Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... Toon meer
Bedrijf heeft geantwoord
Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... Toon meer
Bedrijf heeft geantwoord
I have been looking what seems like forever for a classy pair of knee high camel boots. Having made a few purchases already from raid I looked at the website and was not disappointed The perfec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything that’s hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.
Contactgegevens
Verenigd Koninkrijk
- cs@raidlondon.com
- raidlondon.com
Love Them
Love them. I bought some heels for going out for my birthday. They came in good time. Really comfy for heels and good for wide feet. I also don’t normally wear heels. This is my second purchase from Raid and I have problematic feet and they are great, can’t recommend enough.
24 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
Yayy Whoop whoop! Thanks for the 5 star review and happy belated birthday! It's great to hear you're happy with your purchase and it fits you well. If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Gorgeous green ankle boots
Gorgeous boots, colour is spot on
Size is great and considering they are high they are very comfortable
19 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
Thanks for the 5 star review. It's awesome to know you're happy with your purchase.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Love it ❤️
Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbelievably gorgeous. Very sturdy and also comfortable when walking. Will purchase more when they are on sale :))
23 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Ly, thank you for such a nice review and we're so pumped that your purchase arrived quickly. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Team RAID xoxo
Great boots at a great price …
Great boots at a great price and really comfortable. Love the colour too.
16 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
Awesome to see another 5***** review! Whoop whoop!
Great to see another happy customer!
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release.
Thanks again for your kind words!
-- Team RAID London --
Xoxox
Amazing quality exactly what I wanted!
11 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
We're so glad you're impressed with our products, service and delivery!
Be sure to sign up to our newsletter as this will ensure you receive the latest offer and promotions.
Thanks again for your kind words
Team RAID xoxo
Fast delivery
Fast delivery. The order arrived the previous day which was 28th but I wasn’t home so it was left at my neighbour’s house and after I got it from them exactly what was ordered was what I got. Thank you Raid❤️
1 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
Great to see an awesome review! Great to see another happy customer!
Be sure to subscribe to our newsletter, to receive future discount codes and early access to promotions.
Thanks again for your kind words!
-- Team RAID London --
Antwoord van RAID London
Awww thank you for such a nice review. If there is anything else you need, our Customer Service team are there to assist.
Team RAID xoxo
Quality is awful
I like the shoes I purchased but the quality is really poor, feels very plasticity, I can see the glue in the edges, I will be shocked if the shoes actually last, I would never pay full price. I am nervous wearing them out if I’m honest.
2 maart 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Christina, we're sad to see a 3 star review as you only ordered these recently, you have 28 days to return any unwanted items for whatever reason. If you are not 100% happy with your purchase then please reach out to our Customer Service team as they are there to help you. We don't like customers not to be happy and as I can't see that you have contacted our customer services team so far, we have not had the chance to right any wrongs.
We would love the chance to make things right, so please reach out to us and we can make this a 5 star review insead.
Team RAID
xoxo
Great shoes!
The delivery was quicker than expected. The shoes are of a great quality and are super comfortable. Sizing is accurate. Overall a great experience.
7 februari 2023
Review zonder uitnodiging
Antwoord van RAID London
AWESOME! Thanks for the 5 star review. It's great to hear you're happy with your purchase and it arrived in good time. If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
The worst customer service
The worst customer service. Returned item to them a month ago, sent them proof and have been going back and forth with them via email. They’re refusing to refund my money and I’m having to go through other channels to get it back. Terrible service and a joke of a company.
Update: Money was very quickly refunded about 30 minutes after submitting this review. I should have written it 3 weeks ago..
16 februari 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi, sad to see a 1 star review. Having looked in to the situation I can see that you had an issue with returning and item via the InPost service which is now solved. Obviously we do our best to provide exceptional customer service, and for the best part we do this for services that we control, however, third-party services such as delivery and returns are outsourced.
On this occasion it appears that InPost messed up the returns process and this caused a delay in both us receiting your return and for us to issue the refund, as we had to resolve the issue before we could refund.
Sometimes these issues can take a little longer than we would like and on this occasion it appears this was the case.
