Shipped way faster than I expected. Was expecting a full week but arrived in 5 days! That’s including the day I placed an order, really happy with that. It delivered early morning on the 5th day whi... Toon meer
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Lees wat reviewers zeggen
Pretty good. Clothing is nice. The ring was small but still nice. Necklace is great. Shipping was iffy. Was out for delivery for two days before actually delivered.
Brand is on point with it's identity and expression, nothing feels out of place or a misstep from the atmosphere it cultivates. Quality is great, no worries in my skin turning green, however the ring... Toon meer
I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.
Contactgegevens
7260 Hawthorn Ave, 90046, Los Angeles, Verenigde Staten
- (347) 968-7837
- info@rare-romance.com
- rare-romance.com
4,1
Goed
289 reviews
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best customer service shoutout grace
30 maart 2022
Terrible wrapping & product doesn’t match description
My necklace was wrapped so incredibly tight with a sticky plastic film. It took me at least 40 minutes to unwrap it, and I felt like I was losing my mind. Forty. Minutes. Please wrap your necklaces better, so that unwrapping them isn’t literally so awful.
My necklace I ordered didn’t even fit with the pendant that CAME with it. The pendant just falls off. Extremely disappointed with my purchase, and will never buy from this store again.
29 maart 2022
Antwoord van RARE-ROMANCE™
Hi Elliot, I'm so sorry to hear that. The wrap we use can very easily be removed if you just fold it open. I'm so sorry if that wasn't clear. I will communicate this to our manufacturer and see if there's a way to wrap in a different way.
If you have any issues with your pendant, please reach out to support@rare-romance.com. They will be able to help you with that.
Disappointed
Items do not seem to be crafted with care. Jump rings are cheap and wires are flimsy. Very disappointing.
29 maart 2022
Antwoord van RARE-ROMANCE™
I'm very sorry to hear that. We put a lot of time and effort in our design to make sure everything is crafted with the best quality. Please let us know if there was anything wrong with your piece and we would be more than happy to fix it for you. Or if you would like to return it, that is also an option of course.
Product is amazing
Product is amazing. Came really fast and I look forward to buying more from Rare Romance.
28 maart 2022
Love the packaging and great quality in…
Love the packaging and great quality in the chains
26 maart 2022
10/10 WOULD RECOMMEND
Beautiful pieces! I've been wanting to buy from here for months and I'm so glad I finally did! Each piece was thoroughly packaged in their own velvet bags and they all came in one resealable bag. It also arrived faster than I expected, so I will definitely be ordering again soon!
26 maart 2022
my chain broke after I had it for a week
26 maart 2022
Antwoord van RARE-ROMANCE™
I'm so sorry to hear that! Please contact support@rare-romance.com. Our team will take care of you asap!
i never got this product
26 maart 2022
Antwoord van RARE-ROMANCE™
Hi Megan! That is definitly not normal. Our pieces usually get to their destination within 2-4 business days in the US. Please contact info@rare-romance.com and we will figure out exactly what happened!
Thank you!
Awesome quality 👏 👌🏼
25 maart 2022
Excellent customer service
I bought a heavy angel chain as a first time customer and then hours later they did a sale, I asked for a price match (adjustment) for the difference in cost and they honored that request. I am happy to see that RR cares about their customer base and I will be buying more items in the future and also recommending them to friends and family. Thanks again Grace, and also Emily.
24 maart 2022
Review zonder uitnodiging
Everything Came in fine and as…
Everything Came in fine and as presented. Couldn’t ask for better. Highly recommend!!💯
24 maart 2022
Super expensive but my earrings dented…
Super expensive but my earrings dented so easily
24 maart 2022
Antwoord van RARE-ROMANCE™
Hi Devin,
I'm so sorry to hear that! That is definitely not normal. Please send us an email at support@rare-romance.com and we will take care of that for you!
Thank you in advance for understanding <3
very cool
quick delivery, great earrings. they look sick. i do wish these had screw backs instead of push backs, but they haven’t really caused any issue at all
24 maart 2022
Antwoord van RARE-ROMANCE™
Hi Andrew,
I'm so sorry to hear this! Your package probably got lost in transit. Please contact support@rare-romance and our customer support team will take care of this for you right away!
Not happy at all
You sent my package somewhere else yet when I send a message on pay pal you tell me you're fixing the problem then no reply to my email and still ask me how do I like the product I want my money back
24 maart 2022
Antwoord van RARE-ROMANCE™
Hi Sterling,
As I told you on Paypal, usps made a mistake where they accidentally released tracking numbers that were still in use. That is why it looks like your package is going somewhere else. Please contact us at support@rare-romance.com and we will help you track your package. You can definitely start a return process as well if you would like to get a refund.
Excellent customer service
24 maart 2022
Excellent Quality
24 maart 2022
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