Horrendous experience and shocking customer support, we placed an order on the 1st August, received damaged 2 weeks later and they dismissively say its in hand and they will get a replacement out. It... Toon meer
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Lees wat reviewers zeggen
Can't believe they emailed me customer survey feedback form to fill out ! You see this is the first form of communication I've had from them since I ordered a towel rail way back at the start of Nove... Toon meer
After much research on the net i decided the Smiths Spacesaver plinth heater was the one for me. Radiators.co.uk were enthusisatic on the phone and so i placed the order on line. Delivery was quick... Toon meer
Having tried several companies to find a towel warmer in an usual size I came across radiators.co.uk. My call was initially dealt with by Lee who couldn’t have been more helpful, and I subsequently sp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 8,000 different products, Radiators.co.uk caters for all your radiator needs. With a fantastic range of designer, column, towel, panel and LST radiators to choose from for all your home development/improvement needs! We also have a superb selection of radiator accessories, including valves, pipe covers and much more! We can also supply a range of bespoke cast iron radiators, and customise your perfect radiator from a comprehensive selection of RAL colours and finishes.
Contactgegevens
Unit 2d, Shortwood Court, S74 9LH, Barnsley, Verenigd Koninkrijk
- 01226 369631
- sales@radiators.co.uk
- radiators.co.uk
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I'm a Myson fan ( - heater fan!)
It works as I would expect - given its predecessor was a 35-year old Myson design.
This is my 2nd review / request to revoew this purchase - I probably won't bother with a 3rd one though.
Great service
We ordered a vertical radiator within twenty four hours it was delivered. Product is excellent looks great.
HOT SERVICE FROM COOL SUPPLIER
After much research on the net i decided the Smiths Spacesaver plinth heater was the one for me. Radiators.co.uk were enthusisatic on the phone and so i placed the order on line. Delivery was quick and the product is very satisfactory. It heats our 12ft by 12ft kitchen really well and quicker than the radiator we removed. Should i need more heating items i will be using this company with confidence.
Graham Barnard
Westham, Pevensey
East Sussex
Cheapest on the Internet and arrived quickly.
Ordered a hydronic kicks pace heater. Was cheaper than elsewhere and had free shipping. Arrived in a timely manner and i was kept informed about delivery. Will use again.
poor service, poor company.
one of my radiators arrived damaged, phoned the company immediately and was assured a replacement grill would be sent out, 6 weeks later still waiting for it. poor service, would not use them again
Radiator was delivered as promised and is heating the house. Job done.
No problems at all with this purchase.
Very efficient and helpful service.
Called and ordered 4 radiators. Realized a mistake in my dimensions. No problem, issue resolved. Thank you!
Not easy to deal with
Radiators.co.uk it turns out is another site for BHL, which is another name for Bumford Heating - all convoluted and when you order from Radiators.co.uk you actually end up communicating with BHL
BHL (or Bumford) have a reputation for being hard to deal with and I had endless emails to get a simple exchange of a radiator. They said I was wrong in my order, I thought they took down the wrong radiator order.
In any case if they were customer centric they would have just done the right thing and nor argued endlessly.
Not left feeling warm to them.
Great service and a working radiator... what more could one want?
I ordered a larger than average radiator to cope with my living room and replace two old ones, and am very happy with it. All instructions were clear, the delivery info was accurate and the packaging was secure.
impressive
The Myson kickspace heaters really do kick out some heat ... we avoided having to lose another wall for a radiator using a couple of these and because these things have little fans on them we don't get any cold spots in what is a very big room.Highly recommended.
Poor, no communication, do not use them
Can't believe they emailed me customer survey feedback form to fill out ! You see this is the first form of communication I've had from them since I ordered a towel rail way back at the start of November, rang them a few times to be given dates of delivery but it never happened , no offer of alternatives or even communication to say it's not available poor
Poor poor! If I was to treat my customers the way they have handled me is be broke !
Fast delivery
Order process was very easy and the delivery followed very quickly afterwards.
The tracking system was excellent with the delivery slot was dead on and the driver even phone me half hour before to say when he was on time
Best price around
and good quick delivery.
Note that this radiator already comes with a silvery front grille which I didn't know about at the time and bought a colour matched one which I don't need.
Good product. Good service
No problems at all. Really pleased with radiator and service.
Good service good price
Not sure how the system works but it does - a good internet price from a company in Yorkshire for a known brand of radiator delivered by the local branch of a major plumbers merchant in Wiltshire ten days later. Sales updates and delivery date confirmed by email so all in all a very smooth transaction.
Fine BUT lied about delivery date and having item in stock when i phoned to place order after paid item out of stock
Telephoned the company to ask delivery date told in stock so wld receive within 5 days. I placed the order paid and thought no more. I telephoned to confirm delivery date and was given a date 2 weeks away which messed up the project!!!!!!!!!!!! Suddenly it was out of stock not just with them but now the suppliers. I had telephone another company who had also sed in stock but chose these purely as cheaper.
cheaper not always better.
Best price and quick response to questions
Product as describes and cheapest price available, more information on estimated delivery time would have been helpful.
radiators ready!
Ordered two Myson compact large sized rads, arrived spot on time as promised the following Friday. Delivered to bedrooms as requested to the delivery depot driver. Kept informed throughout by email. Very good service and decent internet price.
Unimpressed that it takes over 2 weeks to deliver.
Ordered 14/9/2013
advised delivery date of 1/10/2013 3 days later on 17th.
I would have ordered elsewhere if I had know I would be waiting over 2 weeks for urgently needed parts.
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