Highly recommend - bought for my mums birthday & so impressed I’m definitely going to order for my daughter next week. I also ordered the tin which finished off the gift of cup cakes . So pretty & tas... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing cupcakes! They were delivered next day securely packaged in beautiful tins! They looked brilliant and tasted delicious, we were delighted with them, thanks so much!
I was very impressed with their help on the phone. I ordered something bespoke on Tuesday and it arrived as planned on Thursday. The cupcakes were brilliant - just as I wanted; beautifully packed. I... Toon meer
Bedrijf heeft geantwoord
Brilliant service and the most amazing gluten free cupcakes. I contacted Rachael’s Kitchen before placing my order , just to check on ingredients ,as I am gluten free, it was easy to get through, the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send beautiful handmade gift cupcakes - we have over 40 flavours to choose from and send all deliveries in gift packaging. Next day delivery available across the UK! Place your order by 4pm for next day delivery. Personalised cupcakes available includi...
Contactgegevens
Unit 7, Northbrook Business Park, BN14 8PQ, Worthing, Verenigd Koninkrijk
- rachaelskitchen.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear you found the ordering process easy and appreciated the prompt communication.
We hope to bake for you again soon 🧁
Beautiful and delicious cupcakes
It was easy to order online although I had a bit of difficulty checking out but it got sorted in the end. The cupcakes got delivered earlier than expected which was good but the courier - DPD - delivered to the wrong address so I had to chase them myself even though he had the postcode. Mention should be made to the couriers that if in difficulty finding an address, then to ring the sender, not just leave the package where you think it is even though the address is wrong. Apart from this the cupcakes were beautifully packaged and delicious! Would definitely use Rachaels Kitchen again.
10 april 2026
Cupcake delivery was quick
Cupcake delivery was quick, the cupcakes looked fantastic and paid a little extra to get a tin for the cupcakes which is great. The reason of me given 4 stars is that I just think that the icing is a bit solid.
10 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your review! We’re delighted to hear the cupcakes arrived quickly, looked fantastic, and that you enjoyed the tin.
We really appreciate your feedback about the icing - our buttercream is a set buttercream, which means it will naturally firm up over time as the butter sets, unlike a softer cream cheese-style frosting. We’ll certainly take your comments on board, and we hope to bake for you again soon! 🧁
I spoke to someone personally and…
I spoke to someone personally and explained the necessity for the delivery and you chose not to do what it would take to make certain the delivery happened.
So the delivery did not happen. It HAD to be on the agreed date.
I am devastated. This can never be got back and never be made up for. I will tell everyone I know and I will never use you again.
10 april 2026
Antwoord van Rachael's Kitchen
Thank you for your message, and I am truly sorry for the distress and disappointment this situation has caused you.
I completely understand how important it was for this delivery to arrive on the agreed date, especially given the time sensitive nature you clearly communicated to us. I appreciate how much effort you put into arranging this, and I’m very sorry that, despite this, the delivery did not take place as required.
Following our conversation on Friday, We ensured that all delivery instructions were carefully added to the DPD system, and we also attached a clearly visible additional label to the parcel
Despite these measures, the courier unfortunately did not follow the instructions, and I fully appreciate that this has had a significant impact that cannot now be undone. I am deeply sorry for this outcome.
We are raising this as a formal complaint with DPD to understand exactly what went wrong and to help prevent this from happening again.
While I understand this does not resolve the situation, we will be refunding your delivery charge in full to your original payment method. In addition, we will place a credit on your account for the order value should you choose to use our services again in the future.
The team is incredibly friendly and…
The team is incredibly friendly and helpful.
I ordered from Dubai for my family, and their feedback on the design, packaging, and taste was 10/10.
Keep up the great work, guys!
10 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your wonderful review! We’re thrilled to hear the cupcakes were a 10/10 for design, packaging, and taste, and that your family enjoyed them. We really appreciate your kind words and support all the way from Dubai! 🧁
Good company and item very well…
Good company and item very well packaged lovely cup cakes but only problem is when you order 6 you can’t choose your own, it would be better if you could or make it 8 cup cakes and let the customer choose their own.
7 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your review! We’re delighted to hear you enjoyed the cupcakes and the packaging.
We really appreciate your feedback about selection size. We do offer our Fill Your Own Box of 12, which allows more flexibility across our range of nearly 40 flavours, giving customers much more choice. Our Tasting Menu – Box of 6 is designed as a smaller curated selection.
