Last minute request for black tie for teenager who "forgot" he needed one for a school event. Amazing help via Whatsapp- responsive, thoughtful and practical. Highly recommend
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Service was really good. Delivery was quicker than advertised and, when I needed to exchange a size, it was super easy and stress-free. Big thanks to Megan for being so helpful. Would absolutely recom... Toon meer
Bedrijf heeft geantwoord
Other Groom Party Members and I hired Morning Coats and striped trousers. Rathbones helped advise on the fitting sizes, try on facility in advance and made sure we were completely comfortable. Both th... Toon meer
Bedrijf heeft geantwoord
I and other Groom Party Members hired Morning Coats and Black stripes trousers. Rathbones were helpful in advising on the fitting sizes. The suits were delivered 2 days before the stated delivery date... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Rathbones Tailor
Geschreven door het bedrijf
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contactgegevens
Verenigd Koninkrijk
- help@rathbonestailor.com
- rathbonestailor.com
4,8
Uitstekend
499 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Last minute request for black tie for…
Last minute request for black tie for teenager who "forgot" he needed one for a school event. Amazing help via Whatsapp- responsive, thoughtful and practical. Highly recommend
20 april 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thanks so much for taking the time to leave a review, we really appreciate it!
Glad we could step in and save the day! Teenage “I forgot” emergencies are more common than you’d think but Rathbones Tailor are always prepared!
Pleased it all came together in time for the event and we hope to hear from you both soon!
The Rathbones Tailor team
Service was really good
Service was really good. Delivery was quicker than advertised and, when I needed to exchange a size, it was super easy and stress-free. Big thanks to Megan for being so helpful. Would absolutely recommend to others.
4 april 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Chris! What a great review, loved reading this.
So pleased everything arrived quickly and that the exchange was smooth and stress free. Really glad Megan was able to help along the way!
Thanks again for the recommendation, it means a lot and we hope to hear from you when the next event comes around!
The Rathbones Tailor Team
Excellent service
Excellent service, great customer support, replaced trousers (which i'd ordered too big!) quickly. Customer service from Megan was brilliant.
26 maart 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Rebecca,
What a great review, really appreciate you taking the time to share this!
Glad we could get the trousers swapped over quickly, it was no trouble at all! Thanks so much for the kind words, it was a pleasure to help!
Hope to hear from you again!
Megan and the RT Team
Fast and personal customer service
Fast customer service response. Fast delivery of items. High quality garments.
26 maart 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Max,
Really pleased everything arrived quickly and that the service felt personal throughout, this is exactly what we aim to provide! Great to hear you were happy with the quality too.
Appreciate you taking the time to share it and we hope you had a fab time at your event!
All the best,
The RT Team
Amazing quick service
Amazing quick service, video guide to sizing was ensured my hired suite actually fitted!!!
Really good value and good quality
Jonny
20 maart 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
What a great review, thanks so much Jonny!
Glad the sizing video came through and got the fit spot on, that is exactly what it is there for. Always a win when everything lands quickly and does what it should.
Great to hear you rated the quality and value as well. Really appreciate you taking the time to share it.
All the best,
The RT Team
Excellent service
Excellent service, very friendly efficient staff. Suit arrived early, but required smaller size, which was delivered the following day. Good Quality suit, and good fit.
14 januari 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
So glad everything arrived early and that we could sort the new size quickly for you. We always want it to feel easy and taken care of so this is music to our ears!
Really pleased to hear you were happy with the quality and fit too. Thanks again for taking the time, it means a lot. Hope you had a great time at your event!
All the best,
The RT team
Great Rathbone service for my best friend's wedding
Other Groom Party Members and I hired Morning Coats and striped trousers. Rathbones helped advise on the fitting sizes, try on facility in advance and made sure we were completely comfortable. Both the try-on and wedding suits were delivered 2 days before the stated delivery date, which meant we didn’t have to worry about getting them in time. The suits were clean, pristine and ready for us to look smart. The return process was incredibly easy, by printing a barcode and dropping it at a local post office, thereby ensuring it was returned on time. Aftercare was fantastic, and I was incredibly happy to report on a successful wedding all round.
