Rainbow Restoration Reviews 

Rainbow was quick to respond. Employees were professional and courteous. Mike and John were excellent!

At the beginning this company responded quick and were very informative. When the project manager came out I had explained that I already had a flooring guy contracted for the job but just needed them for the repairs for the damage my dishwasher caused.
Scott was on board but as time passed and mitigation was complete I received a text stating that they either get to do the whole job or nothing at all , because it was to hard to place a bid into the insurance just for repairs and not have flooring included. This just didn’t sound right to me. Rainbow pretty much came in and left me with gouges in my plywood on the floor, no cabinets, holes in my walls from where new insulation and drywall need to be added. My house was left destroyed.
They decided they were not going to do the work and Scott the project manager states this direction came from the owner. So where does that leave me? It leaves me to start all over again and now contract new contractors. My mother is on hospice living in my home, I can not take proper care of her without a kitchen. I am beyond overwhelmed. Mind you this is all over using the flooring company of my liking:

Cara Lieberman, the owner of this location is probably the worst I have ever dealt with. With me being a customer that have never dealt with water damage or insurance, I had a lot of questions in which she appeared to be very helpful until the process was initiated and already being managed. My earlier complaint with this company was due to an emergency service as my home flooded. They sent one person in which he did the bear minimal and left puddles of water in the floor in which I had to finish the process. She called the next morning and tried to explain their process and explained they would be coming to remove the wet flooring the next day. This lead to more things than promised and found them taking frames off the doors, cutting into the walls and causing damage saying that the contractor I choose would do the repairs to even more damage they caused. I then asked could I get an estimate just to be told, we are too busy and that my adjusted price would be their price as they use the same system. She even had the nerves to say maybe I could do little by little until I’m financially capable as they are too busy to even assist or do the job. I find this company questionable and they even had me sign a paper that wasn’t filled out but wanted initials on everything and a signature in which I took pictures of . Avoid this company as they do work without appropriately informing you what they are doing and then you’re the person left to deal with the damage.

The representatives of Rainbow International of Spring and their subcontractors FRSTeam are monsters in my opinion! June 2023, they came to my home. Allstate said they are vetted. Hector and his wife Jessica, told me that anything they use or take will be written off as damaged and I must report it on my claim with Allstate. This is stealing! I reported this to my claim agent and he told me to report to police. I did. Later, he told me that he let Rainbow know I made a report. Hector and Jessica got angry with me. My agent told me I had to let them finish. Hector said that I would be lucky if I got anything back. Well, they made that true! Most of my possessions are with them. Hector told me on the day of delivery of my few belongings that I can complain and nobody is going to listen to me, nobody cares. These thieves need to be prosecuted! They took a lot of pictures in June 2023, they sent little information about what they took to Allstate. Allstate doesn't care!

This the second time I called them out to are hous very pleased whit them ther worker are very nice and friendly. I will call them out if I need them again

Sadly they are incredibly slow in replying to Tanya emails. They take months to arrive and when they leave the job it is always incomplete. 9 months after our flood, our floor boards and joists are still wet.
I’m from Scotland,

WARNING!!!!!!! DO NOT HIRE THIS COMPANY!!!!!! WARNING!!!!! DO NOT HIRE THIS COMPANY!!!!!! I AM CURRENTLY LOOKING FOR A LAWYER WHO WILL ASSIST ME IN SUING THEM!!!! IF I CAN'T OBTAIN ONE, I WILL GO IT ALONE!!!!! Details to follow but let me first say that after speaking with Daniel, the Vice President, regarding the nightmare that I went through with his company, he asked how the company could make things right with me. I advised him to speak to the owner and find out how the owner wanted to make things right with me. Unfortunately, he must have gotten legal advice to not make things right because now he says too bad so sad for me. Well, Daniel, like I told you, I will BLOW YOUR COMPANY UP on the internet. You may not be willing to make things right financially, but in the long run it will cost your company!!!!!!

