Ordered my corner sofa set on Saturday received it on Wednesday delighted with the very fast delivery. Absolutely delighted when we unpacked it. It is beautiful so comfortable and looks fantastic.... Toon meer
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We have been really happy with our garden furniture set ordered from rattanpark furniture a few years ago and as the covers were starting to wear, ordered some new ones. I unfortunately ordered the wr... Toon meer
What a fantastic service this company provides. Not only is the sofa absolutely stunning and incredibly comfortable with thick cushions, but when I experienced an issue with a damaged order, they coul... Toon meer
What fantastic service. Forgot to order the cover and they sent it to me under separate cover free postage. Always come back to any questions quickly Would highly recommend The rattan set... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rattanpark Garden Furniture
Contactgegevens
6 Leyland road , BH12 6HB, Dorset, Verenigd Koninkrijk
- info@rattanpark.co.uk
- rattanpark.co.uk
4,6
Uitstekend
1K reviews
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Delivery early and great service
Delivery early and great service, message sent before, very polite.
14 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you so much for your kind words! I'm truly glad to hear that your delivery arrived earlier than expected and that you were pleased with the service. We always strive to ensure everything runs smoothly and that our customers feel well taken care of. Feedback like yours means a lot to us and motivates us to keep doing our best. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you a wonderful day!
Antwoord van Rattanpark Furniture
That's great to hear! I'm glad everything arrived on time. Thank you for getting in touch, and I hope to assist you again in the future!
Delivery driver called beforehand…
Delivery driver called beforehand really pleased with the furniture really well packaged will recommend to anybody else.
14 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you very much for your kind words! We're delighted to hear that the furniture met your expectations and that you were pleased with the packaging and the delivery driver's communication.
We take great care to ensure every step of the process – from production to packaging to final delivery – is carried out to the highest standard.
Your satisfaction means the world to us, and knowing you would recommend us to others is the greatest compliment we could receive. Thank you for your trust, and we look forward to serving you again in the future!
Great delivery and communication
Great delivery and communication
14 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you so much for the positive feedback! Customer satisfaction is my top priority. Feel free to follow my listings – more great offers coming soon!
Delivery on time and great service
Delivery on time and great service
14 juni 2025
Review zonder uitnodiging
Very good and helpful driver
Very good and helpful driver.
Delivery very fast and on time.
Great service 👍
14 juni 2025
Review zonder uitnodiging
Rattanpark garden furniture are brilliant.
Rattanpark garden furniture are second to none. I purchased the large Rose garden set last year. Rattanpark have been fabulous with a couple of issues we have had since purchase.
No sooner I had Emailed them, they sorted it out immediately 😀 👍.
I have nothing but good praise for them. They are 5* all the way.
I would definitely purchase from them again, and recommend them to family and friends.
Thank you Rattanpark 😊
13 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you so much for taking the time to share your kind words and positive experience with Rattanpark and your Rose garden furniture set. We’re absolutely delighted to hear that the set has met your expectations and has been a part of your outdoor space since last year.
We're especially pleased that our customer service team was able to assist you quickly and effectively with the issues you encountered. At Rattanpark, customer satisfaction is always our top priority, and feedback like yours truly means the world to us.
We also greatly appreciate your willingness to recommend us to your family and friends — that’s the highest compliment we could receive.
We’d be thrilled to welcome you back anytime and will continue striving to ensure every experience with us is as smooth and satisfying as the last.
Warmest regards,
The Rattanpark Team 🌿
Delighted with my purchase.
Furniture arrived when we expected it and had call from driver 30 minutes beforehand. Corner right hand sofa with rising table us excellent quality and easy to assemble with just one person. I am so pleased with it.
12 juni 2025
Antwoord van Rattanpark Furniture
Thank you very much for sharing your feedback! We're delighted to hear that the delivery went smoothly and that the driver's call ahead of time was helpful. It's very important to us that the entire process – from ordering to assembly – is as convenient and stress-free as possible for our customers.
We're especially pleased to know that the right-hand corner sofa with the rising table met your expectations in terms of both quality and functionality. We strive to offer furniture that combines style, comfort, and practical design, so your kind words truly mean a lot to us.
We hope your new piece brings you many years of comfort and enjoyment, and becomes a favourite spot in your home. Should you have any questions or need assistance in the future, we’re always here to help!
