasn’t clear in the faqs how I would register their tests, but a quick search on the website showed that I just do them under my login. As suggested I registered the kits before doing the tests and after the test was done, it was easy to upload the photos of the negative results. I received the certificates within a few minutes.
Overall a very easy to use service.

18 augustus 2022
Review zonder uitnodiging

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