28 februari 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Tom
What a fab review, thanks so much!
What a great review, really loved reading this.
Sounds like everything went exactly as it should, from the try on through to the big day. Getting everything to you early and making the whole process feel easy is exactly what we aim for.
Delighted to hear the suits arrived in perfect condition and that the return was nice and simple too.
Thanks so much for taking the time to share this, and huge congratulations on a successful wedding all round!
Hope to hear from you again!
The RT Team
Great Rathbone service for my son’s wedding!
I and other Groom Party Members hired Morning Coats and Black stripes trousers. Rathbones were helpful in advising on the fitting sizes. The suits were delivered 2 days before the stated delivery date, which meant we didn’t have to worry about getting them in time for my son’s marriage. We looked very smart. The return process was very simple and it was great being able to drop the return at my local CoOp on a Sunday, insuring it was returned on time
1 februari 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Harry,
What a lovely review, thank you for sharing this!
So glad we could help with the fitting and take the stress out of the timing by getting everything to you early. Sounds like it all came together perfectly for such a special occasion and we are so happy to have been part of it!
Great to hear the return was nice and easy too, exactly what is should be!
Really appreciate you taking the time, and hope it was a fantastic day all round.
Thanks
The RT Team
Fantastic service all round and highly…
Fantastic service all round and highly recommend!
The suit arrived early and fit like a glove, and the whole process from start to finish was smooth and easy to follow.
18 februari 2026
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hiya John.
What a great review, we really appreciate it!
Your suit Fitting like a glove is always what we are aim for. Really glad everything arrived early and that the whole process felt smooth from start to finish.
Thanks for the recommendation, and for taking the time to share this.
All the best,
The RT Team
Fabulous quality suit
Fabulous quality suit. Minor blip with delivery but Megan customer service was exception. Accessible, rapid response and very clear communication. So many companies get customer service wrong, this was so refreshing. As the customer facing representative for Rathbones she gets it, well done Megan I will use your services again because of you.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Wow, Mike! what an incredible review! 🙌 We’re so glad you loved the suit (and looked dapper, no doubt!).
We truly appreciate your kind words; it means a lot to know the service made a difference. We can’t wait to help you get suited up again soon! 👔✨
The Rathbones Team
Saved the night
Really responsive when I made the mistake of ordering the wrong size. Saved the evening for me. I will be using these again no doubt.
15 september 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Saving evenings (and outfits) is our specialty! . So happy we could get everything sorted for you! We’ll be ready whenever you need the next perfect fit. 👔✨
Thanks so much for taking the time to review and we look forward to hearing from you again soon!
The RT team
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish! The suits were absolutely perfect, delivered 3 days earlier than anticipated and the exchange process was seamless!
Megan was absolutely fantastic and answered our emails regarding the suits almost instantaneously.
Will definitely use this service again!
27 augustus 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thank you so much Dom! We’re thrilled everything went perfectly! Early delivery, seamless exchange, and suits that hit the mark!
Megan will be over the moon reading your kind words. We can’t wait to suit you up again for your next occasion and here’s to more stress-free, sharp-dressed moments! 👔
The RT Team
From start to finish
From start to finish, this has been a fantastic experience. I ordered 8 suits in total for my wedding, and we had communication going back over five or six months from when I originally looked at doing this. Every single email I’ve sent has been responded to quickly and all by Megan, I’m not sure how many other people work there but reading reviews on here you can see lots of other people think the same of her and her professionalism. So Im not sure who runs the company but she should get a pay rise for sure.
The quality of the suits were all very good. We had a few changes of sizes we needed to do and all that was handled very efficiently. No complaints here only praise.