Warm regards,
Rattan Park Team
A beautiful patio set
A beautiful patio set. Very comfortable and well made. Excellent customer service with good communication and a desire to please. I would recommend this company.
6 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re enjoying your patio set — both in terms of comfort and craftsmanship. We take great pride in offering products that combine beauty, durability, and functionality, so it’s wonderful to know that these qualities stood out to you.
We’re especially grateful for your kind words about our customer service. Providing attentive, responsive, and helpful support is a top priority for us, and it means a lot to know that you felt well taken care of.
We would be thrilled to serve you again in the future. Thank you once again for your recommendation, and please don’t hesitate to reach out if there’s anything else we can assist you with!
Customer service is a joke
Here's the experience I had. Though the turnaround was quick abd the products of decent quality the delivery and missing elements were a complete disgrace.
Multiple attempts were made to rectify a damaged part with Multiple failures. The deliveries either won't take or bring what you expect and then you need be able to package the returns to their specific requirements! It's a shame as the customer service was shoddy at best and merely give lipservice over email as you can never speak anyone.
In short is it worth the price? Perhaps but only if you are prepared to to have missing parts and damaged equipment with nothing in terms of compensation. I would think twice about using them again.
3 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Dear Rakesh
Thank you very much for sharing your feedback. Every comment is valuable to us and helps us continuously improve the quality of our services.
We’re sorry to hear that your overall experience was negative. However, we would like to point out that your review omitted some important information regarding how quickly the issues were addressed. After you reported a damaged part, we sent a replacement the very next working day. The missing cushions were also dispatched immediately with next-day delivery.
We always aim to respond promptly and responsibly, and it's disappointing that these efforts were not reflected in your review. We believe that a fair evaluation should take into account the full picture – including both the problems encountered and the way they were resolved.
Thank you again for your feedback. Even critical comments are a motivation for us to continue improving and providing better service.
Kind regards,
Rattan Park Team
Nightmare getting goods delivered…
Nightmare getting goods delivered promised last Tuesday didn’t turn up until 2 days later, Goods damaged in transit sent several emails with lots of pictures, which clearly showed the damage was asked for more pictures from different angles, still waiting a resolution even though this has been chased.
5 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Dear Christine
Thank you very much for leaving your review – every piece of feedback from our customers is very important to us and helps us continuously improve our service.
As soon as we received your email, our team immediately began processing your damage claim. We have requested photos multiple times so that we can proceed with the replacement of the damaged part.
You initially sent us a close-up image of the item, but unfortunately, it did not allow our team to clearly identify which part was damaged. We then asked you to send a photo of the entire element and provided an example image to show how the photo should be taken to help us identify the part.
Following that, we received another photo from you showing the underside of the damaged item. However, this image also did not allow us to clearly determine which part is faulty.
Our team is eager to help and arrange a replacement, but based on the images provided so far, we are still unable to accurately identify the damaged part. We kindly ask you to send a clear photo of the entire damaged piece from the front, following the example we previously provided.
Thank you for your understanding and cooperation.
Packaged very well
Packaged very well. It is lovely but the material looks quite frayed which I wasn’t expecting for the price we paid. The cushions are comfortable and it over all looks really nice.
26 mei 2025
Antwoord van Rattanpark Furniture
Thank you very much for your feedback. We're really pleased to hear that the item arrived well packaged and that you're happy with the overall look and comfort – especially the cushions.
However, we're truly sorry to hear that the material appears frayed. This is certainly not the level of quality we aim to deliver, especially considering the price point. Please know that we take such concerns seriously, as we want every product to meet both our standards and your expectations.
We kindly invite you to reach out to our customer service team, ideally with a few photos showing the issue. We’d love the opportunity to look into this further and work toward a resolution that you’ll be happy with.
Once again, thank you for taking the time to share your thoughts – your feedback is extremely valuable to us and helps us continue improving.
I was sceptical but all reviews online…
I was sceptical but all reviews online looked genuine. Ordered for a great price and really pleased. Only lost a star as took 12 days to arrive but they replied to email immediately and the delivery guy rang on the day to confirm time.
24 mei 2025
Antwoord van Rattanpark Furniture
Thank you very much for sharing your feedback. We’re glad to hear that despite initial doubts, the product met your expectations and that you were pleased with the price and quality of our service. We sincerely apologize for the extended delivery time — we always strive to ensure our shipments reach customers as quickly as possible, but occasionally unforeseen delays occur beyond our control. At the same time, we appreciate your recognition of our prompt and clear communication from both our team and the delivery personnel. Your comments are very valuable to us and help us continually improve the quality of our services. We hope to provide you with an even better experience on your future purchases.
