Rainbow Restoration Reviews 

Rainbow International out of Parker, CO did a great job for us. The personel were hardworking, honest and good people to work with. We had water damage from a burst pipe and they took all proper steps to dry out the area and provided the proper information to our insurance company. Many thanks.

I was introduced to this company following a flooding at my 16 century farmhouse and never in my life, have a dealt with a company, whose communication skills have been less than truthful, and whose promises have not been fulfilled. They assured me that my treasured 120 year old rug would be cleaned and well cared for when they removed it, after leaving us with no carpets or flooring and bare floorboards for 10 weeks. now after promising for its return on 5 separate occasions, it has suddenly been lost and I am told, it will not be returned. it has been handed down through 4 generations and it is the only thing I possessed of my mother who died at 36 , and now it is lost. This is awful and I get nothing, no apology nothing at all . Please do not trust this company with valued possessions.

With regards the Norwich Branch. Rarely have I had to deal with such an incompetent company all round. The insurance company got them to call me with regards to a sewage leak that needed clearance. It took them a long time to get round to ringing and the staff member was unhelpful with regards to the timings of when they could come.
The guys arrived a few days after (so I had cleaned most of it before they arrived). They were made aware that someone was coming to sanitise after. (her attitude made me realise they weren't a company I would want to deal with myself). But they only managed to lift half of the lino as they didn't have the right equipment with them to lift it. (Although the little chunks they left were easily lifted by the foot of the guy who came to sanitise.) One week later they have just completed the task but not left in any condition to have the new flooring put down at all.
Even our insurance company are appalled by the service from the Norwich branch they had only used other branches before

It took over a year to fix my townhouse after a flood. The quality was so poor they had to redo things multiple times & some things never got done right. They took so long I had to do a lot of the work myself. Then it took them 336 days to get the insurance company the closing invoice so I could get the money they owed me & be done with them.

The team that helped me recover my property from a fire were amazing, they are the reason this review is a two star, the issues came when involving management due to lost items.
Emails directly from Wayne Crossfield (owner) regarding the missing items from the inventory were followed by excuses of furloughed staff and their 3rd party having issues disregarding the fact that Rainbow had continued working all throughout lockdowns and very active on media. Eventually he ignored any incoming emails from me asking for a resolution to the issue and nearly a year later we are no closer to seeing either our missing items or any type of compensation.

Sam and his team arrived this morning to sort our flood damaged house after yesterday torrential rain - I cannot say enough to thank these guys - they were kind and caring and just took control of the situation- amazing team and incredibly professional.

Just had a retail premises restored after a fire can not thank Jackie lee and the team for there outstanding work whole place looks like a new premises well done guys

I have really appreciated how proactive and upfront this company has been in dealing with an insurance claim. This is all the more appreciated given that all other parties involved from my insurance company to loss adjusters have been unresponsive and provided abysmal customer service. I’ve appreciated having one professional company in the mix, in the form of Rainbow.

promises but cut corners. didnt even turn up. makes it difficult for my insurance. left without bath toilet and hot water. stating they never knew i was living without essentials environmental health tried contact but they refused to speak. talked more about his business being furloughed etc even though i saw him most days working. asked for a copy of damp report refused stating i dont pay his wages the insurance do so wouldnt give me a copy even though its my home and i pay my insurance. recorded this conversation as i knew they were trying to get money for works they hadnt really done stating they cleaned but they didnt ....i did it. Dont be fooled whilst you are vunerable. I am disabled without a bath or shower since feb his excuse was covid

I had a water loss issue in my house that threatened to damage the stucture of my house and spread mold. Rainbow Phoenix came in and saved my home. On time and professional water damage company. Ill recommend them to everyone I know in Arizona, Phoenix metro!