My house had a flood in December which cost me $85,000 to Rainbow. After a long 5 months of living in a hotel, waiting for the job to be completed, in May RAINBOW CAUSED A SECOND FLOOD in my house and charged me an additional $11,000 for it. When they FINALLY COMPLETED the job in July, this is one of the end results....A PIPE FOR THE SINK THAT IS NOT COMPLETE WHICH ALMOST CAUSED A THIRD FLOOD!!!!!!!! HOW IS IT THAT A MINIMUM-WAGE PAID MAID CAN SEE THAT A PIPE IS MISSING BUT NOT RAINBOW WHO WAS PAID ALMOST $100,000?????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been ANGRY dealing with this company for SIX MONTHS and now it continues!!!!! Wait until I catch my breath and tell you about the quality of their other work and performance!!!!

They have great reviews BUT DON'T IGNORE A LEGITIMATE WARNING AND FIND YOURSELF IN MY SHOES!!!!!!!!

UPDATE:

Well, I WARNED Mr. Franchise Owner of the Year that I would do this if he didn’t MAKE THINGS RIGHT, so here goes! My husband received a voicemail message from John Wheeler at Rainbow this morning requesting that he return the call. Since I am the one who has been dealing with THIS NIGHTMARE, I told my husband that I would call John back. I called and left a message for John stating that my husband wouldn’t be calling him and requesting that he call me instead. The name John Wheeler meant nothing to me because I hadn’t been dealing with him. Hoping that John was someone of IMPORTANCE who was calling to MAKE THINGS RIGHT, I called the company and asked the receptionist what position John Wheeler held. She didn’t know. So, naturally, my next step was to Google John Wheeler Rainbow Restoration. And LOOKY HERE!!!! HE’S THE OWNER. Not just the owner, but 2023 Rainbow Restoration Franchise Owner of the Year: John Wheeler!!!!!! After obtaining this tidbit of information, I waited ANXIOUSLY for Mr. Franchise Owner of the Year to call me back. I waited. And I waited! AND I WAITED!!!! Tired of waiting, but most of all LOSING HOPE for a FAIR RESOLUTION TO MY NIGHTMARE WITH RAINBOW, I called again. And left another message. This time I was clear: I hope the call is to make things right or I would be “a dog with a bone”. COINCIDENTALLY, he “didn’t hear that message” but called IMMEDIATELY AFTER I LEFT IT. Being to the point, I asked him for the purpose of his call to my husband. He wanted to know where his money was!!!!!! OMG!!!! I didn’t know if I should LMAO or SCREAM!!!!! First of all, we have been sending all monies as soon as it is received from the insurance company. Second of all, given that monies have been sent CONSISTANTLY and we have been working pleasantly with Gina, the girl YOU HIRED TO HANDLE ACCOUNTS RECEIVABLES, on a continuous basis, WHY ARE YOU, THE OWNER, COINCIDENTALLY CALLING AFTER I HAVE POSTED NEGATIVE REVIEWS????!!!!! As I assured you, Mr. Franchise Owner of the Year, we will pay you in full REGARDLESS OF WHAT YOU HAVE COST US but I WILL CONTINUE TO POST MY NEGATIVE REVIEWS UNTIL YOU MAKE IT RIGHT!!!!!

Rainbow International is a franchise. Like all franchise's, management/ownership varies, as does customer service. So if you are looking for reviews, this is not the best platform as to come to a conclusion. Our General Manger has impeccable references from Homeowners, Insurance Industry Professionals as well as commercial. Please reach out to the individual franchise in your area to look for a review and remembered someone can write whatever they like, true or otherwise. Ask for references.

Rainbow Int'l of Lewisville is not the answer! One painter used latex paint over enamel in the master closet and master bathroom, which created a very big problem for the carpet layers who came in and brought it to my attention that no matter how careful they were it was scuffed and peeling. That's when I looked at the paint cans and realized why it was peeling, they had used the wrong paint. In another bathroom, the same painter failed to remove fixtures or tape off the cabinet & tile areas before painting the walls, so there was paint all over the tile trim, cabinet, fixtures, ceiling and accessories. He came back to take the fixtures off to paint behind them, but didn't wait for the paint to dry before reinstalling the fixtures. He also did not clean up areas where paint was on the items. The cabinet maker is very good if he is completely starting from scratch, but not when restoring partial cabinets that must go in flush with undamaged ones. Both of his cabinets were longer than the original ones, which caused the new ones to overshoot the space provided and his attempt to rectify the problem created more problems. The manager informed me that I was too picky on such an old house, and on one occasion said that I was old & getting senile & on another, that I must dislike Latinos. Number one, I am not getting senile yet and have pictures to prove what I was telling him, and number two, my grandchildren are 1/2 Hispanic, not Latino and neither is he or his workers. This is just a sampling of what went wrong on my job.