And I would certainly recommend them to others
16 augustus 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Wow! Thank you so much for this incredible review! 🙌
We’re thrilled your wedding prep went so smoothly (and we hope the suits were a hit on the big day). Megan will be absolutely chuffed reading your kind words, she really does love helping our customers to ensure their rental is as stress free as possible!
It means a lot to hear you appreciated the service, the quality, and the communication. Thank you for recommending us and we can’t wait to help you suit up again for any future celebrations! ✨
Thanks so much Paul
The RT Team
Look no further.
Loved the suit, added some of my own accesories, and looked the part on my cousins big day.
I was thoroughly impressed with the customer service. Megan in particular was wonderful, supported me with the many questions I had before and after the order, I never waited more than a few hours for a reply.
Glad to know I have a tux rental available whenever I may need from now on.
Thank you all
28 juli 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thank you so much for leaving a review Shahin!
We’re thrilled to hear the suit hit the mark and that your accessories added the perfect personal touch. Knowing you’ve got a tux rental ready whenever you need is exactly the kind of peace of mind we aim for. We can’t wait to help you suit up again in the future!
All the best
The RT Team
Best suits for our wedding!
We hired six suits for our wedding in Durham last week, and the experience with Rathbones has been perfect from start to finish. The range of suits on offer is excellent, the try-on process was seamless, and the suits themselves are stylish and very good quality (better than some rival suit providers!). Megan could not have been more helpful in giving advice and assisting us in changing our details over email - the suits arrived on time in great condition, and the returns process was easy! Everyone at the wedding was very complimentary of our lovely suits.
18 juli 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thank you so much Gabriel!
We’re so glad to hear that everything from start to finish went smoothly and that the suits made such a stylish impression at the wedding! It's the RT effect!
Megan and the team really appreciate your kind words, making sure every detail is taken care of is what we love to do! It’s wonderful to know the process, the quality, and the service was up to scratch. We’d be delighted to help you suit up again for any future occasions! 👔✨
Thanks so much and hope to hear from you again
The RT team
Fraud
Fraud. Incomplete Order. Ruined my day.
I rent two suites.
When I received the parcel one night before my event.
There is only a pair of trousers.
No jacket??????
I spent GBP130 total with insurance, but this ridiculous company just ruined everything.
BTW. The quality of the trousers is much WORSE than HM or ZARA.
25 juli 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Sun Hao,
We are truly sorry for your experience and completely understand your frustration and disappointment. This is not the level of service we ever want to provide, and we are genuinely gutted that this has happened, especially the night before your important event.
After looking into your order, we discovered that a technical issue on our system caused the jacket size to be missing when the order came through to us. As soon as we became aware of the problem, we sent the jacket out immediately in a separate dispatch in an effort to make things right. Unfortunately, it didn’t arrive in time for your event, and for that, we are deeply sorry.
Please know that this was a genuine error on our part and not intentional, and certainly not fraudulent. We care deeply about our customers and take pride in helping them look their best for special occasions. It’s incredibly upsetting for us to know that we fell short, and we take full responsibility for the disruption it caused.
We of course will refund for the suit that couldn’t be worn, and your feedback on the trousers has been noted and passed to our product team.
Again, we sincerely apologise and If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Warm regards,
Megan
Quick and helpful support
Easy to use service and extremely helpful and responsive support via email (shoutout to Megan!). Would happily rely on them again.
21 juli 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Brad the lad! Thank you so much! 😊
We’re delighted the service was easy to use and that Megan could help every step of the way. She’ll be delighted by your shoutout! Knowing you’d happily rely on us again really makes our day and we can’t wait to suit you up next time. 👔✨
Bad Service, Poor Resolution
Ordered a tuxedo which didnt fit, requested they send a replacement but got no response so ordered one separately off thier site so as not to miss my event deadline. New one arrived and although it was a different cut (classic, not slim fit) - the jacket size was the same and yet turned up as completely different sizing so that also didnt fit. Messaged to say I'd be returning both and now have to go buy a tuxedo instead which I did. Sent them proof that I had to buy a tuxedo as their rentals didn't fit, sent back their rentals and asked for a refund. After a month of back and forth, they agreed to give me a 50% refund and 50% score credit then refunded me under 50% anyway. Shame, poor service / principles. Won't be using my 'store credit' and would advise you use a better supplier.