Team RAID xoxo
Fantastic service
Fantastic service, really quick delivery and a lovely product
12 februari 2023
Review zonder uitnodiging
Antwoord van RAID London
Sarah, thank you for such a great review and we're so happy that your purchase arrived quickly. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Team RAID xoxo
Experience was great but unfortunately…
Experience was great but unfortunately the boots I ordered looked quite different to picture so sent them back with no hassle
2 februari 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Diane,
Thanks for the awesome 5 star review, it's really appreciated, especially as you had to return your order. Looking at the style you ordered and the image we have online, the product does appear to be correct and looks identical. If you saw this product via other means such as a social post, mobile app or platform other than RaidLondon.com, please reach out to our Customer Service team and let them know. That way we can correct any issues as they pop up.
Thanks again for your review and we hope to see you shopping again with us in the future.
Thanks xoxo
Sturdy and surprisingly comfortable
Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and bought another 2 pairs! And I have 3 more in my basket! Very sturdy stilettos with beautiful designs, pretty comfortable even for a novice high heel wearer! I have been recommending Raid to my friends since my first purchase x
9 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
Awww thank you for such a great review and we're so pumped with your first purchase. If there is anything else you need, our Customer Service team are there to assist.
Go on, make your second purchase ;)
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Team RAID xoxo
Delivery to Canada …
I contacted the company regarding delivery. They were quick to get back to me and to follow up with their delivery service to determine when I should expect delivery in Canada. Fast, efficient and friendly service.
16 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
Yayy! Thanks for the 5 star review. It's great to hear you're happy with the service you have received. Deliveries this time of year can take a little longer, but now the Christmas and New Year period has passed, things are getting back to normal in terms of deliveries.
If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
My niece wanted these sneakers and I…
My niece wanted these sneakers and I couldn’t find her size anywhere. Found them across the way and she says 5 stars 🌟!!
3 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
Awww thank you for such a great review and we're so pumped that your purchase arrived quickly. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Team RAID xoxo
Boots faulty
Boots were delivered promptly but unfortunately they were faulty. Returned via royal mail which means i will have 2.99 deducted from my refund that i havent received yet
So now i am not getting a refund for my boots as I returned them in the box but used tape on it. So that means they are not able to resell them as they cant use the box. BUT THEY ARE FAULTY SO ARE THEY GOING TO RESELL FAULTY GOODS TO SOMEONE ELSE? So basically they have £40 they are not going to refund me because I returned a faulty product in an already damaged box. That sounds like robbery to me!! Never have I ever been mistreated like this. Please everyone be careful if buying from this company. I wouldnt want how they treated me to happen to anyone else
14 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Les, if a product is faulty then no deductions are made for using our discounted returns service! This information is detailed on our website and states that in the unlikely event you receive a faulty product, no deductions will be made when returning the item.
If you need further assistance with your issue, please contact our Customer Service team at cs@raidlondon.com who will be more than happy to assist you.
The most stunning boots ever
The most stunning boots ever! So impressed with how fast the shipping was as well
4 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
Ordered the long green boots for a…
Ordered the long green boots for a wedding as didn’t want to show my white legs or wear tights they were better in real life than on web sight never had so many compliments over my boots always find good quality trendy shoes at raid here always a bit differant and stand out
7 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
Awww thank you for such a wonderful review and we're so pumped that you love your purchase. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
We hope that you will find another amazing style in the future that you can click 'add to bag' ;)
Thanks again
Team RAID xoxo
Poor customer service
Bought boots from the website in the sale. I paid £ 6.99 express delivery which arrived in good time. The problem came returning the boots via an inpost locker. It took myself having to contact Raid to ask where my refund was and asked to provide evidence of returning . Then took days to receive a refund, which took more funds off for postage - poor information from Raid and communication takes far too long I wouldn't buy again due to the service
10 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Claire, sad to see a 3 star review as with any return, we only know you have returned something when we have received it and processed it, which can take up to 14 working days from when we receive this. If you return something via Royal Mail or InPost and we don't receive it, or there is no identifying documentation on the return to identify you as a customer, then we are unable to process any refund as we don't know about the return, or who to refund.
If you can email our customer service team at cs@raidlondon.com then they will be able to assist further regarding this matter.
Love my new boots
Love my new boots, sexy yet comfortable. Great colour. A really good buy, very pleased thank you. 😊
7 januari 2023
Review zonder uitnodiging
Antwoord van RAID London
We're so glad you're impressed with our products, service and delivery! It's can be frustrating in terms of deliveries over Black Friday and Christmas period, so it's good to hear your order arrived in good time. 😄
Just so you know, we also have a mobile app, available from your app store, where you can grab 15% off your first mobile app purchase!
Take care, much love xo
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