The quality of the furniture is great
The quality of the furniture is great. It was relatively easy to put together and looks amazing. We are really pleased.
24 mei 2025
Antwoord van Rattanpark Furniture
I’m really glad to hear that the furniture met your expectations and that the assembly went smoothly. We aim to provide products that not only look great but are also practical and easy to use. If you have any questions in the future, need assistance, or want to check out our other products, please don’t hesitate to reach out. We’re here to help! Thank you for your feedback and trust.
Wow !!
Wow !!
what a fantastic company to deal with their customers service is first class
I will definitely purchase again if I’m buying garden furniture
7 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you very much for sharing such a positive review of our company. We are truly delighted that our customer service met your expectations and that we were able to assist you effectively. At our company, we place great emphasis on professionalism and a personalized approach to each client, as customer satisfaction is our highest priority.
We hope that the garden furniture you purchased will serve you well and bring you much enjoyment. We would be honored to welcome you back for any future purchases and remain at your disposal to assist you in selecting the best solutions.
Excellent Service
We are very pleased with the quality of the outdoor furniture and time frame it was delivered.
Product is very well made and comfortable with an excellent waterproof cover included.
Highly recommend and look forward to buying from this company again in the future.
6 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you very much for your kind review!
We’re delighted to hear that our outdoor furniture met your expectations in terms of both quality and comfort.
It’s especially rewarding to know you appreciated the quick delivery and included waterproof cover.
We look forward to welcoming you back for future purchases!
Great company and good quality…
Great company and good quality products. I had an issue with screw holes not aligning. One email and a new product dispatched straight away
3 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you very much for sharing your feedback and for appreciating the quality of our products and service. We’re sorry to hear about the issue with the screw holes not aligning, but we’re glad we could respond quickly and send you a replacement product without any delay.
Your satisfaction is our top priority, which is why we strive to ensure every customer receives a product that meets their expectations along with top-notch support. If you ever have any questions or need assistance, please don’t hesitate to reach out — we’re here to help.
Once again, thank you for your trust, and we hope to continue working with you successfully in the future!
Happy with the goods and service
Happy with the goods and service , garden furniture arrived as stated , 2 small items missing from order, told them through e-mail, delivered next day,
4 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you very much for sharing your feedback and for your positive review of our products and service. We are delighted to hear that your garden furniture arrived as scheduled and met your expectations.
We apologize for the inconvenience caused by the two small missing items. However, we’re glad that this issue was quickly resolved and the missing parts were delivered the very next day. We strive to ensure all orders are complete and delivered on time, and your satisfaction is our top priority.
If you have any further questions or concerns, please do not hesitate to contact us—we are always happy to assist.
Once again, thank you for your trust, and we wish you great enjoyment with your new furniture!
Great company to deal with
Great company to deal with, helpful and supplied exactly what I wanted at a great price.. perfect example of how to sell quality products at affordable prices online and really wish everything purchased online were like this
3 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you very much for your kind words and positive feedback! We are truly delighted to hear that our products and service met your expectations. We always strive to provide not only high-quality products but also professional and attentive support throughout the entire purchasing process. Your satisfaction is our greatest motivation to continue improving and maintaining our high standards. We hope that your future online shopping experiences will be just as positive as this one, and we remain at your disposal for any future orders.
Extremely Happy customer
I recieved my furniture very quickly and am very happy with it, the quality of this Ratan furniture is better than any I have seen before, I am so happy with the service which was excellent. Thankyou
4 juni 2025
Review zonder uitnodiging
Antwoord van Rattanpark Furniture
Thank you so much for sharing your wonderful feedback! We are truly delighted to hear that your rattan furniture arrived quickly and that you are very happy with it. We put a lot of care into ensuring the highest quality of our products, so it means a lot to us that you noticed the difference and appreciate the craftsmanship.
Providing excellent service is just as important to us, and we’re glad to hear that the entire purchasing and delivery process met your expectations smoothly. Your satisfaction is our greatest reward and motivation to keep improving.
If you ever need any assistance or have any questions, please don’t hesitate to reach out. We hope our furniture brings you many years of comfort and style. Thank you again for choosing us, and we warmly invite you to shop with us again in the future!
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