30 juni 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Max
We’re gutted to hear this experience didn’t meet your expectations, that’s never what we want for our customers, especially ahead of an important event.
We did try to help as quickly as possible once you reached out on the day of delivery, offering to exchange the suit and checking with our warehouse about options.
As our terms explain, once an item is dispatched it usually isn’t eligible for a full refund, but we made an exception to offer a 50% refund and 50% store credit as a gesture of goodwill. We're sorry that didn't feel fair given your experience.
That said, your feedback is important and we’ll be reviewing our fit guidance and support processes to ensure issues like this are easier to resolve in future.
We take massive pride in both our customer service and our quality of service in general, as attested by the number of positive reviews we receive.
We really hope you do use your credit, maybe against a morning suit for the races next year, or a lounge suit for an upcoming wedding. If you do, pop us a message beforehand to talk sizing so we can nail that for you.
If you'd be open to continuing the conversation privately, we’d be happy to chat further — you can reach our team directly on the same email we’ve been speaking on: help@rathbonestailor.com.
Have a fab rest of your summer. The RT team
Absolutley recommend 10 stars!!
I have nothing but praise for this company. From the start of the ordering process, navigating the website, and even correcting my mistake with the delivery date, they were outstanding in changing the day and ensuring the suit arrived on time. I was initially hesitant since I hadn’t used them before, but I would highly recommend them to anyone! Returning the suit was just as easy—packing everything back into the provided bags and box, arranging the return online, and dropping it off at the nearest DPD drop-off point was completely stress-free. A big thank you to Megan for helping with the delivery issue!
27 juni 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thank you so much for leaving this review! 😊 We’re so glad your experience was straightforward from start to finish. Megan will really appreciate your thoughtful words ,she enjoys helping make every order as smooth as possible. We’d be delighted to assist you again whenever you need a suit and thanks so much for renting with us!
All the best
The RT Team
Not great.
Suit "delivered" by DPD. Ordered with their recommended time frame to allow for fit replacement. However, this was not delivered until 2 days before the event. Shirt did not fit, jacket barely fitted but did not have any option but to buy another shirt and wear the jacket large.
The box in which the Suit arrived was very flimsy and not fit for purpose considering the importance of the contents. This was further aggravated by the way DPD dumped the package the outside block on the path next to the main door leaving it open to weather damage and possible theft. When informing rathbones about this they seemed uninterested with an "oh dear" attitude. The Suit also did not come with a return label so had to request a QR code from them to return the item.
Overall poor experience. Albeit mostly DPD to fault, but you need to consider better packaging and definitely an alternative delivery partner.
Would not recommend nor use again.
16 juni 2025
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Steven
Firstly, I am sorry you did not have a great experience with us. Our every intention at Rathbones Tailor is for customers to enjoy wearing their suit and have a stress free experience so to hear this was not the case is really gutting to us.
In regards to the DPD delivery, we are sorry this was delayed and that the box was left outside your door, I appreciate this caused delay with requesting size swaps and this is truly disappointing that this has let us down.
Since seeing this review, I have spoken with our warehouse manager to make sure our boxes are always handled with care by DPD as I appreciate the box arriving looking flimsy is not great first impression.
Again, we are truly sorry your experience with us was not a great one. I know you have said you would not rent with us again but we would love to redeem ourselves the next time you are in need of a suit. If you do, make sure to reach out to our customer service with plenty of time and we can have one of our stylists help with sizing and make sure this does not happen again.
All the best
Megan
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