Water leaks. Broken tile. Bad flooring that needs to be all redone. Made to move back into an incomplete project that’s still not done. The crook put a mechanics lien on my home because he hasn’t been paid for an incomplete project. His illegals that put the roof on thought it would be good idea to shovel shingles onto the boat in the middle of winter and then jump on top of it and broom them off, destroyed tarp. Closet doors. Electrical problems. I don’t have enough time for the rest. DO NOT HIRE THIS GUY. He’s a crook.

Tech guys fine. Organisation is truly awful. Txts ignored. Water left dripping for 8 days. Customer care is the worst I have ever known.

Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.

Thomas Lucas,the Branch Manager that supervised the work that has to be done when my house has damaged by a candle fire.Thomas and all the crew did an excellent wonderful job in cleaning my house.My air condition were super clean,the cleaning staff made my house a brand new look.I was fully satiesfied of all the work ,the carpet looks brand new,all the walls in my house looks good,With the supervision of Thomas Lucas ,a proffessional,honest polite respectful hard working manager.THOMAS DESREVE A RECOGNITION.HE IS A BIG ASSETS AT RAINBOW INTERNATIONAL RESTORATION.HE DESERVE TO BE RECOGNIZED.Thomas thank you for all your excellent work at my house at Spring Texas.Job Well Done!!!!

If I could leave a no star I would. These guys are a joke and worse customer service ever. We've been trying to work with them for the past 2 months and they seem to just jerk us around. Our insurance company isn't happy either with their lack of effort and business practice. Don't use them!!

Today after fire damage, Courtney and James arrived to complete the job started on Wednesday, they were thorough, courteous and sympathetic regarding our loss, even raking and hovering the grass that had broken glass in it, so a BIG thanks to Rainbow International Restorations, Brackley branch 5 stars and can't recommend them enough

Rainbow International of Conroe.
Excellent cleaning staff. Supervisory staff responded within 2 hours of my request (at 8am Monday morning) and had a crew of 4 ladies at my house by 8pm that night.

RAINBOW INTERNATIONAL..SUCKS. They were unprofessional, rude this company is one that the insurance company sent to my house, if I had picked my own company it wouldn't have been this company. My floors are still wet the padding under the carpet is soaked with water. RAINBOW INTERNATIONAL SMITH STATION AL.THESE GUYS SUCK THEY DON'T CARE ABOUT YOUR PROPERTY

Rainbow out of Washington Missouri did an awesome job on my mom's condo carpet. Justin and Jared were both professional and friendly. Mom's carpets are old and were heavily stained in some area's. The carpets came out better than I expected. The price was reasonable as well. I have used Rainbow for years on my area rugs and they always came out great. Thank you Washington Rainbow!

NEVER AGAIN, THEY ARE NOT PERMITTED ON OR NEAR MY PROPERTY...THEY DESTROYED MY ROOM, STOLE MY ANTIQUE BASEBOARD, AND RUINED MY ROOM AS I KNEW IT, DO NOT LET THEM INTO YOUR HOME!!!

THIS IS RAINBOW IN EAST TILBURY ESSEX

The guys from Rainbow were very nice, some were absolutely lovely, Steve, Ben & Dave in particular, and Kelly and all the other staff, but we had a lost mirror, which had sentimental value, a cracked lamp which was lovely but we can't replace now and an idiot in charge who couldn't find our leak, despite everyone else knowing exactly where it was. It caused more trouble and kept us out of our home for probably months more than was necessary because of this one person. As said, the rest were lovely and did a great job.

Update 6th February 2023 - Had our new furniture delivered this weekend and at last could open the 13 boxes of the things which came out of our old water damaged dining units, which were ok, after almost a year. Rainbow had bubble wrapped everything beautifully, with nothing broken. 5 Stars to them.