We’ll certainly pass your comments on, and we hope to bake for you again soon! 🧁
Cupcakes arrived on time and were well…
Cupcakes arrived on time and were well received an easy lovely idea for a present
7 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the cupcakes arrived on time and were well received, it’s great to know they made an easy and thoughtful gift idea. 🧁
Disappointed with delay
I’ve ordered many times and so has my husband.
Unfortunately the courier sent an email saying these delivery would be delayed and they could not guarantee they would be delivered next day.
It wasn’t a speedy response Racheals. I had asked if they could resend as although normally very fresh sometimes they have been a tiny bit dry and also it was 26 degrees so did not think they would be in good condition.
The reply email said these delivery courier confirmed they would’ve delivered the next day and they would be fresh for 5 days. I suppose it was lucky it wasn’t for a birthday on a specific day.
7 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your review! We’re delighted to hear you enjoyed the cakes and that the ordering process was smooth and easy. We look forward to baking for you again soon! 🧁
Fantastic cupcakes
Fantastic cupcakes. Absolutely stunning visually and scrumptious to eat. Arrived on time. Would highly recommend!!
7 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your wonderful review! We’re thrilled to hear the cupcakes were fantastic, visually stunning, and delicious and that delivery arrived on time! 🧁
Beautiful birthday treat
I ordered six cupcakes for my husbands birthday , they arrived on time in their special tin and they looked incredible and tasted even better, highly recommend …gorgeous 😀
7 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the cupcakes arrived on time in their special tin, looked incredible, and tasted even better. We hope to bake for you again soon! 🧁
Six cupcakes for a birthday treat
I bought my wife six cupcakes for her birthday. It’s been hard to find her cake or treats that she will love as often it assumed Vegans only eat salad. I so pleased with how the arrived, carefully packaged and beautifully presented. Even the tin which can be used again. The cakes themselves are a naughty sweet treat and with her favourite biscuit themes. The delivery was very fast too. Thank you so much.
1 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your wonderful review! We’re delighted to hear the cupcakes were a perfect birthday treat and that your wife enjoyed them. Everyone deserves a sweet treat! even Vegan ones! We really appreciate your kind words and hope to bake for you again soon! 🧁
My daughter's partner is gluten…
My daughter's partner is gluten intolerant
These Easter cup cakes are brilliant
So much so I have ordered another tin for her Birthday
31 maart 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the Easter cupcakes were a brilliant treat and that they’ve gone down so well you’ve ordered again for a birthday. We really appreciate your support and hope to bake for you again soon! 🧁
Easter cupcakes
Delivered on time and devoured before I arrived. The kids loved them, thank you
1 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the cupcakes arrived on time and were so enjoyed they didn’t last long, always a great sign! We really appreciate your kind words and hope to bake for you again soon 🧁
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the cupcakes were easy to order, arrived on time, and were super delicious. We hope to bake for you again soon! 🧁
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the cakes were a hit for your wife’s birthday and that she’s loving them. We hope to bake for you again soon! 🧁
Antwoord van Rachael's Kitchen
Thank you so much for your review! We’re delighted to hear the cakes arrived on time, in excellent condition, and looked delicious. We hope to bake for you again soon! 🧁
Delicious Cupcakes
Everything went smoothly. Your website is easy to navigate. We pre-ordered the gift as it was a birthday present for a friend. The cup cakes arrived on time and the delivery firm kept us up to date. The cup cakes were delicious according to my friend. Thank you.
30 maart 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear everything went smoothly, the website was easy to use, and the cupcakes arrived on time. It’s great to know your friend enjoyed them - we hope to bake for you again soon! 🧁
Excellent service as usual
Excellent service as usual. Easy to order on line and kept up to date with progress of the order. Delivered on time. Produce brilliant.
31 maart 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear you enjoyed our service, found ordering easy, and appreciated the updates and on-time delivery. We really value your continued support and look forward to baking for you again soon! 🧁
Delicious cupcakes arrived on time and…
Delicious cupcakes arrived on time and beautifully presented
1 april 2026
Antwoord van Rachael's Kitchen
Thank you so much for your lovely review! We’re delighted to hear the cupcakes were delicious, arrived on time, and were beautifully presented. We hope to bake for you again soon! 🧁
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